XXL Club casino not paying / nor responding

Trixa07

Dormant account
Joined
Dec 10, 2007
Location
germany
Hi
I Played at XXL CLub Casino and ended up winning. Now i cant get my money, and absolutely no contact is available from their support. Can anyone help?

Jan Trixa
Username etc i can post if needed.
 

Casinomeister

Forum Cheermeister
Staff member
Joined
Jun 30, 1998
Location
Bierland
Please PAB and/or post your complaint in the complaints section (do not post your user name).

Their casino rep is pretty much AWOL from here.

Into the rogue pit with yee.

And thanks for joining Casinomeister :thumbsup:
 

hakapuku

Banned User - repeated violations of rule 1.14 (tr
Joined
Aug 29, 2006
Location
UA
Hello Trixa07 & Welcome to CM's forum.
You will get all the help your looking for right here at CM's
I wish you the best of luck.
B-T



When one year ago Casino Fortune group of playtech casinos disappeared with players' money Playtech didn't compensate a dime to any player. Now the same will happen again with XXLclub casino. I think that Playtech itself should be rogued at this website.

Here is my thread that i created more than a month ago. It is still very actual as we can see:

https://www.casinomeister.com/forums/threads/playtech-and-its-rogue-sons.20880/

And look who replied me second in that thread! It was XXLclubcasino representative who claimed that i say the wrong things about playtech, and that 99% of the problems with playtech are connected to bonus issues. And now look- what about playtech casino disappearing with players money? Hey, XXLclub representative, will you reply me this time?
 

tim5ny

Non-Gambler
Joined
Jun 8, 2003
I think you'll hear something soon.. the rep is always around here patting himself on the back for one thing or another. :rolleyes:
 

sweiger

Registered
Joined
Oct 28, 2006
Location
Copenhagen, Denmark

loganberry

Dormant account
Joined
Sep 20, 2004
Location
No more Heroes
Support IS contactable

I have just got through to support without any trouble at all.

Is there still an issue with this casino? Other than Bryan's warning of course.
 
Last edited:

maxd

Complaints (PAB) Manager
Staff member
Joined
Jan 20, 2004
Location
Saltirelandia
I've just received this from Frank the XXL rep:

We have been relocating all our offices in the last couple of weeks and also had to change our payment provider. We will be handling all payments ourselves in the future; this will give us full control of our casino.

I'm still traveling and will be back on Monday to get a close look at the forum entries and give appropriate answers to the forum members.

... assure the players that we will pay all of them as soon as Playtech made the needed change in the casino confirmation.
 

Trixa07

Dormant account
Joined
Dec 10, 2007
Location
germany
What is really interesting here is:
Playtech, what is your policy concerning operators that go bancrupt and/or disappear with players money?

Until playtech gives a clear answer to this i think the whole playtech platform should be roqued.

Please Brian, roque the whole Playtech platform.. noone can be satisfied with putting money to a platform with no guarantees to back their money!

Other platforms provide this kind of security to players, and this little but oh so important security is what separetes the best from the others ;-)
 

vinylweatherman

You type well loads
Joined
Oct 14, 2004
Location
United Kingdom
What is really interesting here is:
Playtech, what is your policy concerning operators that go bancrupt and/or disappear with players money?

Until playtech gives a clear answer to this i think the whole playtech platform should be roqued.

Please Brian, roque the whole Playtech platform.. noone can be satisfied with putting money to a platform with no guarantees to back their money!

Other platforms provide this kind of security to players, and this little but oh so important security is what separetes the best from the others ;-)

Well, it is obviously a Playtech problem:rolleyes:

... assure the players that we will pay all of them as soon as Playtech made the needed change in the casino confirmation.

Of course, this may just be another stalling tactic, putting Playtech into the frame as the reason for the holdup.

This pretty closely mirrors what happened at Action Online earlier this year, support there could sometimes be contacted, but they were just there to offer excuses, as all along the casino was going bust.

I don't buy "moving in the last couple of weeks", it seems far longer than this, with problems predating Frank's last appearance a month and a half ago to explain all of this. They simply cannot "still be moving" now!

Playtech should now be considered as rogue as RTG, and only those Playtech entities accredited here should be trusted. Perhaps we should have a Playtech list here as we do for RTG.

I personally believe that there is a serious problem here, not just them moving offices and processors, which would have been done very quickly, and with minimum disruption considering how important this is to the continued smooth operation of the business.
I expect they are in such trouble that they cannot get the services of any processor, and that it was their last processor that gave THEM the push, not the other way round. As for Playtech having to "change the confirmation of the casino", this looks like BS, as Playtech clearly have very much a "hands off" approach to how each casino is run. Action Online didn't think of this excuse when they went bust, and if this was a genuine Playtech policy it would have featured then.
 

hakapuku

Banned User - repeated violations of rule 1.14 (tr
Joined
Aug 29, 2006
Location
UA
Well, it is obviously a Playtech problem:rolleyes:



Of course, this may just be another stalling tactic, putting Playtech into the frame as the reason for the holdup.

This pretty closely mirrors what happened at Action Online earlier this year, support there could sometimes be contacted, but they were just there to offer excuses, as all along the casino was going bust.

I don't buy "moving in the last couple of weeks", it seems far longer than this, with problems predating Frank's last appearance a month and a half ago to explain all of this. They simply cannot "still be moving" now!

Playtech should now be considered as rogue as RTG, and only those Playtech entities accredited here should be trusted. Perhaps we should have a Playtech list here as we do for RTG.

I personally believe that there is a serious problem here, not just them moving offices and processors, which would have been done very quickly, and with minimum disruption considering how important this is to the continued smooth operation of the business.
I expect they are in such trouble that they cannot get the services of any processor, and that it was their last processor that gave THEM the push, not the other way round. As for Playtech having to "change the confirmation of the casino", this looks like BS, as Playtech clearly have very much a "hands off" approach to how each casino is run. Action Online didn't think of this excuse when they went bust, and if this was a genuine Playtech policy it would have featured then.


The only good playtechs these day are those independent ones: like bet365, betfred, centrebet and some others. Most of the others are very unreliable. Some time ago most of the playtech casinos started to pay by checks to all depositors. Even if one deposits by Neteller or Moneybookers- he is paid by check only. They also refuse to pay by bank wire.
 

boldt

Dormant account
Joined
Dec 12, 2007
Location
germany
Hi
I am another of those with money "lost" at XXl Club.
Unfortunately I dont believe either that Frank from XXL Club is "just moving", he is not moving... he is disappearinng.
And D... i hope all Playtech that hasn't got a separete seal of approval will be put on a list to watch out for.

I have probably lost my money, but hope to help others to know the story the do and donts in this gaming industry.

one sorry gambler moving on.
But, hey FRANK, if you ever get back from "moving", and want to earn just a little bit of credit from me, send an excuse for slow support and pay my money.
 

Mousey

Ueber Meister Mouse
Joined
Sep 12, 2004
Location
Up$hitCreek
I'm still traveling ...

Amazing isn't it? Key people in casinos that are going bust seem to always be 'traveling', 'out of town', 'away on business', or having a 'family crisis' while their business is going up in flames. In the end, players are left with nothing but ashes...

I do hope some Xmas miracle happens and XXL turns things around and pays players. Good luck to you all.
 

tim5ny

Non-Gambler
Joined
Jun 8, 2003
Amazing isn't it? Key people in casinos that are going bust seem to always be 'traveling', 'out of town', 'away on business', or having a 'family crisis' while their business is going up in flames. In the end, players are left with nothing but ashes...

:lolup: It just amounts to having no respect for the "suckers" .. or should I say "players" . We're talking "Online Casino".. not "Brick+Mortar" ... since when does being away on business stop you from cracking open your laptop and accessing everything from there? Those in managerial positions can access and do anything remotely from their own computers.

So just another lame excuse from another casino employee who thinks the players are fools!
 

wangpoker

Full Member
webmeister
PABnononaccred2
Joined
Jun 29, 2006
Location
Ontario/Canada
I don't feel comfortable playing at most of Playtech casinos, but I really like Playtech software. If you also like this casino platform, you better choose bet365, betfred, centrebet, sports interaction, totesports, wofacai casino. These operators can be trusted and the best of playtech casinos.
 

Messi_18

Dormant account
Joined
Aug 6, 2006
Location
Capital
I don't feel comfortable playing at most of Playtech casinos, but I really like Playtech software. If you also like this casino platform, you better choose bet365, betfred, centrebet, sports interaction, totesports, wofacai casino. These operators can be trusted and the best of playtech casinos.

Why do you say Wofacai Casino? I am also another player with money at XXL Club casino. I had it there for over a month and they told me they had "technical" problems to delay my withdrawal. Now I see what the real problem was. Playtech needs to offer a solution to this problem or face the consequences. I think the only Playtech I will play at in the future is one licensed in England or owned by a English company like the others people are mentioning. Actually, if Playtech lets us players suffer the loss I will never play them again. They should not be supported if they show they don't care about the players.

Does Playtech earn a % of casino profits? If it is true there is no excuse for them not to have a solution and I think they should suffer.

But still I am hoping somehow I can get my money. Please Playtech please!
 
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