Betsson group - Baptism by Fire

[Casinomeister]

Let's welcome the Betsson Group of casinos into the Baptism by Fire section here:
https://www.casinomeister.com/accredited-casinos/

They're been around for quite a while. In fact Cherry Casino was once an accredited casino back in the day, but fell off the radar screen when they had a change of personnel. Well they're back.

They run NetEnt software - which received the Meister Award 2011 for Best Worst 2011

If you have any issues, suggestions, or questions, please contact the casino rep here:
https://www.casinomeister.com/forums/members/

 

[mattsgame]

Great to see them back on board

Never had or heard of a bad complaint about them thus far.

 

[BBKPoker]

Fantastic group, enjoyed them for a long time and wondered why they weren't here long ago.

 

[Emmeline]

FYI: At Betsson casino my withdrawal was still reversable after 52h+. I have not used or checked it before. I guess this will not be of any major concern when it comes to accreditation, but not much going on in this thread
To long IMO anyhow.

Cheers
Emme

Edit: Was I supposed to contact rep about any issue (or every), hmm sorry if so I may have misunderstood.

 

[Emmeline]

Well, I'll compensate by saying that Betsafe, now a part of the Betsson group, is nothing but great. Never had a problem and MB payment within 12 hours often much quicker

 

[Betsson-Group]

FYI: At Betsson casino my withdrawal was still reversable after 52h+. I have not used or checked it before. I guess this will not be of any major concern when it comes to accreditation, but not much going on in this thread
To long IMO anyhow.

Cheers
Emme

Edit: Was I supposed to contact rep about any issue (or every), hmm sorry if so I may have misunderstood.

Hello Emme,

The aim is to pay all of our withdrawal within 8 hours, at the moment our average time for paying out withdrawal is at 20 hours and the main reason for that the average withdrawal time is at 20 hours is due to that the payment team are a bit understaffed at the moment and that the rules for requesting documents have changed and become more stricter. We are taking actions to decrease the average withdrawal time to an level of 8 hours.


Best Regards
Mårten - Betsson Group

 

[Cogge]

Free spins on Mega Fortune

Hi,

I received 10 free spins on Mega Fortune by Betsson today (sadly I won nothing), but I noticed that I only got 10 bet lines out of the maximum 25. Usually Netent casinos give out free spins with min bet level, min coin value and max bet lines so players get to test the game.

Just wondering if it's your standard approach to lower the bet lines?

Also, another question, is it possible to win the jackpot on Mega Fortune when playing free spins (that you give out, not the in game 3xScatters free spins).

Cheers,

 

[Greigssy]

FYI: At Betsson casino my withdrawal was still reversable after 52h+. I have not used or checked it before. I guess this will not be of any major concern when it comes to accreditation, but not much going on in this thread
To long IMO anyhow.

Cheers
Emme

Edit: Was I supposed to contact rep about any issue (or every), hmm sorry if so I may have misunderstood.

An update on that 52 hrs pending period.I asked chat how long it took and they informed me usually 72 hrs at the moment and unfortunately I deposited by card so another 48hrs on top of that to process to my bank,luckily I submitted my i.d docs without being asked as this would have meant yet more time.

I understand that this pending time may be due to staff problems but a 3 day pending period won't appeal much to many players.

 

[Betsson-Group]

Hi,

I received 10 free spins on Mega Fortune by Betsson today (sadly I won nothing), but I noticed that I only got 10 bet lines out of the maximum 25. Usually Netent casinos give out free spins with min bet level, min coin value and max bet lines so players get to test the game.

Just wondering if it's your standard approach to lower the bet lines?

Also, another question, is it possible to win the jackpot on Mega Fortune when playing free spins (that you give out, not the in game 3xScatters free spins).

Cheers,

Hello,

The numbers of bet lines that you get on free spins we give out various from game to game, as the numbers of bet lines are preset per game and for Mega Fortune it is set at 10 bet lines with a coin value of €0.01. We give out free spins quite often to our customers so I am sure you will get another chance to try out the games and a chance to hit the jackpot!

With the freespins we give out it is possible to win the jackpot, in fact the winner of worlds largest online jackpot did win the jackpot of €11.7m at Betsson on Mega Fortune when he was playing with free spins.

Best Regards
Mårten

 

[rainmaker]

With the freespins we give out it is possible to win the jackpot, in fact the winner of worlds largest online jackpot did win the jackpot of €11.7m at Betsson on Mega Fortune when he was playing with free spins.

Best Regards
Mårten

Just a quick note. The player who won the worlds largest jackpot was betting with funds generated from free spins winnings. But he did not win the jackpot while playing free spins

 

[Betsson-Group]

Just a quick note. The player who won the worlds largest jackpot was betting with funds generated from free spin winnings. But he did not win the jackpot with free spins

Yes you are correct. The funds he generated from the free spins winnings was used to win the jackpot. But without any free spins he would never have won the jackpot

You can read more about the jackpot win on Betsson webiste

You do not have permission to view link Log in or register now.

and there you will find a interview with the winner.

Best Regards
Mårten

 

[Dipity]

I've played at CasinoEuro a fair amount, and regarding their verification and payout times, they are pretty damn good. I've never had a delay on withdrawals to Moneybookers, they've always been processed very quickly.

However, and this is quite a frustrating thing from my point of view; I have mentioned it on Casinomeister before.

I deposit a fair bit at CasinoEuro, and never take bonuses. I've asked twice before if they offer any bonus chips, and no dice at all. This in itself, whilst a minor niggle (maybe I'm too spoilt by 32 red and 3 dice!), isn't a huge deal.

The 2 major things however that really get my goat are:

1. A while back, October of 2011 (documented at the time here too), I recieved an email on a Saturday stating that if you play at least 200 rounds over Saturday and Sunday, you'd recieve bonus money in your account on Monday. I duly deposited 115 euros, and had great fun playing through it for quite some time. I then logged in to my account on the Monday, and found my bonus money. A grand total of 1€. When I contacted customer service to ask whether it was correct, I was told (and I still have the transcript): "It was not supposed to be a major bonus, but rather just a gesture of goodwill."

I was quite peeved about that.

2. The second thing is that now and again (normally when a new game releases), you get a nice email saying "Dear XXXX, you have FREE SPINS waiting in your account!" I always log in and find my free spins in the form of cash, with the amount never varying...its always 1€. I don't get it? 1€? I don't want to sound ungrateful at all, I mean it's free money, fine, but 1€? Seriously?

Rant over!

 

[Nate]

Good Points Dipity,

It is important to let a Casino know how you feel. It's not good to disappear and never come back because the Casino is unaware of where they went wrong.

For me, comps are a major indicator if I will be a long time player or not. I sincerely HOPE that your suggestions are taken into consideration. I for one, would not play there IF I received such offers.

Cheers,

Nate

 

[Betsson-Group]

I've played at CasinoEuro a fair amount, and regarding their verification and payout times, they are pretty damn good. I've never had a delay on withdrawals to Moneybookers, they've always been processed very quickly.

However, and this is quite a frustrating thing from my point of view; I have mentioned it on Casinomeister before.

I deposit a fair bit at CasinoEuro, and never take bonuses. I've asked twice before if they offer any bonus chips, and no dice at all. This in itself, whilst a minor niggle (maybe I'm too spoilt by 32 red and 3 dice!), isn't a huge deal.

The 2 major things however that really get my goat are:

1. A while back, October of 2011 (documented at the time here too), I recieved an email on a Saturday stating that if you play at least 200 rounds over Saturday and Sunday, you'd recieve bonus money in your account on Monday. I duly deposited 115 euros, and had great fun playing through it for quite some time. I then logged in to my account on the Monday, and found my bonus money. A grand total of 1€. When I contacted customer service to ask whether it was correct, I was told (and I still have the transcript): "It was not supposed to be a major bonus, but rather just a gesture of goodwill."

I was quite peeved about that.

2. The second thing is that now and again (normally when a new game releases), you get a nice email saying "Dear XXXX, you have FREE SPINS waiting in your account!" I always log in and find my free spins in the form of cash, with the amount never varying...its always 1€. I don't get it? 1€? I don't want to sound ungrateful at all, I mean it's free money, fine, but 1€? Seriously?

Rant over!

Hello,

We have a monthly deposit bonus were you get 30% deposit bonus up to €30 for you first deposit every during the first 10 days every month. Beside from that we run special promotion from time to time where we offer deposit bonuses. If you have been an active player and have not got any special bonuses you can send an email to our VIP department at vipmanager@CasinoEuro.com and maybe they can work something out with you.

1. It sounds very strange, if you want I could look into it and see what happened in this case. Can you please send me an message with your information.
2. With the set-up we have at the moment we can only give free bonus money at CasinoEuro to the accounts when we have free spins, we are working on this and when we launch the new platform we will be able to give free spins in game. The positive side with giving free money instead of free spins is that you can actually use the money for any game you want if you would not like the new game.

Best Regards
Mårten

 

[threescatters]

Hey Nate,

I think they give reasonable comps. I am not a huge player or anything but they give me a few other offers every month aside from that monthly bonus thing.

I also actually quite like the free spins coming as £1 like CasinoEuro said! They send me loads of these, i always just put the £1 on a number at roullete and if it hits i play slots with it after, good fun.

 

[Dipity]

Thanks, Mårten, I have pm'd you my account name at CasinoEuro.

The issue is that while you may offer decent deposit bonuses, I will very very rarely use a deposit bonus at any casinos.

@threescatters - if you class a % match bonus as a comp, then possibly they do. I don't take match bonuses though

 

[Dipity]

Mårten manually credited me a bonus to my account, so credit where it's due, and thankyou.

 

[Emmeline]

Hello Emme,

The aim is to pay all of our withdrawal within 8 hours, at the moment our average time for paying out withdrawal is at 20 hours and the main reason for that the average withdrawal time is at 20 hours is due to that the payment team are a bit understaffed at the moment and that the rules for requesting documents have changed and become more stricter. We are taking actions to decrease the average withdrawal time to an level of 8 hours.


Best Regards
Mårten - Betsson Group

Hello Mårten!

Thanks for the quick reply.
I received an e-mail today which explains it, there is obviously a general problem with GluePay at the moment.

I would like to add that this is the only "problem" I've ever had playing at Betsson.

Best regards
Emme

 

[342517]

Hello Emme,

The aim is to pay all of our withdrawal within 8 hours, at the moment our average time for paying out withdrawal is at 20 hours and the main reason for that the average withdrawal time is at 20 hours is due to that the payment team are a bit understaffed at the moment and that the rules for requesting documents have changed and become more stricter. We are taking actions to decrease the average withdrawal time to an level of 8 hours.


Best Regards
Mårten - Betsson Group

Hi,
I am still waiting on my withdraws from Betsson casino and now it is 67 hours ago when I make my first withdraw. I have sent two e-mails to Betssons support and still waiting for some answer to them, but don´t think anyone is going to answer.

 

[LiveNetCasino]

Hi,
I am still waiting on my withdraws from Betsson casino and now it is 67 hours ago when I make my first withdraw. I have sent two e-mails to Betssons support and still waiting for some answer to them, but don´t think anyone is going to answer.

Try betsson live support chat

 

[roygen]

Long wait for withdrawal

When I first started to play at Betsson, my withdrawals would be processed within hours- very impressed. So carried on playing there, but gradually the withdrawals would take longer and longer to process- My withdrawal last week, requested withdrawal on Sunday evening and was not processed until the following Thursday afternoon, Due to this I was not going to play there anymore, so I am glad there is a rep here now and I will deposit today on the premis of the 8 hour withdrawal time(that is if i am LUCKY enough to win LOL)

 

[chuchu59]

When I first started to play at Betsson, my withdrawals would be processed within hours- very impressed. So carried on playing there, but gradually the withdrawals would take longer and longer to process- My withdrawal last week, requested withdrawal on Sunday evening and was not processed until the following Thursday afternoon, Due to this I was not going to play there anymore, so I am glad there is a rep here now and I will deposit today on the premis of the 8 hour withdrawal time(that is if i am LUCKY enough to win LOL)

Are you saying the Thursday of the same week or the Thursday of the following week? I tend to believe that Sunday is the first day of a week whereas some think its a Monday. Whatever, to pay on Thursday is too damn long.

 

[spoton]

Just wanna shoot in a thing i saw on tv here in Norway. On NRK(norwegian broadcasting) they have a tv show that takes up consumer stuff. They had a bit on betsafe the other day. It was about two guys who had won 5000 euros, and another one which had won 20 000 euros.

None of them recieved their winnings at betsafe claimed they had multiple accounds, which the users pretty much admitted themself aswell. One of them said his wife had an account on the same site. They didnt inform whether any of the users had claimed any kind of bonus though. But if so i guess betsafe is right about refusing to pay the winnings out.

The only thing i find a bit worrying however, is that betsafe didnt want to go in any kind of correspondence with the tv show, claiming that they have a policy of not commenting on user cases with a third party.

I guess a policy like that will make it pretty hard to PAB here, or getting a neutral opinion on cases one might encounter in the future.

 

[rainmaker]

Just wanna shoot in a thing i saw on tv here in Norway. On NRK(norwegian broadcasting) they have a tv show that takes up consumer stuff. They had a bit on betsafe the other day. It was about two guys who had won 5000 euros, and another one which had won 20 000 euros.

None of them recieved their winnings at betsafe claimed they had multiple accounds, which the users pretty much admitted themself aswell. One of them said his wife had an account on the same site. They didnt inform whether any of the users had claimed any kind of bonus though. But if so i guess betsafe is right about refusing to pay the winnings out.

The only thing i find a bit worrying however, is that betsafe didnt want to go in any kind of correspondence with the tv show, claiming that they have a policy of not commenting on user cases with a third party.

I guess a policy like that will make it pretty hard to PAB here, or getting a neutral opinion on cases one might encounter in the future.

Yes, I watched it online now, and it was badly handled by Betsson.

As you saw, their Norwegian country manager gave a reply to NRK saying "we close accounts and confiscate winnings in similar cases every day".

I have no doubt that Betsson did the right thing when they confiscated these winnings (since both players most likely have violated T&C). But to use a "we do it all the time, therefore is it OK"- explanation is amateurish. Betsson should know better.


It is correct that Betsson usually does not want to deal with third parties. But they have no choice if they want to be accredited on Casinomeister.

 

[Jaffajoy]

Withdrawal taking a long time

Hi guys.

I first attempted to withdraw funds from my account a week ago today. On Thursday I noticed that my winnings were showing again in my GunnersGaming base account. I had no email to say as to why this was. I then called CS to find out why and was informed that I needed to provide documents to them. I was also informed that this would mean it would take a further 72 hours or more. Well I faxed my docs on Friday from work and emailed support to have them check to see if they had arrived and received a reply saying they had passed the enquiry to their payments team... Unfortunately as of today I have now almost been waiting the full 72 hours again and have heard nothing it is just still sat their as a pending withdrawal which I am still able to cancel.

Does anybody have any advice as to how I could get specific time on a withdrawal or speed up the process?

Thank you in advance

Jamie