Resolved 32red VS Rado16 (2100 Euro dispute)

[zenderady]

I'm glad the case was resolved. But one has to wonder, what if the player didn't know about casinomeister, and was stuck with the first answear he got from the casino?

 

[Slotster!]

I've often thought I want to have a go at the live dealer games; there are three reasons why I've not:

a) The screenshots always look a bit 'seedy'
b) I don't really play much table games anymore
c) I've usually drained my balance on the slots and am looking at "00.00" by the time I remember I was going to give the live dealer games a go.

Maybe they should have a 'Live Slot-Jockey' bit, where you see a live web feed of someone stood at a slot machine pulling the handle for you.

Or not.

Hey, glad the guy got everything sorted/resolved to his satisfaction or whatever. Great news!

 

[path]

32Red

Just to give you all a short overview of our resolution here.

1) Bet that Rado16 believed had won has been paid in full and added to his account balance.

2) As the money was won using our Slots Welcome Bonus, these winnings will need to be wagered according to the Terms and Conditions that were in place(and being displayed) at the time that the bonus was credited. We will not retrospectively apply the corrected Terms and Conditions that are effective from 28th May.

3) We are now in the process of removing all Live Dealer games from our Casino offerings.

I think that this solution is a fair one given the difficulties that we faced in proving our case beyond reasonable doubt.
Rado16 can now enjoy a much more reliable gaming experience at the hands of our RNG powered Slots games and I hope that he doesnt have too long to wait to experience our fast payouts!

Cheers for now
Pat

 

[Slotster!]

3) We are now in the process of removing all Live Dealer games from our Casino offerings.

What, so you mean you're not going to take my "Slot-Jockey LIVE! (tm)" idea on board?

I'm hurt.

 

[AussieGambler21]

3) We are now in the process of removing all Live Dealer games from our Casino offerings.

Does that mean you are not going to be bringing in Live Dealer Blackjack???

 

[Rusty]

Obviously there is a serious issue with the live dealer games and I think the fact 32Red have taken the decision to remove these games both shows this to be the case and that they are a Casino that cares about their reputation and will do the right thing in order to protect it.

I think VWM is probably right when he stated most of the blame for this mess probably lies with MGS.

So fair play to 32Red and good luck Rado16.

 

[jod5413]

Just to give you all a short overview of our resolution here.

1) Bet that Rado16 believed had won has been paid in full and added to his account balance.

2) As the money was won using our Slots Welcome Bonus, these winnings will need to be wagered according to the Terms and Conditions that were in place(and being displayed) at the time that the bonus was credited. We will not retrospectively apply the corrected Terms and Conditions that are effective from 28th May.

3) We are now in the process of removing all Live Dealer games from our Casino offerings.

I think that this solution is a fair one given the difficulties that we faced in proving our case beyond reasonable doubt.
Rado16 can now enjoy a much more reliable gaming experience at the hands of our RNG powered Slots games and I hope that he doesnt have too long to wait to experience our fast payouts!

Cheers for now
Pat

Although I have never had the opportunity to play at 32Red, Pat's unwavering politeness, sense of fairness and reliability in making himself accessible to his customers, makes me long for the day I CAN play there!

Kudos, Pat and 32Red!!!

 

[pmclough77]

Obviously there is a serious issue with the live dealer games and I think the fact 32Red have taken the decision to remove these games both shows this to be the case and that they are a Casino that cares about their reputation and will do the right thing in order to protect it.

I think VWM is probably right when he stated most of the blame for this mess probably lies with MGS.

So fair play to 32Red and good luck Rado16.

-----------------------------------------------------------------

Rusty yes there does seem to be an issue with live games, you can win at them!, william hill has fantastic live games, and I would play them with ease and have no issue with them at all, I have played so called random number generated casino games for years and the live ones are fairest as far as I am concerned.

I read down through the posts and I was shocked at some of the peoples aggression towards a person who claimed to be ripped off, 2 weeks and very suspect reply's by 32red would make my blood boil if I have 3 months wages on the line, Just thinking off the top of my head here, I wonder if some of the posters on here actually work for 32red?, I know if I owned a casino I would be posting on here big time, such a great line, best casino award, so many fish waiting to be caught......

 

[Nifty29]

I wonder if some of the posters on here actually work for 32red?, I know if I owned a casino I would be posting on here big time, such a great line, best casino award, so many fish waiting to be caught......

Damn. You caught us out. We all work for 32Red here and we take every opportunity to promote them directly, even in threads that have little or no relevance.

In fact, 32Red paid me $500 just last month.

All I had to do was hit 4 Aces.

 

[pmclough77]

All i'm saying is the player was obviously dicked around big time with a big money bet, a huge amount where he came from and people started giving him stick for been angry, would you not be angry if you where owed 3 months wages?, why would some people start in on him when he was the victim?.

If had a casino I would defo employ someone to post on here, its a no brainer I think, thats all i'm saying.

 

[chuchu59]

I think you could be right in saying that some casinos employ people to post here or at least give freebies to loyal players so that they can post good experiences with this casino. Whenever a thread comes out against certain casinos, there is bound to be a new thread claiming what great services he/she has enjoyed to counter it. I have seen this myself on several occasions where a poster comes out of the blue to post a positive experience to ensure there is no harm done.

Having said all that, though I reiterate that I cannot play at 32 RED now due to local gambling restrictions, this casino is tops especially in terms of customer service. That's what I gathered when I could still play there 2 years ago. Actually, I sometimes think Pat has been too nice to players who dont have too much of a case by giving in to their demands. Unlike Nifty, I cannot receive any wages from them as my company does not allow me to perform paid outside work and that is a contractual obligatuion.

 

[retlaw]

-----------------------------------------------------------------
Just thinking off the top of my head here, I wonder if some of the posters on here actually work for 32red?, I know if I owned a casino I would be posting on here big time, such a great line, best casino award, so many fish waiting to be caught......

Yes , of course I do work for them.
But if I could get the money back that I lost at 32Red since about 4 years that I play there, I would stop working for them immediately

Although you don't like to hear it, I repeat :
They are the best online casino and Pat is the best online casino manager.
If the people who complain here would contact Pat before writing here, most problems would have been solved immediately.

 

[Mark_32Red (retired acct)]

I wonder if some of the posters on here actually work for 32red?

Oh no, my cover has been blown!

 

[Rado16]

All i'm saying is the player was obviously dicked around big time with a big money bet, a huge amount where he came from and people started giving him stick for been angry, would you not be angry if you where owed 3 months wages?, why would some people start in on him when he was the victim?.

If had a casino I would defo employ someone to post on here, its a no brainer I think, thats all i'm saying.

Good point, pmclough. Actually , 32red has shown their quality by acknowledging their initial mistake. So they are basically fair.
Unfortunately , many of this forum users has tried to do everything to prevent the casino to pay me. Many accused me of rudeness, impoliteness and one senior member has even called me an a**hole (later he has edited his post). Don't think that these users are paid by any casino. But still their behavior was somewhat strange (to say the least).

 

[rhunleed]

Good point, pmclough. Actually , 32red has shown their quality by acknowledging their initial mistake. So they are basically fair.
Unfortunately , many of this forum users has tried to do everything to prevent the casino to pay me. Many accused me of rudeness, impoliteness and one senior member has even called me an a**hole (later he has edited his post). Don't think that these users are paid by any casino. But still their behavior was somewhat strange (to say the least).

Come on Rado, having read this thread from start to finish now, I cannot believe that you view your previous postings as being polite, concise and entirely without fault in aggravating some members.

I think the lesson to be learned from this is to just take it slowly, stick to the facts and take out your frustrations somewhere other than in public (I have a punchbag in the garage that does just the job...you're welcome to use it if you're ever in South Wales!).

As for 32red, apart from the time issue, which they did apologise for a number of times, they have investigated it, obviously credited you with your money, and taken steps to prevent similar problems happening again. A very responsible attitude and move in my view.

 

[Nifty29]

Unfortunately , many of this forum users has tried to do everything to prevent the casino to pay me.

If you can provide specific examples of this then please post them, otherwise you owe everyone who has posted in this thread an apology.

Many accused me of rudeness, impoliteness and one senior member has even called me an a**hole (later he has edited his post).

Mainly because you ARE rude, impolite and **edited my post**

You admitted it yourself when you apologised to 32Red for 'being abusive'.

Yes, it took longer than it should have to get to a solution (IMO), but if you actually READ the posts by 32Red you will see that they were completely at the mercy of Microgaming here and this is where the delays occurred (no great surprise). You were asked to be patient and that 32Red has to wait for MGS to get back to them, but you continued to carry on like a 3 year old who didnt get his lollipop from mommy at the supermarket.

And, just so you know Im not making any of this up and trying to 'make forgeries', here are some direct quotes from you that you posted after.......and I highlight AFTER.......you acknowledged that you were in PM discussions with Pat and he stated that he was waiting on information from Microgaming:

I was robbed and now you try to support the robber without even knowing the case

32red representatives started to invent the new and irellevant things in order not to pay me.

They don't know their own rules or what?

I can see that Path is using this time amending the bonus rules and inventing the new and irellevant reasons no to pay me.

you will never agree to aknowledge the fact that he made a winning bet and will try to do everything just not to pay him.

And only now they say that that hand was a TIE! And I assure you that
this is an absolute lie! Player won that hand! Pat knew that if they aknowledge the fact that
the Player won - then they will have to pay me! So the only way not to pay was to say
that that hand finished as a TIE or I even lost it

And the hand that 32red presented - it is a totally different hand. They lie!

what 32 red is doing is a forgery!

So now the guys like
Pat are trying their best not to pay me

then presenting a forged gameplay video

These are just some of the little gems I found Rado.

After all those unfounded accusations and smearing Pat's good name by straight up calling him a liar and a forger (a personal insult), you are so remorseful about your behaviour that you were moved to say:

Again I am sorry for being abusive.

Well I didnt see the first time you apologised for being abusive, but anyway....

If you cant see from this that you owe Pat and 32Red AND many of the posters in this thread a sincere apology, then IMO you dont deserve anyone's help.

If I were Pat and 32Red, I would have invoked the malfunction rule, refunded your bet, and said 'dont come back'. Its just lucky for you that it was 32Red as most operators would have done just that - so consider yourself fortunate given your childish behaviour.

 

[pmclough77]

Hold on a second here, this man was ignored for 2 weeks, for a huge bet in his country, then some stuff about bonus rule was pulled out, a software malfunction, and them they said it was a drawn bet so he would have lost it anyway, i would be extremely annoyed and yes abusive if i got that treatment, who would not?, I mean he sent 20 emails as I recall, maybe I have got some of the fasts incorrect here but to keep calm when 3 months wages are on the line and have the above mentioned facts thrown at me, the editing of the rules was a complete gem in my book, maybe its just me I suppose, some people are polite up to a point and this is correct, then there comes a point when the gloves come off in my book, and the above issues would not only have the gloves off but I would burn the dam things!, its lucky he was sharp enough to have the answers because he could have got shafted very easily, rant over.

 

[chuchu59]

Hold on a second here, this man was ignored for 2 weeks, for a huge bet in his country, then some stuff about bonus rule was pulled out, a software malfunction, and them they said it was a drawn bet so he would have lost it anyway, i would be extremely annoyed and yes abusive if i got that treatment, who would not?, I mean he sent 20 emails as I recall, maybe I have got some of the fasts incorrect here but to keep calm when 3 months wages are on the line and have the above mentioned facts thrown at me, the editing of the rules was a complete gem in my book, maybe its just me I suppose, some people are polite up to a point and this is correct, then there comes a point when the gloves come off in my book, and the above issues would not only have the gloves off but I would burn the dam things!, its lucky he was sharp enough to have the answers because he could have got shafted very easily, rant over.

I would not sympathise with the OP simply because the win amounted to 3 months wages. Remember, he could easily have lost 2100 Euros if the result had been Banker. Betting extravagantly and then claiming that the bet size is equivalent to several months wages is just crazy imo..

The gloves came straight off in Rado's first post. 32RED or not, most posters will not have a good impression of someone who attacks the a casino without waiting for a resolution and then those who dont side with him. Yes, he could have already been waiting for 2 weeks but we just knew about the issue then and to go ape-shit doesnt exactly endears him to us.

Rado said we accused him of rudeness and impoliteness. That's not an accusation. It's a fact. He came here for help and this forum is probably the best in ensuring that everyone gets a fair deal.

 

[maxd]

If had a casino I would defo employ someone to post on here, its a no brainer I think, thats all i'm saying.

'No brainer' or not it's called being a 'shill' and shills get stomped on pretty quickly around here. Pretty much everyone has their eyes peeled for such deceitful activity and they get called out quite quickly. Search the forums for 'shill' and see for yourself, 10 or 15 pages of hits last time I looked.

So, if you did have a casino and you did do the 'no-brainer' thing your shills would soon be tossed off the forum and the reputation of your casino would be in the toilet. Once all that had come to pass it might not look like such a good idea any more: the cost to you in the long run would vastly exceed any temporary benefits you might gain. Fortunately most casinos know this and skip the 'no brainer'.

 

[maxd]

... many of this forum users has tried to do everything to prevent the casino to pay me.

I've just re-read this entire thread and from what I see that statement is simply false. If you had read what people were saying instead of just reacting to the fact that they weren't saying "ya! go Rado!" you'd see that most of the posters agreed there was an issue worth looking into and that you should tone down the belligerent accusations. So ...

Many accused me of rudeness, impoliteness ....

... and quite rightly so! Because you were being exactly that! You can get your issue addressed without constantly saying "fraud", "cheat", "liar" every time you post. Again, if you read the posts you'll see that folks were basically saying "they'll do the right thing, chill out".

I see what the problem is: you don't get it that your belligerent posts had anything to do with the issue you were trying to raise. Well, that's the problem! It has everything to do with it! Player issue + abusive attitude = two problems, not just one.

Folks were trying to tell you to cut it with the bad attitude and save yourself some headache. If you choose to interpret that as a mission by "many of this forum users" to somehow "prevent the casino to pay" you then that says a lot more about you than it does about the members who posted here.

My suggestion is to stop assuming everyone is out to screw you over. I seriously think that that was the root of most of your problems here.

 

[AussieGambler21]

What i am wondering is why this thread is still going? I haven't been on the forums in a few weeks but the dispute seems to have been resolved satisfactorily to both parties ages ago so why not just move on?

 

[Casinomeister]

What i am wondering is why this thread is still going? I haven't been on the forums in a few weeks but the dispute seems to have been resolved satisfactorily to both parties ages ago so why not just move on?

Because newbie user pmclough77 decided to bump up a three month old thread and accuse 32red of using shills.

 

[AussieGambler21]

Because newbie user pmclough77 decided to bump up a three month old thread and accuse 32red of using shills.

I see, well that's not a very good way to introduce yourself to a forum.

Well maybe just as a suggestion, threads should automatically be locked once the issue has been resolved and their has been a period of inactivity on the thread of maybe a few weeks? I think this would be particularly useful for threads relating to casino complaints as it would prevent this sort of thing from happening.

 

[maxd]

It's true, locking would prevent something like this happening. But on the other hand often there are very legit reasons for coming back to post on a thread that's been dormant for a while (updates, promises not fulfilled, etc). In the end it's pretty much a 50/50 situation, there are good arguments on both sides.

 

[AussieGambler21]

It's true, locking would prevent something like this happening. But on the other hand often there are very legit reasons for coming back to post on a thread that's been dormant for a while (updates, promises not fulfilled, etc). In the end it's pretty much a 50/50 situation, there are good arguments on both sides.

Well maybe you could lock it to all but the relevant parties involved once it gets to this stage and then if and when the "(update, promises not fulfilled, etc)" issues come up a decision can be made whether to open up the thread to public discussion or remain it locked to the relevant parties. Just another idea?

I just don't like the notion or idea of players not involved in the dispute to bring up old topics to the forefront with wild accusation and therefore putting reputable casinos back on the defensive i mean most new people wouldn't bother reading the post at all and just see Rado16 v 32Red dispute title and automatically assume something is up with 32Red which is the last thing we want people to think about any CM accredited casino.