I'm currently in a dispute with one of the accredited casinos on this site. I won't say which yet, since I've contacted the rep. here. But I would like some advice.
Here's the probem. When I joined in January, I provided my UK driver's licence, utility bill, copy of cc for verification, and had my first small cashin paid.
I then went onto deposit, play and cashin four more times using another debit card.
You'd assume the only thing required would be a copy of the new debit card.
Unfortunately, not so. Copy of new debit card, bank statement showing payments to the casino (even though you can only deposit thru verified by visa), bank statement for the account winnings are to be paid to, and another form of ID which needs to have a photo were all requested.
I've supplied all but there's a sticking point over the ID. My drivers' licence is an old style UK one, with no photo, which is clearly a problem for the casino. The only photo ID I have is my passport. So I very reluctantly sent a copy of my passport, but with thin strips of paper blocking out my passport number, place of birth, exact date passport was issued and exact date it expires. My name, nationality, date of birth, sex, year the passport expires, and signature are all visible.
The reason I blocked out some sensitive information is that I'm wary of the threat of ID theft. However, this is not good enough for said casino, who I have found have now locked my account and stolen my winnings until I send them a copy of my passport with all the sensitive information visible.
Personally I consider this totally irresponsible behaviour for a casino to lay their customers open to the possibility of ID theft (I note that Casinomeister himself deals with the topic in his latest broadcast). No casino demands copies of credit cards with the full cc number and security showing. Why is a passport any different?
I've just spoken to a customer services rep from the casino who informs me the reason they need a photo ID is because it's a requirement of the regulatory authorities in Malta. However, he was not able to provide me any links to back this up. He then told me it was in the casino's rules and pointed me to this section:
"Request documents to verify identity, authorisation to use a specific Credit Card and/or other facts provided by the Account Holder, before expediting deposits and/or withdrawals."
Nothing there about the ID having to have a photo. Personally I think with the amount of documentation they already have it's obvious to even a moron that I'm genuine.
My question is am I being unreasonable with regards to the passport? Are other people happy to hand out copies of their passport to online casinos, even if they are on CM's accredited list?
Here's the probem. When I joined in January, I provided my UK driver's licence, utility bill, copy of cc for verification, and had my first small cashin paid.
I then went onto deposit, play and cashin four more times using another debit card.
You'd assume the only thing required would be a copy of the new debit card.
Unfortunately, not so. Copy of new debit card, bank statement showing payments to the casino (even though you can only deposit thru verified by visa), bank statement for the account winnings are to be paid to, and another form of ID which needs to have a photo were all requested.
I've supplied all but there's a sticking point over the ID. My drivers' licence is an old style UK one, with no photo, which is clearly a problem for the casino. The only photo ID I have is my passport. So I very reluctantly sent a copy of my passport, but with thin strips of paper blocking out my passport number, place of birth, exact date passport was issued and exact date it expires. My name, nationality, date of birth, sex, year the passport expires, and signature are all visible.
The reason I blocked out some sensitive information is that I'm wary of the threat of ID theft. However, this is not good enough for said casino, who I have found have now locked my account and stolen my winnings until I send them a copy of my passport with all the sensitive information visible.
Personally I consider this totally irresponsible behaviour for a casino to lay their customers open to the possibility of ID theft (I note that Casinomeister himself deals with the topic in his latest broadcast). No casino demands copies of credit cards with the full cc number and security showing. Why is a passport any different?
I've just spoken to a customer services rep from the casino who informs me the reason they need a photo ID is because it's a requirement of the regulatory authorities in Malta. However, he was not able to provide me any links to back this up. He then told me it was in the casino's rules and pointed me to this section:
"Request documents to verify identity, authorisation to use a specific Credit Card and/or other facts provided by the Account Holder, before expediting deposits and/or withdrawals."
Nothing there about the ID having to have a photo. Personally I think with the amount of documentation they already have it's obvious to even a moron that I'm genuine.
My question is am I being unreasonable with regards to the passport? Are other people happy to hand out copies of their passport to online casinos, even if they are on CM's accredited list?