I was requested to make a call for Aladdin's Glub Casino to verify my account so they could process my withdrawal. Customer servant asked me if I'm a full time student or not, to which I answered yes. Now my account is closed due to this.
I decided to re-check the Terms and there was this odd rule you don't often see on other casinos:
It simply says, players must be at least 18 years old (or has reached the legal age of maturity in his/her jurisdiction) and full time college OR university students are not allowed to play in the Casino.
First of all, what is Aladdin's Gold Casino's definition of "full time student"?
Next year, I will be prepairing 3 months for my final exams, 2 months in school, 1 month at home, am I a full time student for them?
Second, the rule should only apply to college and university students because that what it says. Doesn't it?
According to them, no. It applies to all students.
Here's a small piece of the live chat conversation:
Oh really, so if College and University are both (different kind of) schools, I must interpret that in this case it means all kinds of schools?
After all, does it matter if you are full time student or not? Because for them, it seems full time student = all students, just like college and university = all schools.
Here are some quotes from the live chat conversations:
I told them (and even got a permission to release the conversations) that I might post this case on Casinomeister to get 'a second opinion' because for me, this thing seems just too ridiculous. (No, I was not threatening them!)
One of the customer servants thanked me for that, so it would make the rules more clearer for other players. I wonder why won't they do that themselves? I can think a thousand different ways to write the rule in a 'clearer way'.
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If you must know what kind of student I am, here's the answer:
So, this is my sad story. I had a ~200 dollar withdrawal pending there and I guess it's now void. Do I have any chances here? What do you think?
I decided to re-check the Terms and there was this odd rule you don't often see on other casinos:
1. The Player is at least 18 years of age or has reached the legal age of maturity in his/her jurisdiction, whichever is greater. Full time students aged 25 or under who are enrolled in a College or University are not permitted to play in the Casino.
It simply says, players must be at least 18 years old (or has reached the legal age of maturity in his/her jurisdiction) and full time college OR university students are not allowed to play in the Casino.
First of all, what is Aladdin's Gold Casino's definition of "full time student"?
Next year, I will be prepairing 3 months for my final exams, 2 months in school, 1 month at home, am I a full time student for them?
Second, the rule should only apply to college and university students because that what it says. Doesn't it?
According to them, no. It applies to all students.
Here's a small piece of the live chat conversation:
Me: But doesn't that rule only apply to College and University students?
Me: Because it clearly says so.
CS#1: yes, well college and university comes under education?
Me: In Finland, there's no such thing as "college". So how can I know if I'm in college by your definition?
CS#1: well you referred to them as college and university students so I'm sure you had some understanding to what they were
CS=customer servant
Oh really, so if College and University are both (different kind of) schools, I must interpret that in this case it means all kinds of schools?
After all, does it matter if you are full time student or not? Because for them, it seems full time student = all students, just like college and university = all schools.
Here are some quotes from the live chat conversations:
CS#2: Im sure we can yes if we needed to, at the end of the day, you did not read the terms of the casino, if you would have done then you would have known we did not accept students. it does not matter that is says college or university
So now I have to be graduated to be allowed to play, even if I wasn't a full time student, what ever the definition for that is.CS#1: if you haven't graduated then your still undergoing education and will not be allowed to play
I told them (and even got a permission to release the conversations) that I might post this case on Casinomeister to get 'a second opinion' because for me, this thing seems just too ridiculous. (No, I was not threatening them!)
One of the customer servants thanked me for that, so it would make the rules more clearer for other players. I wonder why won't they do that themselves? I can think a thousand different ways to write the rule in a 'clearer way'.
CS#2: right, you can do that, it will help other players understand the rules of the casino, i will make it a little clearer for them, thanks but we do not except students, please read the terms and conditions and they won't make the same mistake as you, thanks very much
Me: Really?
Me: You keep twisting the rule, saying it includes all students.
Me: When it clearly doesn't say that.
Me: "a bit clearer"
Me: You could make it a lot clearer
Me: Just simply write no students allowed.
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If you must know what kind of student I am, here's the answer:
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I'm over 18 years old and I have almost graduated from my current school. I have 3 months left before the final exams, everything before that from now is really just preparation.So, this is my sad story. I had a ~200 dollar withdrawal pending there and I guess it's now void. Do I have any chances here? What do you think?