Windows Casino looking great!

[JohnGalt]

Seeing that this group had been taken over by the Geisha Lounge / King Solomon group, I decided to give it a try and made some deposits at Windows. Had some BIG swings and busted some deposits but hit on a couple for about a $2000 win!

There was some confusion on the cashout regarding wagering requirements but as soon as I got into touch with management they cleared it up immediately, funds instantly credited to NETeller.

It's great to see that the new management is taking such a customer-friendly stance and is so willing to correct mistakes promptly. IMO, it's the times that mistakes are made that shows best the quality of a casino's management and service, and Windows passed with flying colors. My thanks to them. Great to see this is going to be a safe and courteous place to play. :notworthy

 

[KasinoKing]

It can only be good news, but I still can not understand why a group of Geisha's great reputation would want to buy up a site with such a 'chequered' past.

Oh well, good luck to them!

 

[Macgyver]

Their withdrawals and their customer service may be better, but their website sure needs some updating.

Their

You do not have permission to view link Log in or register now.

advertises that you can get a 100% bonus up to $150 on your first, second, third and fourth deposits. There's probably a "only redeem on second and future deposits if you haven't withdrawn" clause, but it's not mentioned.

However, right underneath that claim is the "original" Windows bonus that advertises $20 or 20% bonus on your second deposit.

Lastly, the 100% offers state that you'll get details (and coupon codes, I assume) in an email at sign up. Well, we all know how well casinos are with emailing players about bonuses, documents, etc. Why not just list the T&C on the site?

My two cents ...

 

[CasinoForumu]

It can only be good news, but I still can not understand why a group of Geisha's great reputation would want to buy up a site with such a 'chequered' past.

Oh well, good luck to them!

making succesful a casino with a bad name is more greater than making succesfull a casino with an already good name.

And I think they were searching for some excite.

 

[suzecat]

I am currently having an issue with Windows Casino that I am not ready to fully disclose. I have PM'd the rep (Greg) and also emailed their banking department. I will follow up this post when appropriate.

 

[The Dude]

This ain't good:

Legally licensed and fully insured, Windows Casino offers a high quality gaming environment and the most secure payment system on the net.

We all know this is bullshit. C'mon Greg - this should have been taken off of the site as soon as you took these guys on.

 

[suzecat]

I am currently having an issue with Windows Casino that I am not ready to fully disclose. I have PM'd the rep (Greg) and also emailed their banking department. I will follow up this post when appropriate.

Issue was resolved satisfactorily today by their banking department. One of those weird "the planets are out of alignment" things.

OK, soapbox in place...................

Folks, please (if you do not do so already) PM the rep before you post your problem with a casino and give Greg the time to get back to you (he's in London so remember the time difference). Most of us know that way back Windows used to be a good place, then fell way down in the dirt, now are climbing out with the help of a very reputable group. Come on - we're gamblers! Let's show some gamblers' spirit.

 

[thelawnet]

It's great to see that the new management is taking such a customer-friendly stance and is so willing to correct mistakes promptly. IMO, it's the times that mistakes are made that shows best the quality of a casino's management and service, and Windows passed with flying colors. My thanks to them. Great to see this is going to be a safe and courteous place to play. :notworthy

I wouldn't believe that they are now 'great', far from it in my experience:

1. played, won some money, checked with support that I was ok to withdraw, confirmed
2. withdrew
3. withdrawal reversed. Contact livehelp to ask why. Sorry, we can't tell you, you will need to email this address and wait a day for an answer.
4. Answer: you need to send us ID
5. Send in ID, receive acnowledgment from Windows.
6. make withdrawal again.
7. withdrawal reversed. Again, livehelp won't explain, need to email.
8. Answer received: even though our support told you you were ok to withdraw, you actually need to wager another $6,250, to make $18k in total. Email them back pointing out they told me I had wagered enough.
9. Get reply that the support person was wrong, and we are not going to do anything about it, just wager more money, we don't care.
10. Wager $10k more, and withdraw again
11. Withdrawal reversed. Don't even bother to contact livehelp this time, just email and wait.
12. Answer received: you need to wager $36k to cashout, and you have only wagered $21,225.

It seems like nothing has changed from the Windows of old (not that I played there then) - the tactic is to keep getting me to keep playing, doubling the wagering every time. Obviously they know that sooner or later as they keep screwing around with the wagering requirements they know eventually I will lose every penny, but it's really ridiculous.

I would steer WELL CLEAR. Just avoid.

 

[suzecat]

thelawnet: This just sucks, plain and simple. Have you PM'd their rep (Greg) about this? It is exactly the kind of arbitrary hoop jumping he should be aware of (and fix) IMO.

 

[thelawnet]

thelawnet: This just sucks, plain and simple. Have you PM'd their rep (Greg) about this? It is exactly the kind of arbitrary hoop jumping he should be aware of (and fix) IMO.

No I haven't. I just got t he latest email today, and wouldn't have said anything yet but for this thread being here.

I do find it pretty frustrating when casino support are either deliberately not helpful or just useless and it's necessary to message people on forums to get paid.

 

[suzecat]

No I haven't. I just got t he latest email today, and wouldn't have said anything yet but for this thread being here.

I do find it pretty frustrating when casino support are either deliberately not helpful or just useless and it's necessary to message people on forums to get paid.

No kidding.........the hope is that once you have messaged the rep and helped fix the problem, then it will go away. So it boils down to providing a valuable service to your fellow forum members which, IMO, is a good thing (ugh! did I sound like Martha? Didn't didn't didn't mean to.)

 

[jetset]

I wouldn't believe that they are now 'great', far from it in my experience:

1. played, won some money, checked with support that I was ok to withdraw, confirmed
2. withdrew
3. withdrawal reversed. Contact livehelp to ask why. Sorry, we can't tell you, you will need to email this address and wait a day for an answer.
4. Answer: you need to send us ID
5. Send in ID, receive acnowledgment from Windows.
6. make withdrawal again.
7. withdrawal reversed. Again, livehelp won't explain, need to email.
8. Answer received: even though our support told you you were ok to withdraw, you actually need to wager another $6,250, to make $18k in total. Email them back pointing out they told me I had wagered enough.
9. Get reply that the support person was wrong, and we are not going to do anything about it, just wager more money, we don't care.
10. Wager $10k more, and withdraw again
11. Withdrawal reversed. Don't even bother to contact livehelp this time, just email and wait.
12. Answer received: you need to wager $36k to cashout, and you have only wagered $21,225.

It seems like nothing has changed from the Windows of old (not that I played there then) - the tactic is to keep getting me to keep playing, doubling the wagering every time. Obviously they know that sooner or later as they keep screwing around with the wagering requirements they know eventually I will lose every penny, but it's really ridiculous.

I would steer WELL CLEAR. Just avoid.

Bloody hell, thelawnet you're a patient person! This sort of three ring circus is enough to make the blood boil.

Forgive this obvious question, but in terms of the T&C's in force at the time of your wager what was the W/T requirement? Does it bear any resemblance to these moving goal posts with which you are being repeatedly confronted?

 

[thelawnet]

Bloody hell, thelawnet you're a patient person! This sort of three ring circus is enough to make the blood boil.

Forgive this obvious question, but in terms of the T&C's in force at the time of your wager what was the W/T requirement? Does it bear any resemblance to these moving goal posts with which you are being repeatedly confronted?

It was supposed to be 30* deposit + bonus, a total of $9,000. I think they added something about double wagering requirements if you play blackjack, but only after I played.

There was something there that wagering was doubled if you were from the UK, but it wasn't clear whether it applied. It does say

"Every time you place a bet, your Playthrough Balance will decrease by that amount. When it reaches zero you have fulfilled the wagering requirements and are free to cash out the coupon and any winnings gained according to the coupon terms and conditions. "

The playthrough was zero, and I doublechecked with their support, so I cashed out.

They appear to be changing their terms all the time and retrospectively applying them.

I think they have doubled the wagering and then doubled it again, because I played a blackjack-like game (even though this term wasn't in there), and because I am from the UK. It's pretty irrelevant, as it wasn't in there when I played (although they make no note of when the page has been updated), and it certainly doesn't appear from their site that the wagering can quadruple.

 

[jetset]

It sounds as if even the staff are unsure of what W/T applies - I hope that Greg can assist you here because this seems to be more than a little screwed up.

Greg?

 

[Slotmachine]

It can only be good news, but I still can not understand why a group of Geisha's great reputation would want to buy up a site with such a 'chequered' past.

I guess it could be a good move from a domain name point of view. The domain name itself probably has some intrinsic value and it places them high in searches. Other than that, maybe they just got a really good deal.

Speaking of searches,
Link Removed (invalid URL)

Check out number 3: Windows casino is a rogue casino by Casinomeister

..and reading thelawnet's experience, I suggest they're kept in the rogue section until they can prove their worth.

I don't even have words to express my hatred toward casinos that stall payments. I don't know, they should just cease to exist. Wishful thinking I know.

Also, shit like that is harming Geisha's and Grand Ace's reputation now that they're officially connected.

Cheers,
SM

 

[Wagerjunction]

Fantastic observations

You know guys ,i spoke to Bryan at CAC and promised him that i would try to be more diplomatic and i will do so .

Windows is a Casino that is here to stay and will continue to get better and better despite what others do and think .This is going to happen.

Lawnet you PMed me but did not give me any info re your account and your quote here is absolutely flabbergasting

I think they added something about double wagering requirements if you play blackjack, but only after I played

Are you implying that Windows changed their terms and conditions because you might have won some money ? You dont even seem to be to sure about the T&Cs yourself .Did you read them ? .Looking at your posts its seems that you have not.

Well no worries ,i am back and i will sort this out for you as soon as possible.Just like i did for JohnGalt and Suzecat .

By the way thank you for the lovely words of encouragement from both of the above .Windows has been on a downward spiral for years and it was never going to be a quick fix when we took it over but we are happy that we are moving in the right direction ,albeit it bieng slow according to some .But it is nice to know that at least some people know that we are moving in the right direction.

 

[paul02085]

I hope Greg's last name isnt Friedman.

 

[Wagerjunction]

What do you mean

Nothing quite like an intelligent comment is there .

 

[largeeyes]

I must be missing the point here. If the software counts down the wagering requirement, why should he have to go double check what the terms and conditions are? Shouldn't your software be doing that with the 0.00 withdrawable becoming withdrawable after the wagering requirements are met? And if you want people to read these terms and conditions instead of following the cashier software information, why are they so bloody difficult to find? Clicking on the 100% up to $600 bonus link takes you to the T&C, right? Wrong, it downloads the software. The coupon T&C link is in a smaller font up in the corner. It also is amibiguous as to what "most" is

"Wagering requirements are doubled for players from Denmark, Germany, Israel and UK, and/or if most play through for any coupon is on Blackjack or other 21 games. "

If your software counts down wagering requirements and moves the money to withdrawable, that seems fairly cut and dry to me. I have $600 that bounced after 2 weeks and I was never even contacted about the rejection, so I may be a bit biased in my viewpoint.

You know guys ,i spoke to Bryan at CAC and promised him that i would try to be more diplomatic and i will do so .

Windows is a Casino that is here to stay and will continue to get better and better despite what others do and think .This is going to happen.

Lawnet you PMed me but did not give me any info re your account and your quote here is absolutely flabbergasting



Are you implying that Windows changed their terms and conditions because you might have won some money ? You dont even seem to be to sure about the T&Cs yourself .Did you read them ? .Looking at your posts its seems that you have not.

Well no worries ,i am back and i will sort this out for you as soon as possible.Just like i did for JohnGalt and Suzecat .

By the way thank you for the lovely words of encouragement from both of the above .Windows has been on a downward spiral for years and it was never going to be a quick fix when we took it over but we are happy that we are moving in the right direction ,albeit it bieng slow according to some .But it is nice to know that at least some people know that we are moving in the right direction.

 

[two_card]

Just checked the VP paytables.

Might as well play slots.

 

[silcnlayc]

If your software counts down wagering requirements and moves the money to withdrawable, that seems fairly cut and dry to me.

I agree most assuredly on this.

Thank you largeeyes, I couldn't have said it any better...and I am happy to see at least one person notices there is something definitely wrong in the way the wagering requirements are handled.

The countdown window or bonus window or whatever anyone wants to call it, should never have been placed next to the allowable withdrawable funds window.. IF IT DIDN'T/DOESN'T WORK!

IMO, all of the casinos need to just get rid of it all together to stop giving players the impression that they have met the requirements and allow them to go all the way to the withdrawing stage and let the money sit for hours to days in the pending status, then shoot them an e-mail saying , "SURPRISE", fooled ya...You don't get any money ...because we can and will use old software and that doesn't work etc etc etc......gotta love those lines... and T&C's state we can do this and not pay when we have a glich in our broken counters/software....blah blah blah.....

 

[Wagerjunction]

Time To Look at Windows

silcnlayc

I will take another look at this with the Casino to ensure that whatever we run in terms of promotions and wagering is as cut and dried as possible.I agree with you re the fact that if it shows that the cash is withdrawable that should be the case.

As with Windows and the history that we have to deal with ,we have brought this issue up with RTG re the lack of flexibility in the software.

They are taking a look at this and this will be improved in due course.

I do feel however that we are straying a little bit from the point here which is : Players can now play at Windows Casino with confidence.You can now be confident that if you have won you will be paid .

This is not an issue re bonuses and wagers - this to me is an issue re having trust and knowing you are going to get paid when you win at a place.

We have never had an issue with that.

In the meantime i will take what you have said and ask RTG for feedback

Regards
Greg

 

[silcnlayc]

I do feel however that we are straying a little bit from the point

You are absolutely right...my apologies..

Just tweaks me when I see this excuse used for not paying...

we have a glich in our broken counters/software

 

[Wagerjunction]

Glitch

There has never been a glitch ,the fact is that when RTG built this they had a certain type of operator that they used to work with and this tool or utility is now out dated and does not function properly for the uses of either the operator or the player.

In the meantime they (RTG ) have picked up a few quality operators ,the likes of ourselves and others and i think that you can tell from the amount of activity and the changes made that RTG are moving in the right direction.

Sometimes it is not as fast as we would like but there is only so much that can be done at any given time.

The fact of the matter is that the software can only be as good as the operators make it and it is (software ) getting better all the time .

If you would like to give me a list of all of the dislikes i will certainly take this up with RTG .Whatever can make the software more user friendly will be done.

Regards
Greg



Regards
Greg

 

[Agamemnon]

Why take the chance with Windows?

Some people seem to wonder why someone would take a chance on Windows Casino given their previous reputation.

Three reasons:
1. Player Database. -Windows was around for a long time.
2. Name. It's a strong name and it does get noticed by searchengines due to it's years of operation.
3. Price?

I would definetly think however that number1 is the main reason.

Just my 2 cents.

 

[largeeyes]

You are absolutely right...my apologies..

Just tweaks me when I see this excuse used for not paying...

I think following what you see goes and in hand with trust, but anyways. I have pmed you and emailed support and provided an opportunity to straighten this out 2 weeks after cashout. I will leave it in your hands and I look forward to hearing from you.

 

[thelawnet]

You know guys ,i spoke to Bryan at CAC and promised him that i would try to be more diplomatic and i will do so .

Windows is a Casino that is here to stay and will continue to get better and better despite what others do and think .This is going to happen.

Lawnet you PMed me but did not give me any info re your account and your quote here is absolutely flabbergasting

I think they added something about double wagering requirements if you play blackjack, but only after I played

Are you implying that Windows changed their terms and conditions because you might have won some money ? You dont even seem to be to sure about the T&Cs yourself .Did you read them ? .Looking at your posts its seems that you have not.

I haven't read this post before so apologies for coming back to it a week on but I think it demonstrates a very bad attitude in promoting what is after all a severely debased brand.

Yes of course I read the terms, and for what it's worth I am a lot more certain about Windows' terms than Windows casino itself was.

I know and guarantee and am prepared to swear that Windows did indeed change the terms posted on its website after I cashed out - I can state with 100% certainty that the terms posted there are not the same ones as when I played. If you think the terms were not changed, you need to check again and find out the truth. Whether this was because I won some money, I really don't know, probably not, but it didn't stop Windows support screwing me around for a month and coming up with a different bullshit excuse every time.

Fact is I withdrew on 10th of March, was told by live help:

thelawnet: I wonder if you can tell me whether I have met the requirements to withdraw my balance
Casino Support: Yes...
thelawnet: ok, so I have wagered all I need then?
Casino Support: Yes, your playthrough balance is zero.

After withdrawing I got the following useless email:

Unfortunately your NETeller withdrawal for $1,500.00 was today denied and your funds have been returned safely to your casino account: thelawnet.

Here are some possible reasons for this:

1) Wagering requirements haven't been properly fulfilled for one or more coupons or bonuses recently redeemed.

2) You have deposited to your account by eCheck and one or more of the checks hasn't cleared.

3) You can only withdraw by NETeller if you've already deposited by this method.

4) Winning redemptions of $200 or more require verification documents, please see the banking page of our website for full details: www.windowscasino.com/banking.phtml

5) Please note that larger NETeller withdrawals might have to be sent by check instead.

Please be sure to contact us if you should have any questions, we're available by email or you can talk to us immediately on Live Chat.

Great, 5 possible reasons why I might not be able to withdraw.... Take your pick.

Am told:

We need to see;

(1) A copy of a valid driver's license, passport, or other government issued ID
(2) A copy of a utility bill
(3) Your completed Credit Card Authorization Form (please download the casino webpage) Please make sure that you fill out the authorized amount on the form to be at least the sum of your total deposits to your account, and if you intend to make further deposits please allow for them too.
(4) Legible copies of both sides of all credit cards used on your account Please fax your documents to the following US number: +1(509)562-1275.
We also accept scanned documents sent by email to this support address.

If you have never used a credit card on your account please ignore steps 3 and 4.

Please don't hesitate to contact us should you have any further concerns, and thank you for your support!

Regards,

Kelly Small
Banking Dept.
Windows Casino

So I withdraw again, and 23rd March get the same useless email:

Unfortunately your NETeller withdrawal for $1,500.00 was today denied and your funds have been returned safely to your casino account: thelawnet.

Here are some possible reasons for this:

1) Wagering requirements haven't been properly fulfilled for one or more coupons or bonuses recently redeemed.

2) You have deposited to your account by eCheck and one or more of the checks hasn't cleared.

3) You can only withdraw by NETeller if you've already deposited by this method.

4) Winning redemptions of $200 or more require verification documents, please see the banking page of our website for full details: www.windowscasino.com/banking.phtml

5) Please note that larger NETeller withdrawals might have to be sent by check instead.

Please be sure to contact us if you should have any questions, we're available by email or you can talk to us immediately on Live Chat.

Best regards,

Kelly Small
Banking Dept.
Windows Casino

Email again, asking which of the multiple choice it is:

We have it up on the website and mention in every promotion we send that wagering is doubled if majority of gameplay has been done on blackjack.
Unfortunately our coupon system cannot accept and work with this exception automatically. This rule is followed manually upon request of withdrawal. I am sorry if the automatic playthrough counter misled you.

The wagering requirement of the coupon you have used is $9,000 on slots, therefore on blackjack it is $18,000.
You have already wagered $11,750.
The remaining playthrough is $6,250.

Please don't hesitate to contact us should you have any further concerns, and thank you for your support!

Regards,

Frederick
Banking Dept.
Windows Casino

I had a screenshot of the promotion showing 30* wagering, but unfortunately did not have the page showing the wagering on their website, so could not prove that it did not have double wagering for blackjack, but regardless reply pointing out that CS already told me I could withdraw, response comes back:

We are sorry for the inconvenience this may cause you, that supportee was wrong. Maybe he/she did not realize that you wagered on Blackjack. The playthrough balance shown at the backend computer is the same as you can see in the cashier, so he gave you a wrong answer.

Basically, tough, we don't care.

Feel like slitting my wrists would be a better option than dealing with Windows casino so I wager the few thousand more, and withdraw again.

Again, the following reply:

Unfortunately your NETeller withdrawal for $1,812.00 was today denied and your funds have been returned safely to your casino account: thelawnet.

Here are some possible reasons for this:

1) Wagering requirements haven't been properly fulfilled for one or more coupons or bonuses recently redeemed.

2) You have deposited to your account by eCheck and one or more of the checks hasn't cleared.

3) You can only withdraw by NETeller if you've already deposited by this method.

4) Winning redemptions of $200 or more require verification documents, please see the banking page of our website for full details: www.windowscasino.com/banking.phtml

5) Please note that larger NETeller withdrawals might have to be sent by check instead.

Please be sure to contact us if you should have any questions, we're available by email or you can talk to us immediately on Live Chat.

Best regards,

Kelly Small
Banking Dept.
Windows Casino

I email yet again asking them to clarify their useless 5 possible option email and get told

According our promotional rules if majority of gameplay had been on blackjack the wagering minimum is doubled.
Therefore you need to wager $18000x2=$36000 to cash out.
Until this moment your wager is: $21225.

I send them the following email

It seems every time I contact you the wagering requirement doubles.

Can you please stop it and just pay me my winnings.

Thank you.

Get reply

The $36000 playthrough is the correct amount as my college unfortunately forgot to add up the last 2 coupons as there was no zero out between the coupons. Therefore the big playthrough.

Have no idea what this means, so contact Greg here.

Get another email from Windows

Your recent withdrawal has been denied according to our Terms&Conditions on wagering minimums.

(

You do not have permission to view link Log in or register now.

)

The coupon you have used require a minimum of $10500 playthrough on games not excluded from the list.

It is also a state that if majority of gameplay has been on Blackjack or other “21 games” the wagering is doubled. As 100% of your games in the casino has been on Blackjack the wagering minimum rise to $21000.

Until this moment you have wagered $18150 since obtaining the coupon. Therefore a minimum of an additional $2850 is required.

Thank you for your kind understanding.
Best Regards,

Adam Jacobs

Support Team Manager

Windows Casino

Not forgetting that (a) the double wagering for blackjack was added after I cashed out (b) the words "and 21 games" were added even after that, the wagering has changed again.....

This time it's looking like deliberate screwing around. Where has $10,500 come from? Nobody at any point in this has mentioned any number that could make $10,500 (which would be 35* deposit + bonus), so it just seems like the support have pulled the number out of the air. And let's not forget that the CS told me that I had wagered $21,225 the last time, so even under this totally bullshit completely unsupportable $21k figure, I would have wagered enough, not that it seems to matter to Windows, where the same CS will tell you a different reason why you can't withdraw every time you email.

All of this might just be total incompetence by Windows, but it does come across pretty bad, and it's not really welcome after I've been the one to send screenshots of terms, etc. to Windows, to be accused of not knowing what the terms are when it's very clear that Windows itself doesn't know what it is doing, and I have only finally been paid today.

 

[two_card]

If the VP paytables were much better - I would play.

Although I have not played in a long time - Windows paid me without a hassle. I stopped to support other players.

 

[Pinababy69]

I'll be waiting for the answer to this one. Lawnet, it's almost laughable...not quite, but almost.

Absolutely love the three multiple choice denial emails. This comes back to a discussion we had here before about casinos losing the personal touch. Those emails are nothing but standard responses. What would be so hard about having support actually LOOK at your account before the withdrawal is denied and composing a "Withdrawal Denied" email that is actually relevant to your particular account?

 

[thelawnet]

I'll be waiting for the answer to this one. Lawnet, it's almost laughable...not quite, but almost.

Absolutely love the three multiple choice denial emails. This comes back to a discussion we had here before about casinos losing the personal touch. Those emails are nothing but standard responses. What would be so hard about having support actually LOOK at your account before the withdrawal is denied and composing a "Withdrawal Denied" email that is actually relevant to your particular account?

I guess they reject so many withdrawals they just have a big 'Reject cashout' button, and it automatically denies the cashout. Can't think of any other reason why this would be done.

 

[Pinababy69]

I guess they reject so many withdrawals they just have a big 'Reject cashout' button, and it automatically denies the cashout. Can't think of any other reason why this would be done.

I can, but I'm going to keep it zipped, lol. Can't wait for the reply though. I hope you get your money Lawnet, make sure you let us know.

 

[retlaw]

It looks like nothing has changed at Windows Casino.
I played there for 3 years several times a week.

I got always payed until I did win $ 4000, then the problems began.
Their CS as always been bad and many times even not responding.

I don't understand why suddenly they are no longer on the "rogue" list.
Only because they were taken over by another group?

I think Bryan should have put them in a "waiting list" before giving them the label of Accredited Casino.

 

[Pinababy69]

I made the mistake of also believing that Windows itself was on the accredited list, but just went and checked and they are not. It does list Grand Aces/Geisha who were there before they took over Windows. I don't see Windows listed anywhere actually. Someone correct me if I'm wrong?

 

[The Dude]

...I think Bryan should have put them in a "waiting list" before giving them the label of Accredited Casino.

They are not "Accredited" -- I don't know how you got this impression.

Windows casino was listed in the rogue section for years - mainly for their use of deceptive advertising and other stupid BS that they had pulled in the past. But with the recent takeover, there has been a change of ownership and management. The new Windows is a shell of the old.

But in the same breath, I would say their "re-launch" was premature and not well thought out. I have made myself pretty clear about this. They still maintain the poorly designed website; black background - stupid rotating ball, etc. At least they have removed the "offending" text. They should have revamped the site completely, but I've ragged on them enough on this as it is. They know this already.

As for having any problems, please contact Greg:
https://www.casinomeister.com/forums/members/

He'll put a boot up someone's ass I'm sure

...It looks like nothing has changed at Windows Casino.
I played there for 3 years several times a week.

I got always payed until I did win $ 4000, then the problems began.
Their CS as always been bad and many times even not responding.

I don't understand why suddenly they are no longer on the "rogue" list.
Only because they were taken over by another group?.

Obviously being on the rogue list means nothing to some people...you played there for three years during their height of "rogueness". What's up with that?

Why even rogue anyone? Why do you care?

 

[retlaw]

Obviously being on the rogue list means nothing to some people...you played there for three years during their height of "rogueness". What's up with that?

Why even rogue anyone? Why do you care?

When I started playing there I was not aware of the fact that it was a "rogue casino"
I only knew it since I found this forum by a "search" on Google.

What I do remember is that you wrote somewhere in the past, that you never did get a complaint about Windows Casino from people who were not payed.Which is for me still the most important.

And I also remember that during that "period of three years "you have removed them from the "rogue list" for a while, because they promised improvement.

 

[The Dude]

When I started playing there I was not aware of the fact that it was a "rogue casino"
I only knew it since I found this forum by a "search" on Google.

What I do remember is that you wrote somewhere in the past, that you never did get a complaint about Windows Casino from people who were not payed.Which is for me still the most important.

And I also remember that during that "period of three years "you have removed them from the "rogue list" for a while, because they promised improvement.

They were never removed from the list until a couple of months ago. They even won an award in January:
https://www.casinomeister.com/static/meister_awards/bestworst2005.php

It's a shame that many players (yourself included) consider being paid as the main criteria for whether or not a casino is good. By patronizing a casino, you are supporting everything they stand for. I'll leave it at that.

 

[kidd75219]

If you would like to give me a list of all of the dislikes i will certainly take this up with RTG .Whatever can make the software more user friendly will be done.

Make it so we can uninstall casinos from the Start Menu, like Microgaming and Playtech do. I really hate having to go into my "Add or Remove programs" just to uninstall a casino.

 

[Wagerjunction]

Casinomeister and Rouges

Thank you for the response Bryan and it is a measure of the man that you are to take Windows off the Rogue list .I know that we will not dissappoint.

I am a firm believer in the good that this forum creates otherwise i would not bother and i will carry on posting my thoughts to everyone here.

Bryan has been very proactive in his stance towards Windows and with their history i can not blame him.

The fact of the matter is that Windows is a very complicated situation and it was never going to be an overnight fix ,that in conjunction with a lot of development work that took priority over the redesign of Windows is why the Windows site has hardly been touched.

We are also in the process of moving all servers from Costa Rica and a whole host of other changes that impact on the Casino such as licencing from Kahnawake.

Saying that -there are hiccups and learning curves in all businesses and we are doing our best at the moment.One of the most valuable things that i take to the Casinos from this forum are the links to the threads and we make use of the feedback that we get from people .

Lawnet - my questions were to the point ,i asked you if you thought Windows had changed the wagering just because you won.Your post said the following

I think they have doubled the wagering and then doubled it again, because I played a blackjack-like game (even though this term wasn't in there), and because I am from the UK.

I can assure you tha the above is not the case .The Blackjack wagering rule has always been there.

I do agree with you however when you say that you should not be posting to forums to get paid your winnings.

The terms and conditions did change but that was to include all 21 games in the double wagering requirement.The Blackjack rule has always been there though.

I admit things are not perfect but they are getting better and they will provide a great gamfing experience in the short term future once all of our plans come together.

One quick question Lawnet - Have you been paid ?
You make it sound like a terrible crime to get a auto email from a Casino .How many auto emails have you received from other Casino groups ?
As for your theory of it might be because you are from the UK - well we are a UK based company so i can assure you there is no bias there.



And finally i leave you with a quote from the lovely Suzecat

Folks, please (if you do not do so already) PM the rep before you post your problem with a casino and give Greg the time to get back to you (he's in London so remember the time difference). Most of us know that way back Windows used to be a good place, then fell way down in the dirt, now are climbing out with the help of a very reputable group. Come on - we're gamblers! Let's show some gamblers' spirit.

Windows is a place where people can play with confidence again and the hiccups will be ironed out in due course.

Finally i want to thank Bryan and the other members of the forum that continue to give me feedback.It does help me tremendously and will continue to do so for a very long time i hope.

I aim for Windows to be on the accredited list by the middle of this year and i am confident that it will be once everything falls into place

Best Regards
Greg

 

[thelawnet]

Lawnet - my questions were to the point ,i asked you if you thought Windows had changed the wagering just because you won.Your post said the following

I can assure you tha the above is not the case .The Blackjack wagering rule has always been there.

I do agree with you however when you say that you should not be posting to forums to get paid your winnings.

The terms and conditions did change but that was to include all 21 games in the double wagering requirement.The Blackjack rule has always been there though.

Demonstrably untrue.

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vs

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When it was changed exactly I do not know.

And regardless, you acknowledge 'The terms and conditions did change but that was to include all 21 games in the double wagering requirement.The Blackjack rule has always been there though.'

But I did not play blackjack!!! I played '21 games'.

One quick question Lawnet - Have you been paid ?

Yes, if you read my last post but one I do say,

All of this might just be total incompetence by Windows, but it does come across pretty bad, and it's not really welcome after I've been the one to send screenshots of terms, etc. to Windows, to be accused of not knowing what the terms are when it's very clear that Windows itself doesn't know what it is doing, and I have only finally been paid today.

You make it sound like a terrible crime to get a auto email from a Casino .How many auto emails have you received from other Casino groups ?

I aim for Windows to be on the accredited list by the middle of this year and i am confident that it will be once everything falls into place

I am not really sure why you are defending the situation that went on here. Windows casino screwed me around for over a month after telling me I was good to withdraw. That is crime enough to me. The casino screwed up, not once, but at least four times. Please do read my long post from yesterday and tell me what I have done wrong,

I do not mind a single auto email, but I do mind when I receive not one, but three, all equally unhelpful (at least other casinos give a single reason for not paying), and I don't think Windows is going to be accredited if stuff like this goes on, and you seem to be the one criticising me!

 

[GrandMaster]

Make it so we can uninstall casinos from the Start Menu, like Microgaming and Playtech do. I really hate having to go into my "Add or Remove programs" just to uninstall a casino.

And I hate having uninstalls and other junk cluttering up my start menu.

 

[suzecat]

And I hate having uninstalls and other junk cluttering up my start menu.

Yes, there are some of us old-timers (NOT you necessarily GM) who do like to use add/remove function to clean out undesired SW and such. It makes for a grand world when we are each so different...........

 

[Pinababy69]

It's a shame that many players (yourself included) consider being paid as the main criteria for whether or not a casino is good. By patronizing a casino, you are supporting everything they stand for. I'll leave it at that.

One quick question Lawnet - Have you been paid ?

Anyone besides me see the irony here? I absolutely agree with CM's statement that payment of a player should not be the only criteria in judging whether or not a casino is "good". But apparently that is the bottom line for GrandAcesGeisha, or at least in this particular case anyway.

I am not really sure why you are defending the situation that went on here. Windows casino screwed me around for over a month after telling me I was good to withdraw. That is crime enough to me. The casino screwed up, not once, but at least four times. Please do read my long post from yesterday and tell me what I have done wrong,

I do not mind a single auto email, but I do mind when I receive not one, but three, all equally unhelpful (at least other casinos give a single reason for not paying), and I don't think Windows is going to be accredited if stuff like this goes on, and you seem to be the one criticising me!

A month? To get what was rightfully yours? Don't know how others feel, but unacceptable to me. Not sure about the T&C's and what went on there, so I'm going to leave that, as I have no PROOF. The automated emails thing would have driven me batty, although in all fairness I think it's more of an RTG thing, than a GrandAcesGeisha thing. That may be something they want to take a look at? Someone should have stepped in long before a month was up and looked at this player as an individual and not just another "withdrawal denied".

And I have to agree with Lawnet that the overall tone of the reply to him was that he was the one being criticised, and the one to blame somehow. You are a more patient person than I am Lawnet, hats off to you!! And I am glad you got your money.....finally!!!