Guts/Betspin/Rizk and generally the issue with Groups and Operators linked by licence

[petro]

Did you talk to Ben about it? Nothing can make me believe he would let his staff close an account for no reason.

I asked a question to Ben about Rizk and he said: "Sorry, but I run the company that provides them with their platform and I have nothing to do with the day to day or overall management of the casino."
And he re-directed the question to someone else. I think his position at the casino changed.

I bet above the allowed bet by accident once at Guts and they were cool with it; they never bonus banned me.

From what I have read so far I see no indication of bonus abuse.
If the casino believes otherwise, what can you do?

 

[dionysus]

I asked a question to Ben about Rizk and he said: "Sorry, but I run the company that provides them with their platform and I have nothing to do with the day to day or overall management of the casino."
And he re-directed the question to someone else. I think his position at the casino changed.

I bet above the allowed bet by accident once at Guts and they were cool with it; they never bonus banned me.

iGaming Cloud provides the platform for the casinos (Ben) so if you want to ask managerial questions regarding the casinos probably best to go to Captain Rizk (Rizk) or Yits (GUTS)

 

[taximania123]

STILL no response. I thought they were supposed to be active on this forum

Also sent 2/3 messages that havent been answered.

 

[Tirilej]

I asked a question to Ben about Rizk and he said: "Sorry, but I run the company that provides them with their platform and I have nothing to do with the day to day or overall management of the casino."
And he re-directed the question to someone else. I think his position at the casino changed.

I bet above the allowed bet by accident once at Guts and they were cool with it; they never bonus banned me.

From what I have read so far I see no indication of bonus abuse.
If the casino believes otherwise, what can you do?

I meant of course if he had been talking to Ben at the time it happened, not now.

Now, as Dionysus says he's not the person to turn to. The others are good enough as far as I can see

 

[dionysus]

As Tril says, solid outfit.
Granted, nigh on three weeks since his last login, but then, there could be any number of personal reasons for this.
If it hits a month, I'd pm Bryan as a heads up. (ps - this isnt directed at anyone in particular - rather, anyyone trying to pm Yits).

edit - 2 weeks, apologies

 

[taximania123]

As Tril says, solid outfit.
Granted, nigh on three weeks since his last login, but then, there could be any number of personal reasons for this.
If it hits a month, I'd pm Bryan as a heads up. (ps - this isnt directed at anyone in particular - rather, anyyone trying to pm Yits).

Has he really not been here for three weeks ?

 

[dionysus]

Has he really not been here for three weeks ?

March 9th was last login date

 

[mac72]

That would be nigh on two weeks

 

[dionysus]

That would be nigh on two weeks

Lol, yup, was just reading calendar between posts.
Same holds true - not critical, reps have lives too. I'd only worry if a month hit.

 

[mac72]

Lol, yup, was just reading calendar between posts.
Same holds true - not critical, reps have lives too. I'd only worry if a month hit.

Couldn't agree less.Sure they have lives, so when they're not about they get others to cover.

Maybe you think anyone with a complaint would think its ok just to hear nothing for a month, i can think of no scenario where that is acceptable.This is a business they are fronting and anyone with a complaint usually (not always) has money at stake.
Without being too harsh i simply wouldn't care what is going on in their private lives as it is just that - private and shouldn't interfere with their professional duties.If it does, step aside for a while and let someone else step in,if you can't handle it long term well then i guess your out of a job but to cite "personal reasons" for just leaving your customers hanging does not wash with me.

 

[dionysus]

Couldn't agree less.Sure they have lives, so when they're not about they get others to cover.

Maybe you think anyone with a complaint would think its ok just to hear nothing for a month, i can think of no scenario where that is acceptable.This is a business they are fronting and anyone with a complaint usually (not always) has money at stake.
Without being too harsh i simply wouldn't care what is going on in their private lives as it is just that - private and shouldn't interfere with their professional duties.If it does, step aside for a while and let someone else step in,if you can't handle it long term well then i guess your out of a job but to cite "personal reasons" for just leaving your customers hanging does not wash with me.

True, but there are no less than 2 GUTS reps in the forum to contact. Additionally, there's live chat support and email who can easily forward any pressing concerns or elevate matters.

Fo me? A month is negligence. Two weeks - we've no idea what pressing concerns have arisen.
I'd personally, given GUTS history, give leeway

 

[mac72]

True, but there are no less than 2 GUTS reps in the forum to contact. Additionally, there's live chat support and email who can easily forward any pressing concerns or elevate matters.

Fo me? A month is negligence. Two weeks - we've no idea what pressing concerns have arisen.
I'd personally, given GUTS history, give leeway

So what your saying is that anyone looking one is actually being ignored by both??? I assume if one is unable to deal with queries the other checks out inbox for them or they have it forwarded.Or is it just a little game of chance we play,try and get one and if they don't respond after a few weeks try the other?? After that go to live chat,email ? Why bother having reps at all.
I personally given GUTS history with me wouldn't give them leeway at all.

 

[dionysus]

Horses for courses I suppose - support, here and in site, have always been stellar for me.
For Tony, I understand his absentia - there's Yits for day to day forum.

Before I'd think to burn Yits at the cross I'd be more concerned he's well and able. Like I said, if anything were truly pressing, there's in-site support, 24/7.

It may well be indicative of something larger - I just prefer to err on the other side.

 

[mac72]

Horses for courses I suppose - support, here and in site, have always been stellar for me.
For Tony, I understand his absentia - there's Yits for day to day forum.

Before I'd think to burn Yits at the cross I'd be more concerned he's well and able. Like I said, if anything were truly pressing, there's in-site support, 24/7.

It may well be indicative of something larger - I just prefer to err on the other side.

Chat just now:
Elsebeth
Hello Client. How may I help you?
Client
hi elsebeth,is yits around?
Elsebeth
Yes, he should be
Client
could you transfer me please
Elsebeth
Sadly Yits does not accept chats
Client
but he is in the office??
Read
Elsebeth
10:26 am
Yes, but Yits is not available for chats. Is there anything I can forward to him please?

Appears he well and able just way too important for live chat prefering others to chase him by email so he can ignore and not reply.

 

[Tirilej]

Yits wrote in another thread on the 9th that he would be gone for 5 days.
Back the 15th he probably had more urgent things to do. Then we had the weekend and I'm sure he will come in this week.

Your dealing with Guts happened a year ago, but have affected other accounts recently. You did say in this thread earlier that it wasn't a big deal so he maybe thought you were a patient guy. He will deal with it and he will say he's sorry he's late

 

[mac72]

there's Yits for day to day forum.

.

Not so much day to day but the days he bothers to show up

 

[dionysus]

Doesnt that rather suggest he has many pressing issues currently (he IS the casino manager)?
Yes - reps should be available and responsive. But again, I'm not familiar with what's currently on his plate.

Seeing as you readily got a response in chat, seems any issues could have been discussed or forwarded.

One thing, which I'd think is apparent, is that
A - he will address issues as able
B - put a person in place as able

One thing that is absolutely certain, is if, given a substantial absence, Bryan would step in.

 

[mac72]

Yits wrote in another thread on the 9th that he would be gone for 5 days.
Back the 15th he probably had more urgent things to do. Then we had the weekend and I'm sure he will come in this week.

Your dealing with Guts happened a year ago, but have affected other accounts recently. You did say in this thread earlier that it wasn't a big deal so he maybe thought you were a patient guy. He will deal with it and he will say he's sorry he's late

Sorry Tirilej are you an apologist for Guts??

You are correct he said he was away for 5 days back 15th,another 6 days have gone by now?

How do you know he will deal with it today tomorrow or any other day?? You don't you are just coming out with your usual defence of your favourites which is quite frankly getting a bit tiresome

 

[mac72]

Doesnt that rather suggest he has many pressing issues currently (he IS the casino manager)?
Yes - reps should be available and responsive. But again, I'm not familiar with what's currently on his plate.

Seeing as you readily got a response in chat, seems any issues could have been discussed or forwarded.

One thing, which I'd think is apparent, is that
A - he will address issues as able
B - put a person in place as able

One thing that is absolutely certain, is if, given a substantial absence, Bryan would step in.

This is what is nonsense about public forums sometimes the logic that is used.

I don't need to go onto chat, i have pm'd him numerous times.
Now please explain why it would be "apparent" to me that he will either address my issues or delegate them? He hasn't up until now so why is it "apparent" it is anything but

 

[mac72]

Doesnt that rather suggest he has many pressing issues currently (he IS the casino manager)?
Yes - reps should be available and responsive. But again, I'm not familiar with what's currently on his plate.

Seeing as you readily got a response in chat, seems any issues could have been discussed or forwarded.

One thing, which I'd think is apparent, is that
A - he will address issues as able
B - put a person in place as able

One thing that is absolutely certain, is if, given a substantial absence, Bryan would step in.

Sorry and if he IS the Casino Manager and that job now takes up so much of his time perhaps he shouldn't of put himself forward for this role as rep on this forum as it appears obvious that he is not able to devote the time to it

 

[dionysus]

The apparent part comes from their large and prominent presence here within CM.
I'm not familiar with your history, but that aside, I can't see it outweighing their many contributions here (CM award winner 2014 for example).

Trilej as far as I know, isnt an apologist for GUTS, not am I for her - but that attack seems unwarranted.

Am I swearing by GUTS and Yits?. No?
Do they deserve the benefit of the doubt imo?
Hells yes.

 

[Captain Rizk]

Chat just now:
Elsebeth
Hello Client. How may I help you?
Client
hi elsebeth,is yits around?
Elsebeth
Yes, he should be
Client
could you transfer me please
Elsebeth
Sadly Yits does not accept chats
Client
but he is in the office??
Read
Elsebeth
10:26 am
Yes, but Yits is not available for chats. Is there anything I can forward to him please?

Appears he well and able just way too important for live chat prefering others to chase him by email so he can ignore and not reply.

Mac72, as it happens Yits was in a meeting with me at that time, where we were discussing - amongst a large number of other matters - your case and that of taximania123.

There have been other points on this during this whole thread and so to be clear. Earlier this month we upgraded our cross referencing software and procedures to ensure that these type of situations should not happen in the future, this means that anyone that has an exclusion from any of the brands should NOT even be able to register at another brand during an exclusion period.

What it also means is that on top of an already full workload there is a backlog of cases that are being resolved on a daily basis. Taximania123 should receive a communication in the next hour or two that his case has been resolved and Mac72, Yits will get to your case later today.

You can rest assured that these cases still have visibility and are being actioned, the necessary processes are being followed. The relevant and auditable paperwork that we need to do for these cases is being created and processed

Yits wrote in another thread on the 9th that he would be gone for 5 days.
Back the 15th he probably had more urgent things to do. Then we had the weekend and I'm sure he will come in this week.

Your dealing with Guts happened a year ago, but have affected other accounts recently. You did say in this thread earlier that it wasn't a big deal so he maybe thought you were a patient guy. He will deal with it and he will say he's sorry he's late

Tirilej is pretty much spot on here and, as above, and as above these will be solved asap.

 

[dionysus]

Sorry and if he IS the Casino Manager and that job now takes up so much of his time perhaps he shouldn't of put himself forward for this role as rep on this forum as it appears obvious that he is not able to devote the time to it

Quite probably correct. He has/had very big shoes to fill. Since neither you nor I am aware, perhaps that's one more thing currently on his plate.

Anyway, you and I (and I happily accept my fault here) have derailed mighily, and I'm happy, having had my 2 cents, will step back.
I'd think, if you've grievances not being addresed, maxd and Bryan are your next recourse.

EDIT: apologies - the Cap'n responded as I typed the above

 

[mac72]

The apparent part comes from their large and prominent presence here within CM.
I'm not familiar with your history, but that aside, I can't see it outweighing their many contributions here (CM award winner 2014 for example).

Trilej as far as I know, isnt an apologist for GUTS, not am I for her - but that attack seems unwarranted.

Am I swearing by GUTS and Yits?. No?
Do they deserve the benefit of the doubt imo?
Hells yes.

Thats exactly why it shouldn't be apparent.They used to have a large and prominent presence here , i see many pointing out that is not the case currently. CM award winner 2014 , sorry its now 2016?
What attack are you on about? She as usual is playing down something that is an issue for me and i am pointing out that when someone tells me they will be back in 5 days and then ignores various communications thereafter that annoys me,and for someone else to interject and start making excuses for that 3rd party annoys me even more.

 

[dionysus]

Thats exactly why it shouldn't be apparent.They used to have a large and prominent presence here , i see many pointing out that is not the case currently. CM award winner 2014 , sorry its now 2016?
What attack are you on about? She as usual is playing down something that is an issue for me and i am pointing out that when someone tells me they will be back in 5 days and then ignores various communications thereafter that annoys me,and for someone else to interject and start making excuses for that 3rd party annoys me even more.

As a quick aside, 2016 notification addresses all of 2015; and 2015, for 2014...so essentially, they won the awards before the most current..ie but a year and a bit they won
Additionally, as it turns out, Tril was likely pretty spot on.