Windows Casino looking great!

[JohnGalt]

Seeing that this group had been taken over by the Geisha Lounge / King Solomon group, I decided to give it a try and made some deposits at Windows. Had some BIG swings and busted some deposits but hit on a couple for about a $2000 win!

There was some confusion on the cashout regarding wagering requirements but as soon as I got into touch with management they cleared it up immediately, funds instantly credited to NETeller.

It's great to see that the new management is taking such a customer-friendly stance and is so willing to correct mistakes promptly. IMO, it's the times that mistakes are made that shows best the quality of a casino's management and service, and Windows passed with flying colors. My thanks to them. Great to see this is going to be a safe and courteous place to play. :notworthy

 

[KasinoKing]

It can only be good news, but I still can not understand why a group of Geisha's great reputation would want to buy up a site with such a 'chequered' past.

Oh well, good luck to them!

 

[Macgyver]

Their withdrawals and their customer service may be better, but their website sure needs some updating.

Their

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advertises that you can get a 100% bonus up to $150 on your first, second, third and fourth deposits. There's probably a "only redeem on second and future deposits if you haven't withdrawn" clause, but it's not mentioned.

However, right underneath that claim is the "original" Windows bonus that advertises $20 or 20% bonus on your second deposit.

Lastly, the 100% offers state that you'll get details (and coupon codes, I assume) in an email at sign up. Well, we all know how well casinos are with emailing players about bonuses, documents, etc. Why not just list the T&C on the site?

My two cents ...

 

[CasinoForumu]

It can only be good news, but I still can not understand why a group of Geisha's great reputation would want to buy up a site with such a 'chequered' past.

Oh well, good luck to them!

making succesful a casino with a bad name is more greater than making succesfull a casino with an already good name.

And I think they were searching for some excite.

 

[suzecat]

I am currently having an issue with Windows Casino that I am not ready to fully disclose. I have PM'd the rep (Greg) and also emailed their banking department. I will follow up this post when appropriate.

 

[The Dude]

This ain't good:

Legally licensed and fully insured, Windows Casino offers a high quality gaming environment and the most secure payment system on the net.

We all know this is bullshit. C'mon Greg - this should have been taken off of the site as soon as you took these guys on.

 

[suzecat]

I am currently having an issue with Windows Casino that I am not ready to fully disclose. I have PM'd the rep (Greg) and also emailed their banking department. I will follow up this post when appropriate.

Issue was resolved satisfactorily today by their banking department. One of those weird "the planets are out of alignment" things.

OK, soapbox in place...................

Folks, please (if you do not do so already) PM the rep before you post your problem with a casino and give Greg the time to get back to you (he's in London so remember the time difference). Most of us know that way back Windows used to be a good place, then fell way down in the dirt, now are climbing out with the help of a very reputable group. Come on - we're gamblers! Let's show some gamblers' spirit.

 

[thelawnet]

It's great to see that the new management is taking such a customer-friendly stance and is so willing to correct mistakes promptly. IMO, it's the times that mistakes are made that shows best the quality of a casino's management and service, and Windows passed with flying colors. My thanks to them. Great to see this is going to be a safe and courteous place to play. :notworthy

I wouldn't believe that they are now 'great', far from it in my experience:

1. played, won some money, checked with support that I was ok to withdraw, confirmed
2. withdrew
3. withdrawal reversed. Contact livehelp to ask why. Sorry, we can't tell you, you will need to email this address and wait a day for an answer.
4. Answer: you need to send us ID
5. Send in ID, receive acnowledgment from Windows.
6. make withdrawal again.
7. withdrawal reversed. Again, livehelp won't explain, need to email.
8. Answer received: even though our support told you you were ok to withdraw, you actually need to wager another $6,250, to make $18k in total. Email them back pointing out they told me I had wagered enough.
9. Get reply that the support person was wrong, and we are not going to do anything about it, just wager more money, we don't care.
10. Wager $10k more, and withdraw again
11. Withdrawal reversed. Don't even bother to contact livehelp this time, just email and wait.
12. Answer received: you need to wager $36k to cashout, and you have only wagered $21,225.

It seems like nothing has changed from the Windows of old (not that I played there then) - the tactic is to keep getting me to keep playing, doubling the wagering every time. Obviously they know that sooner or later as they keep screwing around with the wagering requirements they know eventually I will lose every penny, but it's really ridiculous.

I would steer WELL CLEAR. Just avoid.

 

[suzecat]

thelawnet: This just sucks, plain and simple. Have you PM'd their rep (Greg) about this? It is exactly the kind of arbitrary hoop jumping he should be aware of (and fix) IMO.

 

[thelawnet]

thelawnet: This just sucks, plain and simple. Have you PM'd their rep (Greg) about this? It is exactly the kind of arbitrary hoop jumping he should be aware of (and fix) IMO.

No I haven't. I just got t he latest email today, and wouldn't have said anything yet but for this thread being here.

I do find it pretty frustrating when casino support are either deliberately not helpful or just useless and it's necessary to message people on forums to get paid.

 

[suzecat]

No I haven't. I just got t he latest email today, and wouldn't have said anything yet but for this thread being here.

I do find it pretty frustrating when casino support are either deliberately not helpful or just useless and it's necessary to message people on forums to get paid.

No kidding.........the hope is that once you have messaged the rep and helped fix the problem, then it will go away. So it boils down to providing a valuable service to your fellow forum members which, IMO, is a good thing (ugh! did I sound like Martha? Didn't didn't didn't mean to.)

 

[jetset]

I wouldn't believe that they are now 'great', far from it in my experience:

1. played, won some money, checked with support that I was ok to withdraw, confirmed
2. withdrew
3. withdrawal reversed. Contact livehelp to ask why. Sorry, we can't tell you, you will need to email this address and wait a day for an answer.
4. Answer: you need to send us ID
5. Send in ID, receive acnowledgment from Windows.
6. make withdrawal again.
7. withdrawal reversed. Again, livehelp won't explain, need to email.
8. Answer received: even though our support told you you were ok to withdraw, you actually need to wager another $6,250, to make $18k in total. Email them back pointing out they told me I had wagered enough.
9. Get reply that the support person was wrong, and we are not going to do anything about it, just wager more money, we don't care.
10. Wager $10k more, and withdraw again
11. Withdrawal reversed. Don't even bother to contact livehelp this time, just email and wait.
12. Answer received: you need to wager $36k to cashout, and you have only wagered $21,225.

It seems like nothing has changed from the Windows of old (not that I played there then) - the tactic is to keep getting me to keep playing, doubling the wagering every time. Obviously they know that sooner or later as they keep screwing around with the wagering requirements they know eventually I will lose every penny, but it's really ridiculous.

I would steer WELL CLEAR. Just avoid.

Bloody hell, thelawnet you're a patient person! This sort of three ring circus is enough to make the blood boil.

Forgive this obvious question, but in terms of the T&C's in force at the time of your wager what was the W/T requirement? Does it bear any resemblance to these moving goal posts with which you are being repeatedly confronted?

 

[thelawnet]

Bloody hell, thelawnet you're a patient person! This sort of three ring circus is enough to make the blood boil.

Forgive this obvious question, but in terms of the T&C's in force at the time of your wager what was the W/T requirement? Does it bear any resemblance to these moving goal posts with which you are being repeatedly confronted?

It was supposed to be 30* deposit + bonus, a total of $9,000. I think they added something about double wagering requirements if you play blackjack, but only after I played.

There was something there that wagering was doubled if you were from the UK, but it wasn't clear whether it applied. It does say

"Every time you place a bet, your Playthrough Balance will decrease by that amount. When it reaches zero you have fulfilled the wagering requirements and are free to cash out the coupon and any winnings gained according to the coupon terms and conditions. "

The playthrough was zero, and I doublechecked with their support, so I cashed out.

They appear to be changing their terms all the time and retrospectively applying them.

I think they have doubled the wagering and then doubled it again, because I played a blackjack-like game (even though this term wasn't in there), and because I am from the UK. It's pretty irrelevant, as it wasn't in there when I played (although they make no note of when the page has been updated), and it certainly doesn't appear from their site that the wagering can quadruple.

 

[jetset]

It sounds as if even the staff are unsure of what W/T applies - I hope that Greg can assist you here because this seems to be more than a little screwed up.

Greg?

 

[Slotmachine]

It can only be good news, but I still can not understand why a group of Geisha's great reputation would want to buy up a site with such a 'chequered' past.

I guess it could be a good move from a domain name point of view. The domain name itself probably has some intrinsic value and it places them high in searches. Other than that, maybe they just got a really good deal.

Speaking of searches,
Link Removed (invalid URL)

Check out number 3: Windows casino is a rogue casino by Casinomeister

..and reading thelawnet's experience, I suggest they're kept in the rogue section until they can prove their worth.

I don't even have words to express my hatred toward casinos that stall payments. I don't know, they should just cease to exist. Wishful thinking I know.

Also, shit like that is harming Geisha's and Grand Ace's reputation now that they're officially connected.

Cheers,
SM

 

[Wagerjunction]

Fantastic observations

You know guys ,i spoke to Bryan at CAC and promised him that i would try to be more diplomatic and i will do so .

Windows is a Casino that is here to stay and will continue to get better and better despite what others do and think .This is going to happen.

Lawnet you PMed me but did not give me any info re your account and your quote here is absolutely flabbergasting

I think they added something about double wagering requirements if you play blackjack, but only after I played

Are you implying that Windows changed their terms and conditions because you might have won some money ? You dont even seem to be to sure about the T&Cs yourself .Did you read them ? .Looking at your posts its seems that you have not.

Well no worries ,i am back and i will sort this out for you as soon as possible.Just like i did for JohnGalt and Suzecat .

By the way thank you for the lovely words of encouragement from both of the above .Windows has been on a downward spiral for years and it was never going to be a quick fix when we took it over but we are happy that we are moving in the right direction ,albeit it bieng slow according to some .But it is nice to know that at least some people know that we are moving in the right direction.

 

[paul02085]

I hope Greg's last name isnt Friedman.

 

[Wagerjunction]

What do you mean

Nothing quite like an intelligent comment is there .

 

[largeeyes]

I must be missing the point here. If the software counts down the wagering requirement, why should he have to go double check what the terms and conditions are? Shouldn't your software be doing that with the 0.00 withdrawable becoming withdrawable after the wagering requirements are met? And if you want people to read these terms and conditions instead of following the cashier software information, why are they so bloody difficult to find? Clicking on the 100% up to $600 bonus link takes you to the T&C, right? Wrong, it downloads the software. The coupon T&C link is in a smaller font up in the corner. It also is amibiguous as to what "most" is

"Wagering requirements are doubled for players from Denmark, Germany, Israel and UK, and/or if most play through for any coupon is on Blackjack or other 21 games. "

If your software counts down wagering requirements and moves the money to withdrawable, that seems fairly cut and dry to me. I have $600 that bounced after 2 weeks and I was never even contacted about the rejection, so I may be a bit biased in my viewpoint.

You know guys ,i spoke to Bryan at CAC and promised him that i would try to be more diplomatic and i will do so .

Windows is a Casino that is here to stay and will continue to get better and better despite what others do and think .This is going to happen.

Lawnet you PMed me but did not give me any info re your account and your quote here is absolutely flabbergasting



Are you implying that Windows changed their terms and conditions because you might have won some money ? You dont even seem to be to sure about the T&Cs yourself .Did you read them ? .Looking at your posts its seems that you have not.

Well no worries ,i am back and i will sort this out for you as soon as possible.Just like i did for JohnGalt and Suzecat .

By the way thank you for the lovely words of encouragement from both of the above .Windows has been on a downward spiral for years and it was never going to be a quick fix when we took it over but we are happy that we are moving in the right direction ,albeit it bieng slow according to some .But it is nice to know that at least some people know that we are moving in the right direction.

 

[two_card]

Just checked the VP paytables.

Might as well play slots.

 

[silcnlayc]

If your software counts down wagering requirements and moves the money to withdrawable, that seems fairly cut and dry to me.

I agree most assuredly on this.

Thank you largeeyes, I couldn't have said it any better...and I am happy to see at least one person notices there is something definitely wrong in the way the wagering requirements are handled.

The countdown window or bonus window or whatever anyone wants to call it, should never have been placed next to the allowable withdrawable funds window.. IF IT DIDN'T/DOESN'T WORK!

IMO, all of the casinos need to just get rid of it all together to stop giving players the impression that they have met the requirements and allow them to go all the way to the withdrawing stage and let the money sit for hours to days in the pending status, then shoot them an e-mail saying , "SURPRISE", fooled ya...You don't get any money ...because we can and will use old software and that doesn't work etc etc etc......gotta love those lines... and T&C's state we can do this and not pay when we have a glich in our broken counters/software....blah blah blah.....

 

[Wagerjunction]

Time To Look at Windows

silcnlayc

I will take another look at this with the Casino to ensure that whatever we run in terms of promotions and wagering is as cut and dried as possible.I agree with you re the fact that if it shows that the cash is withdrawable that should be the case.

As with Windows and the history that we have to deal with ,we have brought this issue up with RTG re the lack of flexibility in the software.

They are taking a look at this and this will be improved in due course.

I do feel however that we are straying a little bit from the point here which is : Players can now play at Windows Casino with confidence.You can now be confident that if you have won you will be paid .

This is not an issue re bonuses and wagers - this to me is an issue re having trust and knowing you are going to get paid when you win at a place.

We have never had an issue with that.

In the meantime i will take what you have said and ask RTG for feedback

Regards
Greg

 

[silcnlayc]

I do feel however that we are straying a little bit from the point

You are absolutely right...my apologies..

Just tweaks me when I see this excuse used for not paying...

we have a glich in our broken counters/software

 

[Wagerjunction]

Glitch

There has never been a glitch ,the fact is that when RTG built this they had a certain type of operator that they used to work with and this tool or utility is now out dated and does not function properly for the uses of either the operator or the player.

In the meantime they (RTG ) have picked up a few quality operators ,the likes of ourselves and others and i think that you can tell from the amount of activity and the changes made that RTG are moving in the right direction.

Sometimes it is not as fast as we would like but there is only so much that can be done at any given time.

The fact of the matter is that the software can only be as good as the operators make it and it is (software ) getting better all the time .

If you would like to give me a list of all of the dislikes i will certainly take this up with RTG .Whatever can make the software more user friendly will be done.

Regards
Greg



Regards
Greg

 

[Agamemnon]

Why take the chance with Windows?

Some people seem to wonder why someone would take a chance on Windows Casino given their previous reputation.

Three reasons:
1. Player Database. -Windows was around for a long time.
2. Name. It's a strong name and it does get noticed by searchengines due to it's years of operation.
3. Price?

I would definetly think however that number1 is the main reason.

Just my 2 cents.