- Joined
- Jun 30, 1998
- Location
- Bierland
Any update on this? Just curious.
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Me too.Any update on this? Just curious.
Its not really listed with the high courts tho is it..It’s with ecogra at the minute as well as been listed for the high courts.
A LBA was sent 27th April - there has been no response. Yes it is currently been submitted to High Courts.Its not really listed with the high courts tho is it..
Good luck, take em for stress caused also.A LBA was sent 27th April - there has been no response. Yes it is currently been submitted to High Courts.
Honestly, I don't think you have a leg to stand on. It's this right here: "it is evident that the financial account used to transact on your casino account has been shared across multiple customers that also registered on UK Casino Club with the same mobile device.."A LBA was sent 27th April - there has been no response. Yes it is currently been submitted to High Courts.
Has eCOGRA given an indication to you as to when they will be getting around to reviewing your complaint? I would seriously suggest you hold off on any legal proceedings until at least they have made a ruling, one way or another.A LBA was sent 27th April - there has been no response. Yes it is currently been submitted to High Courts.
We joined up and made the mistake of using my card to fund both my account and the other account also. The only reason for this is becuase the other guy just had cash and i had my card on apple pay so It was easier for me just to allow to use my card - I realise how costly that decision may have been.
On my account which was funded with my card in my name I won a substantial amount of money (In excess of £63000) without a bonus simply by depositing funds from my card onto my account.
Hi,Honestly, I don't think you have a leg to stand on. It's this right here: "it is evident that the financial account used to transact on your casino account has been shared across multiple customers that also registered on UK Casino Club with the same mobile device.."
How is that even possible? And how is this possible when you read and agreed to their terms and conditions? The casino had every right to negate your winnings if you were breaking their T&Cs. How could you have thought that this was OK?
Taking this to High Court? You're nuts if you don't think it's going to go anywhere.
However as for breaching their terms and conditions, this did not occur. The clause in the terms and conditions which they have said I have broken is clause 15(i)(e)it is evident that the financial account used to transact on your casino account has been shared across multiple customers that also registered on UK Casino Club with the same mobile device
Webzcas,Has eCOGRA given an indication to you as to when they will be getting around to reviewing your complaint? I would seriously suggest you hold off on any legal proceedings until at least they have made a ruling, one way or another.
In your opening post you state:
This I am afraid is a big NO NO and once said action has been identified by the casino ( any online casino ) - being a clear breach of the terms and conditions you agreed to when signing up to the casino in question, it gives them grounds to refuse any withdrawal requests and also close down the accounts in question.
IF you do proceed down the legal route, said terms and conditions will be shown in court. Meaning any judge will rule against you and as such you will be liable not only for your legal costs, but also the legal costs of the Casino Rewards Group. This potentially could by very large - certainly will be in the 5 figures.
I write / speak from experience.
However, good luck in whatever you decide to do.
No it was not Casino Rewards. It was another company that had screwed a load of their advertisers - Webzcas was one of them.Webzcas,
Thanks for your reply. Have a look at my previous post and let me know your views. Thanks for your input also. Was it CR you went to court with?
I dont know how you have came to the conclusion that I was trying to game the system? To suggest I was trying to commit fraud is quite a accusation to make. I deposited money, my money - I won over 60K and the casino refuses to pay.@Jelitch - you're splitting hairs here, and on the surface it looks like you were trying to game the system. Is this correct?
Just a caveat, if you were trying to defraud the casino - it's a crime in the UK and you can expect jail time if convicted. Just sayin'.
Another thing, this is not some hokey pokey casino fly by night company - they have been in business for over two decades and are licensed by some of the most solid licensing (Re Kahnawake, UKGC) - so I would expect that their T&Cs are pretty rock solid. And you should have gone the eCOGRA route. This would have saved you some ££.
But I look forward to the outcome here. Please keep us updated.
I dont know how you have came to the conclusion that I was trying to game the system? To suggest I was trying to commit fraud is quite a accusation to make. I deposited money, my money - I won over 60K and the casino refuses to pay...
@Jelitch if that's the case, I say go for it. See what happens....
Are you with a no win / no fee solicitor?
It's not his own legal costs he should be concerned about. IMO Casino Rewards have a watertight case, which they will chuck the kitchen sink at in proving, which won't be hard. But they will do so, so as to ensure they are proved not to have to pay out £63k.You're talking civil law here where the balance of probabilities applies. In terms of the t's and c's, the Judge will look at the overall picture and what they are meant to achieve. Funding others players account with your money is not allowed looking at the overall meaning of the t's and c's.
Criminal barristers get people off quite often on technicalities, less do during civil law.
Are you with a no win / no fee solicitor?
Hi are you allowed to share what country you are in at all by any chance. I'm wishful thinking and hoping this is a proceeding that can be done from NewZealand alsoIt’s with ecogra at the minute as well as been listed for the high courts.
I'm not defending the op btw - their rule breach is clear.They already refunded your deposits, right? So you got paid. You're complaining that the casino won't honour the winnings of £60,000 after you even admit you screwed up. I keep reading your initial posts - and something doesn't quite add up.
My experience with most online gamblers is that they act alone. They open accounts on their own, fund accounts on their own, and play alone. Whenever friends or family is involved it is usually with cases of multi accounting. Seriously, how many folks sit around with their friends and start opening online casino accounts?
When it walks like a duck and talks like a duck....
Just sayin'.
And yeah - it is uncool for them to have you listed as a winner. Maybe they haven't made their minds up yet lol. But why even care?
@Jelitch if that's the case, I say go for it. See what happens.
Maybe I'm being naive but can anyone explain how this could reasonably be considered fraud (regardless of the T&Cs)? It can't be bonus abuse because no bonus was used. If it was money laundering the deposits would be larger - I can see the amount of £100 has been mentioned. And presumably the two accounts weren't colluding to bet on different outcomes of the same game, which could be suspicious.
15(i)(e) If Players transfer funds between each other's financial accounts or if multiple Players have their financial accounts funded by a common source it will be considered fraudulent and it may be investigated. UK Casino Club reserves the right to void any winnings associated with these types of practices and to suspend the associated casino accounts indefinitely and confiscate any casino account balances.
You will see here that the casino has described two different types of accounts - financial accounts & casino accounts. Without exact definitions from UKCB we can assume that financial accounts refer to the bank accounts and casino accounts refer to the accounts held with UKCB.
Agreed with dunover, the casino seems to describe three types of account - the "casino account" that you log into, the "financial account" which appears to be your casino wallet, because "funded by a common source" would then be your bank or payment method.The 'funding of different financial accounts from the same source' does mean player bank accounts/deposit methods. It's to prevent collusion and advantage play through organized bonus abuse.
15(i)(f) If a financial account used to deposit and or withdraw funds is not in the name of the Player registered on the Casino, UK Casino Club reserves the right to suspend the casino account and or financial account indefinitely.
15(i)(c) UK Casino Club reserves the right to confiscate any withdrawal or casino account balance suspected of being linked to any kind of fraudulent activity included but not limited to identity theft or payment fraud.