vinylweatherman
You type well loads
- Joined
- Oct 14, 2004
- Location
- United Kingdom
I clearly accept the arch critic addressed to XXL Club. The move to an independent casino wasn't planed like you said but we decided as a group to make this move, due to different opinions about how things were handled on a daily basis.
I would like to clarify that Playtech as a company as absolutely nothing to do with what happened and that the casino owners decided to go a different way, this after analyzing in details how the casino was running.
Please keep in mind that our main market as always been Russia and will remain Russia. Due to Russian law changes we had to rapidly make structural changes so not to risk having the B&M casinos that are part of the same group closed.
Honestly I also don't think that we need to be saved by anyone! I like to participate in this forum as the members are well informed, interesting and knowledgeable but casinomeister is only representing a infinite small part of our target market and will only have a small impact on our global revenue.
Nevertheless one unpaid player is one too much and we need to correct this.
This looks like Russia changed the law, and the owners decided to "jump ship", leaving everyone in the lurch. This "move" was more of a scramble to get things restructured to adhere to the new laws, get hold of more investors to "own" the casino, and engage a new processor. At the same time, the old processor also "jumped ship" and refused to complete the payments that had already been placed in their system, but didn't bother to tell the management at XXLClub. SOME players were clearly not kept up to date on what was happening, as these are the ones who have posted here. The WEBSITE could also have been used to carry a message as to the current status of the move, and by changing and dating this status message regularly, players could see that the casino was still a currently running entity.
The comment about being unable to monitor all the forums is true, no-one could be expected to keep on top of them all, but where you are an active member, such as here, a sudden 2 month silence DOES get interpreted negatively, it would not have been hard to keep up to date with forums you participate in.
There may not be too many Russian players here, but I am sure they have their own forums, and may very well be discussing this 3 month hiatus there, but in Russian. If any of these Russian players have been left owed money, this has probably also been aired to the Russian customer base.
It would have been better to ensure ALL outstanding payments had been made BEFORE this temporary 3 month closure, it was unpaid players that started this thread, not those complaining they could no longer open new accounts, and/or deposit.
After 3 months, there is also the danger that current players have simply moved on, they are hardly likely to just give up playing while they wait for an unspecified amount of time to get back into XXLClub, there are other offerings for the Russian market.