Resolved Winner casino not paying

[dionysus]

This is not the first time your motives have been questioned at this forum.

Well, soliciting a member to pm and act on their behalf in a casino matter is pretty uncool IMO since CM offers that service.

 

[mrmark21]

Well, soliciting a member to pm and act on their behalf in a casino matter is pretty uncool IMO since CM offers that service.

I couldn't agree more, I had no idea he was affiliated with them after he was asking all those questions the other day... Come to think of it in his email he told me to stop posting comments on this thread.

 

[dionysus]

If (and I say 'if' here) any member were posting another member privately to solicit business contrary to CM services (commonly referred to as poaching) I would forward said emails to Bryan.

 

[mrmark21]

If (and I say 'if' here) any member were posting another member privately to solicit business contrary to CM services (commonly referred to as poaching) I would forward said emails to Bryan.

Thanks for that fantastic advice... I'll do that now How do I forward these to Bryan? I'm just such a newbie

 

[premiergaming]

I couldn't agree more, I had no idea he was affiliated with them after he was asking all those questions the other day... Come to think of it in his email he told me to stop posting comments on this thread.

The other day? I only spoke to you today? Ye i did say that , But infact i was doing that on your behalf so i hopefully could of sorted it nice and quick for you instead of you having to go down the long route.

 

[dionysus]

Thanks for that fantastic advice... I'll do that now How do I forward these to Bryan? I'm just such a newbie

in your inbox, below any messages you can find a forward button; were it to go to Bryan it would be forwarded to Casinomeister

this applies to spam, harassment etc

 

[mrmark21]

The other day? I only spoke to you today? Ye i did say that , But infact i was doing that on your behalf so i hopefully could of sorted it nice and quick for you instead of you having to go down the long route.

You said in one of the threads that you didn't promote the casino yet...

You could have fooled me.

I've forwarded the email

 

[premiergaming]

Ah okk...

 

[Tirilej]

Take it easy now Mark. It's not wrong to trying to help someone out if you have contacts. Everyone can't make a PAB as soon as they got problems.
I have even sent people to other forums if I thought they could be helped there, so no need to attack premiergaming about offering help here. You were not tagged to him anyway so he couldn't have earned anything.

 

[mrmark21]

Take it easy now Mark. It's not wrong to trying to help someone out if you have contacts. Everyone can't make a PAB as soon as they got problems.
I have even sent people to other forums if I thought they could be helped there, so no need to attack premiergaming about offering help here. You were not tagged to him anyway so he couldn't have earned anything.

I'm still a newbie, and still learning, but thanks for that Tirilej. I won't do that then, I'm confused and dont know what to do, so I'll do nothing

 

[dionysus]

FTR, I didn't say in this instance to forward, hence the disclaimer 'if'. I'm not privy to your email correspondence and it's contents nor do I want to be.

 

[vinylweatherman]

Yes and i used spellcheck.net. According to that there is no spelling mistakes VWM which are the mistakes that leap out of the pgae?

That one for a start.

There are many others on your site which are probably unchecked typos like the above. Unlike this forum however, your site is a front for your business, thus higher standards are expected.

The problem with spelling mistakes is that the reader will form an impression in their minds about the quality of the underlying business, and those that run it. In most cases, they are NOT going to tell you, they are going to form their impression and act on it.

There is also the matter of content quality. It seems that what there is is pretty basic, and experienced players are left with nothing worth discovering from your site. This would make them seek out a site with better content. It also depresses your rankings in search engines, so new UK players are less likely to see your site when making generic searches about online casinos.

I note that for Winner casino, you advertise the no deposit promotion, but it seems the site is basically just a "banner farm", with clicks going direct to the casino, and nothing in the way of being able to click through to a decent review of the casino being presented.

Rather than adding additional casinos, it might be better to construct a decent review on the ones you have so that players feel they have gotten to know the casino before leaving your site. This would encourage them to return the next time they are looking for a casino, as they would expect a similarly decent review to be available.

Before adding Winner, you should have checked over their site and noticed the ambiguity in their licensing, and sorted this out with your affiliate manager. You could then have explained this in your review, so that "your" players would have had a knowledge advantage over players going direct, in effect, you add value to their experience by them clicking through your banners, yet as far as the player is concerned, it is at no additional cost to them.

You may not necessarily know when players have problems, but you should be able to gain an impression through looking at your affiliate stats. If you see players join for just one or two sessions never to redeposit, it shows there could be a problem. You can compare stats like this between different casinos to see if it is specific casinos that are leading to this, or the type of players being driven to your site.

If you pull in too many "bonus hunters", the casinos will consider that you bring "bad traffic" to them. This might lead to your players being labelled as abusers right from the start, leading to them having negative experiences when clicking through your banners. It could even lead to the affiliate program taking action against you, something affiliates have experienced in the past with a number of programs.

 

[premiergaming]

That one for a start.

There are many others on your site which are probably unchecked typos like the above. Unlike this forum however, your site is a front for your business, thus higher standards are expected.

The problem with spelling mistakes is that the reader will form an impression in their minds about the quality of the underlying business, and those that run it. In most cases, they are NOT going to tell you, they are going to form their impression and act on it.

There is also the matter of content quality. It seems that what there is is pretty basic, and experienced players are left with nothing worth discovering from your site. This would make them seek out a site with better content. It also depresses your rankings in search engines, so new UK players are less likely to see your site when making generic searches about online casinos.

I note that for Winner casino, you advertise the no deposit promotion, but it seems the site is basically just a "banner farm", with clicks going direct to the casino, and nothing in the way of being able to click through to a decent review of the casino being presented.

Rather than adding additional casinos, it might be better to construct a decent review on the ones you have so that players feel they have gotten to know the casino before leaving your site. This would encourage them to return the next time they are looking for a casino, as they would expect a similarly decent review to be available.

Before adding Winner, you should have checked over their site and noticed the ambiguity in their licensing, and sorted this out with your affiliate manager. You could then have explained this in your review, so that "your" players would have had a knowledge advantage over players going direct, in effect, you add value to their experience by them clicking through your banners, yet as far as the player is concerned, it is at no additional cost to them.

You may not necessarily know when players have problems, but you should be able to gain an impression through looking at your affiliate stats. If you see players join for just one or two sessions never to redeposit, it shows there could be a problem. You can compare stats like this between different casinos to see if it is specific casinos that are leading to this, or the type of players being driven to your site.

If you pull in too many "bonus hunters", the casinos will consider that you bring "bad traffic" to them. This might lead to your players being labelled as abusers right from the start, leading to them having negative experiences when clicking through your banners. It could even lead to the affiliate program taking action against you, something affiliates have experienced in the past with a number of programs.

I Agree with alot of what you said there but..

My site is not abanner farm what so ever.

The site is new to be honest its not being on the net long. The content on the site at the minute is to get the site on the net and there is a hell of alot more to come.

there is the review pages on there (not alot to offer at the moment) but they are being done.

Lastly , I do know how it works just because of this thread it does not mean i dont know my business. Im not having problems with traffic or customers. The site is having new stuff on everyday. I dont need to be told how to run my site.

The only thing i agree with you completely on is the spelling and the content. But thats standard stuff to get the site on the net to get the ball rolling. But once again my site is not a banner farm and nothing like it.

 

[dionysus]

I Agree with alot of what you said there but..

My site is not abanner farm what so ever.

The site is new to be honest its not being on the net long. The content on the site at the minute is to get the site on the net and there is a hell of alot more to come.

there is the review pages on there (not alot to offer at the moment) but they are being done.

Lastly , I do know how it works just because of this thread it does not mean i dont know my business. Im not having problems with traffic or customers. The site is having new stuff on everyday. I dont need to be told how to run my site.

The only thing i agree with you completely on is the spelling and the content. But thats standard stuff to get the site on the net to get the ball rolling. But once again my site is not a banner farm and nothing like it.

You're right. It's your site to run as you see fit. However, you opened the door to scrutiny when you sold yourself as an affiliate to another member in the forum in order to help him with his problems.

 

[premiergaming]

You're right. It's your site to run as you see fit. However, you opened the door to scrutiny when you sold yourself as an affiliate to another member in the forum in order to help him with his problems.

Ye thats right. I dont mind people with bad comments about my site. Bad comments is what made me succesful. The only thing that pulls a nerve is someone saying its a banner farm when its certainly not.

 

[vinylweatherman]

I Agree with alot of what you said there but..

My site is not abanner farm what so ever.

The site is new to be honest its not being on the net long. The content on the site at the minute is to get the site on the net and there is a hell of alot more to come.

there is the review pages on there (not alot to offer at the moment) but they are being done.

Lastly , I do know how it works just because of this thread it does not mean i dont know my business. Im not having problems with traffic our customers. The site is having new stuff on everyday. I dont need to be told how to run my site.

The only thing i agree with you completely on is the spelling and the. But thats standard stuff to get the site on the net to get the ball rolling. But once again my site is not a banner farm and nothing like it.

It seems to depend on how the user navigates.#


If I click "no deposit casinos", it brings up what is effectively a "banner farm" list with banners, no reviews, and no means to click through to a review. The ONLY clickable thing is the "play now", and this bypasses all the content on your site and goes straight to the casino.

However, selecting a different category such as "top rated", and your reviews become visible, and can be read before clicking through to play.

The majority concentration of mistakes is on the "how to start your own casino" article.

As a new site, there seems to be plenty of "placeholders" ready to accept additional content, even though what is there now is limited. The forum is young, only 14 users. This is far too small a level of participation to use it as a means to determine whether or not a casino is giving players problems.

On this forum, the main problem seems to be that you are being evasive and deceptive. You ask a question pretending you know very little about a casino, and then reveal (or it is revealed) that you are already promoting them on your site. It gives the impression that you promote a casino first, and THEN do your research on it. This can lead to players getting screwed over if a rogue slips on to your site before you have done the research necessary to "bust" them.

As well as promoting the questionable Winner casino group, you also promote Betfair, even though they have just recently tried to manipulate their way out of Bryan's rogue pit without having to put right what got them there in the first place. This shows that the original attitude among management has not changed since the happy hour fiasco, and further complaints about dodgy practices continue to show a bad faith attitude among managers who treat players as the enemy, not valued customers.

Affiliates are always going to have their sites discussed here, and not all of the comment will be flattering. It is also fair, as the long standing Kasino King has been the subject of negative comment about who he promotes, in particular his loyalty to the Rival software stable despite Bryan having become exasperated at their repeated poor behaviours and chucked the lot in the "not recommended" list.

You do at least have the most notorious casinos such as Virtual group listed where they belong, in your rogue pit. You should add Cirrus UK to this list, as it is an arm of the Virtual group set up specifically to target UK players, your own target market.

 

[dionysus]

Just to add a couple glaring suggestions (take em or leave em):

I'd add clickable links to the banners
Have links open a new window rather than just redirecting; you don't want members leaving your site
And it's oddly contradictory that you promote one casino as your leading casino and the world's BEST online casino, when you immediately label the following casino as second to none

 

[dionysus]

And my apologies to mmark for this HUGE derailing, though I'm pretty sure he's by his own admission, done with this thread

 

[premiergaming]

It seems to depend on how the user navigates.#


If I click "no deposit casinos", it brings up what is effectively a "banner farm" list with banners, no reviews, and no means to click through to a review. The ONLY clickable thing is the "play now", and this bypasses all the content on your site and goes straight to the casino.

However, selecting a different category such as "top rated", and your reviews become visible, and can be read before clicking through to play.

The majority concentration of mistakes is on the "how to start your own casino" article.

As a new site, there seems to be plenty of "placeholders" ready to accept additional content, even though what is there now is limited. The forum is young, only 14 users. This is far too small a level of participation to use it as a means to determine whether or not a casino is giving players problems.

On this forum, the main problem seems to be that you are being evasive and deceptive. You ask a question pretending you know very little about a casino, and then reveal (or it is revealed) that you are already promoting them on your site. It gives the impression that you promote a casino first, and THEN do your research on it. This can lead to players getting screwed over if a rogue slips on to your site before you have done the research necessary to "bust" them.

As well as promoting the questionable Winner casino group, you also promote Betfair, even though they have just recently tried to manipulate their way out of Bryan's rogue pit without having to put right what got them there in the first place. This shows that the original attitude among management has not changed since the happy hour fiasco, and further complaints about dodgy practices continue to show a bad faith attitude among managers who treat players as the enemy, not valued customers.

Affiliates are always going to have their sites discussed here, and not all of the comment will be flattering. It is also fair, as the long standing Kasino King has been the subject of negative comment about who he promotes, in particular his loyalty to the Rival software stable despite Bryan having become exasperated at their repeated poor behaviours and chucked the lot in the "not recommended" list.

You do at least have the most notorious casinos such as Virtual group listed where they belong, in your rogue pit. You should add Cirrus UK to this list, as it is an arm of the Virtual group set up specifically to target UK players, your own target market.

Now you see i agree with everyword you have said there.

I am familiar with the Betfair issue aswell and we are on that at the moment even though i stuck up for them a while back. (we also asked them about this and are waiting of an email back , if not they will be removed.

The no deposit Bonus page is like that for a reason. There will be the ''Review'' Link there soon.

The Forum is brand new (not being going longer than 3 months)

Also i am not evading or being deceptive. I know what you mean but im not. We have done our reasearch on winner and it stands good grounds.
(but i must admit il be looking into to the licensing)

 

[mrmark21]

And my apologies to mmark for this HUGE derailing, though I'm pretty sure he's by his own admission, done with this thread

lol no worries... Yeah I'm done with this thread, unless Winner decides to pay me but that's not looking like it's gonna happen.

 

[mrmark21]

Update:

Still waiting on a response from the Winner Casino representative.

Finally got a response from the Payments Department admitting they've seen the proof of address which was sent through to them four days ago...

"We would like to inform you that we have received your proof of address."

That's the exact same proof of address that had originally been sent to them. They had apparently missed my address even though that's clearly written at the top (just like with all bills) yeah missed Gotta worry about the people they have working there.

Then...

"As soon as your withdrawal request has been reviewed, you will be informed by email."

What so now I'm supposed to wait ANOTHER four days? That's the time frame they advise for reviews. Then ANOTHER four days for processing? That comes to a total of nearly two week's wait on a small withdrawal of $170!! Hate to wonder how long they would take to process a $300 withdrawal, one month? How about a progressive? YIKES! That's if I'm ever actually paid.

P.s. Sorry if i sound a little annoyed in this post, but that's because i actually am

 

[Tirilej]

P.s. Sorry if i sound a little annoyed in this post, but that's because i actually am

You are? I havn't noticed that. I didn't noticed that you ever were in this thread

Patience is a good quality. Some of us need to fight a little longer and a little more then others to have that, but it will come to you too, I'm sure of it

I'm also sure you will get paid so I'm looking forward to your next post in this thread.
(just to see how patient you have been)

 

[vinylweatherman]

Update:

Still waiting on a response from the Winner Casino representative.

Finally got a response from the Payments Department admitting they've seen the proof of address which was sent through to them four days ago...

"We would like to inform you that we have received your proof of address."

That's the exact same proof of address that had originally been sent to them. They had apparently missed my address even though that's clearly written at the top (just like with all bills) yeah missed Gotta worry about the people they have working there.

Then...

"As soon as your withdrawal request has been reviewed, you will be informed by email."

What so now I'm supposed to wait ANOTHER four days? That's the time frame they advise for reviews. Then ANOTHER four days for processing? That comes to a total of nearly two week's wait on a small withdrawal of $170!! Hate to wonder how long they would take to process a $300 withdrawal, one month? How about a progressive? YIKES! That's if I'm ever actually paid.

P.s. Sorry if i sound a little annoyed in this post, but that's because i actually am

Incompetence - they missed an address that was there. This is supposedly the SECURITY department, supposedly well trained to review documents. Maybe it is just the "excuses department" instead, with the document review being done by ordinary support staff, who will use the criteria of play style when it comes to whether or not they pass a document.

Now they are reviewing the withdrawal, but haven't they already told Premiergaming that they have already done this and found several breaches of the WR criteria

With this level of incompetence, maybe the left hand will pay you after 4 days even though the right hand has found you not to have completed WR

The bigger picture is of course that genuine players are liable to be called out as frauds by a security department that can't see an address clearly printed on a bill, yet is judge, jury, and executioner when it comes to whether or not a player is considered a fraud, and possibly added to third party databases.

 

[The Dude]

Admin note: be cool

Just need to intervene real quick here.

@premiergaming: As a member of the Webmeister user group, you are obligated to follow this policy:

https://www.casinomeister.com/forum-faq/forum-policies/

...Harassing moderators, disrespecting i-Gaming representatives, beating up players, and exploiting this board is not only uncool, it will not be tolerated. Please understand that the forum is not a marketing tool, a source of traffic, or a place where one can grandstand an agenda. It is a community where we share and discuss topics that pertain to online gaming - and then some. If it appears that you are attempting to undermine or damage the Casinomeister brand via snarky remarks, flaming, or other antagonist behaviour, you will be asked to leave. Just imagine me being a member of your forum and how you'd expect me to act...

...Assisting Players: Most everyone likes to help one another, and this is one of the basic functions of this forum. If you want to assist players who are having issues with some online casino, assist them with knowledge. Refer them to our PAB service, or have them explain their problems fully in public so that they can receive advice from the membership. Do not by any means, become an ambulance chaser making deals with casinos in order to squelch players' claims. Do not misrepresent yourself or exploit this board. Violators of this policy will be dealt with swiftly and harshly.

This player should have been told that if his problem were to remain unsolved, that the PAB service was available. It is not the place of an affiliate to try and negotiate any issue whatsoever. And do not accuse a fellow member of lying. That is flaming.

@everyone else

It's a holiday season and not many people are around to assist at the moment (to include me), so I'd appreciate it if this would be taken into consideration.

One last thing, if you have a lot to say about something, please try to keep your posts merged into one post instead of posting a sentence each minute. It leads to long threads like this one which should be condensed into a less lengthier one.

 

[mrmark21]

Incompetence - they missed an address that was there. This is supposedly the SECURITY department, supposedly well trained to review documents. Maybe it is just the "excuses department" instead, with the document review being done by ordinary support staff, who will use the criteria of play style when it comes to whether or not they pass a document.

Now they are reviewing the withdrawal, but haven't they already told Premiergaming that they have already done this and found several breaches of the WR criteria

With this level of incompetence, maybe the left hand will pay you after 4 days even though the right hand has found you not to have completed WR

The bigger picture is of course that genuine players are liable to be called out as frauds by a security department that can't see an address clearly printed on a bill, yet is judge, jury, and executioner when it comes to whether or not a player is considered a fraud, and possibly added to third party databases.

Yes this level of incompetence both frustrates and annoys me... That was my first interaction with the security department, and they've already made a mistake, yes "security" department Probably just the support staff.

Yes they did tell him that Makes me wonder whether this is really just plain incompetence or blatant dishonesty.

My apologies Bryan... I've been responding and then noticing further posts and responding to those as well, I'll wait a little while before responding

 

[vinylweatherman]

Yes this level of incompetence both frustrates and annoys me... That was my first interaction with the security department, and they've already made a mistake, yes "security" department Probably just the support staff.

Yes they did tell him that Make me wonder whether this is really just plain incompetence or blatant dishonesty.

My apologies Bryan... I've been responding and then noticing further posts and responding to those as well, I'll wait a little while before responding

I suspect that they will stay quiet, but not pay, and THEN tell you that although your documents are fine, you didn't make WR. It would be an idea to check your playlogs to see whether or not you did, or whether you received a confirmation from CS that you had met WR and were free to withdraw.

Premiergaming was not really cutting a deal, it was Winner telling him an alternate reason for not paying than the one they gave to you. Being relatively new, Winner probably know that they stand a better chance of getting him to believe any BS they give him, whereas Max would want evidence during a PAB. If you KNOW you didn't meet the WR, don't waste your "one shot" PAB on this, but make your issue one of dishonesty, where the casino wouldn't tell you that you needed to make further WR, but strung you along in order to get the verification deposit out of you when all along they were not going to pay up. Had they told you that you had not met WR, you would not have made that deposit, but would have played some more until you had made WR, at which point the deposit may not even have been necessary.

 

[KasinoKing]

I suspect that they will stay quiet, but not pay, and THEN tell you that although your documents are fine, you didn't make WR. It would be an idea to check your playlogs to see whether or not you did, or whether you received a confirmation from CS that you had met WR and were free to withdraw.

Premiergaming was not really cutting a deal, it was Winner telling him an alternate reason for not paying than the one they gave to you. Being relatively new, Winner probably know that they stand a better chance of getting him to believe any BS they give him, whereas Max would want evidence during a PAB. If you KNOW you didn't meet the WR, don't waste your "one shot" PAB on this, but make your issue one of dishonesty, where the casino wouldn't tell you that you needed to make further WR, but strung you along in order to get the verification deposit out of you when all along they were not going to pay up. Had they told you that you had not met WR, you would not have made that deposit, but would have played some more until you had made WR, at which point the deposit may not even have been necessary.

Here's a New Year's Resolution for you: Less speculating!

Not just you though, this (and many other threads) are just full of a load of waffle and nonsense, when following CM's procedures and being a little bit PATIENT would go an awful long way...
(Especially over any holiday periods - remember, casino staff are humans too, with families and friends they want to spend time with at special times of the year).

KK

 

[mrmark21]

Okay, waiting ever so patiently Tirilej

*Twitch* lol!

 

[mrmark21]

I patiently waited.. and finally got paid!

What annoys me is that according to Premiergaming they were claiming I hadn't met the wagering requirements, when I actually had! They appeared to be telling untruths which Premiergaming brought to my attention, his an affiliate and was talking to someone at the casino, Premiergaming stated very clearly "He hasn't Wagered 50 x his bonus". I'm not to happy about that but on the upside they still paid

 

[Tirilej]

I patiently waited.. and finally got paid!

What annoys me is that according to Premiergaming they were claiming I hadn't met the wagering requirements, when I actually had! They appeared to be telling untruths which Premiergaming brought to my attention, his an affiliate and was talking to someone at the casino, Premiergaming stated very clearly "He hasn't Wagered 50 x his bonus". I'm not to happy about that but on the upside they still paid

Oops..your text suddenly changed again

Congratulations to your payout
See this as an experience for next time, be patient, keep yourself informed about the casino before you play and it will probably work out okey

 

[mrmark21]

Oops..your text suddenly changed again

Congratulations to your payout
See this as an experience for next time, be patient, keep yourself informed about the casino before you play and it will probably work out okey

Yes it did I have a habit of doing that

Lesson learnt

 

[vinylweatherman]

I patiently waited.. and finally got paid!

What annoys me is that according to Premiergaming they were claiming I hadn't met the wagering requirements, when I actually had! They appeared to be telling untruths which Premiergaming brought to my attention, his an affiliate and was talking to someone at the casino, Premiergaming stated very clearly "He hasn't Wagered 50 x his bonus". I'm not to happy about that but on the upside they still paid

...or did they....


Seems rather odd. Maybe the contact would not discuss the case, so Premiergaming looked at the terms to see where things might have gone wrong.

Even so, this is such a murky affair that this casino is best avoided like the plague. There is no way they would pay you if you were so short on meeting the WR as suggested by Premiergaming. They would most likely have placed the money back in your account and told you that more wagering was needed as a compromise rather than just voiding the whole amount.

 

[Tirilej]

...or did they....


Seems rather odd. Maybe the contact would not discuss the case, so Premiergaming looked at the terms to see where things might have gone wrong.

Even so, this is such a murky affair that this casino is best avoided like the plague. There is no way they would pay you if you were so short on meeting the WR as suggested by Premiergaming. They would most likely have placed the money back in your account and told you that more wagering was needed as a compromise rather than just voiding the whole amount.

I must assume you know a lot about this casino, or are you just speculating?
As have been mentioned by others in this thread they have seemed to be okey so far.

I think it's wrong to get people an idea that a casino is a scumplace if it's not based on at least some facts.

 

[vinylweatherman]

I must assume you know a lot about this casino, or are you just speculating?
As have been mentioned by others in this thread they have seemed to be okey so far.

I think it's wrong to get people an idea that a casino is a scumplace if it's not based on at least some facts.

The unclear licensing is a fact. The website carries the Kahnawake logo, yet they are saying they are licensed in Antigua in the terms.

This case provides other clues. The OP is told they have sent in a bill with no address, yet this turns out to be BS. It is a poor reflection on the quality of staff who review the documents if they can make such an obvious blunder. What if they mess up with another player, misidentifying a genuine document as a fraud attempt, leaving the player branded guilty with any pleas of innocence being ignored.

Lastly, we have CS telling the OP the WR has been completed, and the problem is documents, yet when Premiergaming tries to help, a different story comes out, which quickly proves to be false.

Even if the terms aren't rogue, the sheer levels of repeated incompetence shown by casino staff in this case should be enough to warn players to stay away. If it is not incompetence, it is even worse, as it looks like a case of deciding not to pay, and then trying to fish for a reason to back it up, something you often get with rogue casinos.

 

[Tirilej]

The unclear licensing is a fact. The website carries the Kahnawake logo, yet they are saying they are licensed in Antigua in the terms.

This case provides other clues. The OP is told they have sent in a bill with no address, yet this turns out to be BS. It is a poor reflection on the quality of staff who review the documents if they can make such an obvious blunder. What if they mess up with another player, misidentifying a genuine document as a fraud attempt, leaving the player branded guilty with any pleas of innocence being ignored.

Lastly, we have CS telling the OP the WR has been completed, and the problem is documents, yet when Premiergaming tries to help, a different story comes out, which quickly proves to be false.

Even if the terms aren't rogue, the sheer levels of repeated incompetence shown by casino staff in this case should be enough to warn players to stay away. If it is not incompetence, it is even worse, as it looks like a case of deciding not to pay, and then trying to fish for a reason to back it up, something you often get with rogue casinos.

I agree when it comes to the part of licensing, but nothing else. It has to be room for mistakes to be made when seing a document for the first time.
Whatever was said between premiergaming and his contact we don't know that as a fact either. I would say the opposite.

Why not leave something that is solved? He has been paid and we will never know the whole truth.

It's better to remember this thread when the next complaint arrives.
At least that's my opinion. Others maybe agree with you.
It's a long thread

 

[mrmark21]

Why not leave something that is solved? He has been paid and we will never know the whole truth.

It's better to remember this thread when the next complaint arrives.
At least that's my opinion. Others maybe agree with you.
It's a long thread

Seems rather odd. Maybe the contact would not discuss the case, so Premiergaming looked at the terms to see where things might have gone wrong.

Even so, this is such a murky affair that this casino is best avoided like the plague. There is no way they would pay you if you were so short on meeting the WR as suggested by Premiergaming. They would most likely have placed the money back in your account and told you that more wagering was needed as a compromise rather than just voiding the whole amount.

I agree they've paid me so it's best to remember this thread when the next complaint arrives... Although after doing a quick search on Google apparently this isn't the first time there's been a complaint. Premiergaming is an affiliate, was talking to someone, and was very clear when he stated "He hasn't Wagered 50 x his bonus". I hope that he really was talking to "someone"... We will never know the whole truth. The representative could have at least PM'd me to apologize regarding this whole murky affair. However as mentioned above at least they paid me

 

[premiergaming]

I patiently waited.. and finally got paid!

What annoys me is that according to Premiergaming they were claiming I hadn't met the wagering requirements, when I actually had! They appeared to be telling untruths which Premiergaming brought to my attention, his an affiliate and was talking to someone at the casino, Premiergaming stated very clearly "He hasn't Wagered 50 x his bonus". I'm not to happy about that but on the upside they still paid

I was telling you what i got told ,Thats why i appologised and stayed quet from now on.

Well anyway we were both wrong.

But i was wrong because i got told something from someone who works there.

You were wrong because you said you wouldnt get paid. You did.

So it really doesnt matter anymore.

 

[premiergaming]

And yes i feel a bit of anasshole for saying that. But if someone who works there tels me that i assume thats how it is. Theres obviasly been a huge mess up with what they told the contact i know.

But ye im sorry , End of...

 

[dunover]

Update:

Still waiting on a response from the Winner Casino representative.

Finally got a response from the Payments Department admitting they've seen the proof of address which was sent through to them four days ago...

"We would like to inform you that we have received your proof of address."

That's the exact same proof of address that had originally been sent to them. They had apparently missed my address even though that's clearly written at the top (just like with all bills) yeah missed Gotta worry about the people they have working there.

Then...

"As soon as your withdrawal request has been reviewed, you will be informed by email."

What so now I'm supposed to wait ANOTHER four days? That's the time frame they advise for reviews. Then ANOTHER four days for processing? That comes to a total of nearly two week's wait on a small withdrawal of $170!! Hate to wonder how long they would take to process a $300 withdrawal, one month? How about a progressive? YIKES! That's if I'm ever actually paid.

P.s. Sorry if i sound a little annoyed in this post, but that's because i actually am

Jeeze, that's even worse than my situation at VPL. But then again Playtech, unless run by a big Operation like Paddy Power/Boyle/betfred etc. are notorious slow payers with 96hrs.pending and have also been known to provide a platform to many scam operators/rogued casinos in the past. Learn to avoid Playtech UNLESS offered by a big-name in future.

 

[mrmark21]

I was telling you what i got told ,Thats why i appologised and stayed quet from now on.

Well anyway we were both wrong.

But i was wrong because i got told something from someone who works there.

You were wrong because you said you wouldnt get paid. You did.

So it really doesnt matter anymore.

Yes I'll be the first to admit I was wrong regarding being paid (as seen in the above post). What you were told was wrong and seems to be the result of either dishonesty or incompetence. No word from the representative. I accept you're apology

 

[mrmark21]

Jeeze, that's even worse than my situation at VPL. But then again Playtech, unless run by a big Operation like Paddy Power/Boyle/betfred etc. are notorious slow payers with 96hrs.pending and have also been known to provide a platform to many scam operators/rogued casinos in the past. Learn to avoid Playtech UNLESS offered by a big-name in future.

There are actually some accredited Playtech casinos. You just never know which casino is about to be accredited. Only just noticed a bunch more of casinos have also been accredited.

Lesson learnt from this whole incident though

 

[dunover]

You got paid because you were on here. It was looking bad for them and without speculation it is clear that as VWM says there are irregularities on the site and licensing, plus the earhole doesn't know what the a$$hole is doing. The English is what I would expect on a fold-up instruction paper for a child's 50p LED flashing toy imported from China and sold on eBay. I would avoid the place.

 

[mrmark21]

You got paid because you were on here. It was looking bad for them and without speculation it is clear that as VWM says there are irregularities on the site and licensing, plus the earhole doesn't know what the a$$hole is doing. The English is what I would expect on a fold-up instruction paper for a child's 50p LED flashing toy imported from China and sold on eBay. I would avoid the place.

LOL!! that actually made me laugh because come to think of it that's entirely correct... and yes I'm sure this thread had something to do with being paid. I completely agree with VWM... Winner would have seen this thread, the fact that the representative still hasn't sent a response to my PM speaks volumes regarding the casino's level of customer service.

I'm just thankful for this forum

 

[akrus88]

Winner is not rogue. My opinion.
To OP: as you said you are new to industry (as am I), but it is not good to jump to conclusions and badmouthing casino if you have one little problem.
I had kind of the same problem with 32red when I sent in my bank statement. They were not able to find my name and bank account number from the screenshot, so I underlined those with paint and sent it again. Everything allright

Allso what I could have done, is come here to announce how 32red is stealing money from me and stalling withdrawals and not to be trusted, pure rogue!!

That is not the way, allthough it is the anger talking because of having to face some unusual problems (caused by lazy eyed rep for example, not yourself). But it happens because (believe it or not) they are humans working in the casinos.