You were incredibly rude to staff members and based on other factors I have taken the decision to close your account and void your free money win.
I think some of you are missing the bolded part above.
The decision was NOT based entirely on their rudeness to the CS staff.
If Ms Sloto could provide at least an indication as to what the "other factors" are it might stop those who are accusing MC of "avoiding paying players".
I don't feel comfortable with winnings being confiscated solely due to rudeness. Close the account....by all means...but pay the player first. Of course, this does NOT apply if there ARE other reasonable circumstances...such as the OP not being who they say they are, or not being legit in some way. I'm still stuggling with the incredible level of English from a "self-taught in 12 months" German citizen....and I suspect if we were privy to the insults in chat we might find it is even more incredible.