Wiccan VS Slotocash/Desert Nights

The last chat rep said Georgina was no longer with company....a long way from being reassigned, no?

In all honesty, "reassigned" could be (and sounds like) the respectful way to say "no longer working here". Hopefully we'll learn a thing or two with the upcoming PAB's and public statements will be made.
 
Slotocash is Not Recommended at Casinomeister.
Thanks Diane.

Unfortunately, this shows just how important it is to wait for Bryan and Max to give us the good oil, and also how pointless it is to ask and/or rely on anything from live chat drones. The last chat rep said Georgina was no longer with company....a long way from being reassigned, no?. Point is, most of these chat reps will just tell you whatever will get you off their back the quickest.

I implore everyone to be patient and wait for announcements from CM.

IMO, like bigjohn said so eloquently, the continual posting of chat logs and badgering of support staff, along with a whole lot of pure conjecture (such as "Georgina did the wrong thing" and "Deckmedia has/hasn't changed hands" etc) just serves to muddy the waters and doesn't help players one iota.

@VWM

I didn't bother wading past the first paragraph, but there was enough there to indicate that you have absolutely no idea what you're on about. Unless you're a board member or owner, then you don't know squat about who owns what or what exactly happened with Wiccan's situation....managers change, and so do policies. It's about chargebacks AFAIK (from what they said), so maybe the new regime has a zero tolerance policy....who knows?? Not you, and not me, which is my point.

As usual, you're making stuff up and it's not serving any worthwhile purpose. In fact, it's just confusing people even more, as you speak like you're fully informed when the truth is you're not. Senior members like us should be promoting resolution of issues via the right channels, and counseling patience while these processes take their course.

Well, as it turns out, there is no new regime, just ill informed chat reps "making stuff up" instead of taking the trouble to find a proper answer to a player's query. For a long time casinos have had to suffer the fallout from having badly trained and badly informed agents telling players the wrong information, or even worse, appearing to be evasive and "shifty" rather than admitting they don't have the answer and so will go and find out.

It's not just me that "makes stuff up" from patchy and incomplete information, it's front line CS agents, and unlike me, they are supposed to be trained to get it right.

That statement is also full of spin, and lacking in explanations. They claim they have reassigned staff to provide a better service, yet all these complaints are about a WORSE service being experienced, and with all the VIP hosts assigned to players suddenly "unreachable" without there having been a proper customer focussed hand over process to ensure that new hosts are in place.

This is not simply one player, the OP, seeing a change for the worse, it's many players. It is therefore not a simple case of a reassessment of whether a player should be allowed to stay after showing themselves to be a chargeback risk.

Allowing players to suffer multiple disconnections in service and payments during the changeover process makes it impossible to tell the difference between a botched reorganisation and a casino in serious financial trouble trying to lie and spin itself out of the problem in order to keep the deposits flowing in that might save them in the longer term. The worry for players is that we have seen it all before, guess wrong in accepting it's just a minor turbulence, and our money can vanish when the casino loses the fight for survival.

We have the statement, now we need to see the payments of outstanding withdrawals, only then can we properly assess whether this is a short term turbulence due to reorganisation, or a sign of long term difficulties that could end either way.


Why didn't they send an email out to players BEFORE embarking on such a major process, at least they would have known what was going on, and why things were changing.
 
I got it

I understand but when I see someone saying that they have a Official statement from deckmedia and really I will same the name cheetahwind. No one says a word about that statement. I have never once said official I just posted a chat as saying I was told this so that way I cant be called a lair. And I dont appreciate someone saying I did something (chargebacks) when I didnt making me look like I'm the bad guy. I might not have much but the 2 things I do have is my integrity and my word.

I'm not sure what you're getting at here Wiccan....??

My issue is with people making shit up and passing it off as facts (the usual culprits), and relying on chat drones to tell them exactly what's going on. The truth is that these chat reps know only what they need to know to answer simple queries, and aren't privy to the exact internal workings and structures of their employers (for the most part anyway).

I had a look back for this statement....just found it in a quote, as it was posted by a member I have on ignore. I don't have an issue with this kind of thing, as long as it IS an official statement. I don't see any reference to where it was posted...does anyone know?

The problem I have with that statement is that it indicates merely a change of customer support, but not ownership. If that's the case, then why all the promotion changes and player bans, and the silence from the CM rep? Unlike others, I'm not going to start making assumptions, but something about all these added together equals more (in my mind) than just a change in support staff and processes....which is why IMO we should wait until CM/Max have contacted the people behind the scenes.

I'm not casting any aspersions on anyone on the basis of their membership status. I was just saying that we senior members should be promoting due process and not be stirring the pot, and allowing CM/Max do what they do best......get to the bottom of things.
 
Maybe we should all stop this bickering. Frankly, any issue that involves VWM and Nifty degrades itself into a mud-slinging fest. What people should note is that it seems that not all is well with Deckmedia and people should avoid depositing at their places otherwise losses could be sustained. It had plenty of time to clear things up but it was reluctant to do so. Beware!
 
I would have said ya could be if her profile said she didnt sign in today but she did.. So why didnt she post this so called official Statement?????

As I said in my previous post ( I did misspell a word so maybe it was confusing) There was a post BY Sloto elsewhere about 6 hours ago that was identical to what Cheetah got. This was a public post by a Sloto rep.

Why a rep doesn't come here to make a post is very confusing. This is the most active online casino forum out there. This should be the first place they come to post, especially with multiple threads going on titled Sloto, but not a word. :what:
 
Then were

If that is the case were I dont believe what I cant see... Call me crazy......


As I said in my previous post ( I did misspell a word so maybe it was confusing) There was a post BY Sloto elsewhere about 6 hours ago that was identical to what Cheetah got. This was a public post by a Sloto rep.

Why a rep doesn't come here to make a post is very confusing. This is the most active online casino forum out there. This should be the first place they come to post, especially with multiple threads going on titled Sloto, but not a word. :what:
 
I understand but when I see someone saying that they have a Official statement from deckmedia and really I will same the name cheetahwind. No one says a word about that statement. I have never once said official I just posted a chat as saying I was told this so that way I cant be called a lair. And I dont appreciate someone saying I did something (chargebacks) when I didnt making me look like I'm the bad guy. I might not have much but the 2 things I do have is my integrity and my word.

FWIW I am absolutely NOT accusing you, and have not accused you, of making chargebacks. If you can point out where I did, I will remove it.

I said, based on your comments in the past, that it seemed to be related to chargebacks. If you're saying that's not right, then please explain what the issue really is and we can put it to bed. If you're not willing to do that, fair enough, but it leaves the door open for opinions to be formed based on the information currently available.
 
Here ya go

I didn't bother wading past the first paragraph, but there was enough there to indicate that you have absolutely no idea what you're on about. Unless you're a board member or owner, then you don't know squat about who owns what or what exactly happened with Wiccan's situation....managers change, and so do policies. It's about chargebacks AFAIK (from what they said), so maybe the new regime has a zero tolerance policy....who knows?? Not you, and not me, which is my point.

Georgina took care of all a year ag so no need to rehash everything.



FWIW I am absolutely NOT accusing you, and have not accused you, of making chargebacks. If you can point out where I did, I will remove it.

I said, based on your comments in the past, that it seemed to be related to chargebacks. If you're saying that's not right, then please explain what the issue really is and we can put it to bed. If you're not willing to do that, fair enough, but it leaves the door open for opinions to be formed based on the information currently available.
 
I didn't bother wading past the first paragraph, but there was enough there to indicate that you have absolutely no idea what you're on about. Unless you're a board member or owner, then you don't know squat about who owns what or what exactly happened with Wiccan's situation....managers change, and so do policies. It's about chargebacks AFAIK (from what they said), so maybe the new regime has a zero tolerance policy....who knows?? Not you, and not me, which is my point.

From what who said??? Over charges are not chargebacks from the original problem Georgina took care of a year ago...

In that case....awesome. No problem. Why didn't you just say that in the first place? You seemed to be avoiding the question, which made it appear odd.

One thing I don't understand, and perhaps you could enlighten me......how does a casino/processor overcharging YOU cause the casino to BAN you? It doesn't make sense, as THEY are taking YOU for a ride, not the other way around. Out of interest, how did you remedy these overcharges? Did the casino credit them to your account i.e. the casino settled them so you were square with them?

I don't want to derail the thread any further, BUT there seems to be something driving your personal "crusade" over this whole issue. Perhaps if we knew what this issue was, we might understand it a little better. At the moment, from where I'm standing, it just looks like you're making as much noise and trouble as possible to achieve some kind of aim/end.

What I will say is that the complete lack of response or update from the rep/Deckmedia, as CM Accredited Casinos, is disgraceful and should be reason enough to suspend their accreditation until a reasonable explanation is provided to Bryan. Just as accredited casinos are due respect and consideration when it comes to problems, so the membership is due respect in terms of not being kept in the dark about major changes and having to hear about it from other websites. In fact, I would almost see it as a slap in the face to CM, given that he and his staff do so much for accredited casinos and hold members to higher standards when issues involving them occur.

BTW Wiccan...why do you keep changing your posts all the time? It's very hard to reply to you when you change your mind half a dozen times.


Oh and one more thing...you DID threaten chargebacks back in November 2012. You want me to post it, or do you remember? You were also warned about cross posting and going off the deep end. Shame you didn't take note back then.
 
Cheap Ipad

Cheap A$$ Ipad looses connection if it moves a certain way and wifi disappears and then comes back and I have to refresh. Sorry.....Yea and my aim is I dont want people to have what happened to me at a wonderful casino called rushmore many maany years ago lets just say this lots was lost before even I knew about what casinomiester was about. Like I said at this point they can keep the accounts they dont owe me any money but if they can prove themselves I might/might not come back....I will watch and see what happens......Thats one thing I learned since I joined here I wont play at a place that cant get there stuff straight and be honest with the customers paying there bills and putting food on there tables... Yea you bet your butt I threatened after being threatened by them..... I am proud of that and would do that exact same thing again........ And I know for a fact Georgina would agree.... Sorry lost connection again dont know if this posted...... The reason I would do it over again cause we had a understanding... If I had a payout and was when I would and something went wrong for examole with the processor or any I got an e-mail and a choice to wait till fixed or get a prepaid visa in mail. I got Prepaid visa no problem. If you allow them to stall you over and over they will kep doing it.


In that case....awesome. No problem. Why didn't you just say that in the first place? You seemed to be avoiding the question, which made it appear odd.

One thing I don't understand, and perhaps you could enlighten me......how does a casino/processor overcharging YOU cause the casino to BAN you? It doesn't make sense, as THEY are taking YOU for a ride, not the other way around. Out of interest, how did you remedy these overcharges? Did the casino credit them to your account i.e. the casino settled them so you were square with them?

I don't want to derail the thread any further, BUT there seems to be something driving your personal "crusade" over this whole issue. Perhaps if we knew what this issue was, we might understand it a little better. At the moment, from where I'm standing, it just looks like you're making as much noise and trouble as possible to achieve some kind of aim/end.

What I will say is that the complete lack of response or update from the rep/Deckmedia, as CM Accredited Casinos, is disgraceful and should be reason enough to suspend their accreditation until a reasonable explanation is provided to Bryan. Just as accredited casinos are due respect and consideration when it comes to problems, so the membership is due respect in terms of not being kept in the dark about major changes and having to hear about it from other websites. In fact, I would almost see it as a slap in the face to CM, given that he and his staff do so much for accredited casinos and hold members to higher standards when issues involving them occur.

BTW Wiccan...why do you keep changing your posts all the time? It's very hard to reply to you when you change your mind half a dozen times.


Oh and one more thing...you DID threaten chargebacks back in November 2012. You want me to post it, or do you remember? You were also warned about cross posting and going off the deep end. Shame you didn't take note back then.
 
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In that case....awesome. No problem. Why didn't you just say that in the first place? You seemed to be avoiding the question, which made it appear odd.

One thing I don't understand, and perhaps you could enlighten me......how does a casino/processor overcharging YOU cause
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the casino to BAN you? It doesn't make sense, as THEY are taking YOU for a ride, not the other way around. Out of interest, how did you remedy these overcharges? Did the casino credit them to your account i.e. the casino settled them so you were square with them?

I don't want to derail the thread any further, BUT there seems to be something driving your personal "crusade" over this whole issue. Perhaps if we knew what this issue was, we might understand it a little better. At the moment, from where I'm standing, it just looks like you're making as much noise and trouble as possible to achieve some kind of aim/end.

What I will say is that the complete lack of response or update from the rep/Deckmedia, as CM Accredited Casinos, is disgraceful and should be reason enough to suspend their accreditation until a reasonable explanation is provided to Bryan. Just as accredited casinos are due respect and consideration when it comes to problems, so the membership is due respect in terms of not being kept in the dark about major changes and having to hear about it from other websites. In fact, I would almost see it as a slap in the face to CM, given that he and his staff do so much for accredited casinos and hold members to higher standards when issues involving them occur.

BTW Wiccan...why do you keep changing your posts all the time? It's very hard to reply to you when you change your mind half a dozen times.


Oh and one more thing...you DID threaten chargebacks back in November 2012. You want me to post it, or do you remember? You were also warned about cross posting and going off the deep end. Shame you didn't take note back then.

There is a gap in there. Nifty , I and probably some others will wonder how it is possible that a victim of overcharging is banned from the casino..... unless well, there s a threat of chargebacks. That's a logical conclusion and which I have seen numerous times in the past.

Warning people is one thing. People draw their conclusions based on facts presented. The way several threads on the same subject are brought up I can only sense one thing - there is a grudge against Deckmedia reasons of which are subject to speculation.

Personally, I feel they are going downhill and they have not come to the fore to address players' concerns but that is another matter.
 
I went to look for that ''Statement'' that cheetawind posted. Not so hard to find.
It wasn't really a statement. It was a reply to a complaint, and not the whole text, but the rep probably took a chance to explain a little more to ease the customers in that forum.
I do not find it ok to post it here like it was something he had been given to post like a statement.

That forum doesn't ask for too much either and their reputation is not on stake there, but a few members had similar problems that here. They were suddenly locked out.
Casinos that behave like this I won't trust again no matter what their reasons are since it can happen again.
To me they can only look good again if they are sold, but that's my opinion only.
 
Well the whole point in posting that is there is a lot of accusations that they have changed hands. So I was trying to put minds at ease that ownership hasn't changed.
I'm sure Sloto will post whatever they need to eventually. What I find rather insulting is the fact that they've made a few statements on other forums. Yet haven't bothered to post something here.
On either note, I'm not trying to defend or accuse Sloto of anything. At this point all I was posting was fact to help people know a bit more on whats going on.
 
Well the whole point in posting that is there is a lot of accusations that they have changed hands. So I was trying to put minds at ease that ownership hasn't changed.
I'm sure Sloto will post whatever they need to eventually. What I find rather insulting is the fact that they've made a few statements on other forums. Yet haven't bothered to post something here.
On either note, I'm not trying to defend or accuse Sloto of anything. At this point all I was posting was fact to help people know a bit more on whats going on.

Of course you ment well, but the fact is...we don't know if they are telling the truth so it didn't make it more clear.

..made a few statements on other forums... So where else have they posted?
 
Well the whole point in posting that is there is a lot of accusations that they have changed hands. So I was trying to put minds at ease that ownership hasn't changed.
I'm sure Sloto will post whatever they need to eventually. What I find rather insulting is the fact that they've made a few statements on other forums. Yet haven't bothered to post something here.
On either note, I'm not trying to defend or accuse Sloto of anything. At this point all I was posting was fact to help people know a bit more on whats going on.

They don't dare post here because many of us will pounce like vultures once they mention something that doesn't add up. There are experienced members, affiliates not to mention Bryan, Max and Jetset. Any lies and they will be exposed ruthlessly.
 
I saw the post at the other forum and i even replied to it. Point is it would be nice if they did come to CM and answer some of the questions members have. I have only deposited at Miami slots casino and i used to play the free roll slot tournaments there. Until answers come and minds are put to rest i am not even playing right now. Something just seems wrong (IMO).
 
Hi All

I have been away on vacation and just been notified of this thread, let me have the chance to read the content and then I will reply accordingly

Best Regards

Ms Sloto
 
17 pages and I don't have a clue what this thread is all about except a bunch of "to and fro" about some support controversy - backed up by some unreadable chat screenshots, troll posts, cross posts, and other tangents. WTF?

When posting a complaint in this forum, you are REQUIRED, as per the forum rules, to give the forum reps a heads up so that they are aware of the thread. I became aware of this thread on Saturday while I was in London via the "report a post" troll complaints. I mentioned this thread to one of the Deck Media reps at the LAC conference, he had no clue this was an ongoing issue (whatever it was). And now the weekend is over, and I see that Sloto has been made aware of this issue(??).

I would appreciate it if someone could explain in one properly constructed paragraph - no longer than three sentences - what the actual complaint is. It better not be frivolous nor convoluted, or I'm gonna be pissy.

His legal action threat is the funniest thing in the world! There is NOTHING that an online casino can legally do about a chargeback. They are processing transactions, which is illegal in most places so it would be a lot of fun to see how they would prove that any kind of good or service was provided to you that you charged back for. Don't worry about their threats, they can do NOTHING to you whatsoever!

Bullshit. It's outright fraud. At the moment, we have one ex-member of our forum that is looking at criminal charges being filed against him for pending charge-backs. I would recommend backing off from suggesting that players are able to charge back their deposits. That is a violation of our forum rules "inciting fraudulent player activity".
 
I might not make 3 sentences or less, but I'll at least summarize.

Apparently Wiccan ended up on some processor black list or fraud list shared by casinos. Apparently Sloto overrode risk managements decision and decided to let the player go ahead and play. Then within the last few weeks, they've made some support changes. So this lead the speculation that they've changed ownership, and the "new" owners decided not to let Wiccan play any longer. Along with a few other players.
So then the new speculation to boot was that Steven Vaughn and Georgina are no longer with the company or re-assigned. Whichever one may be.
Which is funny as to how I've gotten a reply from Georgina this afternoon.

Sorry it's not 3 sentences, but it at least summarizes it.
17 pages and I don't have a clue what this thread is all about except a bunch of "to and fro" about some support controversy - backed up by some unreadable chat screenshots, troll posts, cross posts, and other tangents. WTF?

When posting a complaint in this forum, you are REQUIRED, as per the forum rules, to give the forum reps a heads up so that they are aware of the thread. I became aware of this thread on Saturday while I was in London via the "report a post" troll complaints. I mentioned this thread to one of the Deck Media reps at the LAC conference, he had no clue this was an ongoing issue (whatever it was). And now the weekend is over, and I see that Sloto has been made aware of this issue(??).

I would appreciate it if someone could explain in one properly constructed paragraph - no longer than three sentences - what the actual complaint is. It better not be frivolous nor convoluted, or I'm gonna be pissy.



Bullshit. It's outright fraud. At the moment, we have one ex-member of our forum that is looking at criminal charges being filed against him for pending charge-backs. I would recommend backing off from suggesting that players are able to charge back their deposits. That is a violation of our forum rules "inciting fraudulent player activity".
 
Part of the confusion may be my fault. I merged several cross-posted threads, unfortunately one of which dated back to 2012.

FWIW recent activity begins on page 6, post #56.

Question is, WTF? OP has been having these probs with this casino for 2 years? Something seems a bit off here.

I've asked the rep for details on the OP's back-story. If this turns out to be chargeback BS or the like from the OP I'll be handing Bryan the can of Whoop-Ass I keep for occasions like this.
 
17 pages and I don't have a clue what this thread is all about except a bunch of "to and fro" about some support controversy - backed up by some unreadable chat screenshots, troll posts, cross posts, and other tangents. WTF?

When posting a complaint in this forum, you are REQUIRED, as per the forum rules, to give the forum reps a heads up so that they are aware of the thread. I became aware of this thread on Saturday while I was in London via the "report a post" troll complaints. I mentioned this thread to one of the Deck Media reps at the LAC conference, he had no clue this was an ongoing issue (whatever it was). And now the weekend is over, and I see that Sloto has been made aware of this issue(??).

I would appreciate it if someone could explain in one properly constructed paragraph - no longer than three sentences - what the actual complaint is. It better not be frivolous nor convoluted, or I'm gonna be pissy.



Bullshit. It's outright fraud. At the moment, we have one ex-member of our forum that is looking at criminal charges being filed against him for pending charge-backs. I would recommend backing off from suggesting that players are able to charge back their deposits. That is a violation of our forum rules "inciting fraudulent player activity".

The problem is that when it comes to the USA, the casino will not follow this through as they too could face detention the minute they send a representative to contest the case. Here in the UK, this is a real risk for anyone lying to their card provider about their claims against a casino.

The initial problems seem to have stemmed from a slow-pay situation suddenly being experienced by members throughout the world, not just the US. Support were claiming that the problems were down to them having had problems with their processor. Understandable when it comes to the US, but not so when the rest of the world is affected.

The OP in this case was charged twice for a number of deposits, and was not too pleased about it. After a war of escalation between himself and a rude, threatening, and unprofessional chat host, the OP made it clear that if the casino did not correct the issue, he would take it up with his bank (or to put it another way, initiate a chargeback). His grievance stems from the fact that this issue was quickly sorted out by Georgina, a rep here, last year, after which all was fine, and Georgina more or less accepted it was their processor at fault, but could not investigate further as this processor had disappeared, no longer working for the casino, and unable to be contacted by the casino.

Suddenly, the OP is locked out afresh over this same old issue, and is pretty annoyed about it. When trying to deal with the issue, it seemed that new people had taken over, and the earlier decision made by Georgina was overturned, and the OP was told not to pay attention over what an employee said earlier, the new decision would be final. As before, the OP didn't just roll over and accept this, he fought back, and hard - hence this thread.

The doubts over ownership seem to have stemmed from a bigger emerging picture of a negative step change for many players, familiar agents and hosts suddenly "no longer available" and no explanation, forwarding, and allocation of new hosts in sight. It's a different answer every time as to what is going on, and this confusion has created the impression that there has been a serious meltdown at the group, which along with the onset of slow play, has been interpreted as a Rushmore style financial meltdown.

It seems odd that a previously well run casino would suddenly descend into chaos without there having been something pretty serious happening behind the scenes. If merely a reorganisation, an accredited casino would have been expected to have dealt with it in an orderly manner, keeping players well informed of the changes that would be affecting them such as new hosts, new contact details, and new terms and conditions.

Casinos have to remember that so many players have been burned by believing what they are being told by a sinking casino operator that they are now pretty jumpy, and any series of inconsistencies can have them fearing the worst, and running for the exit.

I always believed the original Ms Sloto was actually the OWNER, not a mere employee. It now seems that this account is in the name of an employee, and used by several employee reps, and there has been a sex change along the way as the profile lists Ms Sloto as "Male".
 
I think the slow pay issue is one of the more important topics that have been brought up. In one of the complaint threads Sloto did acknowledge problems back around Feb 2. Are they back on track?
 
Not that anyone really cares but here is my 2 cents lol

Sloto, just made a post, stating they just got back from vacation, and needed some time to read the thread. SOOOOOO...lets give Sloto some time here to read the thread, compile their thoughts into a post on HERE and see what they have to say. They could very well answer everyones questions, and can very well NOT answer them. In either case, lets give them the time, they are representing an accredited group, they deserve some time to look into things and then get back to CM with some facts.

They do deserve the chance to defend themselves, and really this thread is pages long with speculation, which in my view, just adds more fuel to the fire, which in no time will be out of control, and for what speculation? I don't envy Sloto right now, coming back from a vacation and coming back to a thread like this, I am sure they are wishing they were still on vacation lol.

LH
 
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Bryan,

FWIW,

Common to all the recent Sloto threads is the fact that questions were being asked, PM's were being sent to "Ms Sloto" and "Sloto" and responses were not forthcoming. My last PM from them was February 2nd and then there was only silence until today February 11.

Then the feeding frenzy began and the blasting of Sloto/Deck Media began in earnest - not by me, but others on the forum.

I had sent politely worded business appropriate emails to Support, VIP Manager, and accounting numerous times and none were responded to until this morning when I then received a response from both "Accounting" and Ms Sloto on the same topic. My thanks to Max for getting involved in my issue and I am sure it was his email to them, that resulted in me getting my issue hopefully resolved.

Absences of response and non information naturally takes people to the dark side. So while you and Max were gone................(once again....) things got dipshit around here. I am glad you are back and firmly in control with Max and the team.

Diane
 

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