Yes this level of incompetence both frustrates and annoys me... That was my first interaction with the security department, and they've already made a mistake, yes "security" department Probably just the support staff.
Yes they did tell him that Make me wonder whether this is really just plain incompetence or blatant dishonesty.
My apologies Bryan... I've been responding and then noticing further posts and responding to those as well, I'll wait a little while before responding
I suspect that they will stay quiet, but not pay, and THEN tell you that although your documents are fine, you didn't make WR. It would be an idea to check your playlogs to see whether or not you did, or whether you received a confirmation from CS that you had met WR and were free to withdraw.
Premiergaming was not really cutting a deal, it was Winner telling him an alternate reason for not paying than the one they gave to you. Being relatively new, Winner probably know that they stand a better chance of getting him to believe any BS they give him, whereas Max would want evidence during a PAB. If you KNOW you didn't meet the WR, don't waste your "one shot" PAB on this, but make your issue one of dishonesty, where the casino wouldn't tell you that you needed to make further WR, but strung you along in order to get the verification deposit out of you when all along they were not going to pay up. Had they told you that you had not met WR, you would not have made that deposit, but would have played some more until you had made WR, at which point the deposit may not even have been necessary.