XXLclub casino disappears with players' money!

[tristan727]

It does not matter if you are on the banned list

What exactly is this 'banned list' then? As far as I can make it, not one player is ever informed by Playtech that they are on any list...so we don't even know if it is considered a 'banned' list - could be simply a list where they advise casino's to consider their options, as the player made a few bucks somewhere. Which would explain why the OP still gets bonuses from places like Bet365 - they decided it was still worthwhile pursuing their relationship commercially.

Of course, it goes almost without saying - that any reputable casino would honour a customer's withdrawal, regardless of whether a bonus had been granted in error or not - unless it was an absolutely crystal-clear error of a large magnitude, & where the customer had been pre-informed. The idea that someone representing a casino can post here in indignant defence of taking away, not only a bonus - but the customer's winnings - leaves me stunned. This is not to be congratulated, as some posters here are claiming it should be, since 'any communication is better than none' apparently. I would rather they ran away & hid in shame instead, or reconsidered in the light of people's opinions here - rather than claiming said opinions must make these people bonus abusers as well.

 

[sweiger]

Come on, give the guy a break.

I've been giving Frank a break for almost 4 months now. I think I'm entitled to make a small sarcastic remark.

 

[vinylweatherman]

How can Frank determine a player will not come back after winning from the SUB and withdrawing? You can only KNOW that after some time when the player never deposits again.
If the problem is down to players taking ONLY the sign-up bonuses at many casinos, well you have the SPAM to blame for that. I receive countless offers EVERY DAY for this casino or that casino, all quoting large welcome bonuses. Compare this with what you are offered for being an existing player, usually F*** all! Is is any wonder players move from casino to casino.
Players will stick around if loyalty bonuses or comps are CLEARLY better than the SUB, and there is a CLEAR progression in the quality of the offers the longer a player stays with the casino.
Sign-up bonuses need to return to what they were intended for, a chance to test the software on your machine before deciding whether to stay loyal. The only true test of a casino's quality comes after the first successful withdrawal, only then do players know whether the process is simple, or whether they are messed around, paid by check when they want eWallet, have to wait longer than stated, or even the common one where they are asked for documents and have to constantly badger CS for progress because they are messed around with "yes, we got 'em - no we didn't, yes we did, they're not clear...etc.."
Being messed around at the first withdrawal will make a player go away after just one deposit, and so will being messed around over the SUB - they will take that as a warning sign the casino has them on some kind of negative list and will not want to risk a second deposit win or lose.

A player who simply takes the SUB's as they flood uncontrollably past their spam filters but does not try to hide this by using fake names and/or details is simply a consumer getting the best deal. IF Playtech find this a problem then there needs to be a clear term limiting players to a set number of SUB offers across the entire Playtech platform, such that they can know in advance the stage at which they are no longer eligible for further routine SUB offers.

Playtech already have a diminishing reputation due to the number of problems related to Playtech casinos, which are way out of line with their counterparts on other platforms (with the exception of the RTG rogues).

For those who still believe the casino "ran with the money", let us not forget that for many weeks Frank failed to mention that "bonus abuse" had anything to do with it, this has only recently been cited as the reason why a couple of players had not been paid. Are we to believe the operators cannot tell the difference between a "technical issue" and a player they are looking to not pay due to "bonus abuse".

What, exactly, IS this "technical issue with the processor". Processors who are in the business of making these transactions will have staff trained to fix such issues in a very short space of time and continue normal operation. I don't believe this issue was in the slightest a "technical" one. I believe it was more of a contractual or legal one. Either the processor bailed out and ran, went belly up, or was legally prohibited from carrying out their contractual duties. It is misleading to refer to such issues as merely technical, as this implies they are going to be resolved very quickly within the existing framework.

This lack of clarity and manipulation of language is what has made it look like the casino has "done a runner". Once the trust has been damaged in this way, there is nothing to make players believe that the recent statements are any more truthful and complete as the initial ones were (and not, as it turned out). The proof will be out next year. Players will either all be paid during January as indicated, or there will be yet another set of excuses in February as to why there is a further delay - and if this happens there is little chance of this casino continuing to compete in the marketplace.

 

[XXLClubCasino]

vinylweatherman

I mostly agree with your post.

Only a couple of additional information. When we where forced to make structural changes due to new Russian law changes we had to change or complete company structure including using different payment processors or switching to or own. Opening a new Neteller account is now more difficult than ever, i took alone 2 months to have all notarial documents ready. This was reference as a technical problem what would have been a better suitable explanation to the players I don't know. I'm not trying to manipulate anyone here and keeping communication open here at CM should be proof enough!

Today we have processed 6 payments and I hope to make all payments before xmas, I need all documents and all neteller or bank details to be able to process the payments.

Problematic withdrawals might take a little longer as I need to request the exact reason for the players that have been banned. If fraud is involved the winnings will be cut and the initial deposit refunded. If the player is "only" flagged as bonus seeker in our casino we will pay out the winnings.

 

[sweiger]

Seems like XXL really wants to get things right again.

Payment recieved today to my neteller account.
This payment was a pending withdrawal from 16/9. I am still owed $204 which XXL's former payment processor claims have been paid to neteller ($204), but the funds never arrived. I hope XXL will sort that out too in a reasonable time frame.

 

[BBKPoker]

Problematic withdrawals might take a little longer as I need to request the exact reason for the players that have been banned. If fraud is involved the winnings will be cut and the initial deposit refunded. If the player is "only" flagged as bonus seeker in our casino we will pay out the winnings.

That sounds like good news for nottsccole. I would assume that it's more or less easy to eliminate fraud by simply verifying whatever form of identification is sent to you is a legitimate ID number?

 

[chuchu59]

I've been giving Frank a break for almost 4 months now. I think I'm entitled to make a small sarcastic remark.

Hi Sweiger,

My apologies but the remark was directed at all players in general. Frank's apparent disappearance from the scene has obviously not served him well but now that it seems that he is trying to pay out give him some time instead of bashing him which I doubt serves any useful purpose. We will only scare them away and representation at this forum will dwindle.

 

[Mousey]

Frank, thank you for entering the 'hornet's nest' here. Thank you for continuing to participate in discussion.

However!

If players are on a 'banned' (bad player, bonus abuser, whatever) list at Playtech, why are they even allowed to set up a new account at a Playtech? Why doesn't the software lock them out? Fraudsters I understand... they use different names, etc., and otherwise intentionally attempt to cloak their identity. But regular players who are on this 'secret list' shouldn't be called to task after opening an account, depositing, being given a bonus by the casino, and then only after winning and attempting to cash out. If the player loses, I doubt anything is ever said.

A player on the 'bad player' list shouldn't receive swarms of emails (most of them to his email address associated with his casino account) offering juicy sign up bonuses at other Playtech and sister casinos, as has already been mentioned by Vinyl. And I don't single out XXL for this type of thing... other casinos do it too -- that doesn't make it fair, or acceptable, or right.

 

[sweiger]

Paid in full.

My other withdrawal $204 was paid today. I'm glad things was sorted out eventually, and I hope other players also recieve what they're owed.

 

[XXLClubCasino]

If players are on a 'banned' (bad player, bonus abuser, whatever) list at Playtech, why are they even allowed to set up a new account at a Playtech?

If players signup with new name and or clear their PC before signing up it takes a couple of minutes to detect the player. Typically bonus abuser will deposit/play and withdraw within 5-10 minutes and so manage to fall under the radar.

But regular players who are on this 'secret list' shouldn't be called to task after opening an account, depositing, being given a bonus by the casino, and then only after winning and attempting to cash out. If the player loses, I doubt anything is ever said.

Their accounts are not blocked after the players win but as soon as the new signups are manually reviewed. This can happen during play but the player account will only be closed after the player signout. We can't close players' account that are currently playing. Bonus abuser have a very typical playing pattern and we really can separate both type of new players. I could give you the exact formula but for obvious reason I've no interest to divulge it.

A player on the 'bad player' list shouldn't receive swarms of emails (most of them to his email address associated with his casino account) offering juicy sign up bonuses at other Playtech and sister casinos, as has already been mentioned by Vinyl. And I don't single out XXL for this type of thing... other casinos do it too -- that doesn't make it fair, or acceptable, or right.

We have never send spam to any player. Once a player account is black listed he won't receive any promotional email anymore. As we have no sister casino we also won't send any promotional emails to players that didn't sign in our casino. The platform wide (playtech blacklist) list can only be triggered after a player signup, typically players will give slightly different credential and therefore the account needs to be manually double checked by the fraud team before account closure, by that time the well trained bonus abuser will already have open, deposit, play and place the withdrawal

 

[chuchu59]

If there is a 'secret list' the players on the list should be informed that they are banned from getting any bonuses in future with refrence to Playtech casinos. This can come from any Playtech casino that the players in question have played at and that this has the blessing from Playtech. No player who has received the message can then rightfully claim winnings, if any. However, if a bonus had been erroneously awarded, the deposit must be refunded. That, in effect, means that these 'players' have all their bets voided once they play with bonuses at Playtech casinos.

 

[boldt]

got paid

Hi
I must say thanks to Frank from XXLCLUB casino who has handled my case.
Since Frank joined the discussion here at casinomeister, all service has been like it should be, and as i had expected back when i started.

Thanks, and hope everyone else gets the same fair treatment, and good customer support

 

[XXLClubCasino]

Hi
I must say thanks to Frank from XXLCLUB casino who has handled my case.
Since Frank joined the discussion here at casinomeister, all service has been like it should be, and as i had expected back when i started.

Thanks, and hope everyone else gets the same fair treatment, and good customer support

Nothing to thanks for, it's my pleasure to help out and resolve our mistakes!

 

[XXLClubCasino]

We have a total of 3 unsolved cases.

1. Player was refund his deposit due to fraud and multiple account, no documents were send to me.
2. One Player had his Neteller account suspended and was flagged as fraudulent and bonus abuser in our casino, we couldn't refund the player yet.
3. Open payment as no payment details were given until now.

The rest should have been resolved to the players' satisfaction. Please PM me should it not be the case.

I wish all CM members a merry Christmas and happy new year.

All the best
Frank

 

[nottsccole]

Received 196 from XXLClub today with no explanation by email or PM. Doesn't even match my full original deposit, and no idea where my winnings are.

I'm still owed 1608.

 

[chuchu59]

Received 196 from XXLClub today with no explanation by email or PM. Doesn't even match my full original deposit, and no idea where my winnings are.

I'm still owed 1608.

I suggest you PM Frank and if no satisfactory conclusion can be reached you should then post it here.

 

[XXLClubCasino]

Received 196 from XXLClub today with no explanation by email or PM. Doesn't even match my full original deposit, and no idea where my winnings are.

I'm still owed 1608.

Hi Nottsccole

I've send you and email with the explanation why I only could refund your original deposit. I guess the 4 is due to currency conversion as we only have a USD and EUR neteller account.

If you didn't receive my email just PM me and I will explain the reason of the refund.

Merry Christmas
Frank

 

[sdaddy]

Hi Nottsccole

I've send you and email with the explanation why I only could refund your original deposit. I guess the 4 is due to currency conversion as we only have a USD and EUR neteller account.

If you didn't receive my email just PM me and I will explain the reason of the refund.

Merry Christmas
Frank

I think the followers of this thread should get an explanation as well. Up to now, nottsccole had only been told that he was a bonus abuser. Here is what you stated earlier:

Problematic withdrawals might take a little longer as I need to request the exact reason for the players that have been banned. If fraud is involved the winnings will be cut and the initial deposit refunded. If the player is "only" flagged as bonus seeker in our casino we will pay out the winnings.

Has there been some new evidence uncovered that this player committed fraud?

 

[XXLClubCasino]

I honestly don't think we should discuss this openly in the forum but if the player agree I could disclose all information that lead to the refund.

We have paid out other players in full that were labeled as bonus abuser in our casino and also posted here.

 

[nottsccole]

I honestly don't think we should discuss this openly in the forum but if the player agree I could disclose all information that lead to the refund.

We have paid out other players in full that were labeled as bonus abuser in our casino and also posted here.

You know perfectly well that you haven't emailed or contacted me in any other way with any explanation of where my winnings are, or even bothered to respond to the email I sent you with my documents from a week ago, you seem to be fond of delaying payments and then harassing your players to send you infinite PMs and emails (counting my emails to support, I'm well over ten by now). I doubt any of your other players are fairing well either, and considering that it seems pretty apparent you are confiscating my money, I'm sure there are "resolved" in your eyes cases where you have stolen from others as well.

I am still owed 1608, interesting how the only winners who mention being paid are for much smaller amounts.

 

[BBKPoker]

Just a quick response to what was said earlier about Casinomeister being an infinitely small part of the online gaming world.

The threads about XXL Club Casino's recent problems are already the third and fourth highest threads on Google when you search for "xxl club casino" behind only the casino's hompage and promotions page.

If your customers do any amount of googling how reliable you are, they are certainly getting a pretty negative view of you from what is publicly available, and it looks like you are giving them plenty of reason to.

 

[XXLClubCasino]

You know perfectly well that you haven't emailed or contacted me in any other way with any explanation of where my winnings are, or even bothered to respond to the email I sent you with my documents from a week ago, you seem to be fond of delaying payments and then harassing your players to send you infinite PMs and emails (counting my emails to support, I'm well over ten by now). I doubt any of your other players are fairing well either, and considering that it seems pretty apparent you are confiscating my money, I'm sure there are "resolved" in your eyes cases where you have stolen from others as well.

I am still owed 1608, interesting how the only winners who mention being paid are for much smaller amounts.

Well I have send you an email and a PM it's up to you if I should disclose the information in the forum.

Like I previously said we have no other open pending withdrawal except the one from aghastik8 where his neteller account has been suspended.

 

[nottsccole]

I've now gotten a PM from Frank telling me three things:

1.) I've never sent an email with my information or documents

I would be happy to forward the email I sent on December 20th to verify he received my details, or show a screenshot of my sent email folder where I sent an email as directed to [email protected]. I would also be happy to copy/paste the private message I sent to him a few days ago asking him to confirm he had received the documents I sent him, the email I sent him contained a scan of my passport, HSBC statement, and my tax bill.

There is absolutely no way he did not receive my email unless there was some fault with XXL Club's mailing system as I did not receive any bounced email notification and it has been a week since I sent this to him. I'd also be happy to forward or screenshot the other emails I've sent that have received no response from XXL Club whatsoever.

2.) I've got a chargeback in another casino.

I own a single credit card. Im 100% sure I have never used it to make a single purchase in an online casino, and as best as I can recall, I've never made a chargeback against any merchant, online or in person, much less specifically in an online casino.

3.) I've opened multiple accounts.

I have no idea the basis for this claim unless there is a different person by my same name that has coincidentally registered in their casino. This seems remotely possible to me as both my given and surnames are common, but it would take only a cursory look over my account to know that it is not a duplicate account. Frank was rather ambiguous about this, however, I am certain that even if that another person of the same name actually does exist, that none of their financial details, address, neteller account number (the method I used to deposit), birthdate, or any other identifying details matches my account. I've already submitted my documentation including my passport, which Frank claims to never have received. Just to make sure I didn't hit the submit button twice or something along those lines whilst signing up, I did a search through my email and found nothing that would support that.

Furthermore, Frank claims he has sent me two emails. I have not received a single email from him directly, only a couple of emails from customer service advising me that they were still having problems processing withdrawals to Neteller. I use Google mail and again would be happy to show a screenshot showing every email I've sent or received from Frank. The only one I have is an outbound email to [email protected] attaching my documents, I've had no problems receiving emails from any other person or business whatsoever (and I've had a lot of them due to the holiday season).

I'm still owed 1608 as of today.

Finally, Frank has threatened to post my private details in the public forums. For obvious reasons, I do not want my name, email address, physical address, or any other piece of sensitive personal information posted, but I'm more than willing to let the webmasters of this site review my screenshots that backup my claims.

 

[maxd]

I honestly don't think we should discuss this openly in the forum ....

You know perfectly well that you haven't emailed or contacted me in any other way ....

No offense guys but I think you both need to chill a bit.

(A) There's no need that I can see to be posting personal details here.

(B) If the guy is trying to get in touch with you, and is willing to post to that affect here, why would he lie about it? If you're having problems with email then why not use PMs, as has already been suggested.

Is there something I'm missing here?

 

[tim5ny]

I'd like to see the pm where he threatened to post your private details on the public forum. That is all we would need to put this guy on the chopping block forever. There is no redemption for such a crime...ever! Even the threat is as bad as the deed from a so-called professional.

 

[chuchu59]

I honestly do not believe Frank would be so stupid as to threaten posting personal details in this forum. What for? If this is done, the damage done will be permanent. Which player would be willing to disclose their personal info to such a casino. If you can show us the evidence, Frank might as well disappear from here altogether.

 

[LOOKAWAY]

Like I previously said we have no other open pending withdrawal except the one from aghastik8 where his neteller account has been suspended.

How about my withdrawl frank it was only a small one.

I started my wagering on a birthday bonus played slots minimun bets.

Lost so i made a minimun deposit when my account balance was zero.

so i was playing for cash on slots no big bets. Also i made a deposit after receiving a freebee and i know you like that frank.

Also im not a bonus abuser as i only play slots and i had played out the sign up bonus a long time ago. And think made a few more deposits after or around that time.

I didnt get your last email as my inbox was full i hope you didnt throw the tac book at me.

 

[XXLClubCasino]

Like I previously said we have no other open pending withdrawal except the one from aghastik8 where his neteller account has been suspended.

How about my withdrawl frank it was only a small one.

I started my wagering on a birthday bonus played slots minimun bets.

Lost so i made a minimun deposit when my account balance was zero.

so i was playing for cash on slots no big bets. Also i made a deposit after receiving a freebee and i know you like that frank.

Also im not a bonus abuser as i only play slots and i had played out the sign up bonus a long time ago. And think made a few more deposits after or around that time.

I didnt get your last email as my inbox was full i hope you didnt throw the tac book at me.

In my last PM I've asked you to send me your bank details or your neteller account. Payment will then be processed ASAP.

 

[XXLClubCasino]

I've re asked (via PM) nottsccole to send his/her documents so to further keep this case open. If he does not comply the case will be finally close and I won't keep emailing or PM the player indefinitely.

In my previous post I've clearly wrote that IF the player is fine with me disclosing the information I've, I will otherwise we should keep the discussion in the private section. That's all.

 

[nottsccole]

I've emailed Frank my documents again (actually, I just forwarded the original email to him again so he could see from the timestamp that I sent it a week ago as I stated).

He replied cordially in both email and pm (which I am appreciative of) that he has forwarded my documents to their finance department to review/verify them, so hopefully I'll be paid afterall. I received his email this time, so whatever mail problems they may have had as a result of moving or whatever else was causing the issue seems to be resolved.

Here's hoping.

 

[cerdikola]

I don't like the title of this topic. I think that XXL CLub is fair. If it isn't, why is Frank posting here?

 

[tim5ny]

I don't like the title of this topic. I think that XXL CLub is fair. If it isn't, why is Frank posting here?

I think it's called "Damage Control" ! Putting out the small fires that are visible to the rest of us.

 

[sdaddy]

I don't like the title of this topic. I think that XXL CLub is fair. If it isn't, why is Frank posting here?

Respectfully, I disagree. This thread title is essentially accurate because there was a long period of time up until recently when XXL Club was stalling on payments and not communicating with its affected players about when the situation would be resolved. Not to mention that CM has recently added XXL Club to the Not Recommended list because of all these complaints.

These players had every right to complain about their situation, especially if it was not being resolved through the usual player-casino communication channels. One could even argue that the resulting negative publlicy led the casino to finally step in and get a handle on things.

And while its helpful to have Frank posting here, it shouldn't be the sole determining factor as to whether XXL Club is a fair operation. How players report they are being treated matters as well.

 

[nottsccole]

Quick update. Haven't heard anything since my last post. I sent him a PM on here a few days ago and an email directly today. Not that concerned though, I assume there are some delays around the holidays, hopefully I'll have a response in the next few days.

Cheers and happy holidays.

 

[nottsccole]

Frank assured me recently that the only reason he would not pay me is if the reason I am apparently black-flagged is due to credit card fraud. There's no chance that happened for the reasons I stated previously (own one card, never made any chargeback, much less one online, never used my card in an online casino) so this is positive to me.

What's not positive, is that it has taken quite awhile to contact whoever it is at Playtech that can explain why I am blackflagged. I've been asked to be patient, so we'll see. Two months is a long wait, but at least we are getting some progress in the right direction.

 

[nottsccole]

Frank assured me recently that the only reason he would not pay me is if the reason I am apparently black-flagged is due to credit card fraud. There's no chance that happened for the reasons I stated previously (own one card, never made any chargeback, much less one online, never used my card in an online casino) so this is positive to me.

What's not positive, is that it has taken quite awhile to contact whoever it is at Playtech that can explain why I am blackflagged. I've been asked to be patient, so we'll see. Two months is a long wait, but at least we are getting some progress in the right direction.

When I reread this, I wasn't sure the tone that came across. I'm happy with the progress on XXLClub's part in the last two weeks, I just wish Playtech were a little more on the ball regarding getting back to him.

 

[vinylweatherman]

This is looking a bit sinister. If a Playtech "black flagging" is SO SERIOUS an issue, why have Playtech themselves allowed the software they distribute to continue to let players on this list continue to deposit & play, where the risk of them not getting paid is not only high, but KEPT SECRET from said player.

Since the casino allowed you to deposit & play while "flagged", only something Playtech would allow THEM to check, they should pay unless you committed a breach against XXLClub itself.

If a blacklist is secret, it is entirely unreasonable to require the player to know their status on it when they sign up to a new casino. ONCE the player is informed they are on the "banned list", and whether it is just a bonus ban or a full "can't play" ban, then, and only then, can the player be expected to take responsibility for continuing to create new Playtech accounts knowing they shoudn't be, or shouldn't be agreeing to accept bonuses.


But this IS the "wild west".... the natural rule of law does not apply for the most part, the biggest & best cheat/scammer/dodgy dealer/etc. takes home the cash.

I notice that XXLClub had months to bring up this "blacklist" excuse, but until recently they did not mention it. If there was an issue with "evil" players, this issue dates back to last October, and the fact no mention was made of it then, makes me think this has been dragged up during a "fishing expedition" for reasons not to pay certain players who the casino "did not like/would never come back now & lose it back".

 

[sdaddy]

What's going on here? I thought that resolving nottsccole's case was about getting XXL Club some necessary ID documents. Now we learn that the withdrawal is on hold until it's proven that the player did not commit CC chargebacks at other casinos, as is now alleged.

VWM is right. Why is this issue just now being brought up at this eleventh hour? If what nottsccole is saying is true, that the CC in question was never even used at other casinos, then it shouldn't take long at all for Playtech to check this out. It would be wise for XXL Club and Playtech to not let this case drag on much longer than it already has.

 

[sdaddy]

nottsccole: Any updates on your case?

 

[nottsccole]

Hi, sorry about the lack of updates, I've been going back and forth with the representative and things have been sort of positive so I've been holding off so I could make one post once I've been paid.

The rep told me not too long ago that Playtech STILL has not gotten back to him, but that he would process my withdrawal anyway. Two days later he asked for my bank details so he could wire me rather than send it to my Neteller account because they were having some delays recharging their Neteller. I told him I wasn't comfortable with giving out my bank details (again, I don't put my sensitive information at risk online, the same reason I don't use credit cards in online casinos) and that I would wait for the Neteller transfer, which, it sounds like I would receive somewhere around the end of next week.

I'll let you know as more progresses.

 

[giselle]

They also never payed my cashout of 885. They said they flagged it for security reasons and I did not even use a credit card for anything so I do not know what they are talking about. Now they never answer my emails. I sent them one a week ago since supposedly this guy is back but no replay.

 

[sdaddy]

They also never payed my cashout of 885. They said they flagged it for security reasons and I did not even use a credit card for anything so I do not know what they are talking about. Now they never answer my emails. I sent them one a week ago since supposedly this guy is back but no replay.

You need to press them a little more for clarification. "Flagged for security reasons" is a little vague and it could mean that you are accused of fraud or it could simply mean that you were labeled a bonus abuser. If it's the latter, then you need to remind Frank of his promise earlier in this thread that bonus abuse would not be a reason to withhold payment of winnings. If, however, you are accused of fraud, then you should ask what exactly you did wrong so that you can have the opportunity to respond and give your side.

 

[nottsccole]

After receiving 800 euros from them awhile back, I have received nothing from them. I've emailed Frank at his xxl club email a number of times as well as their normal customer service a number of times. What a disappointment after getting some progress on my problems.

 

[sdaddy]

^ Indeed, that's very disappointing, although I'm not surprised. Ever since XXLClub did it's disappearing act, I've been very skeptical that they would get their house in order and pay all their players who have been through this. If anything, I think this casino should be moved to full rogue status after these blatant broken promises to this forum.

 

[daera]

Has anyone heard a peep from Frank, support, or anyone at XXL Club Casino?

We have outstanding affiliate payments owed to us from them, and haven't been able to get a response from Frank, support, or the affiliate manager. When I tried phoning the support number listed on the web site, they tell me they are no longer handling support for XXL Club Casino and had no other information.

Did they just fall off the face of the earth?

I'm in the U.S. so can't play at Playtech casinos. But a friend of mine logged into the casino recently, and was able to login, enter the banking area, and said it looked as if she'd be able to make a deposit. Although she didn't make a deposit. Now this burns me up... if they are available to play, and possible deposit with, then someone should be handling support. If not, then they definitely should be fully rogued.

 

[gerilege]

I checked the cashier, and all deposit options are disabled.

 

[vinylweatherman]

I expect they went bust, just like Action Online.

If the BS from Frank had been correct, they would be up and running by now having adjusted to the changes in Russian law that supposedly prevented them from continuing after October 2007.

Since they have now cut off all support functions as well, it seems unlikely players and affiliates will get their money back unless the casino gets taken over.

Frank may leap in and refute this, but time has shown his earlier promises and assurances to be just a load of hot air (resolved by January, then it was March - it's mid April now, and nothing).

 

[The Dude]

Has anyone heard a peep from Frank, support, or anyone at XXL Club Casino?....

It's on my to-do list. I've already given Playtech a heads up on XXL Club and they are checking into this.

What a shame; they looked somewhat promising for a while...

 

[BBKPoker]

Another one bites the dust, imo.

 

[lojo]

Another one bites the dust, imo.

Damn shame if so.
I wonder what the playtech rogue to righteousness ratio is... anywhere as bad as RTG?