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XXL Casino: Slow pay - No pay ??

Discussion in 'Casino Complaints - Non-Bonus Issues' started by sweiger, Oct 22, 2007.

    Oct 22, 2007
  1. sweiger

    sweiger Experienced Member

    Occupation:
    IT consultant (IBM Mainframe)
    Location:
    Copenhagen, Denmark
    Since sep. 12 I have been waiting for my withdrawal from XXL.
    Sep. 15 I get a auto-mail that it has been processed to my neteller account, but no money shows up.
    Sep. 20 I get a mail from support saying they are having "technical issues in releasing winnings" to their players.
    I am in contact with the casino contact Frank, but he is at least one week between his answers, and his answers are just stalling replies to my query. No progress has been made as to when I will se my money, and I am rather tired of it.

    Are others experiencing this kind of severe delay / non-payment from XXL?
     
  2. Oct 22, 2007
  3. shaunm

    shaunm Dormant account

    Occupation:
    Advertising Executive
    Location:
    Wigan
  4. Oct 22, 2007
  5. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
  6. Oct 22, 2007
  7. shaunm

    shaunm Dormant account

    Occupation:
    Advertising Executive
    Location:
    Wigan
    d'oh! :oops:
     
  8. Oct 22, 2007
  9. sweiger

    sweiger Experienced Member

    Occupation:
    IT consultant (IBM Mainframe)
    Location:
    Copenhagen, Denmark
    Right, but it doesn't seem to help.
    Maybe you could push him a bit to get things going?
     
  10. Oct 23, 2007
  11. cyprean

    cyprean Banned User PABnononaccred

    Occupation:
    Freelancer
    Location:
    Sun/Moon
    Their payment processor 800pay having problems?

    Or is XXL Club Casino facing financial difficulties and/or poor management?
     
  12. Oct 23, 2007
  13. uungy

    uungy Dormant account PABnononaccred PABnoaccred PABaccred

    Havent recieved any of their promotional mail for about a month

    Frank has been online since this query has opened, and not responded!
     
  14. Oct 23, 2007
  15. Nifty29

    Nifty29 Dormant account

    Occupation:
    PAID CASINO SHILL
    Location:
    Turn right, then right. then right again
    Uh oh......
     
  16. Oct 23, 2007
  17. uungy

    uungy Dormant account PABnononaccred PABnoaccred PABaccred

    Strangely enough, in pops an offer from XXL today. I think they are reading the forum
     
  18. Oct 23, 2007
  19. chuchu59

    chuchu59 gambling addict CAG PABnonaccred

    Occupation:
    EXECUTIVE
    Location:
    SOMEWHERE IN ASIA
    The lack of response from Frank is worrying as he seemed to be quite forthcoming when posting in the forum a couple of months ago. There are likely to be even more casinos who face financial difficulties as they struggle to make ends meet with a dwindling customer base. I do hope that some of the lesser casinos, be they RTG, Playtech or MG actually wind up in the next year or so and leave only a handful behind so that there is no oversupply of casinos for the gambler's buck. This way they can continue to survive and better customer services will then ensue.
     
    1 person likes this.
  20. Oct 29, 2007
  21. XXLClubCasino

    XXLClubCasino Dormant account

    Occupation:
    Casino Manager
    Location:
    Curacao
    Hi Sweiger

    I just get noticed of this thread today thanks to chuchu59. Like I previously stated in a PM message I've send the neteller screenshot to 800Pay, they confirmed me the transfer was made to neteller. Until now we didn't receive a confirmation from neteller.

    They also would not disclose with us any transaction related to your account.

    Anyway I'll look again into it and hope to get some new information for you.
     
  22. Oct 30, 2007
  23. BBKPoker

    BBKPoker halfway to busto PABrogue3

    Occupation:
    None
    Location:
    Edinburgh, Seattle, Vancouver BC, Auckland
    Are you having other problems with accepting neteller deposits and processing cashouts? I've heard that several Playtech sites including yours are auto-declining any Neteller transaction, and I know that Kiwi has removed it as a deposit option altogether a couple of weeks ago.
     
  24. Oct 30, 2007
  25. XXLClubCasino

    XXLClubCasino Dormant account

    Occupation:
    Casino Manager
    Location:
    Curacao
    The strange thing lately is that we (our Payment processor in our name) have processed payouts to players neteller accounts and for unknown reason at least to me the players never got their account credited. This is getting investigated.
     
  26. Oct 30, 2007
  27. sweiger

    sweiger Experienced Member

    Occupation:
    IT consultant (IBM Mainframe)
    Location:
    Copenhagen, Denmark
    Ok, but it's very frustrating when nothing happens. And you haven't answered me about my other withdrawal still waiting while this one is being investigated: Why don't you just send me a bank check for that?

    for the record: I have 2 withdrawals, the one originally mentioned, and another being held hostage while the first withdrawal hopefully is being sorted out.
     
  28. Oct 31, 2007
  29. BBKPoker

    BBKPoker halfway to busto PABrogue3

    Occupation:
    None
    Location:
    Edinburgh, Seattle, Vancouver BC, Auckland
    Is it just cashouts, or is your processor declining deposits as well?
     
  30. Oct 31, 2007
  31. XXLClubCasino

    XXLClubCasino Dormant account

    Occupation:
    Casino Manager
    Location:
    Curacao
    @ schweiger

    I can understand your frustration but I hope you can understand that we can't send 2 time the same payment before resolving this issue with neteller. But I'm sure it will be sorted out for you. All your previous cashouts were handled just fine and in a timely manner. I also absolutely believe you that you didn't get your cashout credited to your account. By some other players with no history in our casino it looks a little more suspicious.

    @ BBKPoker

    No, deposits using neteller work just fine, not sure if from every countries so but Germany,UK,France,Russia,Spain,Italia etc. are working just fine as of yesterday at least.
     
  32. Oct 31, 2007
  33. chuchu59

    chuchu59 gambling addict CAG PABnonaccred

    Occupation:
    EXECUTIVE
    Location:
    SOMEWHERE IN ASIA
    While I believe that Schweiger should be patient with his first withdrawal, the 2nd one should be released to him using another payment method as quickly as possible.
     
    1 person likes this.
  34. Oct 31, 2007
  35. BBKPoker

    BBKPoker halfway to busto PABrogue3

    Occupation:
    None
    Location:
    Edinburgh, Seattle, Vancouver BC, Auckland
    Probably just the playtech bonus ban thing then for some of the people I've heard it from.

    Thank you very much for your direct answer, much appreciated to have such a responsive representative.
     
  36. Nov 1, 2007
  37. XXLClubCasino

    XXLClubCasino Dormant account

    Occupation:
    Casino Manager
    Location:
    Curacao
    the main problem here is that when an account get investigated we first need to resolve the first issue or things could get messed up even more. Schweiger being a long time loyal player in our casino I'll see what else could be done in the mean time.
     
  38. Nov 1, 2007
  39. LOOKAWAY

    LOOKAWAY Senior Wember PABnonaccred

    Location:
    England
    xxl club at last frickin hate coming.

    Well isnt it nice finaly to meet a rep from xxl club well can i just say i do not beleive a word that you type. I made a withdrawl and it was approved on 1st off september 2007 by moneybookers not neteller and you have still not paid me.

    And the worst thing is you do not reply to my emails other than some kind off bull s##t auto bot mailing thing you suck and you lie.

    dam to you not have anykind off honour with such dribble as you post at casinomeister off all places. LOL i will pm you offcourse because you will pay me thats for sure.

    And it was not a big withdrawl but im allmost down to my lasts after a shity 2 months here is the line you hit me with in my email from yur club lol.

    We understand where you are coming from. However,
    due to inevitable circumstances that has arise, matters on processing your
    cash out has been affected by technical difficulties.

    How can a casino have technical difficulties for two months lol and still take others money.

    PS. this was my 1st post did not make it as far as the introductions forum.

    And all abusive language was soily directed at xxl club casino.
     

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