Resolved Winner casino not paying

[premiergaming]

Ok ,

If your right il remove them , If im right then.. Im right

Dion. What i ment is reached the WD of 1500 , So ye i said that wrong there...

And beleive me i do know my own Business.

 

[nishi]

hmm this sounds kinda strange to me ....i have played a lot at winner and 7 regal and always have been paid and always have only good words to speak about this group

it was in 7 regal i got by biggest win 5 wilds in Mr cash back and won 1550euro and they paid me in 4 days

and also cashed out many from their no deposit bonus(not the sign up bonus when the deposit and lost they will give 10 or 20 free chips

at xmas i got 20 fee chips and i cashed out 150 without any problems



i dont think the casino will steal from you and i hope your issue will be sorted out

 

[premiergaming]

Yes thats what i also think , I know they are a good group and know they wouldnt steal from some one. Espeshially to delete someones Logs..

 

[mrmark21]

hmm this sounds kinda strange to me ....i have played a lot at winner and 7 regal and always have been paid and always have only good words to speak about this group

it was in 7 regal i got by biggest win 5 wilds in Mr cash back and won 1550euro and they paid me in 4 days

and also cashed out many from their no deposit bonus(not the sign up bonus when the deposit and lost they will give 10 or 20 free chips

at xmas i got 20 fee chips and i cashed out 150 without any problems

i dont think the casino will steal from you and i hope your issue will be sorted out

Thanks for the advice along with the screen shot. However just because they pay one player it dosent mean they will pay every one of them

 

[mrmark21]

Yes thats what i also think , I know they are a good group and know they wouldnt steal from some one. Espeshially to delete someones Logs..

Then why aren't the logs there? They aren't on my account? Why are they missing?

 

[nishi]

@ premiergaming i think you should be more careful and vigilant before making statements here you dont need to reach 1500 you just need to wager it 50 times
as it is his first try and a no deposit bonus most casino will make a condition to deposit once before withdrawing and deny the first deposit bonus

i dont understand whats went wrong in mark' s case though....

 

[premiergaming]

Ye that is strange , Have you contacted them and asked them why? What did they say?

Ive managed to get it to thetop of the list insupport for you as i have let them no how serious it is, I didnt mean to come across in the wrong way but i really do think there some sort of misunderstanding some where

 

[mrmark21]

Because they have been deleted for the fiftieth time... see the word deleted? Understand the word deleted?

exactly my point no where did it state I needed to reach 1500

 

[premiergaming]

@ premiergaming i think you should be more careful and vigilant before making statements here you dont need to reach 1500 you just need to wager it 50 times
as it is his first try and a no deposit bonus most casino will make a condition to deposit once before withdrawing and deny the first deposit bonus

i dont understand whats went wrong in mark' s case though....

Ye i kept on pronounceing that wrong. But ye to play through it 50 times is 1500

 

[premiergaming]

Because they have been deleted for the fiftieth time... see the word deleted? Understand the word deleted?

Oh well , Time will tell. Oh ive had some more news , When are you doing your PAB? If you have allready started it make sure you post no more about it in here

 

[dionysus]

just a heads up mark, once youve gone ahead with the PAB, you should stop posting about it

 

[mrmark21]

just a heads up mark, once youve gone ahead with the PAB, you should stop posting about it

Thanks, I haven't gone ahead with it yet, but will now

 

[Jasminebed]

Okay, I think I might be in a baaaad mood.

We have an OP accusing a casino of stalling his payment, getting ready to PAB about a first withdrawal on a ND bonus , request made on FRIDAY? Unless both me and my casino calendar are way off, it's Sunday now, and this thread started yesterday.

Even in the best of casinos, the verifications department of the security team doesn't work weekends. What is their normal pending time? I think nishi mentioned 4 days for one of theirs.

Premier, you should be ashamed of yourself. Yelling at a fellow member and calling him a liar? And the total lack of understanding of a concept as basic as Wagering Requirements is inexcusable in an affiliate. I don't play Winner, but I have played another playtech looks like it uses the same interface. I have no idea where to find my game logs. Maybe if you post a portion of YOURS from that casino I will know where to find it? I'm not aware of there being a history of bets made like Playcheck on MG.

mrmark, please don't waste Maxd's time on a PAB just yet. Try to contact the casino Monday during business hours and find out what their normal time frame is for both verifications and payment after verification. I'm unclear whether the utility bill address issue got resolved. But I do know sometimes email programs compress files, and occassionally the recipient doesn't seem to get what we have sent.

I've sometimes found it helpful to get an agent in livechat and send email to support while I have them. While they can't do your security verification, they can tell you if they can open and read the attachments. Tuesday is another holiday as well.

 

[premiergaming]

Okay, I think I might be in a baaaad mood.

We have an OP accusing a casino of stalling his payment, getting ready to PAB about a first withdrawal on a ND bonus , request made on FRIDAY? Unless both me and my casino calendar are way off, it's Sunday now, and this thread started yesterday.

Even in the best of casinos, the verifications department of the security team doesn't work weekends. What is their normal pending time? I think nishi mentioned 4 days for one of theirs.

Premier, you should be ashamed of yourself. Yelling at a fellow member and calling him a liar? And the total lack of understanding of a concept as basic as Wagering Requirements is inexcusable in an affiliate. I don't play Winner, but I have played another playtech looks like it uses the same interface. I have no idea where to find my game logs. Maybe if you post a portion of YOURS from that casino I will know where to find it? I'm not aware of there being a history of bets made like Playcheck on MG.

mrmark, please don't waste Maxd's time on a PAB just yet. Try to contact the casino Monday during business hours and find out what their normal time frame is for both verifications and payment after verification. I'm unclear whether the utility bill address issue got resolved. But I do know sometimes email programs compress files, and occassionally the recipient doesn't seem to get what we have sent.

I've sometimes found it helpful to get an agent in livechat and send email to support while I have them. While they can't do your security verification, they can tell you if they can open and read the attachments. Tuesday is another holiday as well.

Yes and for the 5th time now i no that the way i was explaining it came out wrong.

Ok so if what you are saying is right , How have they deleted marks logs if he doesnt have any?

But i have more info on this now anyway. I will post it when i feel the time is right.

I want him to post his PAB , Once hes done that il then post something in here and then you will see that i was right

 

[dionysus]

Yes and for the 5th time now i no that the way i was explaining it came out wrong.

Ok so if what you are saying is right , How have they deleted marks logs if he doesnt have any?

But i have more info on this now anyway. I will post it when i feel the time is right.

I want him to post his PAB , Once hes done that il then post something in here and then you will see that i was right

that has to be easily one of the most petty, childish posts I've come across, and your lack of professionalism is shining through..

 

[mrmark21]

Proof enough for you premiergaming?

 

[premiergaming]

that has to be easily one of the most petty, childish posts I've come across, and your lack of professionalism is shining through..

And why is that

Proof enough for you premiergaming?

Did they see the Address?

Are you sure that the reason the money Has gone out of your account is litteraly because they are holding it until you provide them address details?
And that they didnt steel your money

 

[mrmark21]

Did they see the Address?

Look at the first post i made, if you were paying attention you would know my answer to that...

I thought you had more information care to bring it too light?

 

[premiergaming]

Yes i did read that you dont have to get all cocky and smart about it.


The chat you just posted is what im refering to. As there was no more comments after..

pff

I allready have

 

[mrmark21]

I allready have

What? They have told me there is no address on the bill I gave them when there clearly is. They wont accept my proof af address even though it's right there... What kind of revelation is that?

P.s. I'm only being cocky because you called me a liar!

 

[premiergaming]

Ok thats fair enough

PS. I still am

 

[mrmark21]

Ok thats fair enough

PS. I still am

Of course you are, you seem to be a real dishonest affiliate for this casino. Oh look I just called you a liar to

 

[premiergaming]

Have you done your PAB?

 

[premiergaming]

Of course you are, you seem to be a real dishonest affiliate for this casino. Oh look I just called you a liar to

Yep if you say so..

 

[mrmark21]

Have you done your PAB?

That's none of you're business

 

[Tirilej]

@Mark
mrmark21 has exceeded their stored private messages quota and cannot accept further messages until they clear some space.

 

[dionysus]

p.s you're both acting like school children.

Mark, don't rise to the bait. If you can't resolve it with the casino, approach max
Premier, don't you have a forum to play PABmaster in? What you SHOULD be doing as a GUEST in someone else's forum is directing him to the PAB service they provide here

 

[mrmark21]

p.s you're both acting like school children.

Mark, don't rise to the bait. If you can't resolve it with the casino, approach max
Premier, don't you have a forum to play PABmaster in? What you SHOULD be doing as a GUEST in someone else's forum is directing him to the PAB service they provide here

Your right, I'll stop...

I apologize for not being patient enough with others

 

[nishi]

@ mark i really dont know why you make a fuzz

the chat agent confirmed that your wagering is met and some time mails dont get delivered

all you could do is send it again and check it out it is received

and dont expect 32red and redbet standard faster payment every where

the casino says 4 business days for a verified account and your account is not yet verified

and iam sure they will pay back you

:__ for logs you should click on the game you played and on the corner you can see history

be patient and dont throw bad words at any casino unless absolute necessary hat never gonna help

 

[premiergaming]

Ive asked him a couple of times and said i want him to do one?

I never once stated im a PAB Master.

Cut a long story short. (this is what i know now)

Regarding him saying they stole his money. They havent at all , They are holding it until he provides proof of his address AND he has being told this..

 

[mrmark21]

Regarding him saying they stole his money. They havent at all , They are holding it until he provides proof of his address AND he has being told this..

Please refer to my original post. I do not wish to comment on this matter further (as stated above), but will update this thread if they ever pay me.

 

[vinylweatherman]

Sorry mark i dont see how you can call this a scam asi cansee plain and simple in the Terms and Conditions. You are wrong on this occasion.

I dont like the idea of the 50x but thats the way it is , They are not missleading you AT ALL , Its all there in black and white. You obviasly must have mist this bit

Bullshit!!!

The OP was told the reason was that their utility bill showed no address, not that he hadn't completed WR. They are giving him one story, and giving you something completely different. If this was an honest operation they would have told the OP that he hadn't completed the WR, not that his utility bill was not accepted.

If they are prepared to lie to a player once, they are prepared to do it again, hence this makes them an unreliable operation.

Had they just told the truth, the OP would have played on, probably ended up losing, and may have started making regular deposits. Instead, they have shown me they can't be trusted.

Had the OP made WR they would no doubt be searching around for other excuses beyond no address on the utility bill.

Best to learn this lesson off a free chip than a large win from a deposit.

 

[mimi26]

well I think I may just avoid this casino

 

[mrmark21]

Bullshit!!!

The OP was told the reason was that their utility bill showed no address, not that he hadn't completed WR. They are giving him one story, and giving you something completely different. If this was an honest operation they would have told the OP that he hadn't completed the WR, not that his utility bill was not accepted.

If they are prepared to lie to a player once, they are prepared to do it again, hence this makes them an unreliable operation.

Had they just told the truth, the OP would have played on, probably ended up losing, and may have started making regular deposits. Instead, they have shown me they can't be trusted.

Had the OP made WR they would no doubt be searching around for other excuses beyond no address on the utility bill.

Best to learn this lesson off a free chip than a large win from a deposit.

That's exactly what I'm saying I'm a slots player eventually I'll loose it all back, we all do.

They told me that my address wasn't on the bill, when in actual fact it was and then wouldn't respond after that.

This is the first solid problem I've ever had with any casino and I've played at a few of them without any problems at all. That just made this worse. I guess everyone has to learn some time

I'll update this thread if they ever pay me but at the moment that's also my opinion.

 

[premiergaming]

Yee sorry Mark just browsed through all my comments and some are very stupid replies from myself.

Hope you get paid

Stew

 

[vinylweatherman]

There are a few more things wrong with this casino.

The home page shows the Kahnawake logo, yet according to the terms they are licensed by Antigua and Barbuda. This is the display of false licensing information to the player, as one of these must be a lie.

The terms for this no deposit bonus are hard to find. There is no direct link to it from the promotions tab, where all bonuses BUT this one are mentioned and a link given to the terms.

Having found the terms, it doesn't seem there is much to hide, but they DO have an oddity that is at variance from normal industry practice, and that will catch out UK players in particular. It turns out that UK players who choose a lower worth currency such as the Euro and the Dollar are classed as "exceptional group", or in other words "abusive high risk players". This is more bullshit as currency abuse is players from outside the UK using our pound in order to get bigger bonuses. UK players choosing the Dollar are getting SMALLER bonuses, plus paying exchange fees. This is not "abuse", it is players choosing a default currency that is the most widely accepted throughout the industry. It is the strict rules imposed by Neteller and Skrill that drive this, as UK players have to choose one currency for the entire industry, and software such as RTG will only allow play in the US Dollar, with many EU based operators only accepting the Euro. Winner casino are ruling out many UK players with this rule, but many may not spot it till they have already registered their account. This variation from the industry norm needs to be made clearer.

The game weightings show there to be NO excluded games, therefore this should not come up as the next excuse for not paying the OP.

So, what is the REAL reason for not wanting to pay the OP?

Which is the REAL licensing jurisdiction, Kahnawake or Antigua?



As for the premiergaming site, it is riddled with "schoolboy" errors, even though it seems to largely stick to reputable casinos. It looks like it has been put together by a non native English speaker, and this alone will make visitors wary.

Outside of the casino industry, our Tranding Standards have issued guidance on how to spot something that isn't quite right, such as counterfeit goods. One aspect of this is to check for spelling and gramatical errors that indicate the instructions and labelling has been produced by a non native English speaker. The same can be applied to websites to judge whether it has been put together in the country it claims to have been.

Premiergaming appears to be a UK site for UK players, and so one would expect proper spelling and grammar throughout. Anything less sows the seeds of doubt, and is bad for business. Some of the errors just leap out of the page, so should have been easy to spot before making the content live.

 

[mrmark21]

You've just confirmed my suspicions... Thanks for that very informative post

 

[Borgie]

Ten pages unbelievable!! Mark, please take Jasmines advice and contact the casino tomorrow, live, on a working day. See if u can get this sorted out. Premier, Vinyl has just commented on your website! I suggest you take heed.
Your behaviour; inaccurate explanations, poor grammer and spelling, plus your over emotional responses have made your contribution to this thread totally unprofessional. In fact if i were a casino i would ask u please to stop promoting me until u get that website sorted! Sorry but I am being honest .

 

[mrmark21]

Ten pages unbelievable!! Mark, please take Jasmines advice and contact the casino tomorrow, live, on a working day. See if u can get this sorted out. Premier, Vinyl has just commented on your website! I suggest you take heed.
Your behaviour; inaccurate explanations, poor grammer and spelling, plus your over emotional responses have made your contribution to this thread totally unprofessional. In fact if i were a casino i would ask u please to stop promoting me until u get that website sorted! Sorry but I am being honest .

I completely agree... Oh and I will

 

[premiergaming]

I have had this problem before. As you know im not the best at spelling. The spell check for some reason does not Work.

And i also think you have just gone over the top (crossing the line there)

 

[dionysus]

Sorry, but I disagree, and I've mentioned getting the spell-check before to you. It's easy, free, and hundreds of options. Your forum is live and open to the public, thus open to scrutiny

 

[premiergaming]

Yes and i used spellcheck.net. According to that there is no spelling mistakes VWM which are the mistakes that leap out of the pgae?

 

[Tirilej]

And i also think you have just gone over the top (crossing the line there)

She has not crossed a line here, but I must say that you have premiergaming.

I assume that Webmasters here are truetellers but in this case you have not been that.
As I showed buy posting links to your earlier threads you said in one of them that you didn't promote this casino yet.
In this thread you have done that for some time and have a lot of players.

How can we trust anything you say, or understand the reasons behind all your questions about different casinos?
I have reported you and your posts to the moderators just so you know.
I'm not after you in case that's what you think, but if someone is lying I just have to react.

 

[dionysus]

well, I just opened the page and the very first word I see is 'Rouge' to describe a rogue casino

 

[dionysus]

We welcome Winner Casino to Premier Gaming.Powered by Playtech we are proud to bring this casino to your attention.Winner Casino so far has a reputation of good play and we have never had any complaints.Winner has a Live chat function with 24/7 Support with very friendly Staff.After reviewing there Site we will say there design is very nice and they even Feature some of the Classic Games like Pink Panther and Gladiator! Read More...

top of page:

their not there
their not there again

 

[premiergaming]

She has not crossed a line here, but I must say that you have premiergaming.

I assume that Webmasters here are truetellers but in this case you have not been that.
As I showed buy posting links to your earlier threads you said in one of them that you didn't promote this casino yet.
In this thread you have done that for some time and have a lot of players.

How can we trust anything you say, or understand the reasons behind all your questions about different casinos?
I have reported you and your posts to the moderators just so you know.
I'm not after you in case that's what you think, but if someone is lying I just have to react.

And thats bullshit , Did i say tagged players , and when did i say i have promoted them for along time?

just because i say we have players doesnt mean at all they areaffiliated to me. And we promote them now yes.

well, I just opened the page and the very first word I see is 'Rouge' to describe a rogue casino

Where?

We welcome Winner Casino to Premier Gaming.Powered by Playtech we are proud to bring this casino to your attention.Winner Casino so far has a reputation of good play and we have never had any complaints.Winner has a Live chat function with 24/7 Support with very friendly Staff.After reviewing there Site we will say there design is very nice and they even Feature some of the Classic Games like Pink Panther and Gladiator! Read More...

top of page:

their not there
their not there again

See that isnt coming up in spell checkers?

 

[dionysus]

2nd paragraph:
Nordic Bet is one of the most player Friendly sites on the Net. They offer Poker, Casino , Betting and alot more.There slots range is one of the most popular interests on there as it all stays in 1 Browser.If you were to click on a Game it will open in the same Window and if you want to come off the game just simply cross it off and your back to the Lobby.We reccomend the 'Dead or alive' Slot provided by NetEnt. Read More...

a lot not alot
their not there
you're not your
recommend not reccomend

 

[mrmark21]

She has not crossed a line here, but I must say that you have premiergaming.

I assume that Webmasters here are truetellers but in this case you have not been that.
As I showed buy posting links to your earlier threads you said in one of them that you didn't promote this casino yet.
In this thread you have done that for some time and have a lot of players.

How can we trust anything you say, or understand the reasons behind all your questions about different casinos?
I have reported you and your posts to the moderators just so you know.
I'm not after you in case that's what you think, but if someone is lying I just have to react.

I agree and noticed that at the beginning of this thread as well...

I'm open to constructive criticism but don't enjoy having insults thrown at me.

I'm very thankful for everyone's opinions and advice, this is a public forum and that's what we are here for, but I'm really only open to honest advice

 

[dionysus]

See that isnt coming up in spell checkers?

Because it's an actual word, but you aren't using the correct one (it's a homonym by the way). You need a grammar check as well. Or an editor. Or a native English speaker.

 

[me_and_ed]

And thats bullshit , Did i say tagged players , and when did i say i have promoted them for along time?

just because i say we have players doesnt mean at all they areaffiliated to me. And we promote them now yes.

This is not the first time your motives have been questioned at this forum.