Resolved what a friday, SOW at Kwiff during withdrawal

[maxd]

Hey @nfehily

That is correct, and we do not want to accuse anybody of providing false information but quoting our T&Cs, UKGC guidelines and throwing numbers around, we need some context here and believe the provided information is generic enough not to disclose personal information or transaction details.

FTR disclosing anything that tells the public at large about an individual player's betting levels, financial info, address, workplace, gender, or anything else that could identify them or be used against them should be considered verbotten. Disclosing this players deposits would definitely fall into that "don't do" category. When in doubt feel free to ask us about such things.

- Max

 

[TheAddict]

what do you mean???

Sorry, i forgot to quote. Something about the rep asking ceartin people to do the casino a favour, by staying away.

 

[satchnz]

Sorry, i forgot to quote. Something about the rep asking ceartin people to do the casino a favour, by staying away.

I wonder who?

 

[mcgameboy]

And now we go to the Shadaloo News Network for an update on how Kwiff's BBF is going so far....

 

[maxd]

FTR: PAB received and in progress. All Player Arbitration Policies and Procedures apply from this point forward.

- Max

 

[steveyboy]

now been paid thanks to max, and will not be opening or playing there again

 

[jasonuk]

I'm glad you got it sorted. Certainly a surreal experience and I suspect the plethora of unanswered questions:

• why an "affordability check" blocks withdrawals
• when actually the paperwork request was flagged - given the rep and player had very different versions of events
• why a rep is exposing personal information in public venues (I appreciate Max called it out in post 51, it similarly happens on their review portals with some regularity)
• why the accusations of dishonesty aimed at multiple long-standing CM members
• why threatening players with CDD legislation over an "affordability check"
• why the pivot to focus on attacking my "false information" contributions while stonewalling the OP

... may remain unanswered at this point. It will be interesting to see what else happens with the BBF, but personally I would be incredibly wary of recommending any operator that behaves in such a manner - accredited sites should hold themselves to a considerably higher standard.

 

[hubbadubbadingdong]

Sorry, i forgot to quote. Something about the rep asking ceartin people to do the casino a favour, by staying away.

That’s the only thing in this thread where I can agree with the Rep !!

(Weird side note and gut feelings, I saw the first post re Trial by fire etc etc - first thing i thought of was the Casino that called themselves “Rigged Casino” and what happened to them - Spoiler ; they went out of business , no surprise.

Maybe just the Gyppo in me I got a bad vibes first 5 seconds from this Kwim outfit

 

[deletedaccount20240124]

I read this thread again. Unbelievable!

I am shocked at the behaviour of the rep. I must say that I am seriously considering reporting Kwiff for GDPR violation. Also picked up on a couple of other issues.

So unbecoming!

 

[deletedaccount20240124]

If this operator can so easily give out information about one player, what's to stop them from, say, sharing my details with the world? As they have done here!

 

[marcusdolbs3]

I deposited 60 with kwiff and won I took 60 back out then withdrawal another 860 and the first 60 went straight in my bank but the 860 just says pending but now I need to send my I'd. I send the I'd they approved the back of my driving licence but not the front I've sent multiple pictures of the front of the card and they still reject it even too it's crystal clear and the live agent chat even said it will be fine there is nothing wrong with the pictures but then get rejected again . This is a horrible betting site . So I take it from these comments I won't be getting my money .

 

[yankity]

Kwiff are crooks, they are holding my withdrawals until I supply documents. They wont accept my YoungScot card and it's the only form of ID I have, I don't see the issue because its government accepted ID with the PASS logo... ive got birth certificate and bank statements too but they are refusing to give me my money. Horrible company. It's strange because they will accept a bank statement for proof of address even though you can just phone up your bank and say you live in Narnia and they will update it. Yet they wont accept youngscot card.

 

[steveyboy]

I deposited 60 with kwiff and won I took 60 back out then withdrawal another 860 and the first 60 went straight in my bank but the 860 just says pending but now I need to send my I'd. I send the I'd they approved the back of my driving licence but not the front I've sent multiple pictures of the front of the card and they still reject it even too it's crystal clear and the live agent chat even said it will be fine there is nothing wrong with the pictures but then get rejected again . This is a horrible betting site . So I take it from these comments I won't be getting my money .

do a PAB

 

[steveyboy]

Kwiff are crooks, they are holding my withdrawals until I supply documents. They wont accept my YoungScot card and it's the only form of ID I have, I don't see the issue because its government accepted ID with the PASS logo... ive got birth certificate and bank statements too but they are refusing to give me my money. Horrible company. It's strange because they will accept a bank statement for proof of address even though you can just phone up your bank and say you live in Narnia and they will update it. Yet they wont accept youngscot card.

do a PAB

 

[lasevenz69]

Put me off a bit. First signed up won 1k. Lost it again at a later date. Recently tried 1k no joy. I'm scared to deposit incase I can't withdraw after reading this