XXL Casino: Slow pay - No pay ??

sweiger

Registered
Joined
Oct 28, 2006
Location
Copenhagen, Denmark
Since sep. 12 I have been waiting for my withdrawal from XXL.
Sep. 15 I get a auto-mail that it has been processed to my neteller account, but no money shows up.
Sep. 20 I get a mail from support saying they are having "technical issues in releasing winnings" to their players.
I am in contact with the casino contact Frank, but he is at least one week between his answers, and his answers are just stalling replies to my query. No progress has been made as to when I will se my money, and I am rather tired of it.

Are others experiencing this kind of severe delay / non-payment from XXL?
 

cyprean

Banned User
PABnononaccred
Joined
Jul 31, 2006
Location
Sun/Moon
Their payment processor 800pay having problems?

Or is XXL Club Casino facing financial difficulties and/or poor management?
 

uungy

Dormant account
PABaccred
PABnoaccred
PABnononaccred
Joined
Jul 11, 2004
Location
Planet Earth (I think)
Havent recieved any of their promotional mail for about a month

Frank has been online since this query has opened, and not responded!
 

chuchu59

gambling addict
PABnonaccred
CAG
Joined
Sep 26, 2004
Location
SOMEWHERE IN ASIA
The lack of response from Frank is worrying as he seemed to be quite forthcoming when posting in the forum a couple of months ago. There are likely to be even more casinos who face financial difficulties as they struggle to make ends meet with a dwindling customer base. I do hope that some of the lesser casinos, be they RTG, Playtech or MG actually wind up in the next year or so and leave only a handful behind so that there is no oversupply of casinos for the gambler's buck. This way they can continue to survive and better customer services will then ensue.
 

XXLClubCasino

Dormant account
Joined
Oct 17, 2006
Location
Curacao
Hi Sweiger

I just get noticed of this thread today thanks to chuchu59. Like I previously stated in a PM message I've send the neteller screenshot to 800Pay, they confirmed me the transfer was made to neteller. Until now we didn't receive a confirmation from neteller.

They also would not disclose with us any transaction related to your account.

Anyway I'll look again into it and hope to get some new information for you.
 

BBKPoker

halfway to busto
PABrogue3
Joined
Dec 5, 2005
Location
Edinburgh, Seattle, Vancouver BC, Auckland
Hi Sweiger

I just get noticed of this thread today thanks to chuchu59. Like I previously stated in a PM message I've send the neteller screenshot to 800Pay, they confirmed me the transfer was made to neteller. Until now we didn't receive a confirmation from neteller.

They also would not disclose with us any transaction related to your account.

Anyway I'll look again into it and hope to get some new information for you.

Are you having other problems with accepting neteller deposits and processing cashouts? I've heard that several Playtech sites including yours are auto-declining any Neteller transaction, and I know that Kiwi has removed it as a deposit option altogether a couple of weeks ago.
 

XXLClubCasino

Dormant account
Joined
Oct 17, 2006
Location
Curacao
The strange thing lately is that we (our Payment processor in our name) have processed payouts to players neteller accounts and for unknown reason at least to me the players never got their account credited. This is getting investigated.
 

sweiger

Registered
Joined
Oct 28, 2006
Location
Copenhagen, Denmark
The strange thing lately is that we (our Payment processor in our name) have processed payouts to players neteller accounts and for unknown reason at least to me the players never got their account credited. This is getting investigated.

Ok, but it's very frustrating when nothing happens. And you haven't answered me about my other withdrawal still waiting while this one is being investigated: Why don't you just send me a bank check for that?

for the record: I have 2 withdrawals, the one originally mentioned, and another being held hostage while the first withdrawal hopefully is being sorted out.
 

XXLClubCasino

Dormant account
Joined
Oct 17, 2006
Location
Curacao
@ schweiger

I can understand your frustration but I hope you can understand that we can't send 2 time the same payment before resolving this issue with neteller. But I'm sure it will be sorted out for you. All your previous cashouts were handled just fine and in a timely manner. I also absolutely believe you that you didn't get your cashout credited to your account. By some other players with no history in our casino it looks a little more suspicious.

@ BBKPoker

No, deposits using neteller work just fine, not sure if from every countries so but Germany,UK,France,Russia,Spain,Italia etc. are working just fine as of yesterday at least.
 

chuchu59

gambling addict
PABnonaccred
CAG
Joined
Sep 26, 2004
Location
SOMEWHERE IN ASIA
While I believe that Schweiger should be patient with his first withdrawal, the 2nd one should be released to him using another payment method as quickly as possible.
 

BBKPoker

halfway to busto
PABrogue3
Joined
Dec 5, 2005
Location
Edinburgh, Seattle, Vancouver BC, Auckland
@ schweiger

I can understand your frustration but I hope you can understand that we can't send 2 time the same payment before resolving this issue with neteller. But I'm sure it will be sorted out for you. All your previous cashouts were handled just fine and in a timely manner. I also absolutely believe you that you didn't get your cashout credited to your account. By some other players with no history in our casino it looks a little more suspicious.

@ BBKPoker

No, deposits using neteller work just fine, not sure if from every countries so but Germany,UK,France,Russia,Spain,Italia etc. are working just fine as of yesterday at least.

Probably just the playtech bonus ban thing then for some of the people I've heard it from.

Thank you very much for your direct answer, much appreciated to have such a responsive representative.
 

XXLClubCasino

Dormant account
Joined
Oct 17, 2006
Location
Curacao
While I believe that Schweiger should be patient with his first withdrawal, the 2nd one should be released to him using another payment method as quickly as possible.

the main problem here is that when an account get investigated we first need to resolve the first issue or things could get messed up even more. Schweiger being a long time loyal player in our casino I'll see what else could be done in the mean time.
 

LOOKAWAY

Senior Wember
PABnonaccred
Joined
Oct 29, 2007
Location
England
xxl club at last frickin hate coming.

Well isnt it nice finaly to meet a rep from xxl club well can i just say i do not beleive a word that you type. I made a withdrawl and it was approved on 1st off september 2007 by moneybookers not neteller and you have still not paid me.

And the worst thing is you do not reply to my emails other than some kind off bull s##t auto bot mailing thing you suck and you lie.

dam to you not have anykind off honour with such dribble as you post at casinomeister off all places. LOL i will pm you offcourse because you will pay me thats for sure.

And it was not a big withdrawl but im allmost down to my lasts after a shity 2 months here is the line you hit me with in my email from yur club lol.

We understand where you are coming from. However,
due to inevitable circumstances that has arise, matters on processing your
cash out has been affected by technical difficulties.

How can a casino have technical difficulties for two months lol and still take others money.

PS. this was my 1st post did not make it as far as the introductions forum.

And all abusive language was soily directed at xxl club casino.
 
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