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Casino Rewards & Parners are not at all that bad

Discussion in 'Online Casinos' started by sissywiss, Sep 26, 2014.

    Sep 26, 2014
  1. sissywiss

    sissywiss Dormant account

    Occupation:
    home maker
    Location:
    WAles

    UPDATE 26/09/2014 JUST A COUPLE HRS AFTER POSTING:


    So sorry to those who made the effort to read my essay and who might have had some confidence reinstated but....It was all a fluke! I was allowed to redeem in that casino only and possibly because it hadn't yet 'joined' my account properly. I cant prove this as I gave up trying to redeem points ages ago so it could be I could have cashed in or it was a random glitch. None of the other casinos will let me redeem points and thus my disappointment and account suspension remain.

    Sorry
    xx


    Hi,

    It's about time I introduced myself as it's been a few months since I joined and although cruised the forums, I havent made any noise to make anyone aware of my existance. Haha I'm here!! :thumbsup:

    I came across Casinomeister earlier in the year while trying to find out the true credibility of a group of casinos I've been using for about 12mths prior, all belonging to Casino Rewards.com. I was attracted to this group because of the really good NDBs' they offered, and as I am skint for the most time, freeplay is always an enjoyable passtime. The first time I downloaded one of their casinos in Nov '12 I was an absolute beginner and had no experience in gaming, slots or how anything worked really, it was just to be a bit of pleasure timewasting. My opinion at that time was that all these types of places were rip-offs, that spins were monitored and manipulated in some way and that to become too involved would surely lead to a life of desperation and empty pocketness! However, if it's a free spin or two........I'm gonna have a go. I had an hour or freeplay and I won 1000's. Having no clue, I assumed it was all 'micky' money, which most of it was, but when the time was up I was notified that if I deposited a tenna, I would get a bonus of £50 AND they would give me some kind of points bonus to match the deposit I made. Thinking ahhh well it's only a tenna and I'm bored, I deposited.

    So, I had £70. I tried loads of the slot games with some wins of £30 £40 £50 and being aware of bonus playthrough requirements, I pretty much ignored the winnings and apreciated the extended gameplay they gave me. Then I hit a jackpot! I cant remember the exact amount because I was very flustered and completely panicked at the time. I'm guessing it would have been about the £3500 though. I was still convinced that it wasnt really my money that I had won. I still went to the withdrawal window and sure enough, it said I still had bonus on my account and no withdrawal was possible. I went back in and carried on playing....and loosing :( When my account had £1200 balance left, I randomly went back into the withdrawal window just to have a look and see if I could find the exact amount I needed to wager. It told me I could withdraw. Which I did. Immediately. I even rang the support number to verify that I could, which they confirmed instantly and offered huge congratulations.

    I had to send through I.D verification but all this was done online and without complication. It did cross my mind that at any time I would get some kind of notice that there was some kind of mistake, I am indeed a very sceptical person. Within a week, a HUGE balance appeared in my Paypal account. My first reaction was that it was all a fluke, I was extremely lucky and so I should definately quit while I'm ahead. I uninstalled the casino and had a great Christmas with my daughter. :thumbsup:

    It wasnt until almost about a year later that the notion to have another go entered my head. Sure I'd had tons of spam mail offering me this and that, but I'd ignored it all. I couldnt even remember which casino it was, let alone being aware that there were 28 others connected to it!! The next mail I had I opened and then downloaded the casino. I played the freeplay, again not fully understanding the equasions of the terms...this time I didnt qualify for the bonus. They did still offer me a 100% deposit match though and again this would be awarded as points which could be redeemed. I had a lovely conversation through the live chat and was given an extra cash amount ontop of my deposit and given a bunch of tickets for Rewards Riches which I hadnt yet investigated or was even aware of. I accepted and off I went. I probed deeper. I found the tab which took me to the website. I played the tickets I was given. Then I saw the full list of partner casinos and their bonus offerings. However, I'm still extremely sceptical at this stage. I go back to the casino and over the next few hours my balance peaked at a maximum of about £300, but never enough to playthrough and withdraw. When it was all gone, again, I uninstalled the casino. I wasnt mad or agitated, I'd just enjoyed my time and felt it well worth the minimal deposit I'd made.

    The list never really left my head and the potential to have another win and therefore a much need cash injection was huge. One by one over the next few months I downloaded each casino and played their bonuses. Some I won and was able to make significant withdrawals but most I lost leaving with nothing but was still well in profit by at least 600%! I was so scatty I even used varying E-Mail addresses on my registrations because I never remember what one is used for what! But they still sent me E-Mails inviting me to extra bonuses and I did get attached to certain games so more often than not, I'd accept them.

    Until one day. One day in August just passed. I clicked on the tab to redeem bonus points for cash and it wouldnt let me. The message said that my account was temporarily suspended and this was as a precaution in preventing misuse of the casinos and fraud.
    I was horrified! I really thought I'd done something terribly wrong and then the wave of guilt for not actually reading any terms and conditions on anything Im supposed to, hit me like a kipper slap right across the chops. I needed an explanation and an opportunity to plead forgiveness and that I had no deceptive or fraudulent intent, in fact, I'd only taken what they'd offered me in the first instance. I spoke to live chat again. Always polite, chatty and pleasant whenever I've used the service, this time I was more than a little frustrated at not being able to get a direct answer as to how & when the suspension would be lifted. I was given a vague explanation that it was a computer generated decision which could not be manually over-ridden and that there was no direct stipulation of the requirement necessary to lift the ban. I was told to 'Just keep playing across our casinos and eventually the ban would be lifted.

    I felt so guilty and embarrassed. In my nature I feel it necessary to prove any doubtful suggestions about my integrity and will do whatever is needed of me to reassure their suspicions of poor conduct. Without any clarity as to what was required of me, my brain went bangwhizz into overdrive. My first thought was that although I'd registered and played at each of the casinos, if I hadnt won any of the freeplay bonuses, I didnt deposit there and moved on to the next one. My solution....I needed to make sure I've made a deposit in each casino. 28/9 casinos, even with the minimum deposit is still a significant amount to a single yummy mummy like me but my wholesome integrity had been questioned. With each deposit points were still being applied to the account. I found this even more confusing and I asked the question "Why are you continuing to automatically issue bonus points when there is clearly a questionable issue with the account?". Again I was informed that I would be able to use the points once the account had been restored but still no indication as to how this could be done. I had about 3 casinos to go before the cycle was complete and I had another win :notworthy and because I wasn't able to claim any of the bonus I could cash right out. Minimum of £50 to withdraw so anything above this, I took right out...it kept me afloat while I continued in my mission of worthyness tbh!

    Eventually each casino had received at least one deposit :thumbsup: I waited a few days. Still loads of spam arriving to the registered E-Mail address with offers and inticements arriving every day, some even of offers not even applicable to my account any more?! Hey Ho :confused: delete, delete, delete..... So, I wait these few days and log into one of the casinos. Still suspended!!

    "Maybe it's two deposits in each?" I convinced myself. Hahaha :D NOPE!!!

    Again, I feel the need to say, although many deposits, not all were fails and maybe deposit to withdrawals have evened out somewhat, I'm still in profit (by my calculations) of approx £1500 :thumbsup: However, I appreciate that I might have fallen on a luck type thing and that it so could have terribly gone wrong and my actions were potentially an entirely wreckless and irresponsible thing to do...especially to a skintbee like I am... Who has things to take care of wayyyyyy before my own indulgences.

    It is then I come across these forums. In my quest to find the solutions. I found none BUT did discover that I am not alone and there are others also confused, disappointed and quite cross at the lack of warning, explanation or details on how to go about resolving their account suspensions dispite there being no defined requirements. It is now that I sigh to myself "You knew it all along, there's the catch babes". My disappointment comes fundamentally from the fact that during this journey, this group of casinos, are the only ones I feel best playing in. I enjoy a majority of their games, Very rarely do games crash and boot you out just as they win bonus rounds, Depositing & withdrawals are simple & quick, Live chat and support are always awesome in conversation & response....it's not their personal decision to lock you out, nor is it their fault in having to adhere to company policy in order to maintain their employment status. I want to cash in my points because I want to carry on playing there. I feel that if I have qualified for an award which has been accepted and credited, I should be able to get at it! However, I am resolute to the fact that I'm not going to get them and I have to find something else to do with my time.

    First thing this morning, as always, I fire up the lappy to check E-mails etc. Burried amongst the billions of spam I've somehow managed to sign myself up for, there's one from Casino Rewards. It references to bonus points that have been awarded for something, it's different from the others, dunno how for sure, but it's different. I decide to log in. I go to the bonus tab and just try to redeem some points as I had done many, many times before and been warned off. Extremely blazee, I hit the button. IT PAID OUT!! Totally random & totally awesome.
    :thumbsup:

    I wanted to tell you my story because back in August, when I felt I had been accused of some kind of misdemeanor and helpless in being able to defend myself, I remembered a piece of a conversation with one of the support staff. I had made it quite clear I was willing to accept any convictions if only I could be informed of the charge accused of and that in the pursuit of discovery, I had come accross various websites such as this, and that there were others being treated in the same way actively vocalising their opinion. I might have suggested that I would join the opposing voice and with such bad practices, it wouldnt take long before the ball started to roll...so to speak!! At the time it was no idle threat, I really was going to join in and make as much noise as I could, they question my repute, I will surely questions theirs. It all fell on deaf ears anyway and then I lost my ghusto so I remained stchoom. As it turns out though, I think I've still managed to emphasise the unfairness Casino Rewards show toward 'keen' members in some policies & actions, but also that I am able to balance the agenda with personal experience that the casinos' integrety are equally restored and intact.

    I hope that others will benefit in this knowledge and although I still dont know why or what solution was applied to rectify things, they are only protecting their business interests I suppose. I still believe some policies should be changed ie: If a player has reached maximum bonuses, stop giving them out!! But if you've done nought wrong, true to their word they WILL....albeit eventually..... honour their promises.

    Thank You for listening

    :notworthy
     
    Last edited: Sep 26, 2014
    4 people like this.
  2. Sep 26, 2014
  3. KasinoKing

    KasinoKing WebMeister & Slotaholic.. CAG MM PABnonaccred webmeister

    Occupation:
    House-Husband and Casino Advisor
    Location:
    Bexhill on sea, England
    Thanks for the mini book! :Read:
    I think you may have over-reacted a little bit - not helped by the casino describing breach of their bonus terms as "fraudulent" - a VERY unfortunate choice of words. :(

    Their terms do state that you can take as many bonuses as you like - but ONLY if you make a "non-bonus claiming" deposit between each one, I guess this is the rule you inadvertently broke. (I do agree though that THEY should block any bonuses you are not entitled to. For some reason most casinos seem to have trouble doing this).

    IMHO they are a pretty decent group and they do have a very good rep on the forum should you need any help with anything (Renee).

    Congratulations on your winnings and Welcome (as a first time poster) to the forum! :thumbsup:
    KK
     
  4. Sep 26, 2014
  5. petro

    petro Dormant account, per user request PABnoaccred2 PABaccred

    Occupation:
    N/A
    Location:
    Narnia
    I know the feeling. You get a bonus at a casino, get lucky and end up withdrawing a large amount. Next thing you know your account is suspended and you get a nasty email saying you are under investigation for fraud and/or bonus abuse. It can be shocking to experience for the first time.

    As for Casino Rewards, they have a poor system set up. Casinos should expect for players to take bonuses all the time.
     
  6. Sep 26, 2014
  7. spintee

    spintee Meister Member webby mm2

    Occupation:
    gambler :)
    Location:
    Northants
    Welcome :)

    1st of yes CR group are well know for there emails ect, Abit over board, Ive read a few threads where people have been blocked with there points but they are a good group, But like petro siad I also think they have a very poor set up especially when it comes to bonus ect, Just if they spent as much time on that side of things as they pushing out mail
     
  8. Sep 26, 2014
  9. aceking123

    aceking123 Ueber Meister CAG PABnononaccred MM

    Occupation:
    chippy
    Location:
    uk
    there ok to be honest . the only reason your points get locked is if you continue hammering there bonuses , if you make mixed deposits (without a bonus & with a bonus ) within the group you will stay clear from that ,ive had many accounts for years there , got my points blocked once ,but that was swiftly sorted as a error but on a whole i would trust them 100% better than so other sites i wont name at least if they say there going to pay they do it on time everytime )
     
  10. Sep 26, 2014
  11. sissywiss

    sissywiss Dormant account

    Occupation:
    home maker
    Location:
    WAles
    ....and that's exactly what I did, hammered the bonuses! In my humble ignorance, I had no clue or indication it was a problem.

    Thank You so much for your replies and interest. So often a problem is reported and even if resolved, very few want to retract anything negative thought or said at the time it was an issue and offer some sort of gratitude when progress is positive. Like the effective training of dogs (and some children/men!) Over exaggerate on the praise and not make an ado of the bad...calm and direct.

    It's totally besides the point that on this occasion I've spent the best part of an entire afternoon praising a correction which has turned out to be a system error! I hope the big guys in charge there are gutted they let some out the net this morning, the same way I'm gutted whenever I log on to see the amount of bonus money I cant use!!

    Grrrrrr & Booooooo to idiotic rules & policies.

    :thumbsup:
     
    1 person likes this.
  12. Sep 26, 2014
  13. aceking123

    aceking123 Ueber Meister CAG PABnononaccred MM

    Occupation:
    chippy
    Location:
    uk
    you could send our rep on here a pm they may look into your account just incase )

    http://www.casinomeister.com/forums/member.php?u=12872 there she is <<<<<<<
     
  14. Sep 26, 2014
  15. mcgameboy

    mcgameboy Screenieholic & Essayist mm2

    Occupation:
    Casual Stocktaker (Inventory Counter)
    Location:
    Belfast
    I personally love CR Group. Being in the black across the CR Group as a whole might have something to do with it :p

    Unfortunately, I too have had my VIP points redemption privileges suspended. It didn't help that the suspension coincided with (or perhaps it was triggered by?) my going from being "in the red" to "in the black".

    I was a bit pissed about it, I won't deny it. But I know that I am "quite the bonus whore", so after some reflection, I can see things from their point of view. And it has helped me embrace the idea of depositing without a bonus. And my results have been decent when playing "no bonus deposits". So it's not such a bad thing that I have had those privileges suspended after all.

    However, one thing still annoys me. The vagueness of their answer to the question of when my points redemption privileges will be reinstated. Their answer was "eventually". But what exactly does eventually mean? When my total deposits hit a certain amount? When I am back in the red? It is this lack of clarity that has led me to not making as many deposits recently. I as a paying customer am entitled to know where I stand re:bonuses. I don't want to find myself with £1,000 worth of VIP points that I can never redeem for no reason other than "I am in the black". Because it will lead me to believe (rightly or wrongly) that CR actually have a problem with me winning at their casinos.

    As for the spam thing. Well, CR's rep here (Renee, who is a lovely lady) PM'ed me a few weeks ago to ask me to forward all my CR spam (ie anything that is sent from This email is not visible to you.) and she would take the necessary steps to eradicate the spam. The end result is this..my spam has all but disappeared. Only e-mails from CR themselves are coming into my inbox now. Renee was as good as her word. For that, I thank her.

    I for one am very happy to see that CR will be staying in the UK market. Their live chat agents have always been top drawer and I always got paid with minimal or no fuss at all. Yes they do try to tempt me to reverse by offering me a reversal bonus, but I always decline.

    All in all, they are a decent outfit, despite not having accredited status here.
     
  16. Sep 26, 2014
  17. sissywiss

    sissywiss Dormant account

    Occupation:
    home maker
    Location:
    WAles

    My sentiments exactly! I dont accept or havent been accepting any bonuses at any of the casinos since I discovered there was a problem. However, they still keep adding reward points for the standard new player deposits...up to 3rd I think without any kind of acceptance or permissions from me myself?? I've told support I dont want them and that they are surely making the situation worse. Apparently I'm to be assured they havent and wont and to "Continue to deposit and play accross our casinos and the account suspension will be lifted"!

    Hurmph
    :confused:
     
  18. Sep 26, 2014
  19. sissywiss

    sissywiss Dormant account

    Occupation:
    home maker
    Location:
    WAles
  20. Sep 26, 2014
  21. sissywiss

    sissywiss Dormant account

    Occupation:
    home maker
    Location:
    WAles
    :thumbsup: Thank You :) I'm glad you enjoyed. I found that an exaggerated & mellodramatic effect helps in disguising my impossible waffling! ;) :laugh:
     
  22. Sep 26, 2014
  23. dunover

    dunover Unofficial T&C's Editor Staff Member CAG PABnononaccred PABnonaccred PABinit mm3 webmeister

    Occupation:
    International Money Launderer
    Location:
    the bus shelter, opposite GCHQ Benhall
    CR sites are kosher but I refuse to join any due to their relentless spam, which somehow I get not having ever joined them!
    They are notorious for affiliate spam and turn a blind eye, unless you get so jarred off with it you complain to their rep.
    If you like Microgaming then there are many alternatives listed here in the accredited section with decent bonuses and quicker cash-outs.
    In fact if you are the proverbial 'church mouse' I would avoid all sites. The worst thing is to win on your fist excursion into online gaming.
     
  24. Sep 26, 2014
  25. Balthazar

    Balthazar The Governor

    Occupation:
    Leader
    Location:
    Woodbury
    They are also notorious for handing promotions to players that they arent eligible to win with. So the player gets the bonus money in his account, plays, wins, and then finds a term telling him that since it's their second NPB in a row, their winning are voided.

    Fuck this kind of shit, leave that to the Rogue RTG's. If you give me the money and it ends in my account, I better be able to win with it.
     
    4 people like this.
  26. Sep 27, 2014
  27. Balthazar

    Balthazar The Governor

    Occupation:
    Leader
    Location:
    Woodbury
    For those wondering what the heck I was talking about, I meant NDB (as in non-deposit bonus), not NPB. Can't edit, sorry.
     
  28. Sep 27, 2014
  29. kou187

    kou187 Senior Member MM

    Occupation:
    Supervisor
    Location:
    A Ham Sandwich Wrapper
    Great read. Thanks for sharing!!!

    Having now read this i now feel more comfortable with knowing i can trust casino rewards as i was a bit iffy about weather to deposit on virtual city casino. A site which they are associated with but now i think i will. Cheers
     
  30. Sep 27, 2014
  31. sissywiss

    sissywiss Dormant account

    Occupation:
    home maker
    Location:
    WAles
    WOAH WOAH WOAH ..... Didnt you see the update? I'm afraid I was WAYYYY too hasty in defending them!! It turns out that it was a fluke and the bonus shouldnt have been awarded and it slipped through :eek: I spent it as soon as I received it so BAH HA CR :lolup:
     
  32. Sep 27, 2014
  33. catapultaudio

    catapultaudio Senior Member

    Occupation:
    Computer Programmer
    Location:
    Leeds, UK
    I would love to know what would of happened if you had actually reached the cashout stage with those funds then - I suspect they may have claimed you were not entitled to redeem the points therefore the winnings are void. I had my points stopped as well, and like others have mentioned, they will not give you a straight answer with respect to getting them reinstated - basically, if you continue depositing without a bonus, playing, and, I presume - losing, then eventually you will be allowed to participate in their promotions once again.

    Personally I can't stand casinos that operate in this way, it just makes them look cheap - any player who gets lucky after taking advantage of their endless no deposit offers gets sanctioned? What, are they desperately broke or something? I can respect businesses making smart business decisions, but casinos are in the entertainment business - if their customers do not enjoy the service they are paying for they will go elsewhere real fast, and loyalty must be VERY important to any online casino - yet they fail to realise, it is those winning players they are annoying, who would return and spend those winnings if they did not p*ss them off first. So in my eyes, it is infact a seriously short sighted poor business decision.
     
    1 person likes this.

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