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Slow Pay Casino Rushmore is not paying my winnings (1700 USD)

Discussion in 'Casino Complaints - Non-Bonus Issues' started by siilix, Nov 20, 2011.

    Nov 20, 2011
  1. siilix

    siilix Experienced Member

    Occupation:
    HR
    Location:
    the land of despair and darkness
    Hi!
    I deposited one month ago and played with a bonus, done my WR and withdrawed the winning.
    Sent my documents also.
    I have now been waiting my winning for about one month.

    The casino has kept pushing the winning back to my balance because there was always something wrong with the method I chose (first NEteller, then bank transfer).
    I finally got all bank transfer details right. Done my withdrawal once more and after one week went to ask on live chat if my winnings were paid. They said yes and that they would have hit my bank account in 10 days.
    On 17th of Nov I receive a mail saying the winning were not yet paid

    Our processor are now only able to send the money in Euros to our players, in order to do this and in order to do it in a speedy manner we will need a Swift code. If you have another bank account in your name you can send us the details with that banks Swift details. If you don’t then can you please open a new account as this is the only way we can send you your winnings.

    Best regards,
    Jessica Rose

    Withdrawal department


    I sent them my SWIFT code once again (that was already in the info I input while doing my withdrawal) and complained I was informed in chat that the winnings were already processed....I received no reply.

    This evening I still went to the chat to ask about the situation and they were not able to reply.

    Anybody knows how I can get the winnings from that casino asap? Is there any Rushmore member in this forum who could help me solving the situation?

    Thank you.
     
  2. Nov 20, 2011
  3. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    Sounds like bullshit, as you are NOT in the US.

    The casino is denominated in dollars, so should not have a problem handling dollars. Your BANK should not have a problem either, as they will simply apply a currency exchange when depositing the wire into your account. It would be the same whether the incoming wire was in Euros or Dollars.

    Rushmore also said they couldn't pay via Neteller, which is further bullshit, seemingly intended to get rid of the simplest solution of all, paying you out via Neteller, which would have none of the problems that seem to be plaguing your bank wire, and would be pretty instant.

    I also can't see how opening another account is going to make the slightest difference, other than to buy them time whilst you open this account, go through the bank's verification procedures, and get it active in order to receive wires.

    It seems that yet again the accident prone Rushmore group are having "processing problems", and this time ALL players are being affected, not just US players.

    This suggests that they have suffered a big "hit" from something, and one so hard that it has not just stalled payments to US players, but has reduced their liquidity to such an extent that they cannot continue supporting non-US payout methods such as Neteller, perhaps due to having insufficient money to float the merchant sides of all payout methods. Given that Rushmore ban ALL Neteller depositing players from the promotions, they probably do not get much in the way of Neteller deposits coming in, so when paying out this way have to fund their Merchant Neteller account on a regular basis from their bank, which will be receiving the bulk of bonus eligible deposits.

    Since US players can't use Neteller, they are unaffected by any of this, and given that the US is their key target market, they don't want to tie up money in the merchant side of a payout method they cannot use to pay US players.

    Lastly, "swift" doesn't even exist outside the US, as European banks use the IBAN/BIC system, which are presumably the details you have given them. Unless they are paying you via the US, a swift code should not be needed.

    This same issue could just as easily affect UK players, as our banks will use the same IBAN/BIC system, and will be denominated in UK Pounds, not Euros. This will mean Rushmore will be telling UK players (who have to play in the US Dollar, because that's a limitation of RTG software), that they can neither withdraw via Neteller, nor via bank wire unless they open a second Euro denominated account.

    Rushmore have always managed to solve their processing problems, yet only a few weeks pass before they get hit by them yet again. They are either incredibly incompetent, or operating with insufficient funding to withstand the variance involved in operating a casino (a glut of winners wanting to be paid without enough losers in the short term to cover it). If they can't get operating credit to cover these fluctuations, we end up with "processing problems" whilst the medium term (hopefully) smooths things out.

    You could check with your current bank as to whether an incoming Euro denominated wire would cause problems, and if they say this should be fine, let Rushmore know that there is no need to have another account, as your current bank will be able to handle the incoming wire in Euros.

    This "can only pay Euros" is the same thing Quicktender said as they were screwing their remaining US customers who had balances there. The reason was that they had lost much of their money due to it being frozen or seized by the US DoJ. This suggests that Rushmore have lost the ability to process ANYTHING to do with the US Dollar, and this is something that their US players should be VERY worried about, as being paid in Euros is NOT an option for the vast majority of them.

    Whilst they may be able to pay you (eventually), the delays US players are experiencing are down to them not being able to process in Dollars, and not down to many of the reasons they have been giving US players as to why their payments never arrive.

    It seems nothing more than yet another attempt to buy time, hoping that yet again they will get lucky and be able to clear the backlog of payments. However, their run of luck cannot last forever, and sooner or later they will NOT manage to recover from one of these "processing problems".

    Rushmore should set up Euro denominated casinos for the non US business, and migrate all non-US players over as fast as they can. They can then use a completely separate processing network for these casinos that should NOT suffer every time their US side runs into problems. They should have done this a while ago when it became evident that they kept on having processing problems due to them being US facing.

    The US government WANT them to keep on having these problems, and as shown in the Full Tilt case, they WANT these problems to bring down the non-US part of the operation as well as the US part. This was the clear intent behind the domain seizures that went along with the seizures of monies found in US bank accounts.
     
    2 people like this.
  4. Nov 20, 2011
  5. Nifty29

    Nifty29 Dormant account

    Occupation:
    PAID CASINO SHILL
    Location:
    Turn right, then right. then right again
    To answer your actual question.....AFAIK there is no active rep here at present. Your only option may be to PAB via http://www.casinomeister.com/problems.php
     
    1 person likes this.
  6. Nov 21, 2011
  7. siilix

    siilix Experienced Member

    Occupation:
    HR
    Location:
    the land of despair and darkness
    Hi!
    For some reason I can't access the PAB section, seems I have not enough privileges:(
     
  8. Nov 21, 2011
  9. siilix

    siilix Experienced Member

    Occupation:
    HR
    Location:
    the land of despair and darkness
    Exactly, an attempt to buy time and a sign their liquidity is very scarce at the moment. The most ridiculous thing is the the casino manager called me when I joined to make sure I would have had an unforgettable experience at Rushmore...well seems they succeeded giving me an "unforgettable experience":eek:
     
  10. Nov 21, 2011
  11. Nifty29

    Nifty29 Dormant account

    Occupation:
    PAID CASINO SHILL
    Location:
    Turn right, then right. then right again
    Weird. When I click the "here" to access the PAB form it redirects to the forum.

    I'll let the mods know.
     
    1 person likes this.
  12. Nov 21, 2011
  13. maxd

    maxd Complaints (PAB) Manager Staff Member

    Occupation:
    The PAB Guy
    Location:
    Saltirelandia
    :confused: That should never be the case. Any member in good standing should be able to access the PAB section.

    Just to be sure we're reading from the same music here, try starting on the main site page (via the tab at the top of this page):

    Casino Rushmore is not paying my winnings (1700 USD): main site to pab.png,Nov 21, 2011

    So, you should end up at the PAB page. If this isn't working please tell us exactly what you end up with instead of the PAB page.

    PS. If you do decide to submit a PAB please remember to read our Pitch-A-Bitch FAQ at http://www.casinomeister.com/forums/faq.php?faq=cmfaq_pab (try You must register/login in order to see the link. if you need a shorter URL). The FAQ details what you can expect from us, and what we expect from you, as your PAB progresses. It is required reading for all PABers and we will assume that you are familiar with and will comply with the guidance contained therein.

    [​IMG]
     
    1 person likes this.
  14. Nov 21, 2011
  15. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    Oops :oops:

    I forgot to add the two new user groups (Experienced, Ueber Meister) to the permissions of the PAB form. Should be good now.

    But great screenies, Max! Thanks! :thumbsup:
     
    3 people like this.
  16. Nov 21, 2011
  17. siilix

    siilix Experienced Member

    Occupation:
    HR
    Location:
    the land of despair and darkness
    PAB submitted! thanks fro offering this superservice!


    BTW this evening I asked once more in chat and they said they changed their transaction processor and that is causing delays. They told me I will receive a reply when the winnings are paid that could happen in two weeks, they don't know.... I honestly don't believe they will ever pay, at this point.
     
  18. Nov 21, 2011
  19. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    This is one of their "standard" delays. Rushmore just can't seem to get a reliable processor, even for outside the US. Every time this has happened before, players did get paid in the end, even if it took months. Take heed of this, and don't play there again until they manage to get a stable processor that manages to last more than a month or two.

    It is possible that the prospect of an incoming PAB will give them the nudge to make an extra effort, and you may well get paid sooner if the only thing holding it up is dogmatic adherence to "procedure", rather than a genuine inability to pay ANY players at present due to the processor problems.
     
    1 person likes this.
  20. Nov 22, 2011
  21. siilix

    siilix Experienced Member

    Occupation:
    HR
    Location:
    the land of despair and darkness
    Thanks for your comment vinylweatherman. Of one thing I am sure: I will not put one cent more in that casino:cool:. I really hope the PAB procedure will help speeding up the payment process:)
     
  22. Nov 22, 2011
  23. maxd

    maxd Complaints (PAB) Manager Staff Member

    Occupation:
    The PAB Guy
    Location:
    Saltirelandia
    Please note the following in the Pitch-A-Bitch FAQ:
    Obviously we've waived the restriction on having posted before the PAB but I now have your PAB and am working on it. If you continue to post it will present a problem. Please don't.
     
  24. Dec 3, 2011
  25. luvmycop

    luvmycop Dormant account

    Occupation:
    home maker
    Location:
    united states
    PAB

    I dont have access to PAB either not sure why?

     
  26. Dec 15, 2011
  27. kingkong098

    kingkong098 Experienced Member

    Occupation:
    selfemployed
    Location:
    north
    Any update on this PAB?
     
  28. Dec 15, 2011
  29. luvmycop

    luvmycop Dormant account

    Occupation:
    home maker
    Location:
    united states
    PAB

    I dont have access to PAB either not sure why?
     
  30. Dec 15, 2011
  31. maxd

    maxd Complaints (PAB) Manager Staff Member

    Occupation:
    The PAB Guy
    Location:
    Saltirelandia
  32. Dec 15, 2011
  33. footdr

    footdr Banned User: PITA violations of the Forum Rules

    Occupation:
    management
    Location:
    cyberspace
    I am p.o'd at Rushmore.......

    I made a withdrawal via wire and since all wire details already "registered" there wasn't a place to re-enter details. So, on 12/14/11, 3 days after making my withdrawal they deposit my money back to my account and send an email that I didn't enter wire information. So, I had to "unregister my wire account information and make the withdrawal again, re-entering the information they already had via my fax back form, and previous withdrawal.

    What a bunch of you know what.

    I was advised by email that once information given again it would be processed.

    We will see what crap I encounter next.

    Enough.

    Tired of nowhere to play. they are offically off my play list.
     

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