The confusion regarding verification

[Molster18]

So, out of the blue I suddenly couldn’t carry on play, that’s fine but the conflicting info around thresholds reached, asking for documents is beyond me, I hadn’t actually lost overall, in fact I’m up… but suddenly this, now it’s bizarre because it contradicts what it now states on their own site. On their site it says verification is required of identity BEFORE you make a deposit and play… I’ve already played and withdrawn and deposited multiple times. It’s very confusing but this lot is too much? I can provide it all but tbh it’s put me off, I see no reason either to send a bank statement

WHAT are the requirements of operators n are they set in stone or open to interpretation and they choose their own thresholds and limits. This lot, is too much and put me off using them again. I wasn’t withdrawing either and I’m now using skrill (and verified) sigh idk but it feels disjointed and invasive. I do understand the ID part but as said their own site clearly states it’s needed at the start. This isn’t posted to knock any operator Im just so muddled with it all. See below


“Hello ,

I hope you are well.

This occurs because when first registered and using an account you can withdraw freely without verification, therefore we have had to add a threshold whereby if reached you would need full verification.

Your account has reached said threshold therefore it will need to be fully verified before we can remove any restrictions.

The outstanding documents on your account are proof of identity, proof of address, bank account, Skrill account and card ending **2105

Below you will find the guidelines for these documents.
Proof of ID; To confirm your identity please upload a scan of your government issued photo ID. Acceptable documents are Drivers License, Passport and National ID Card. 4 corners of the documents must always show and when is an ID, both sides must be uploaded.

Proof of Address; Acceptable documents are utility bills, bank statements and telephone bills showing your name and address clearly. This document cannot be older than 3 months. The document should have all four corners visible in the uploaded image.

Card Verification; To verify cards for withdrawal, we need a photo of the number side of the card. The name, expire date, and the first 6 numbers and the last 4 numbers need to be showing. The rest of the numbers have to be covered.

Skrill account; Accepted file is a screenshot of your Skrill account showing your full name and account number / e-mail.

Bank Statement: is a summary of financial transactions processed through a bank account over a specific period of time. Players will be able to get a PDF simply by accessing their online bank sites. Bank statements show the account holder’s name, bank account details, date, and the logo of the bank. It can’t be older than 3 months.

You have the option of uploading these yourself in your profile. If you go your profile page and click on 'Documents' on the left hand side of the page you will have the option to upload.

You can also respond to this email and we can upload for you.

If you have any other queries do not hesitate to contact us again. We are available 24/7 via email or live chat.

In the meantime, we wish you a wonderful day.”

My day ended with a giant headache are they giving me my first mortgage? A few examples also from their site to show what I mean.

 

[jaytechnos]

They most likely use a digital check, such as Experian, Equifax, TransUnion or Credit Check; For example, most companies use these checks for basic age and geo checks upon your registration and happens in the background to bot ruin the user experience; And then operators have set threshold as to when they would want to request basic KYC, or if there is unusual activity on the account, or, just account activity overall.

Along the way, the more you play, the more risk you carry. For example, if you deposit a huge amount in a short time span, then you would most likely also be asked for Enhanced Due Diligence, which is a more in-depth verification, and can be a pain.

Gone through a couple of different versions of the KYC verification systems, and usually, it's been a smooth ride.

 

[Molster18]

They most likely use a digital check, such as Experian, Equifax, TransUnion or Credit Check; For example, most companies use these checks for basic age and geo checks upon your registration and happens in the background to bot ruin the user experience; And then operators have set threshold as to when they would want to request basic KYC, or if there is unusual activity on the account, or, just account activity overall.

Along the way, the more you play, the more risk you carry. For example, if you deposit a huge amount in a short time span, then you would most likely also be asked for Enhanced Due Diligence, which is a more in-depth verification, and can be a pain.

Gone through a couple of different versions of the KYC verification systems, and usually, it's been a smooth ride.

Well at 18, I don’t have a single utility bill, I’ve done passport, both sides of card, skrill info (they - skrill- had verified me), I’ve got drivers licence with address but that doesn’t seem an option BUT I am not giving them bank statements unless I can block all my transactions. I don’t even know if I want to use them anymore and tbh this has put me off. I’ve spent hours looking for my driving licence today then found it in the car

The way they word it in emails is a bit harsh. Even my phone is just on a family SIMs only thing with smarty that parents pay. I’ve not even got the end of year thing for tax yet so no government paperwork. Only my repeat prescription for melatonin they’re welcome here for a red bull I can see myself doing a selfie under our door number next or stand on the corner by the street sign.

What do others do who may not have a passport or drivers licence. I’m lucky to have both already.

 

[jaytechnos]

Well at 18, I don’t have a single utility bill, I’ve done passport, both sides of card, skrill info (they - skrill- had verified me), I’ve got drivers licence with address but that doesn’t seem an option BUT I am not giving them bank statements unless I can block all my transactions. I don’t even know if I want to use them anymore and tbh this has put me off. I’ve spent hours looking for my driving licence today then found it in the car

The way they word it in emails is a bit harsh. Even my phone is just on a family SIMs only thing with smarty that parents pay. I’ve not even got the end of year thing for tax yet so no government paperwork. Only my repeat prescription for melatonin they’re welcome here for a red bull I can see myself doing a selfie under our door number next or stand on the corner by the street sign.

What do others do who may not have a passport or drivers licence. I’m lucky to have both already.

For sure, even digital documents are widely accepted nowadays. For example, a bank statement screenshot from your internet bank. Most 18-year-olds have a bank account. As for an ID card, I assume people have a birth certificate (would most likely need an additional document) or, if push comes to shove, a Citizen's card exists for the UK, for example, which can be applied for online.

 

[Molster18]

For sure, even digital documents are widely accepted nowadays. For example, a bank statement screenshot from your internet bank. Most 18-year-olds have a bank account. As for an ID card, I assume people have a birth certificate (would most likely need an additional document) or, if push comes to shove, a Citizen's card exists for the UK, for example, which can be applied for online.

Hadn’t thought about birth certificate good idea, one good thing from this is I noticed passport expires October so renewing when back from holibobs. I’m off to Ibiza in 6 days for an overnight rave have to have 3 months + left.. phew

 

[Reelsoffun]

Some places actually want 6+ months so deffo get a new one asap if you travelling.

 

[Molster18]

Some places actually want 6+ months so deffo get a new one asap if you travelling.

I did actually get stopped there and back I beeped things and the easyJet man said get it renewed asap on getting back but to Spain it’s defo 3 months under the rules for Spain I did board and get home again last Monday I’ve not got enough time to risk getting it done before Marbella 21/05 but I got some check site from easyJet and defo says it’s ok I had to put expiry date in, will do it as soon as back will have just over 4 months left