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Windows Casino looking great!

Discussion in 'Online Casinos' started by JohnGalt, Apr 4, 2006.

    Apr 4, 2006
  1. JohnGalt

    JohnGalt Dormant account

    Location:
    iugljk
    Seeing that this group had been taken over by the Geisha Lounge / King Solomon group, I decided to give it a try and made some deposits at Windows. Had some BIG swings and busted some deposits but hit on a couple for about a $2000 win!

    There was some confusion on the cashout regarding wagering requirements but as soon as I got into touch with management they cleared it up immediately, funds instantly credited to NETeller.

    It's great to see that the new management is taking such a customer-friendly stance and is so willing to correct mistakes promptly. IMO, it's the times that mistakes are made that shows best the quality of a casino's management and service, and Windows passed with flying colors. My thanks to them. Great to see this is going to be a safe and courteous place to play. :notworthy
     
  2. Apr 4, 2006
  3. KasinoKing

    KasinoKing WebMeister & Slotaholic.. CAG MM PABnonaccred webmeister

    Occupation:
    House-Husband and Casino Advisor
    Location:
    Bexhill on sea, England
    It can only be good news, but I still can not understand why a group of Geisha's great reputation would want to buy up a site with such a 'chequered' past. :what:

    Oh well, good luck to them! :thumbsup:
     
  4. Apr 4, 2006
  5. Macgyver

    Macgyver Dormant account PABnononaccred

    Occupation:
    Student
    Location:
    North Carolina
    Their withdrawals and their customer service may be better, but their website sure needs some updating.

    Their You must register/login in order to see the link. advertises that you can get a 100% bonus up to $150 on your first, second, third and fourth deposits. There's probably a "only redeem on second and future deposits if you haven't withdrawn" clause, but it's not mentioned.

    However, right underneath that claim is the "original" Windows bonus that advertises $20 or 20% bonus on your second deposit. :what:

    Lastly, the 100% offers state that you'll get details (and coupon codes, I assume) in an email at sign up. Well, we all know how well casinos are with emailing players about bonuses, documents, etc. Why not just list the T&C on the site?

    My two cents ... :thumbsup:
     
  6. Apr 5, 2006
  7. CasinoForumu

    CasinoForumu Dormant account

    Occupation:
    Manager
    Location:
    Bursa
    making succesful a casino with a bad name is more greater than making succesfull a casino with an already good name.

    And I think they were searching for some excite.
     
  8. Apr 5, 2006
  9. suzecat

    suzecat Dormant account CAG MM webmeister

    Occupation:
    Retired
    Location:
    California
    I am currently having an issue with Windows Casino that I am not ready to fully disclose. I have PM'd the rep (Greg) and also emailed their banking department. I will follow up this post when appropriate.
     
  10. Apr 5, 2006
  11. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    This ain't good:

    Legally licensed and fully insured, Windows Casino offers a high quality gaming environment and the most secure payment system on the net.

    We all know this is bullshit. C'mon Greg - this should have been taken off of the site as soon as you took these guys on.
     
  12. Apr 6, 2006
  13. suzecat

    suzecat Dormant account CAG MM webmeister

    Occupation:
    Retired
    Location:
    California
    Issue was resolved satisfactorily today by their banking department. One of those weird "the planets are out of alignment" things.

    OK, soapbox in place...................

    Folks, please (if you do not do so already) PM the rep before you post your problem with a casino and give Greg the time to get back to you (he's in London so remember the time difference). Most of us know that way back Windows used to be a good place, then fell way down in the dirt, now are climbing out with the help of a very reputable group. Come on - we're gamblers! Let's show some gamblers' spirit.
     
  14. Apr 6, 2006
  15. thelawnet

    thelawnet Dormant account

    Occupation:
    programmer
    Location:
    UK
    I wouldn't believe that they are now 'great', far from it in my experience:

    1. played, won some money, checked with support that I was ok to withdraw, confirmed
    2. withdrew
    3. withdrawal reversed. Contact livehelp to ask why. Sorry, we can't tell you, you will need to email this address and wait a day for an answer.
    4. Answer: you need to send us ID
    5. Send in ID, receive acnowledgment from Windows.
    6. make withdrawal again.
    7. withdrawal reversed. Again, livehelp won't explain, need to email.
    8. Answer received: even though our support told you you were ok to withdraw, you actually need to wager another $6,250, to make $18k in total. Email them back pointing out they told me I had wagered enough.
    9. Get reply that the support person was wrong, and we are not going to do anything about it, just wager more money, we don't care.
    10. Wager $10k more, and withdraw again
    11. Withdrawal reversed. Don't even bother to contact livehelp this time, just email and wait.
    12. Answer received: you need to wager $36k to cashout, and you have only wagered $21,225.

    It seems like nothing has changed from the Windows of old (not that I played there then) - the tactic is to keep getting me to keep playing, doubling the wagering every time. Obviously they know that sooner or later as they keep screwing around with the wagering requirements they know eventually I will lose every penny, but it's really ridiculous.

    I would steer WELL CLEAR. Just avoid.
     
  16. Apr 6, 2006
  17. suzecat

    suzecat Dormant account CAG MM webmeister

    Occupation:
    Retired
    Location:
    California
    thelawnet: This just sucks, plain and simple. Have you PM'd their rep (Greg) about this? It is exactly the kind of arbitrary hoop jumping he should be aware of (and fix) IMO.
     
  18. Apr 6, 2006
  19. thelawnet

    thelawnet Dormant account

    Occupation:
    programmer
    Location:
    UK
    No I haven't. I just got t he latest email today, and wouldn't have said anything yet but for this thread being here.

    I do find it pretty frustrating when casino support are either deliberately not helpful or just useless and it's necessary to message people on forums to get paid.
     
  20. Apr 6, 2006
  21. suzecat

    suzecat Dormant account CAG MM webmeister

    Occupation:
    Retired
    Location:
    California
    No kidding.........the hope is that once you have messaged the rep and helped fix the problem, then it will go away. So it boils down to providing a valuable service to your fellow forum members which, IMO, is a good thing (ugh! did I sound like Martha? Didn't didn't didn't mean to.)
     
  22. Apr 6, 2006
  23. jetset

    jetset Ueber Meister CAG

    Occupation:
    Senior Partner, InfoPowa News Service
    Location:
    Earth
    Bloody hell, thelawnet you're a patient person! This sort of three ring circus is enough to make the blood boil.

    Forgive this obvious question, but in terms of the T&C's in force at the time of your wager what was the W/T requirement? Does it bear any resemblance to these moving goal posts with which you are being repeatedly confronted?
     
  24. Apr 7, 2006
  25. thelawnet

    thelawnet Dormant account

    Occupation:
    programmer
    Location:
    UK
    It was supposed to be 30* deposit + bonus, a total of $9,000. I think they added something about double wagering requirements if you play blackjack, but only after I played.

    There was something there that wagering was doubled if you were from the UK, but it wasn't clear whether it applied. It does say

    "Every time you place a bet, your Playthrough Balance will decrease by that amount. When it reaches zero you have fulfilled the wagering requirements and are free to cash out the coupon and any winnings gained according to the coupon terms and conditions. "

    The playthrough was zero, and I doublechecked with their support, so I cashed out.

    They appear to be changing their terms all the time and retrospectively applying them.

    I think they have doubled the wagering and then doubled it again, because I played a blackjack-like game (even though this term wasn't in there), and because I am from the UK. It's pretty irrelevant, as it wasn't in there when I played (although they make no note of when the page has been updated), and it certainly doesn't appear from their site that the wagering can quadruple.
     
  26. Apr 7, 2006
  27. jetset

    jetset Ueber Meister CAG

    Occupation:
    Senior Partner, InfoPowa News Service
    Location:
    Earth
    It sounds as if even the staff are unsure of what W/T applies - I hope that Greg can assist you here because this seems to be more than a little screwed up.

    Greg?
     
  28. Apr 7, 2006
  29. Slotmachine

    Slotmachine Dormant account

    Occupation:
    Management
    Location:
    US
    I guess it could be a good move from a domain name point of view. The domain name itself probably has some intrinsic value and it places them high in searches. Other than that, maybe they just got a really good deal.

    Speaking of searches,
    You must register/login in order to see the link.

    Check out number 3: Windows casino is a rogue casino by Casinomeister

    ..and reading thelawnet's experience, I suggest they're kept in the rogue section until they can prove their worth.

    I don't even have words to express my hatred toward casinos that stall payments. I don't know, they should just cease to exist. Wishful thinking I know.

    Also, shit like that is harming Geisha's and Grand Ace's reputation now that they're officially connected.

    Cheers,
    SM
     
  30. Apr 12, 2006
  31. Wagerjunction

    Wagerjunction Dormant account

    Occupation:
    Aff Manager
    Location:
    London
    Fantastic observations

    You know guys ,i spoke to Bryan at CAC and promised him that i would try to be more diplomatic and i will do so .

    Windows is a Casino that is here to stay and will continue to get better and better despite what others do and think .This is going to happen.

    Lawnet you PMed me but did not give me any info re your account and your quote here is absolutely flabbergasting

    Are you implying that Windows changed their terms and conditions because you might have won some money ? You dont even seem to be to sure about the T&Cs yourself .Did you read them ? .Looking at your posts its seems that you have not.

    Well no worries ,i am back and i will sort this out for you as soon as possible.Just like i did for JohnGalt and Suzecat .

    By the way thank you for the lovely words of encouragement from both of the above .Windows has been on a downward spiral for years and it was never going to be a quick fix when we took it over but we are happy that we are moving in the right direction ,albeit it bieng slow according to some .But it is nice to know that at least some people know that we are moving in the right direction.
     
  32. Apr 12, 2006
  33. paul02085

    paul02085 Dormant account

    Occupation:
    Mgmt
    Location:
    USA
    I hope Greg's last name isnt Friedman.:eek2:
     
  34. Apr 12, 2006
  35. Wagerjunction

    Wagerjunction Dormant account

    Occupation:
    Aff Manager
    Location:
    London
    What do you mean

    Nothing quite like an intelligent comment is there .
    :lolup:
     
  36. Apr 18, 2006
  37. largeeyes

    largeeyes Dormant account

    Occupation:
    Engineer
    Location:
    North America
    I must be missing the point here. If the software counts down the wagering requirement, why should he have to go double check what the terms and conditions are? Shouldn't your software be doing that with the 0.00 withdrawable becoming withdrawable after the wagering requirements are met? And if you want people to read these terms and conditions instead of following the cashier software information, why are they so bloody difficult to find? Clicking on the 100% up to $600 bonus link takes you to the T&C, right? Wrong, it downloads the software. The coupon T&C link is in a smaller font up in the corner. It also is amibiguous as to what "most" is

    "Wagering requirements are doubled for players from Denmark, Germany, Israel and UK, and/or if most play through for any coupon is on Blackjack or other 21 games. "

    If your software counts down wagering requirements and moves the money to withdrawable, that seems fairly cut and dry to me. I have $600 that bounced after 2 weeks and I was never even contacted about the rejection, so I may be a bit biased in my viewpoint.

     
    1 person likes this.
  38. Apr 18, 2006
  39. two_card

    two_card Dormant account

    Just checked the VP paytables.

    Might as well play slots.
     

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