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Resolved Winner casino not paying

Discussion in 'Casino Complaints - Non-Bonus Issues' started by mrmark21, Dec 30, 2012.

    Dec 30, 2012
  1. mrmark21

    mrmark21 Meister Member

    Occupation:
    Telecommunications Consultant
    Location:
    australia
    I'm having issues with Winner Casino (owned by the same company as Casino Del Rio), won a small amount $170.00 on a non deposit bonus. This casino is now stalling my payment. I sent through my documentation including a utility bill to which the payments department responded "there is no proof of address" blatant lie... My address is stated right at the top!

    I also had to make a deposit of $50 to withdrawal my winnings. I was originally planning to keep playing but looks like a scam to keep my money. There must be something seriously wrong when they have issues paying such a small amount of $170.

    I'll be updating this thread as things progress but at the moment I'd strongly advise against playing at this casino.
     
    Last edited: Dec 30, 2012
  2. Dec 30, 2012
  3. premiergaming

    premiergaming Banned User - bogus PAB PABnoaccred

    Occupation:
    Website design
    Location:
    england
    I can assure you there is nothing wrong with this Casino.

    Is it the 30 No deposit bonus or the 50 No deposit Bonus you used?

    Also is your utility bill within the last 3 Monthsand was it scanned into your computer or was it a Email?
     
  4. Dec 30, 2012
  5. premiergaming

    premiergaming Banned User - bogus PAB PABnoaccred

    Occupation:
    Website design
    Location:
    england
    Do you mind to PM me your username , Im close to someone who could help you
     
  6. Dec 30, 2012
  7. mrmark21

    mrmark21 Meister Member

    Occupation:
    Telecommunications Consultant
    Location:
    australia
    Thanks for the input :)

    The $30 no deposit bonus. I've cleared the play through, made the withdrawal, and forwarded my documentation. The bill is recent, was scanned into my computer, and then sent via email.

    The email along with the proof of address have been sent to them. The payment department has seen the bill and are claiming there is no address on it when it's clearly written at the top.

    I'm really surprised with this incident as originally they seemed to be legitimate. They wanted me to make a withdrawal before the $200 max restriction was taken off my account. I probably would have played it all back eventually (being a slots player) but this has not been a very good first impression.


    P.s. You've exceeded you're stored private messages quota.
     
  8. Dec 30, 2012
  9. premiergaming

    premiergaming Banned User - bogus PAB PABnoaccred

    Occupation:
    Website design
    Location:
    england
    Ok sorry you should be able to PM me now.

    I will get a response for you within the hour after you have PM me
     
  10. Dec 30, 2012
  11. Tirilej

    Tirilej Still a Lady CAG

    Occupation:
    Breathing
    Location:
    Sweden
    @premiergaming
    The other day you asked about views of Winner Casino yourself.
    I thought you did that because you didn't know so much about them.

    http://www.casinomeister.com/forums/online-casinos/54309-winner-casino-question.html

    Now I understand it was the opposite since you in this very thread are saying that there's nothing wrong with them.
    Well, I'm listening to Bryan regarding this casino.

    I hope you will get paid Mark:)
     
  12. Dec 30, 2012
  13. premiergaming

    premiergaming Banned User - bogus PAB PABnoaccred

    Occupation:
    Website design
    Location:
    england
    Yes thats right i did.

    No i just wanted other peoples opinions before i went ahead with a certain thing, I havebeing speaking to a rep for quite a while from there and we get on so fingers crossed he will get this sorted ASAP so mrmark will get paid.

    As you know your self Affiliates have quite a good stronghold with a casino if something like this comes up so a word in the right ear might see the issue sorted.
     
  14. Dec 30, 2012
  15. Tirilej

    Tirilej Still a Lady CAG

    Occupation:
    Breathing
    Location:
    Sweden
    Maybe so, but I don't think it's okey that you stated that there's nothing wrong with them just because you have connections.
    That's not how a good affiliate are doing it. At least not here.
     
  16. Dec 30, 2012
  17. premiergaming

    premiergaming Banned User - bogus PAB PABnoaccred

    Occupation:
    Website design
    Location:
    england
    The reason i said that is because i have alot of players that play there and havent had a complaint once!

    I Also play at 7 regal one of there other groups and havent had a problem so if i feel there is nothing wrong i will say that.
    That is my opinion and i will be keeping to that

    Anyway back to Topic.

    I have had a Email back allready Mark! :) It is getting looked into right now
     
  18. Dec 30, 2012
  19. mrmark21

    mrmark21 Meister Member

    Occupation:
    Telecommunications Consultant
    Location:
    australia
    Thank you :thumbsup: I'd also advise others to be cautious, at least until this gets sorted out.

    Had a win at 32 Red yesterday, knowing you'll be paid is always a good thing :)
     
    1 person likes this.
  20. Dec 30, 2012
  21. mrmark21

    mrmark21 Meister Member

    Occupation:
    Telecommunications Consultant
    Location:
    australia
    I'm looking forward to hearing back from you :)
     
  22. Dec 30, 2012
  23. premiergaming

    premiergaming Banned User - bogus PAB PABnoaccred

    Occupation:
    Website design
    Location:
    england
    Hi Mark.

    What games did you play on.

    If it was slots did you play more than 50 Rounds (not including feature Spins.)?

    A first approved deposit of at least $/€/£/Fr.50 or R/kr.300 must be made, in order to be able to withdraw your winnings.

    The minimum wagering requirements for a sign-up bonus are 50 times the bonus amount, i.e. €10x50 = €500. This means that you will have to wager at least this amount in order to be eligible to withdraw any of your winnings.

    Because its the free sign up Bonus you would have to at least reach $1500 to bebale to withdraw.

    Its all there in the Terms and Conditions.

    Sadly you have $1330 still to Gain. :(
     
  24. Dec 30, 2012
  25. mrmark21

    mrmark21 Meister Member

    Occupation:
    Telecommunications Consultant
    Location:
    australia
    Yes, I've told you all of this was completed. I have a screen shot of the play through requirements page... The casino is simply not paying. Seems to me too be a scam to take the players money that they've deposited in order to get the withdrawal.

    I currently caution people against playing at this casino.
     
    Last edited: Dec 30, 2012
  26. Dec 30, 2012
  27. premiergaming

    premiergaming Banned User - bogus PAB PABnoaccred

    Occupation:
    Website design
    Location:
    england
    Please read the above posts i think you just missed them as you posted.

    Winner casino not paying: sdfghjkl.png,Dec 30, 2012
     
  28. Dec 30, 2012
  29. mrmark21

    mrmark21 Meister Member

    Occupation:
    Telecommunications Consultant
    Location:
    australia
    No I saw them.

    I'm surprised this casino isn't listed in the rogue section, given the fact I completed all the requirements.
     
  30. Dec 30, 2012
  31. premiergaming

    premiergaming Banned User - bogus PAB PABnoaccred

    Occupation:
    Website design
    Location:
    england
    Sorry mark i dont see how you can call this a scam asi cansee plain and simple in the Terms and Conditions. You are wrong on this occasion.

    I dont like the idea of the 50x but thats the way it is , They are not missleading you AT ALL , Its all there in black and white. You obviasly must have mist this bit

    But your blantantly wrong! I have posted the screen shot of the terms and conditions?
     
  32. Dec 30, 2012
  33. mrmark21

    mrmark21 Meister Member

    Occupation:
    Telecommunications Consultant
    Location:
    australia
    Seems obvious where you're agenda is, especially considering it wasnt long ago you were asking about what people thought of this casino... I have told you I completed the requirements. That's what seems to make this a scam, the fact they wont pay out even after I've completed the requirements, furthermore they were actually processing the withdrawal for me after the representative confirmed that I was able to make one.

    How am I wrong?

    I have the emails to prove this, I even have the email where they told me there was no address on the bill I sent.
     
    Last edited: Dec 30, 2012
  34. Dec 30, 2012
  35. premiergaming

    premiergaming Banned User - bogus PAB PABnoaccred

    Occupation:
    Website design
    Location:
    england
    Your right there i did ask regarding to this Casino for a complete different matter than what you are thinking of

    I know where my agenda is to. I offerd to help and got the reply you needed. Let us see your screen shot of this please.

    What do you mean ''how are you wrong'' I have posted a screenshot of the Ts & Csand your still saying you are right.

    Also you have gone back on your self there as you said they told you that you have to deposit 50 first before they can withdraw any moneys.
    (it sais that in the Terms) clearly i might add!

    So how were they allready processing.

    It might have said that on your Account Page but beleive me they werent processing your WDL
     
  36. Dec 30, 2012
  37. mrmark21

    mrmark21 Meister Member

    Occupation:
    Telecommunications Consultant
    Location:
    australia
    I did deposit $50...

    Just putting a few screen shots together, they will be up very very soon...
     
  38. Dec 30, 2012
  39. premiergaming

    premiergaming Banned User - bogus PAB PABnoaccred

    Occupation:
    Website design
    Location:
    england

    Ah you did deposit 50. So once your baace is 1550 you can withdraw.

    Also different games have different Reqs
     

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