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Playtech and its rogue sons

Discussion in 'Casino Complaints - Non-Bonus Issues' started by hakapuku, Oct 30, 2007.

    Oct 30, 2007
  1. hakapuku

    hakapuku Banned User - repeated violations of rule 1.14 (tr

    Occupation:
    businessman
    Location:
    UA
    I want to know: how is it possible that such a big and respected company like Playtech does nothing about evil casinos that operate on its platform? For example- Casino Fortune and Mapau in the past. Maxima casino right now. Also there is a group of playtech casinos that are rogued for years: Indio, African Palace,Black Widow, Sterling House etc. These casinos just steal players' money. They take deposits and don't pay winnings. That is exactly what they do. And Playtech does ABSOLUTELY NOTHING to prevent this. Playtech doesn't care! So how can this "big and respected" company ,which covers the ugly thieves under its wings, how can this company trade its shares on the stock exchange? Nobody should trust Playtech afterall! And don't tell me that Playtech is just a software provider! They give these thieves their software and their name, and that is why many ppl go to play at these casinos and lose all their money (no matter how lucky they are at the tables). In my opinion, Playtech has its share from every stolen money at its rogue casinos. There is no other reason for Playtech to tolerate bad casinos which obviously spoil its reputation So Playtech and its rogue sons are the one big evil corporation.
     
  2. Oct 30, 2007
  3. chuchu59

    chuchu59 gambling addict CAG PABnonaccred

    Occupation:
    EXECUTIVE
    Location:
    SOMEWHERE IN ASIA
    You can pour as much scorn on them as you like but things wont change as long as it doesnt affect their business. Playtech cares most about the licence fees and they try to put in more games especially progressives to entice players who will then patronise casinos. Whether the casinos pay or not is none of their concern as it seems the harm to their reputation does not dent their profits. Unless you are able to mobilise players to boycott all Playtech-powered casinos (please include RTG as well), they wont be bothered with occasional loss of players.
     
  4. Oct 30, 2007
  5. XXLClubCasino

    XXLClubCasino Dormant account

    Occupation:
    Casino Manager
    Location:
    Curacao
    This is not entirely true. Playtech do care about each and every player complains. You can submit a complain directly to Playtech here: You must register/login in order to see the link.

    Playtech will contact the operator and request full disclosures of the player complain. Playtech will give their opinion about a fair resolution to the problem and urge the operator to act accordingly; the finale decision so remain to the operator.

    Most of the complains are always involving bonuses and their associated conditions. Also please note that from daily 1000s of transactions in/out only a waste minority ends up in complain.

    For our casino in 2006 we had 12 player complains and processed over 15'000 transactions (IN/OUT) so roughly 1 in a 1000 transaction will produce a complain that can mostly be solved between the parties without involving the meister or playtech.

    Again 99% of any casino disputes are raised due to bonuses. To stay out of any trouble play without any bonuses and ask the casino to increase your comp rewards accordingly. You will enjoy online gambling 10 times more.
     
    2 people like this.
  6. Oct 30, 2007
  7. chuchu59

    chuchu59 gambling addict CAG PABnonaccred

    Occupation:
    EXECUTIVE
    Location:
    SOMEWHERE IN ASIA
    The playtech support guys may be quick in responding but they arent very professional. I told them there was a glitch in their software in the 'Play for fun' mode where the house way in paigow poker is constantly wrong and they replied hastily saying that they didnt notice any irregularities. I have seen these things happening at least a dozen times but the mircogaming software does not err in this. Although this was not a complaint, it helps you realise what kind of personnel are employed to handle their assigned cases.
     
  8. Oct 30, 2007
  9. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    Sounds pretty one-sided. If this were a truly "evil" corporation, I wouldn't touch them with a ten-foot-pole.

    Sure there have been some problems in the past - some more serious than others. The Sunny Group has nothing to do with Playtech as far as I know. They used to be licensees, but they were seemingly abducted by aliens and beamed off to bizarro-land.

    Black Widow had it's share of problems, but as far as I know, they have been sold to another company - no one has approached me to be removed from the Rogue section, but that's their problem - not mine.

    As for current issues, there aren't really any. Yeah, there is the occasional complaint from an advantage player being locked out of his/her account, but that's about it. Like XXLClubCasino mentioned, this is a very small percentage of their player base.

    One area that needs to be worked on is communicating problems to the right people. The infrastructure of Playtech has not dealt with this to the best of its ability - there is room for improvement, but that doesn't necessarily make them "evil".
     
    1 person likes this.
  10. Oct 30, 2007
  11. hakapuku

    hakapuku Banned User - repeated violations of rule 1.14 (tr

    Occupation:
    businessman
    Location:
    UA
    To XXL: As far as i know playtech's dispute option at their website is not responding to players' queries for a long time already. Players are cheated by Maxima casino on a daily basis. Did you hear about anybody who was helped by Playtech against Maxima casino? I never did!

    To casinomeister: Ok, may be what i wrote was somehow one sided. There are many good and honest playtech casinos out there. Anyway, i have no idea why playtech is so unwilling to deal with the rougsters using their software? It smells not good. Definitely! Casino Fortune group left the field with thousands and thousands of dollars stolen. Did Playtech try to compensate the players? Did Playtech even made one single statement about this? They don't care!
    Now , the reason why i wrote what i write now is Maxima casino. For a long time now they are offering a huge 300% bonus up to 600 euro and the ppl are seduced to play there. At the end everybody lose. They will not pay you and will use any possible excuse to do it. And it happens for a really long time already. Where is our big and respected multibillion Playtech? Is Maxima casino so important for them that they don't dare to touch it? Are they afraid of Maxima casino? Or may be they receive a good share of stolen players' money from Maxima casino every month? I don't know. And what really made me angry was a spam email which Maxima casino sends to everybody now. It is dated 08.10.2007 and is signed by Shuki Barak, apparently Playtechs director. It is in pdf format.

    This is to confirm that Amixam B.V. (this is maxima casino owner) is working under a full operating Software License Agreement signed with Playtech software Limited and that this software License is in full force and effect.

    Shuki Barak,
    Director


    You must register/login in order to see the link.


    So, all you robbed by Maxima casino out there, don't worry anymore. Everything that was done to you was done by full agreement between Playtech and Maximacasino.
     
    1 person likes this.
  12. Oct 30, 2007
  13. hakapuku

    hakapuku Banned User - repeated violations of rule 1.14 (tr

    Occupation:
    businessman
    Location:
    UA
    double post
     
  14. Oct 31, 2007
  15. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    Yes, and Playtech really responded well in the Action Online saga - only took them 4 months to decide that as no-one would reply they might have a problem. They did, they had gone bust some 4 months previously, and were at first ILLEGALLY attempting to trade themselves out of bankruptcy by advertising and taking new deposits while being unable to pay their creditors (mostly players withdrawals).
    This shows to us the exacting standards that Playtech aspire to. They might act more quickly if their fees were unpaid. Worse than this, there is nothing in place to compensate players where casinos go bust, Microgaming have a fund in place, and this concentrates their minds when it comes to the behaviour of the operators, as they could end up footing the bill. Microgaming complaints tend to be about bonuses, not about total thievery as with some RTG's and a couple of the worst Playtechs.

    The likes of Maxima are "evil" because they send lying spam offers that they have every intention of not paying out on if they can find a reason not to, they therefore ENCOURAGE, and MARKET FOR the very "advantage" players they, as operators, complain just come along because "someone" might have posted an advantage scheme on some "evil" (Dutch?:rolleyes:) bonus abuser's forum and they have been screwed.
    I am now a VIP at Maxima, and qualify for a VIP $1000 bonus, pity I don't have an account with them:rolleyes:
     
  16. Nov 6, 2007
  17. BBKPoker

    BBKPoker halfway to busto PABrogue3

    Occupation:
    None
    Location:
    Edinburgh, Seattle, Vancouver BC, Auckland
    My experience with the Playtech dispute channel has been that it is little more than a rubber-stamp the casino decision, on legitimate disputes. They will accept most reasons a casino decides not to pay including the old arbitrary standby "promotion abuse"
     
  18. Nov 10, 2007
  19. paul02085

    paul02085 Senior Member

    Occupation:
    Fishing :)
    Location:
    USA
    They may be big but i wouldnt say they are respected. I dont play online since my govt decided to "protect" me from gambling but my memories of Playtech are that they were very much like RTG in that they had alot of questionable licensees and they would not cover these guys shady practices by just saying "we are just the software provider". I am sure they have some good casinos but i certainly wouldnt expect them to step in to help resolve an issue caused by a rogue licensee.
    You are preaching to the choir we me bro.
     
  20. Dec 13, 2007
  21. BingoT

    BingoT Nurses love to give shots webmeister

    Occupation:
    Nursing & Run Bus Trips
    Location:
    Hartford,Ct
    Just a good bump to do here for Trixa07 & Hakapuku


     

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