Question About verification document question

qq910267

Newbie member
Joined
Mar 8, 2017
Location
Taiwan
casinos can declare that all documents are only accepted in English?
if the player only can provide the document in English is passport,
Other documents such as utilities bills, bank statements, or telephone bills...can not be in English.
What should he do?
Is there a detailed explanation of the terms?
need somebody help...thx!
 

Valhalla

The Professional
Joined
Jan 17, 2014
Location
Northern Ireland
Then how are they suppose to verify the documents if they can't read them? :)

That's why I'm asking which casino, it may be a foreign one. The OP is from Taiwan after all :D

I realise that if they are asking for English documents they are probably an English speaking casino, but if the OP says "Slotnuts" or something equally dodgy, we'll know where we stand there :p
 

Tirilej

Still a Lady
CAG
MM
Joined
Apr 18, 2009
Location
Sweden
That's why I'm asking which casino, it may be a foreign one. The OP is from Taiwan after all :D

Then they wouldn't need the documents in English :D

They are allowed to play but I think it says in most rules that they need to be able to provide documents that can be verified.
I'm sure they can get some documents in English from maybe a bank. Otherwise they need a translator and get the documents attested in some way.
 

qq910267

Newbie member
Joined
Mar 8, 2017
Location
Taiwan
Which casino? Seems a bit much to ask if the customer isn't from an English-speaking country.

2017-03-15_171712.jpg
sorry...I come from Taiwan, not a English country.
because they have been asking me to prove the address in English,
but I really never seen any documrnts in English can proof my address in my life.
Now...they locked my account, there is 12000 SEK in my account.
And my English is not very well, I feel helpless...
 

KasinoKing

WebMeister & Slotaholic..
webmeister
PABnonaccred
CAG
MM
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Aug 25, 2004
Location
Bexhill on sea, England
sorry...I come from Taiwan, not a English country.
because they have been asking me to prove the address in English,
but I really never seen any documrnts in English can proof my address in my life.
Now...they locked my account, there is 12000 SEK in my account.
And my English is not very well, I feel helpless...
That is totally ridiculous! :eek:
If a casino is not going to accept documents in the language of the player's country - then they shouldn't accept any players from that country in the first place.
Chuck 'em in the rogue pit I say!

You could try "Pitching-A-Bitch"
This is CasinoMeister's FREE service to help players with problems at non-rogue casinos.
Before you start, make sure the casino in question is NOT in the Rogue Pit or on the No Can Do list.

To submit your PAB, click here: Pitch-A-Bitch
Be sure to read ALL the terms for submitting a PAB, including the Frequently Asked Questions here: PAB FAQs


Good luck.
KK
 

qq910267

Newbie member
Joined
Mar 8, 2017
Location
Taiwan
2017-03-15_172841.jpg
this is the conversation content with their customer service,
now, may I have to give up my account?
because they are asking me something I can not do it...
 

Valhalla

The Professional
Joined
Jan 17, 2014
Location
Northern Ireland
That is totally ridiculous! :eek:
If a casino is not going to accept documents in the language of the player's country - then they shouldn't accept any players from that country in the first place.
Chuck 'em in the rogue pit I say!

You could try "Pitching-A-Bitch"
This is CasinoMeister's FREE service to help players with problems at non-rogue casinos.
Before you start, make sure the casino in question is NOT in the Rogue Pit or on the No Can Do list.

To submit your PAB, click here: Pitch-A-Bitch
Be sure to read ALL the terms for submitting a PAB, including the Frequently Asked Questions here: PAB FAQs


Good luck.
KK

Exactly. They might as well be asking for Portuguese documentation, it's just as arbitrary ffs.
 

qq910267

Newbie member
Joined
Mar 8, 2017
Location
Taiwan
That is totally ridiculous! :eek:
If a casino is not going to accept documents in the language of the player's country - then they shouldn't accept any players from that country in the first place.
Chuck 'em in the rogue pit I say!

You could try "Pitching-A-Bitch"
This is CasinoMeister's FREE service to help players with problems at non-rogue casinos.
Before you start, make sure the casino in question is NOT in the Rogue Pit or on the No Can Do list.

To submit your PAB, click here: Pitch-A-Bitch
Be sure to read ALL the terms for submitting a PAB, including the Frequently Asked Questions here: PAB FAQs


Good luck.
KK


really thanks for your answer.
 

Tirilej

Still a Lady
CAG
MM
Joined
Apr 18, 2009
Location
Sweden
this is the conversation content with their customer service,
now, may I have to give up my account?
because they are asking me something I can not do it...

I guess this is your first contact with a casino.

Be prepaired that all casinos you will sign up to in the future will ask you for the same thing.
They are willing to let you play but you will have to be able to verify yourself in English.

I don't know how you can get those documents but I'm sure you can find out. Good luck!
 

miso

Meister Member
MM
Joined
Mar 27, 2012
Location
Ireland
Support was a bit rude. Never heard of this casino before, but if you can provide them with a photographic ID then why can't they just google what a taiwanese ID looks like and compare.

For proof of address I would go with online bank statement downloaded in full pdf. That will prove it wasn't tampered with and it's legit.

Unfortunately I think this is just stalling on casino side and you should PAB.
 

Tirilej

Still a Lady
CAG
MM
Joined
Apr 18, 2009
Location
Sweden
Support was a bit rude. Never heard of this casino before, but if you can provide them with a photographic ID then why can't they just google what a taiwanese ID looks like and compare.

For proof of address I would go with online bank statement downloaded in full pdf. That will prove it wasn't tampered with and it's legit.

Unfortunately I think this is just stalling on casino side and you should PAB.

But if it's in Chinese they can't see anything. Not name, dates or even numbers. How will they know that it's the person that have signed up?

It has been those cases before and they had to have them translated to get paid.
 

qq910267

Newbie member
Joined
Mar 8, 2017
Location
Taiwan
Support was a bit rude. Never heard of this casino before, but if you can provide them with a photographic ID then why can't they just google what a taiwanese ID looks like and compare.

For proof of address I would go with online bank statement downloaded in full pdf. That will prove it wasn't tampered with and it's legit.

Unfortunately I think this is just stalling on casino side and you should PAB.


at first, I thought same way too...
after all....it all happened after I make the "second withdrawal request".
now is the second verification...
 

qq910267

Newbie member
Joined
Mar 8, 2017
Location
Taiwan
sorry...I don't want to provoke any fight for my problem.
I've got a very well solution.
thx everybody...I can do it by myself.
 

maxd

Complaints (PAB) Manager
Staff member
Joined
Jan 20, 2004
Location
Saltirelandia
Good to hear that you have solved the problem yourself.

For the record the PAB service is offered in English only. In other words anything you submit to us that is not in English -- and I mean understandable English, not Google Translator gibberish -- cannot and will not be accepted. If you speak another language then get someone -- not something -- to help you translate, there are often people on the forums that can help you out with small things (a few sentences or so).

The bottom line is that if I can't read and make sense of it then I won't accept it, full stop. Yes I know that sucks if you only speak some non-English language(s) but there it is.
 
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