GrandAcesGeisha said:
You know guys ,i spoke to Bryan at CAC and promised him that i would try to be more diplomatic and i will do so .
Windows is a Casino that is here to stay and will continue to get better and better despite what others do and think .This is going to happen.
Lawnet you PMed me but did not give me any info re your account and your quote here is absolutely flabbergasting
I think they added something about double wagering requirements if you play blackjack, but only after I played
Are you implying that Windows changed their terms and conditions because you might have won some money ? You dont even seem to be to sure about the T&Cs yourself .Did you read them ? .Looking at your posts its seems that you have not.
I haven't read this post before so apologies for coming back to it a week on but I think it demonstrates a very bad attitude in promoting what is after all a severely debased brand.
Yes of course I read the terms, and for what it's worth I am a lot more certain about Windows' terms than Windows casino itself was.
I know and guarantee and am prepared to swear that Windows did indeed change the terms posted on its website after I cashed out - I can state with 100% certainty that the terms posted there are not the same ones as when I played. If you think the terms were not changed, you need to check again and find out the truth. Whether this was because I won some money, I really don't know, probably not, but it didn't stop Windows support screwing me around for a month and coming up with a different bullshit excuse every time.
Fact is I withdrew on 10th of March, was told by live help:
thelawnet: I wonder if you can tell me whether I have met the requirements to withdraw my balance
Casino Support: Yes...
thelawnet: ok, so I have wagered all I need then?
Casino Support: Yes, your playthrough balance is zero.
After withdrawing I got the following useless email:
Unfortunately your NETeller withdrawal for $1,500.00 was today denied and your funds have been returned safely to your casino account: thelawnet.
Here are some possible reasons for this:
1) Wagering requirements haven't been properly fulfilled for one or more coupons or bonuses recently redeemed.
2) You have deposited to your account by eCheck and one or more of the checks hasn't cleared.
3) You can only withdraw by NETeller if you've already deposited by this method.
4) Winning redemptions of $200 or more require verification documents, please see the banking page of our website for full details:
www.windowscasino.com/banking.phtml
5) Please note that larger NETeller withdrawals might have to be sent by check instead.
Please be sure to contact us if you should have any questions, we're available by email or you can talk to us immediately on Live Chat.
Great, 5 possible reasons why I might not be able to withdraw.... Take your pick.
Am told:
We need to see;
(1) A copy of a valid driver's license, passport, or other government issued ID
(2) A copy of a utility bill
(3) Your completed Credit Card Authorization Form (please download the casino webpage) Please make sure that you fill out the authorized amount on the form to be at least the sum of your total deposits to your account, and if you intend to make further deposits please allow for them too.
(4) Legible copies of both sides of all credit cards used on your account Please fax your documents to the following US number: +1(509)562-1275.
We also accept scanned documents sent by email to this support address.
If you have never used a credit card on your account please ignore steps 3 and 4.
Please don't hesitate to contact us should you have any further concerns, and thank you for your support!
Regards,
Kelly Small
Banking Dept.
Windows Casino
So I withdraw again, and 23rd March get the same useless email:
Unfortunately your NETeller withdrawal for $1,500.00 was today denied and your funds have been returned safely to your casino account: thelawnet.
Here are some possible reasons for this:
1) Wagering requirements haven't been properly fulfilled for one or more coupons or bonuses recently redeemed.
2) You have deposited to your account by eCheck and one or more of the checks hasn't cleared.
3) You can only withdraw by NETeller if you've already deposited by this method.
4) Winning redemptions of $200 or more require verification documents, please see the banking page of our website for full details:
www.windowscasino.com/banking.phtml
5) Please note that larger NETeller withdrawals might have to be sent by check instead.
Please be sure to contact us if you should have any questions, we're available by email or you can talk to us immediately on Live Chat.
Best regards,
Kelly Small
Banking Dept.
Windows Casino
Email again, asking which of the multiple choice it is:
We have it up on the website and mention in every promotion we send that wagering is doubled if majority of gameplay has been done on blackjack.
Unfortunately our coupon system cannot accept and work with this exception automatically. This rule is followed manually upon request of withdrawal. I am sorry if the automatic playthrough counter misled you.
The wagering requirement of the coupon you have used is $9,000 on slots, therefore on blackjack it is $18,000.
You have already wagered $11,750.
The remaining playthrough is $6,250.
Please don't hesitate to contact us should you have any further concerns, and thank you for your support!
Regards,
Frederick
Banking Dept.
Windows Casino
I had a screenshot of the promotion showing 30* wagering, but unfortunately did not have the page showing the wagering on their website, so could not prove that it did not have double wagering for blackjack, but regardless reply pointing out that CS already told me I could withdraw, response comes back:
We are sorry for the inconvenience this may cause you, that supportee was wrong. Maybe he/she did not realize that you wagered on Blackjack. The playthrough balance shown at the backend computer is the same as you can see in the cashier, so he gave you a wrong answer.
Basically, tough, we don't care.
Feel like slitting my wrists would be a better option than dealing with Windows casino so I wager the few thousand more, and withdraw again.
Again, the following reply:
Unfortunately your NETeller withdrawal for $1,812.00 was today denied and your funds have been returned safely to your casino account: thelawnet.
Here are some possible reasons for this:
1) Wagering requirements haven't been properly fulfilled for one or more coupons or bonuses recently redeemed.
2) You have deposited to your account by eCheck and one or more of the checks hasn't cleared.
3) You can only withdraw by NETeller if you've already deposited by this method.
4) Winning redemptions of $200 or more require verification documents, please see the banking page of our website for full details:
www.windowscasino.com/banking.phtml
5) Please note that larger NETeller withdrawals might have to be sent by check instead.
Please be sure to contact us if you should have any questions, we're available by email or you can talk to us immediately on Live Chat.
Best regards,
Kelly Small
Banking Dept.
Windows Casino
I email yet again asking them to clarify their useless 5 possible option email and get told
According our promotional rules if majority of gameplay had been on blackjack the wagering minimum is doubled.
Therefore you need to wager $18000x2=$36000 to cash out.
Until this moment your wager is: $21225.
I send them the following email
It seems every time I contact you the wagering requirement doubles.
Can you please stop it and just pay me my winnings.
Thank you.
Get reply
The $36000 playthrough is the correct amount as my college unfortunately forgot to add up the last 2 coupons as there was no zero out between the coupons. Therefore the big playthrough.
Have no idea what this means, so contact Greg here.
Get another email from Windows
Your recent withdrawal has been denied according to our Terms&Conditions on wagering minimums.
(
)
The coupon you have used require a minimum of $10500 playthrough on games not excluded from the list.
It is also a state that if majority of gameplay has been on Blackjack or other “21 games” the wagering is doubled. As 100% of your games in the casino has been on Blackjack the wagering minimum rise to $21000.
Until this moment you have wagered $18150 since obtaining the coupon. Therefore a minimum of an additional $2850 is required.
Thank you for your kind understanding.
Best Regards,
Adam Jacobs
Support Team Manager
Windows Casino
Not forgetting that (a) the double wagering for blackjack was added after I cashed out (b) the words "and 21 games" were added even after that, the wagering has changed again.....
This time it's looking like deliberate screwing around. Where has $10,500 come from? Nobody at any point in this has mentioned any number that could make $10,500 (which would be 35* deposit + bonus), so it just seems like the support have pulled the number out of the air. And let's not forget that the CS told me that I had wagered $21,225 the last time, so even under this totally bullshit completely unsupportable $21k figure, I would have wagered enough, not that it seems to matter to Windows, where the same CS will tell you a different reason why you can't withdraw every time you email.
All of this might just be total incompetence by Windows, but it does come across pretty bad, and it's not really welcome after I've been the one to send screenshots of terms, etc. to Windows, to be accused of not knowing what the terms are when it's very clear that Windows itself doesn't know what it is doing, and I have only finally been paid today.