Withdrawal at Rizk - problems

[samdog21]

So as there is no rep here for risk casino , I withdrew 200$ on December 1st, approved same day, they use world pay as payment provider for canadians, never a problem 24hrs in my bank account, now 9days later no money, a bunch of *snip* idiot's at support, no live chat, no call back, *snip* scammers, what are casinos becoming, no *snip* answers, where would someone go from here, as I have no idea, *snip* *snip*.

See Related Threads:

• Rizk - Comically Awful Customer Support
• Rizk - Loss Limit Complaint
• Rizk Casino Bonuses and Promotions
• What Happened to Rizk?

 

[L&L-Jan]

Ah yes Samdog, that casino I dont represent as said in my PM.

 

[maxd]

So as there is no rep here for risk casino , I withdrew 200$ on December 1st, approved same day, they use world pay as payment provider for canadians, never a problem 24hrs in my bank account, now 9days later no money, a bunch of fucking idiot's at support, no live chat, no call back, fucking scammers, what are casinos becoming, no fucking answers, where would someone go from here, as I have no idea, fucking assholes.

Dude, language! You know damn well that isn't cool.

 

[L&L-Jan]

So as there is no rep here for risk casino , I withdrew 200$ on December 1st, approved same day, they use world pay as payment provider for canadians, never a problem 24hrs in my bank account, now 9days later no money, a bunch of *snip* idiot's at support, no live chat, no call back, *snip* scammers, what are casinos becoming, no *snip* answers, where would someone go from here, as I have no idea, *snip* *snip*.

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They have support by chat and a call back functionality?

 

[colinsunderland]

there is a rep here for rizk, not very active, I tagged @LadyJelena last week about it maybe she can give him another nudge
@rizkaffiliatemanager

 

[samdog21]

Not active try everything reason I post, thanks

 

[samdog21]

Dude, language! You know damn well that isn't cool.

Iam sorry so frustrating no live chat, nothing, your right

 

[samdog21]

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They have support by chat and a call back functionality?

 

[maxd]

Iam sorry so frustrating no live chat, nothing, your right

Cool, I knew you'd understand. Just keep it in mind, yes?

 

[helenakp]

Rizk are going downhill no live chat and dont bother to answer via email

 

[Casinomeister]

Ladyjelena is on winter break. I will see what is up.

@samdog21 - what the hell, dude? Chill out with the potty mouth. OK? Thank you.

 

[Casinomeister]

By the way - Rizk was sold to Betsson recently - so updating that and contacting that rep.

 

[Casinomeister]

I stand corrected, we have a rep right here:
rizkaffiliatemanager

I've PMd this person.

 

[CasinoNinja]

Never had any problem with them.

The customer support has sadly suffered after bettson bought them however, they don't seem to have much knowledge compared to the previous guys.

 

[samdog21]

Thanks everyone for your help

 

[LadyJelena]

Hey @samdog21 - all good with this issue?

 

[o0d122y]

I had a withdraw approved, then a week later for no reason reversed back into my rizk account... another thing worth noting, is if you make a withdrawal via bank transfer they now take a % for whatever reason

 

[bga]

So as there is no rep here for risk casino , I withdrew 200$ on December 1st, approved same day, they use world pay as payment provider for canadians, never a problem 24hrs in my bank account, now 9days later no money, a bunch of *snip* idiot's at support, no live chat, no call back, *snip* scammers, what are casinos becoming, no *snip* answers, where would someone go from here, as I have no idea, *snip* *snip*.

Good Morning,
Can you kindly confirm to which support email you have reached out to us please?
We actually do offer Skype chat from Monday to Friday between 9-5pm CET.
If you have any questions, feel free to reach out to us on [email protected] or Skype: live:.cid.5eab8b1c0dcb30e2.
Best Regards,
Betsson Group Affiliates Support Team

 

[bga]

Never had any problem with them.

The customer support has sadly suffered after bettson bought them however, they don't seem to have much knowledge compared to the previous guys.

Good Morning,
Can you kindly confirm to which support email you have reached out to us please?
If you have any questions, feel free to reach out to us on [email protected] or Skype: live:.cid.5eab8b1c0dcb30e2.
Best Regards,
Betsson Group Affiliates Support Team

 

[bga]

Hey @samdog21 - all good with this issue?

Good Morning,
If you have any questions, feel free to reach out to us on [email protected] or Skype: live:.cid.5eab8b1c0dcb30e2.
Best Regards,
Betsson Group Affiliates Support Team

 

[The Viking]

Well well this sounds like an autoreply from the rep so if a member here has any questions
he has to send a mail ? if he cant ask any questions in here or send you and PM whats the point having a rep with all do respect

 

[colinsunderland]

Well well this sounds like an autoreply from the rep so if a member here has any questions
he has to send a mail ? if he cant ask any questions in here or send you and PM whats the point having a rep with all do respect

To be fair to the Betsson rep, they are one of the few affiliate managers I deal with who respond quickly to emails. Some don't bother responding at all, let alone same day like these do.

 

[bga]

Well well this sounds like an autoreply from the rep so if a member here has any questions
he has to send a mail ? if he cant ask any questions in here or send you and PM whats the point having a rep with all do respect

Good Morning,
We are indeed the Betsson Group Affiliates Support Unit.
Every case is different so we dont wish to chat via the forum, especially when it comes to data.
As said, should you wish, you can drop us a line to [email protected] as we will surely get back to you.
We are also on Skype everyday so your query can be easily resolved.
Thank you,
BGA

 

[bga]

To be fair to the Betsson rep, they are one of the few affiliate managers I deal with who respond quickly to emails. Some don't bother responding at all, let alone same day like these do.

Thank you for your comment, we try to do our best at all times.
Should your account manager not revert back, do contact us so we look into it right away.
thank you, good day.
BGA

 

[o0d122y]

To be fair to the Betsson rep, they are one of the few affiliate managers I deal with who respond quickly to emails. Some don't bother responding at all, let alone same day like these do.

I'd rather a slower reply where I get either answers or an actual result than the robotic, copy/paste-like e mails that usually just confirm what you already know and that they will do nothing about it.. but if they do, or you have problems someone will contact you In an email or email someone us later so we can email you.. to let u know we got ur email

You n ur boys need to step your game up bga

Heres a snippet from my last email from them

. I would like to advise you that your recent withdrawal has been returned by the payment provider due to an issue with the transfer

^ LMAO OBVIOUSLY

And what's even worse is, the money showed up back into my rizk account a day before I got the email and I honestly believe the crooked bastards only reversed it back to my rizk account was because I hadn't made any deposits with them for a few days when they're used 2 me making multiple deposits a day to them,

It took 8 days 2 get reversed back into my account - nothing has ever been changed - I made the same amount withdraw a few days earlier, and everything went thru as expected [it took 4 days thou!] And I often reverse withdraws that aren't locked

Betsson suck