Casinos By Status
Popular Filters
By Banking Options
All Games
Popular Bonus Filters
Popular Forums
Forum User Features
Submit A Complaint (PAB)
PAB Rules and Guidelines
Browse PABs
Popular News Sections
About Us
I repeat- I one that hand. It was a big hand- 2100 eu. So I was all attention when I bet it. i remember all the cards which the dealer dealt.
And the hand that 32red presented - it is a totally different hand. They lie!

Q: I have already, or would like to, post about my complaint on the message boards. Is that a good idea?
A: Generally speaking, no, it is not a good idea. It's a long story but it boils down to this: a PAB is a private negotiation process and it works because it gives the casino people the best possible opportunity to resolve your issue calmly and fairly in talks with professional industry people without the burden of external pressures or influence.
A message posted on the boards is quite the opposite situation in that it creates a very public public-relations issue that the casino people generally feel forced to contain, or ignore, as best they can.
Because of the pressures involved a forum post on a given issue will usually derail any PABs that are in progress on that issue, and this is why we advise that forum posts be withheld until the PAB process has had a chance to run it's course.
We reserve the right to discard any PAB that where that same issue has been posted to the boards. This relates to threads started by, or contributions to other threads by, the person who filed the PAB. This applies equally to posts made before or after the PAB was filed.
In other words in the case where the material was posted before the PAB was filed we will determine whether those posts would damage or thwart the PAB process before we decide if we will proceed with the PAB. In the case where the material was posted after the PAB was filed there is a very high probability that we will suspend or discard the PAB at that point.
Once we indicate that we are finished with a PAB the person who filed it is free to post about the issue as they see fit (all the usual Casinomeister Forum Rules are applicable).
That all said, we will now take the time to resolve what is an unacceptable situation (given not only the above but the errors and time taken in getting to this stage) and I will back in contact before the end of the day with our solution.
Kind regards
Pat Harrison
Operations Director
32Red
Good advice Winbig....bad situation, but let's see what he says, and give the guy a chance first. JMO.

Hi Radovan,
Thanks for your patience while I have been reviewing the various gaming server logs and video clips as supplied by our software providers.
According to the records on the gaming servers you connected to hand ID 2841 on 13th May 2009 at 13:15:27.207 and placed a bet of 2,100 on player to win. At this point, the connection between the bar code reader on the table and the gaming server has been dropped for whatever reason (this could be for a number of things; ISP issues, cabling problems, hardware problems, etc.). So, as far as the gaming server is concerned, it didnt generate any cards for that hand.
The video clip of this hand (attached for your reference) shows that the hand then played out to a TIE with both the Dealer and Player scoring 4. Obviously if the hand had played out without problem then you would have actually lost this bet. Under our rules the hand was made void owing to this technical fault and the stake for your losing bet was refunded. The details of the log on the gaming server can be seen in the attached word document
I know that this is completely at odds with the way that you believe that this hand played out but we have to rely on the integrity of the data that has been supplied by our software providers. The important and critical part of this data is that which is recorded by the gaming server, namely (in this case) that no cards were generated owing to the disconnection as previously explained.
That all said, we will now take the time to resolve what is an unacceptable situation (given not only the above but the errors and time taken in getting to this stage) and I will back in contact before the end of the day with our solution.
Kind regards
Pat Harrison
Operations Director
32Red
88888888888888888888888888888888888888888888888888888888888888888888
Guys, here is the reply from Pat I received today. The is only one and the most important thing which I
want to say now: they say that that problem hand was finished as a TIE. THIS IS NOT TRUE ! I don't want
to discuss the other parts of Pat's email now but only this one because this is where the misinformation is.
It was not a TIE hand!!! The cards were this: for player King and 9, for banker 10 and 7. The video
which they attached is not the right video. Please, advise me what to do now!!!
Of course we all want to give Pat a chance to present their side of things...but TBH I seriously doubt that the OP will listen to a word of what he has to say and this thread will continue to go nowhere.![]()
Of course we all want to give Pat a chance to present their side of things...but TBH I seriously doubt that the OP will listen to a word of what he has to say and this thread will continue to go nowhere.![]()
Right or wrong this needs addressed? Everyone at the table doesn't have manners. It needs looking at without killing the messenger.
To be honest, I'm not sure if they'll even take the case now because of the way you've presented yourself here in this thread out in the public...
Why would this thread go nowhere? 32Red changed their TC and no one said anything about that....now they give Rado a hand dealt, but no time or date on it? Other people have posted the same "technical error".
No one else thinks this is fishy?
Just because it's 32Red, doesn't mean they don't make mistakes. In my eyes they are trying to get out of something anyway they can. If it was a different casino, everyone would be going mad, it's not fair.
Why would this thread go nowhere? 32Red changed their TC and no one said anything about that....now they give Rado a hand dealt, but no time or date on it? Other people have posted the same "technical error".
No one else thinks this is fishy?
Just because it's 32Red, doesn't mean they don't make mistakes. In my eyes they are trying to get out of something anyway they can. If it was a different casino, everyone would be going mad, it's not fair.
I would like to know (but won't find out) several more bits of information:
.
again excuse me for my emotionality. As I told before it is a big money for me. If it was let's say 100 eu- may bewhat 32 red is doing is a forgery! first they tried to amend their TC. Now they do something even worse- they forge my gameplay! I realy need help on this one.
Maybe if you took a civil approach to this you might make faster (and better) progress? Calling people liars and accusing them of forgery isn't helping your case any.

again excuse me for my emotionality. As I told before it is a big money for me. If it was let's say 100 eu- may be
I would behave different. But, winbig, if somebody tries to steal something from you, will you try to be
as polite as possible with that person? Don't think so. And even if that person is Bill Gates or Barak Obama- your
reaction will be the same. Now I also don't care if my money is stolen by the company trading in the Wallstreet
or by just some small and uknown online casino. No difference.
I am afraid that there is some management decision at 32red not to pay me in any case. So now the guys like
Pat are trying their best not to pay me.
again excuse me for my emotionality. As I told before it is a big money for me.
are you trying to provoke me with insult and then to ban me from posting?
Why do you discuss my personality and my posting style and not the issue itself?
1.6 - No "Libelous" Posts. Do not make posts that could be considered libelous, defamatory, or posting merely to cause harm to another's business. Opinions are expected, but do not attack others with accusations of criminal activity unless this has been proven in a court of law.
I agree with 32red's solution. Again I am sorry for being abusive.
3) We are now in the process of removing all Live Dealer games from our Casino offerings.
3) We are now in the process of removing all Live Dealer games from our Casino offerings.
Just to give you all a short overview of our resolution here.
1) Bet that Rado16 believed had won has been paid in full and added to his account balance.
2) As the money was won using our Slots Welcome Bonus, these winnings will need to be wagered according to the Terms and Conditions that were in place(and being displayed) at the time that the bonus was credited. We will not retrospectively apply the corrected Terms and Conditions that are effective from 28th May.
3) We are now in the process of removing all Live Dealer games from our Casino offerings.
I think that this solution is a fair one given the difficulties that we faced in proving our case beyond reasonable doubt.
Rado16 can now enjoy a much more reliable gaming experience at the hands of our RNG powered Slots games and I hope that he doesnt have too long to wait to experience our fast payouts!
Cheers for now
Pat
Obviously there is a serious issue with the live dealer games and I think the fact 32Red have taken the decision to remove these games both shows this to be the case and that they are a Casino that cares about their reputation and will do the right thing in order to protect it.
I think VWM is probably right when he stated most of the blame for this mess probably lies with MGS.
So fair play to 32Red and good luck Rado16.
......I wonder if some of the posters on here actually work for 32red?, I know if I owned a casino I would be posting on here big time, such a great line, best casino award, so many fish waiting to be caught......


-----------------------------------------------------------------
Just thinking off the top of my head here, I wonder if some of the posters on here actually work for 32red?, I know if I owned a casino I would be posting on here big time, such a great line, best casino award, so many fish waiting to be caught......

I wonder if some of the posters on here actually work for 32red?

All i'm saying is the player was obviously dicked around big time with a big money bet, a huge amount where he came from and people started giving him stick for been angry, would you not be angry if you where owed 3 months wages?, why would some people start in on him when he was the victim?.
If had a casino I would defo employ someone to post on here, its a no brainer I think, thats all i'm saying.
Good point, pmclough. Actually , 32red has shown their quality by acknowledging their initial mistake. So they are basically fair.
Unfortunately , many of this forum users has tried to do everything to prevent the casino to pay me. Many accused me of rudeness, impoliteness and one senior member has even called me an a**hole (later he has edited his post). Don't think that these users are paid by any casino. But still their behavior was somewhat strange (to say the least).
Unfortunately , many of this forum users has tried to do everything to prevent the casino to pay me.
Many accused me of rudeness, impoliteness and one senior member has even called me an a**hole (later he has edited his post).

I was robbed and now you try to support the robber without even knowing the case
32red representatives started to invent the new and irellevant things in order not to pay me.
They don't know their own rules or what?
I can see that Path is using this time amending the bonus rules and inventing the new and irellevant reasons no to pay me.
you will never agree to aknowledge the fact that he made a winning bet and will try to do everything just not to pay him.
And only now they say that that hand was a TIE! And I assure you that
this is an absolute lie! Player won that hand! Pat knew that if they aknowledge the fact that
the Player won - then they will have to pay me! So the only way not to pay was to say
that that hand finished as a TIE or I even lost it
And the hand that 32red presented - it is a totally different hand. They lie!
what 32 red is doing is a forgery!
So now the guys like
Pat are trying their best not to pay me
then presenting a forged gameplay video
Again I am sorry for being abusive.
Hold on a second here, this man was ignored for 2 weeks, for a huge bet in his country, then some stuff about bonus rule was pulled out, a software malfunction, and them they said it was a drawn bet so he would have lost it anyway, i would be extremely annoyed and yes abusive if i got that treatment, who would not?, I mean he sent 20 emails as I recall, maybe I have got some of the fasts incorrect here but to keep calm when 3 months wages are on the line and have the above mentioned facts thrown at me, the editing of the rules was a complete gem in my book, maybe its just me I suppose, some people are polite up to a point and this is correct, then there comes a point when the gloves come off in my book, and the above issues would not only have the gloves off but I would burn the dam things!, its lucky he was sharp enough to have the answers because he could have got shafted very easily, rant over.
If had a casino I would defo employ someone to post on here, its a no brainer I think, thats all i'm saying.
... many of this forum users has tried to do everything to prevent the casino to pay me.
Many accused me of rudeness, impoliteness ....

Because newbie user pmclough77 decided to bump up a three month old thread and accuse 32red of using shills.What i am wondering is why this thread is still going? I haven't been on the forums in a few weeks but the dispute seems to have been resolved satisfactorily to both parties ages ago so why not just move on?![]()

Because newbie user pmclough77 decided to bump up a three month old thread and accuse 32red of using shills.![]()
It's true, locking would prevent something like this happening. But on the other hand often there are very legit reasons for coming back to post on a thread that's been dormant for a while (updates, promises not fulfilled, etc). In the end it's pretty much a 50/50 situation, there are good arguments on both sides.
