Resolved Winner casino not paying

vinylweatherman

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Oct 14, 2004
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Yes this level of incompetence both frustrates and annoys me... That was my first interaction with the security department, and they've already made a mistake, yes "security" department :rolleyes: Probably just the support staff.

Yes they did tell him that :eek2: Make me wonder whether this is really just plain incompetence or blatant dishonesty.

My apologies Bryan... I've been responding and then noticing further posts and responding to those as well, I'll wait a little while before responding :)

I suspect that they will stay quiet, but not pay, and THEN tell you that although your documents are fine, you didn't make WR. It would be an idea to check your playlogs to see whether or not you did, or whether you received a confirmation from CS that you had met WR and were free to withdraw.

Premiergaming was not really cutting a deal, it was Winner telling him an alternate reason for not paying than the one they gave to you. Being relatively new, Winner probably know that they stand a better chance of getting him to believe any BS they give him, whereas Max would want evidence during a PAB. If you KNOW you didn't meet the WR, don't waste your "one shot" PAB on this, but make your issue one of dishonesty, where the casino wouldn't tell you that you needed to make further WR, but strung you along in order to get the verification deposit out of you when all along they were not going to pay up. Had they told you that you had not met WR, you would not have made that deposit, but would have played some more until you had made WR, at which point the deposit may not even have been necessary.
 

KasinoKing

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I suspect that they will stay quiet, but not pay, and THEN tell you that although your documents are fine, you didn't make WR. It would be an idea to check your playlogs to see whether or not you did, or whether you received a confirmation from CS that you had met WR and were free to withdraw.

Premiergaming was not really cutting a deal, it was Winner telling him an alternate reason for not paying than the one they gave to you. Being relatively new, Winner probably know that they stand a better chance of getting him to believe any BS they give him, whereas Max would want evidence during a PAB. If you KNOW you didn't meet the WR, don't waste your "one shot" PAB on this, but make your issue one of dishonesty, where the casino wouldn't tell you that you needed to make further WR, but strung you along in order to get the verification deposit out of you when all along they were not going to pay up. Had they told you that you had not met WR, you would not have made that deposit, but would have played some more until you had made WR, at which point the deposit may not even have been necessary.
Here's a New Year's Resolution for you: Less speculating! :p

Not just you though, this (and many other threads) are just full of a load of waffle and nonsense, when following CM's procedures and being a little bit PATIENT would go an awful long way...
(Especially over any holiday periods - remember, casino staff are humans too, with families and friends they want to spend time with at special times of the year).

KK
 

mrmark21

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I patiently waited.. and finally got paid! ;)

What annoys me is that according to Premiergaming they were claiming I hadn't met the wagering requirements, when I actually had! They appeared to be telling untruths which Premiergaming brought to my attention, his an affiliate and was talking to someone at the casino, Premiergaming stated very clearly "He hasn't Wagered 50 x his bonus". I'm not to happy about that but on the upside they still paid :)
 

Tirilej

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I patiently waited.. and finally got paid! ;)

What annoys me is that according to Premiergaming they were claiming I hadn't met the wagering requirements, when I actually had! They appeared to be telling untruths which Premiergaming brought to my attention, his an affiliate and was talking to someone at the casino, Premiergaming stated very clearly "He hasn't Wagered 50 x his bonus". I'm not to happy about that but on the upside they still paid :)

Oops..your text suddenly changed again:D

Congratulations to your payout:thumbsup:
See this as an experience for next time, be patient, keep yourself informed about the casino before you play and it will probably work out okey:)
 

mrmark21

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Oops..your text suddenly changed again:D

Congratulations to your payout:thumbsup:
See this as an experience for next time, be patient, keep yourself informed about the casino before you play and it will probably work out okey:)

Yes it did ;) I have a habit of doing that :)

Lesson learnt :thumbsup:
 

vinylweatherman

You type well loads
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I patiently waited.. and finally got paid! ;)

What annoys me is that according to Premiergaming they were claiming I hadn't met the wagering requirements, when I actually had! They appeared to be telling untruths which Premiergaming brought to my attention, his an affiliate and was talking to someone at the casino, Premiergaming stated very clearly "He hasn't Wagered 50 x his bonus". I'm not to happy about that but on the upside they still paid :)

...or did they....


Seems rather odd. Maybe the contact would not discuss the case, so Premiergaming looked at the terms to see where things might have gone wrong.

Even so, this is such a murky affair that this casino is best avoided like the plague. There is no way they would pay you if you were so short on meeting the WR as suggested by Premiergaming. They would most likely have placed the money back in your account and told you that more wagering was needed as a compromise rather than just voiding the whole amount.
 

Tirilej

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...or did they....


Seems rather odd. Maybe the contact would not discuss the case, so Premiergaming looked at the terms to see where things might have gone wrong.

Even so, this is such a murky affair that this casino is best avoided like the plague. There is no way they would pay you if you were so short on meeting the WR as suggested by Premiergaming. They would most likely have placed the money back in your account and told you that more wagering was needed as a compromise rather than just voiding the whole amount.

I must assume you know a lot about this casino, or are you just speculating?
As have been mentioned by others in this thread they have seemed to be okey so far.

I think it's wrong to get people an idea that a casino is a scumplace if it's not based on at least some facts.
 

vinylweatherman

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I must assume you know a lot about this casino, or are you just speculating?
As have been mentioned by others in this thread they have seemed to be okey so far.

I think it's wrong to get people an idea that a casino is a scumplace if it's not based on at least some facts.

The unclear licensing is a fact. The website carries the Kahnawake logo, yet they are saying they are licensed in Antigua in the terms.

This case provides other clues. The OP is told they have sent in a bill with no address, yet this turns out to be BS. It is a poor reflection on the quality of staff who review the documents if they can make such an obvious blunder. What if they mess up with another player, misidentifying a genuine document as a fraud attempt, leaving the player branded guilty with any pleas of innocence being ignored.

Lastly, we have CS telling the OP the WR has been completed, and the problem is documents, yet when Premiergaming tries to help, a different story comes out, which quickly proves to be false.

Even if the terms aren't rogue, the sheer levels of repeated incompetence shown by casino staff in this case should be enough to warn players to stay away. If it is not incompetence, it is even worse, as it looks like a case of deciding not to pay, and then trying to fish for a reason to back it up, something you often get with rogue casinos.
 

Tirilej

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The unclear licensing is a fact. The website carries the Kahnawake logo, yet they are saying they are licensed in Antigua in the terms.

This case provides other clues. The OP is told they have sent in a bill with no address, yet this turns out to be BS. It is a poor reflection on the quality of staff who review the documents if they can make such an obvious blunder. What if they mess up with another player, misidentifying a genuine document as a fraud attempt, leaving the player branded guilty with any pleas of innocence being ignored.

Lastly, we have CS telling the OP the WR has been completed, and the problem is documents, yet when Premiergaming tries to help, a different story comes out, which quickly proves to be false.

Even if the terms aren't rogue, the sheer levels of repeated incompetence shown by casino staff in this case should be enough to warn players to stay away. If it is not incompetence, it is even worse, as it looks like a case of deciding not to pay, and then trying to fish for a reason to back it up, something you often get with rogue casinos.

I agree when it comes to the part of licensing, but nothing else. It has to be room for mistakes to be made when seing a document for the first time.
Whatever was said between premiergaming and his contact we don't know that as a fact either. I would say the opposite.

Why not leave something that is solved? He has been paid and we will never know the whole truth.

It's better to remember this thread when the next complaint arrives.
At least that's my opinion. Others maybe agree with you.
It's a long thread;)
 

mrmark21

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Why not leave something that is solved? He has been paid and we will never know the whole truth.

It's better to remember this thread when the next complaint arrives.
At least that's my opinion. Others maybe agree with you.
It's a long thread;)

Seems rather odd. Maybe the contact would not discuss the case, so Premiergaming looked at the terms to see where things might have gone wrong.

Even so, this is such a murky affair that this casino is best avoided like the plague. There is no way they would pay you if you were so short on meeting the WR as suggested by Premiergaming. They would most likely have placed the money back in your account and told you that more wagering was needed as a compromise rather than just voiding the whole amount.

I agree they've paid me so it's best to remember this thread when the next complaint arrives... Although after doing a quick search on Google apparently this isn't the first time there's been a complaint. Premiergaming is an affiliate, was talking to someone, and was very clear when he stated "He hasn't Wagered 50 x his bonus". I hope that he really was talking to "someone"... We will never know the whole truth. The representative could have at least PM'd me to apologize regarding this whole murky affair. However as mentioned above at least they paid me :)
 
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premiergaming

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I patiently waited.. and finally got paid! ;)

What annoys me is that according to Premiergaming they were claiming I hadn't met the wagering requirements, when I actually had! They appeared to be telling untruths which Premiergaming brought to my attention, his an affiliate and was talking to someone at the casino, Premiergaming stated very clearly "He hasn't Wagered 50 x his bonus". I'm not to happy about that but on the upside they still paid :)

I was telling you what i got told ,Thats why i appologised and stayed quet from now on.

Well anyway we were both wrong.

But i was wrong because i got told something from someone who works there.

You were wrong because you said you wouldnt get paid. You did.

So it really doesnt matter anymore.
 

premiergaming

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And yes i feel a bit of anasshole for saying that. But if someone who works there tels me that i assume thats how it is. Theres obviasly been a huge mess up with what they told the contact i know.

But ye im sorry , End of...
 

dunover

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Update:

Still waiting on a response from the Winner Casino representative.

Finally got a response from the Payments Department admitting they've seen the proof of address which was sent through to them four days ago...

"We would like to inform you that we have received your proof of address."

That's the exact same proof of address that had originally been sent to them. They had apparently missed my address even though that's clearly written at the top (just like with all bills) yeah missed :rolleyes: Gotta worry about the people they have working there.

Then...

"As soon as your withdrawal request has been reviewed, you will be informed by email."

What so now I'm supposed to wait ANOTHER four days? That's the time frame they advise for reviews. Then ANOTHER four days for processing? That comes to a total of nearly two week's wait on a small withdrawal of $170!! Hate to wonder how long they would take to process a $300 withdrawal, one month? How about a progressive? YIKES! :eek2: That's if I'm ever actually paid.

P.s. Sorry if i sound a little annoyed in this post, but that's because i actually am :)



Jeeze, that's even worse than my situation at VPL. But then again Playtech, unless run by a big Operation like Paddy Power/Boyle/betfred etc. are notorious slow payers with 96hrs.pending and have also been known to provide a platform to many scam operators/rogued casinos in the past. Learn to avoid Playtech UNLESS offered by a big-name in future.
 

mrmark21

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I was telling you what i got told ,Thats why i appologised and stayed quet from now on.

Well anyway we were both wrong.

But i was wrong because i got told something from someone who works there.

You were wrong because you said you wouldnt get paid. You did.

So it really doesnt matter anymore.

Yes I'll be the first to admit I was wrong regarding being paid (as seen in the above post). What you were told was wrong and seems to be the result of either dishonesty or incompetence. No word from the representative. I accept you're apology :)
 

mrmark21

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Jeeze, that's even worse than my situation at VPL. But then again Playtech, unless run by a big Operation like Paddy Power/Boyle/betfred etc. are notorious slow payers with 96hrs.pending and have also been known to provide a platform to many scam operators/rogued casinos in the past. Learn to avoid Playtech UNLESS offered by a big-name in future.

There are actually some accredited Playtech casinos. You just never know which casino is about to be accredited. Only just noticed a bunch more of casinos have also been accredited.

Lesson learnt from this whole incident though :)
 

dunover

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You got paid because you were on here. It was looking bad for them and without speculation it is clear that as VWM says there are irregularities on the site and licensing, plus the earhole doesn't know what the a$$hole is doing. The English is what I would expect on a fold-up instruction paper for a child's 50p LED flashing toy imported from China and sold on eBay. I would avoid the place.
 
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mrmark21

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You got paid because you were on here. It was looking bad for them and without speculation it is clear that as VWM says there are irregularities on the site and licensing, plus the earhole doesn't know what the a$$hole is doing. The English is what I would expect on a fold-up instruction paper for a child's 50p LED flashing toy imported from China and sold on eBay. I would avoid the place.

LOL!! that actually made me laugh because come to think of it that's entirely correct... and yes I'm sure this thread had something to do with being paid. I completely agree with VWM... Winner would have seen this thread, the fact that the representative still hasn't sent a response to my PM speaks volumes regarding the casino's level of customer service.

I'm just thankful for this forum :)
 

akrus88

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Winner is not rogue. My opinion.
To OP: as you said you are new to industry (as am I), but it is not good to jump to conclusions and badmouthing casino if you have one little problem.
I had kind of the same problem with 32red when I sent in my bank statement. They were not able to find my name and bank account number from the screenshot, so I underlined those with paint and sent it again. Everything allright

Allso what I could have done, is come here to announce how 32red is stealing money from me and stalling withdrawals and not to be trusted, pure rogue!!

That is not the way, allthough it is the anger talking because of having to face some unusual problems (caused by lazy eyed rep for example, not yourself). But it happens because (believe it or not) they are humans working in the casinos.
 

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