In all honesty, "reassigned" could be (and sounds like) the respectful way to say "no longer working here". Hopefully we'll learn a thing or two with the upcoming PAB's and public statements will be made.
In all honesty, "reassigned" could be (and sounds like) the respectful way to say "no longer working here". Hopefully we'll learn a thing or two with the upcoming PAB's and public statements will be made.
Slotocash is Not Recommended at Casinomeister.
- Joined
- Oct 14, 2004
- Location
- United Kingdom
Well, as it turns out, there is no new regime, just ill informed chat reps "making stuff up" instead of taking the trouble to find a proper answer to a player's query. For a long time casinos have had to suffer the fallout from having badly trained and badly informed agents telling players the wrong information, or even worse, appearing to be evasive and "shifty" rather than admitting they don't have the answer and so will go and find out.
It's not just me that "makes stuff up" from patchy and incomplete information, it's front line CS agents, and unlike me, they are supposed to be trained to get it right.
That statement is also full of spin, and lacking in explanations. They claim they have reassigned staff to provide a better service, yet all these complaints are about a WORSE service being experienced, and with all the VIP hosts assigned to players suddenly "unreachable" without there having been a proper customer focussed hand over process to ensure that new hosts are in place.
This is not simply one player, the OP, seeing a change for the worse, it's many players. It is therefore not a simple case of a reassessment of whether a player should be allowed to stay after showing themselves to be a chargeback risk.
Allowing players to suffer multiple disconnections in service and payments during the changeover process makes it impossible to tell the difference between a botched reorganisation and a casino in serious financial trouble trying to lie and spin itself out of the problem in order to keep the deposits flowing in that might save them in the longer term. The worry for players is that we have seen it all before, guess wrong in accepting it's just a minor turbulence, and our money can vanish when the casino loses the fight for survival.
We have the statement, now we need to see the payments of outstanding withdrawals, only then can we properly assess whether this is a short term turbulence due to reorganisation, or a sign of long term difficulties that could end either way.
Why didn't they send an email out to players BEFORE embarking on such a major process, at least they would have known what was going on, and why things were changing.
I got it
I understand but when I see someone saying that they have a Official statement from deckmedia and really I will same the name cheetahwind. No one says a word about that statement. I have never once said official I just posted a chat as saying I was told this so that way I cant be called a lair. And I dont appreciate someone saying I did something (chargebacks) when I didnt making me look like I'm the bad guy. I might not have much but the 2 things I do have is my integrity and my word.
I understand but when I see someone saying that they have a Official statement from deckmedia and really I will same the name cheetahwind. No one says a word about that statement. I have never once said official I just posted a chat as saying I was told this so that way I cant be called a lair. And I dont appreciate someone saying I did something (chargebacks) when I didnt making me look like I'm the bad guy. I might not have much but the 2 things I do have is my integrity and my word.
- Joined
- Sep 26, 2004
- Location
- SOMEWHERE IN ASIA
Maybe we should all stop this bickering. Frankly, any issue that involves VWM and Nifty degrades itself into a mud-slinging fest. What people should note is that it seems that not all is well with Deckmedia and people should avoid depositing at their places otherwise losses could be sustained. It had plenty of time to clear things up but it was reluctant to do so. Beware!
As I said in my previous post ( I did misspell a word so maybe it was confusing) There was a post BY Sloto elsewhere about 6 hours ago that was identical to what Cheetah got. This was a public post by a Sloto rep.
Why a rep doesn't come here to make a post is very confusing. This is the most active online casino forum out there. This should be the first place they come to post, especially with multiple threads going on titled Sloto, but not a word.
Then were
If that is the case were I dont believe what I cant see... Call me crazy......
If that is the case were I dont believe what I cant see... Call me crazy......
As I said in my previous post ( I did misspell a word so maybe it was confusing) There was a post BY Sloto elsewhere about 6 hours ago that was identical to what Cheetah got. This was a public post by a Sloto rep.
Why a rep doesn't come here to make a post is very confusing. This is the most active online casino forum out there. This should be the first place they come to post, especially with multiple threads going on titled Sloto, but not a word.
- Joined
- Jun 20, 2001
FWIW I am absolutely NOT accusing you, and have not accused you, of making chargebacks. If you can point out where I did, I will remove it.
I said, based on your comments in the past, that it seemed to be related to chargebacks. If you're saying that's not right, then please explain what the issue really is and we can put it to bed. If you're not willing to do that, fair enough, but it leaves the door open for opinions to be formed based on the information currently available.
Here ya go
I didn't bother wading past the first paragraph, but there was enough there to indicate that you have absolutely no idea what you're on about. Unless you're a board member or owner, then you don't know squat about who owns what or what exactly happened with Wiccan's situation....managers change, and so do policies. It's about chargebacks AFAIK (from what they said), so maybe the new regime has a zero tolerance policy....who knows?? Not you, and not me, which is my point.
Georgina took care of all a year ag so no need to rehash everything.
I didn't bother wading past the first paragraph, but there was enough there to indicate that you have absolutely no idea what you're on about. Unless you're a board member or owner, then you don't know squat about who owns what or what exactly happened with Wiccan's situation....managers change, and so do policies. It's about chargebacks AFAIK (from what they said), so maybe the new regime has a zero tolerance policy....who knows?? Not you, and not me, which is my point.
Georgina took care of all a year ag so no need to rehash everything.
- Joined
- Jun 20, 2001
In that case....awesome. No problem. Why didn't you just say that in the first place? You seemed to be avoiding the question, which made it appear odd.
One thing I don't understand, and perhaps you could enlighten me......how does a casino/processor overcharging YOU cause the casino to BAN you? It doesn't make sense, as THEY are taking YOU for a ride, not the other way around. Out of interest, how did you remedy these overcharges? Did the casino credit them to your account i.e. the casino settled them so you were square with them?
I don't want to derail the thread any further, BUT there seems to be something driving your personal "crusade" over this whole issue. Perhaps if we knew what this issue was, we might understand it a little better. At the moment, from where I'm standing, it just looks like you're making as much noise and trouble as possible to achieve some kind of aim/end.
What I will say is that the complete lack of response or update from the rep/Deckmedia, as CM Accredited Casinos, is disgraceful and should be reason enough to suspend their accreditation until a reasonable explanation is provided to Bryan. Just as accredited casinos are due respect and consideration when it comes to problems, so the membership is due respect in terms of not being kept in the dark about major changes and having to hear about it from other websites. In fact, I would almost see it as a slap in the face to CM, given that he and his staff do so much for accredited casinos and hold members to higher standards when issues involving them occur.
BTW Wiccan...why do you keep changing your posts all the time? It's very hard to reply to you when you change your mind half a dozen times.
Oh and one more thing...you DID threaten chargebacks back in November 2012. You want me to post it, or do you remember? You were also warned about cross posting and going off the deep end. Shame you didn't take note back then.
Cheap Ipad
Cheap A$$ Ipad looses connection if it moves a certain way and wifi disappears and then comes back and I have to refresh. Sorry.....Yea and my aim is I dont want people to have what happened to me at a wonderful casino called rushmore many maany years ago lets just say this lots was lost before even I knew about what casinomiester was about. Like I said at this point they can keep the accounts they dont owe me any money but if they can prove themselves I might/might not come back....I will watch and see what happens......Thats one thing I learned since I joined here I wont play at a place that cant get there stuff straight and be honest with the customers paying there bills and putting food on there tables... Yea you bet your butt I threatened after being threatened by them..... I am proud of that and would do that exact same thing again........ And I know for a fact Georgina would agree.... Sorry lost connection again dont know if this posted...... The reason I would do it over again cause we had a understanding... If I had a payout and was when I would and something went wrong for examole with the processor or any I got an e-mail and a choice to wait till fixed or get a prepaid visa in mail. I got Prepaid visa no problem. If you allow them to stall you over and over they will kep doing it.
Cheap A$$ Ipad looses connection if it moves a certain way and wifi disappears and then comes back and I have to refresh. Sorry.....Yea and my aim is I dont want people to have what happened to me at a wonderful casino called rushmore many maany years ago lets just say this lots was lost before even I knew about what casinomiester was about. Like I said at this point they can keep the accounts they dont owe me any money but if they can prove themselves I might/might not come back....I will watch and see what happens......Thats one thing I learned since I joined here I wont play at a place that cant get there stuff straight and be honest with the customers paying there bills and putting food on there tables... Yea you bet your butt I threatened after being threatened by them..... I am proud of that and would do that exact same thing again........ And I know for a fact Georgina would agree.... Sorry lost connection again dont know if this posted...... The reason I would do it over again cause we had a understanding... If I had a payout and was when I would and something went wrong for examole with the processor or any I got an e-mail and a choice to wait till fixed or get a prepaid visa in mail. I got Prepaid visa no problem. If you allow them to stall you over and over they will kep doing it.
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- Joined
- Sep 26, 2004
- Location
- SOMEWHERE IN ASIA
There is a gap in there. Nifty , I and probably some others will wonder how it is possible that a victim of overcharging is banned from the casino..... unless well, there s a threat of chargebacks. That's a logical conclusion and which I have seen numerous times in the past.
Warning people is one thing. People draw their conclusions based on facts presented. The way several threads on the same subject are brought up I can only sense one thing - there is a grudge against Deckmedia reasons of which are subject to speculation.
Personally, I feel they are going downhill and they have not come to the fore to address players' concerns but that is another matter.
- Joined
- Apr 18, 2009
- Location
- Sweden
I went to look for that ''Statement'' that cheetawind posted. Not so hard to find.
It wasn't really a statement. It was a reply to a complaint, and not the whole text, but the rep probably took a chance to explain a little more to ease the customers in that forum.
I do not find it ok to post it here like it was something he had been given to post like a statement.
That forum doesn't ask for too much either and their reputation is not on stake there, but a few members had similar problems that here. They were suddenly locked out.
Casinos that behave like this I won't trust again no matter what their reasons are since it can happen again.
To me they can only look good again if they are sold, but that's my opinion only.
It wasn't really a statement. It was a reply to a complaint, and not the whole text, but the rep probably took a chance to explain a little more to ease the customers in that forum.
I do not find it ok to post it here like it was something he had been given to post like a statement.
That forum doesn't ask for too much either and their reputation is not on stake there, but a few members had similar problems that here. They were suddenly locked out.
Casinos that behave like this I won't trust again no matter what their reasons are since it can happen again.
To me they can only look good again if they are sold, but that's my opinion only.
- Joined
- Aug 16, 2009
- Location
- Iowa
Well the whole point in posting that is there is a lot of accusations that they have changed hands. So I was trying to put minds at ease that ownership hasn't changed.
I'm sure Sloto will post whatever they need to eventually. What I find rather insulting is the fact that they've made a few statements on other forums. Yet haven't bothered to post something here.
On either note, I'm not trying to defend or accuse Sloto of anything. At this point all I was posting was fact to help people know a bit more on whats going on.
I'm sure Sloto will post whatever they need to eventually. What I find rather insulting is the fact that they've made a few statements on other forums. Yet haven't bothered to post something here.
On either note, I'm not trying to defend or accuse Sloto of anything. At this point all I was posting was fact to help people know a bit more on whats going on.
- Joined
- Apr 18, 2009
- Location
- Sweden
Of course you ment well, but the fact is...we don't know if they are telling the truth so it didn't make it more clear.
..made a few statements on other forums... So where else have they posted?
- Joined
- Sep 26, 2004
- Location
- SOMEWHERE IN ASIA
They don't dare post here because many of us will pounce like vultures once they mention something that doesn't add up. There are experienced members, affiliates not to mention Bryan, Max and Jetset. Any lies and they will be exposed ruthlessly.
- Joined
- Feb 17, 2012
- Location
- cyber space
I saw the post at the other forum and i even replied to it. Point is it would be nice if they did come to CM and answer some of the questions members have. I have only deposited at Miami slots casino and i used to play the free roll slot tournaments there. Until answers come and minds are put to rest i am not even playing right now. Something just seems wrong (IMO).
- Joined
- May 18, 2009
- Location
- UK
Hi All
I have been away on vacation and just been notified of this thread, let me have the chance to read the content and then I will reply accordingly
Best Regards
Ms Sloto
I have been away on vacation and just been notified of this thread, let me have the chance to read the content and then I will reply accordingly
Best Regards
Ms Sloto
- Joined
- Jun 30, 1998
- Location
- Bierland
17 pages and I don't have a clue what this thread is all about except a bunch of "to and fro" about some support controversy - backed up by some unreadable chat screenshots, troll posts, cross posts, and other tangents. WTF?
When posting a complaint in this forum, you are REQUIRED, as per the forum rules, to give the forum reps a heads up so that they are aware of the thread. I became aware of this thread on Saturday while I was in London via the "report a post" troll complaints. I mentioned this thread to one of the Deck Media reps at the LAC conference, he had no clue this was an ongoing issue (whatever it was). And now the weekend is over, and I see that Sloto has been made aware of this issue(??).
I would appreciate it if someone could explain in one properly constructed paragraph - no longer than three sentences - what the actual complaint is. It better not be frivolous nor convoluted, or I'm gonna be pissy.
Bullshit. It's outright fraud. At the moment, we have one ex-member of our forum that is looking at criminal charges being filed against him for pending charge-backs. I would recommend backing off from suggesting that players are able to charge back their deposits. That is a violation of our forum rules "inciting fraudulent player activity".
When posting a complaint in this forum, you are REQUIRED, as per the forum rules, to give the forum reps a heads up so that they are aware of the thread. I became aware of this thread on Saturday while I was in London via the "report a post" troll complaints. I mentioned this thread to one of the Deck Media reps at the LAC conference, he had no clue this was an ongoing issue (whatever it was). And now the weekend is over, and I see that Sloto has been made aware of this issue(??).
I would appreciate it if someone could explain in one properly constructed paragraph - no longer than three sentences - what the actual complaint is. It better not be frivolous nor convoluted, or I'm gonna be pissy.
Bullshit. It's outright fraud. At the moment, we have one ex-member of our forum that is looking at criminal charges being filed against him for pending charge-backs. I would recommend backing off from suggesting that players are able to charge back their deposits. That is a violation of our forum rules "inciting fraudulent player activity".
- Joined
- Aug 16, 2009
- Location
- Iowa
I might not make 3 sentences or less, but I'll at least summarize.
Apparently Wiccan ended up on some processor black list or fraud list shared by casinos. Apparently Sloto overrode risk managements decision and decided to let the player go ahead and play. Then within the last few weeks, they've made some support changes. So this lead the speculation that they've changed ownership, and the "new" owners decided not to let Wiccan play any longer. Along with a few other players.
So then the new speculation to boot was that Steven Vaughn and Georgina are no longer with the company or re-assigned. Whichever one may be.
Which is funny as to how I've gotten a reply from Georgina this afternoon.
Sorry it's not 3 sentences, but it at least summarizes it.
Apparently Wiccan ended up on some processor black list or fraud list shared by casinos. Apparently Sloto overrode risk managements decision and decided to let the player go ahead and play. Then within the last few weeks, they've made some support changes. So this lead the speculation that they've changed ownership, and the "new" owners decided not to let Wiccan play any longer. Along with a few other players.
So then the new speculation to boot was that Steven Vaughn and Georgina are no longer with the company or re-assigned. Whichever one may be.
Which is funny as to how I've gotten a reply from Georgina this afternoon.
Sorry it's not 3 sentences, but it at least summarizes it.
- Joined
- Jan 20, 2004
- Location
- Pictland
Part of the confusion may be my fault. I merged several cross-posted threads, unfortunately one of which dated back to 2012.
FWIW recent activity begins on page 6, post #56.
Question is, WTF? OP has been having these probs with this casino for 2 years? Something seems a bit off here.
I've asked the rep for details on the OP's back-story. If this turns out to be chargeback BS or the like from the OP I'll be handing Bryan the can of Whoop-Ass I keep for occasions like this.
FWIW recent activity begins on page 6, post #56.
Question is, WTF? OP has been having these probs with this casino for 2 years? Something seems a bit off here.
I've asked the rep for details on the OP's back-story. If this turns out to be chargeback BS or the like from the OP I'll be handing Bryan the can of Whoop-Ass I keep for occasions like this.
- Joined
- Oct 14, 2004
- Location
- United Kingdom
The problem is that when it comes to the USA, the casino will not follow this through as they too could face detention the minute they send a representative to contest the case. Here in the UK, this is a real risk for anyone lying to their card provider about their claims against a casino.
The initial problems seem to have stemmed from a slow-pay situation suddenly being experienced by members throughout the world, not just the US. Support were claiming that the problems were down to them having had problems with their processor. Understandable when it comes to the US, but not so when the rest of the world is affected.
The OP in this case was charged twice for a number of deposits, and was not too pleased about it. After a war of escalation between himself and a rude, threatening, and unprofessional chat host, the OP made it clear that if the casino did not correct the issue, he would take it up with his bank (or to put it another way, initiate a chargeback). His grievance stems from the fact that this issue was quickly sorted out by Georgina, a rep here, last year, after which all was fine, and Georgina more or less accepted it was their processor at fault, but could not investigate further as this processor had disappeared, no longer working for the casino, and unable to be contacted by the casino.
Suddenly, the OP is locked out afresh over this same old issue, and is pretty annoyed about it. When trying to deal with the issue, it seemed that new people had taken over, and the earlier decision made by Georgina was overturned, and the OP was told not to pay attention over what an employee said earlier, the new decision would be final. As before, the OP didn't just roll over and accept this, he fought back, and hard - hence this thread.
The doubts over ownership seem to have stemmed from a bigger emerging picture of a negative step change for many players, familiar agents and hosts suddenly "no longer available" and no explanation, forwarding, and allocation of new hosts in sight. It's a different answer every time as to what is going on, and this confusion has created the impression that there has been a serious meltdown at the group, which along with the onset of slow play, has been interpreted as a Rushmore style financial meltdown.
It seems odd that a previously well run casino would suddenly descend into chaos without there having been something pretty serious happening behind the scenes. If merely a reorganisation, an accredited casino would have been expected to have dealt with it in an orderly manner, keeping players well informed of the changes that would be affecting them such as new hosts, new contact details, and new terms and conditions.
Casinos have to remember that so many players have been burned by believing what they are being told by a sinking casino operator that they are now pretty jumpy, and any series of inconsistencies can have them fearing the worst, and running for the exit.
I always believed the original Ms Sloto was actually the OWNER, not a mere employee. It now seems that this account is in the name of an employee, and used by several employee reps, and there has been a sex change along the way as the profile lists Ms Sloto as "Male".
- Joined
- Jan 7, 2014
- Location
- Montreal
wow!
That was customer service at its best hahahah!! I like when he says " are you drunk"!
That was customer service at its best hahahah!! I like when he says " are you drunk"!
- Joined
- Jan 9, 2010
- Location
- NY
Not that anyone really cares but here is my 2 cents lol
Sloto, just made a post, stating they just got back from vacation, and needed some time to read the thread. SOOOOOO...lets give Sloto some time here to read the thread, compile their thoughts into a post on HERE and see what they have to say. They could very well answer everyones questions, and can very well NOT answer them. In either case, lets give them the time, they are representing an accredited group, they deserve some time to look into things and then get back to CM with some facts.
They do deserve the chance to defend themselves, and really this thread is pages long with speculation, which in my view, just adds more fuel to the fire, which in no time will be out of control, and for what speculation? I don't envy Sloto right now, coming back from a vacation and coming back to a thread like this, I am sure they are wishing they were still on vacation lol.
LH
Sloto, just made a post, stating they just got back from vacation, and needed some time to read the thread. SOOOOOO...lets give Sloto some time here to read the thread, compile their thoughts into a post on HERE and see what they have to say. They could very well answer everyones questions, and can very well NOT answer them. In either case, lets give them the time, they are representing an accredited group, they deserve some time to look into things and then get back to CM with some facts.
They do deserve the chance to defend themselves, and really this thread is pages long with speculation, which in my view, just adds more fuel to the fire, which in no time will be out of control, and for what speculation? I don't envy Sloto right now, coming back from a vacation and coming back to a thread like this, I am sure they are wishing they were still on vacation lol.
LH
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- Joined
- Dec 20, 2009
- Location
- WI
Bryan,
FWIW,
Common to all the recent Sloto threads is the fact that questions were being asked, PM's were being sent to "Ms Sloto" and "Sloto" and responses were not forthcoming. My last PM from them was February 2nd and then there was only silence until today February 11.
Then the feeding frenzy began and the blasting of Sloto/Deck Media began in earnest - not by me, but others on the forum.
I had sent politely worded business appropriate emails to Support, VIP Manager, and accounting numerous times and none were responded to until this morning when I then received a response from both "Accounting" and Ms Sloto on the same topic. My thanks to Max for getting involved in my issue and I am sure it was his email to them, that resulted in me getting my issue hopefully resolved.
Absences of response and non information naturally takes people to the dark side. So while you and Max were gone................(once again....) things got dipshit around here. I am glad you are back and firmly in control with Max and the team.
Diane
FWIW,
Common to all the recent Sloto threads is the fact that questions were being asked, PM's were being sent to "Ms Sloto" and "Sloto" and responses were not forthcoming. My last PM from them was February 2nd and then there was only silence until today February 11.
Then the feeding frenzy began and the blasting of Sloto/Deck Media began in earnest - not by me, but others on the forum.
I had sent politely worded business appropriate emails to Support, VIP Manager, and accounting numerous times and none were responded to until this morning when I then received a response from both "Accounting" and Ms Sloto on the same topic. My thanks to Max for getting involved in my issue and I am sure it was his email to them, that resulted in me getting my issue hopefully resolved.
Absences of response and non information naturally takes people to the dark side. So while you and Max were gone................(once again....) things got dipshit around here. I am glad you are back and firmly in control with Max and the team.
Diane
- Joined
- Jun 20, 2001
Vinyl
My advice would be to quit the assumptions and assertions before you really start looking foolish.
I can tell you, with certainty, that you're way off base in many respects and you're creating issues and drama where there isn't any. The information I have will come to light soon, and you may well have retractions/apologies to make (although I'm sure you won't).
Through all your cries of "the player refused to roll over blah blah" and how they were so badly treated, you forget one simple fact......casinos do NOT ban players for being OVERCHARGED. In fact, it's quite ridiculous. Risk management ban players due to fraud or chargebacks....that's their job. At last report, Wiccan stated that there were still charges outstanding but that Georgina couldn't see them on the bank statements they provided. If this isn't now the case, then it wasn't reported as such by either party.
Now, Georgina stated the extra charges were a processor issue. Okay, that's quite possible. So WHY would the processor blacklist Wiccan? It makes no sense at all....unless they took matters into their own hands, and lets face it, they threatened it before and backed up that threat yesterday. Now, I might be wrong about the chargebacks, and I apologise if I am, BUT there IS something dodgy about the player and/or their account that raised a red flag and caused the reinstatement of the permanent ban....and I can tell you it ain't because they were overcharged.
I'm sure the next few days will answer everyone's concerns.
My advice would be to quit the assumptions and assertions before you really start looking foolish.
I can tell you, with certainty, that you're way off base in many respects and you're creating issues and drama where there isn't any. The information I have will come to light soon, and you may well have retractions/apologies to make (although I'm sure you won't).
Through all your cries of "the player refused to roll over blah blah" and how they were so badly treated, you forget one simple fact......casinos do NOT ban players for being OVERCHARGED. In fact, it's quite ridiculous. Risk management ban players due to fraud or chargebacks....that's their job. At last report, Wiccan stated that there were still charges outstanding but that Georgina couldn't see them on the bank statements they provided. If this isn't now the case, then it wasn't reported as such by either party.
Now, Georgina stated the extra charges were a processor issue. Okay, that's quite possible. So WHY would the processor blacklist Wiccan? It makes no sense at all....unless they took matters into their own hands, and lets face it, they threatened it before and backed up that threat yesterday. Now, I might be wrong about the chargebacks, and I apologise if I am, BUT there IS something dodgy about the player and/or their account that raised a red flag and caused the reinstatement of the permanent ban....and I can tell you it ain't because they were overcharged.
I'm sure the next few days will answer everyone's concerns.
- Joined
- Oct 14, 2004
- Location
- United Kingdom
Now you are sounding like me, how come you have information beyond what is in the public domain? If it is so critical, why not bring it to light right now?
The OP is not the only player to have issues and receive some pretty odd "customer service". Even if we accept that the OP lied and created a second incident similar to the first which resulted in them being reassessed and banned, it does not explain all the other things that have been going on.
Granted Ms Sloto has been on vacation, but surely the entire VIP department and accounts didn't go along with her/him.
We have also been told that the rep account is used by a number of employees, therefore it follows that if one of these is on vacation, it should not result in PMs not being responded to.
- Joined
- May 18, 2009
- Location
- UK
FYI I am the only one who actually posts on the forum, but yes I have other members of staff handle PMs in my absence and they sign their own name.
Ms Sloto
Ms Sloto
- Joined
- Sep 12, 2004
- Location
- Up$hitCreek
Note to Bryan and Max, not to add fuel to the fire, but we've seen this sort of train wreck before. This is not the only active thread about Sloto casinos problems. MsSloto goes on vacation, is out sick, or otherwise out of pocket and suddenly payouts aren't being processed as they should, support questions are poorly handled, PMs to the forum rep ignored/unanswered for days on end. Not good.
- Joined
- Dec 20, 2009
- Location
- WI
Thanks for clarifying ----- but they did drop the ball in your absence. No one from your staff responded to any of my PM's from Februrary 2nd until you returned today and promptly answered my email and solved my problem. For which I have already thanked you privately and now am pleased to do it publicly as well.
A sit down with the members of your staff is probably in order due to the confusion when you were on vacation. Everyone deserves vacation time, but then business must still run as usual.
Thanks for coming on here again.
Diane
- Joined
- Jun 20, 2001
Vinyl
God forbid I sound like you
I have my own sources. If I went airing everything I'm told in confidence or privately, I would no longer have any sources, and I'm not going to jeopardize relationships just to satisfy some people's curiosity...particularly when it will all come to light if everyone can show a little restraint and patience.
God forbid I sound like you
I have my own sources. If I went airing everything I'm told in confidence or privately, I would no longer have any sources, and I'm not going to jeopardize relationships just to satisfy some people's curiosity...particularly when it will all come to light if everyone can show a little restraint and patience.
- Joined
- Sep 26, 2004
- Location
- SOMEWHERE IN ASIA
I just hope the two of you can set aside your differences for awhile.
Meanwhile, though I agree we should not speculate too much and let a rep of Slotocash explain everything I venture to say this wont be happening anytime soon. They monitor this forum but refused to perform any damage control. 'Late payments' are becoming a regularity and they consistently churn out the excuse that it is due to processor problems which, IMHO is BS. Whatever people do, don't deposit till everything is cleared and even then think twice. The Rushmore fiasco could well be replicated.
Meanwhile, though I agree we should not speculate too much and let a rep of Slotocash explain everything I venture to say this wont be happening anytime soon. They monitor this forum but refused to perform any damage control. 'Late payments' are becoming a regularity and they consistently churn out the excuse that it is due to processor problems which, IMHO is BS. Whatever people do, don't deposit till everything is cleared and even then think twice. The Rushmore fiasco could well be replicated.
bigjohn
Dormant account
- Joined
- Dec 21, 2012
- Location
- Northeast Coastal USA
Well, if nothing else, at least Tawni got a little quiet time.......
- Joined
- Sep 26, 2004
- Location
- SOMEWHERE IN ASIA
Or maybe Virtual is contemplating a takeover of Slotocash and rename it Virtualcash LOL.
Well, if nothing else, at least Tawni got a little quiet time.......
Now why did you have to bring this up? I was just forgetting about that thread. I get all worked up every time that thing pops up. That thread makes me realize world peace will never happen.
- Joined
- Oct 14, 2004
- Location
- United Kingdom
Vinyl
God forbid I sound like you
I have my own sources. If I went airing everything I'm told in confidence or privately, I would no longer have any sources, and I'm not going to jeopardize relationships just to satisfy some people's curiosity...particularly when it will all come to light if everyone can show a little restraint and patience.
I also have mine. It may APPEAR that I am just "making stuff up" all the time, but this doesn't necessarily make it so.
I expect we are all looking forward to everything coming to light in the end.
- Joined
- Jun 20, 2001
Good for you. It's not a competition about who's got a "bigger one".
I would be looking for some new ones based on your past performance though if I were you...they seem to be letting you down rather badly.
- Joined
- May 18, 2009
- Location
- UK
I am communicating directly with Max regarding this thread.
Best Regards
Ms Sloto
Best Regards
Ms Sloto
Pms might be done
Sloto
I finally got a e-mail response after sending to your new e-mail address from someone named Kizzy I asked why all my accounts were closed when I never had any charge backs. I was told that it is not about charge backs just that every so often accounts go through a security check and I didnt pass the security check through risk management. I sent a PM that says it was read can you please send me a PM of what I didnt pass? Casinomiester said that PMs or something were having problems. I would appreciate it.
Sloto
I finally got a e-mail response after sending to your new e-mail address from someone named Kizzy I asked why all my accounts were closed when I never had any charge backs. I was told that it is not about charge backs just that every so often accounts go through a security check and I didnt pass the security check through risk management. I sent a PM that says it was read can you please send me a PM of what I didnt pass? Casinomiester said that PMs or something were having problems. I would appreciate it.
- Joined
- Sep 26, 2004
- Location
- SOMEWHERE IN ASIA
If that was the answer they need to explain in depth. They are basically saying they conduct security checks as and when they please and can close accounts at their own will without explanations. By the same token, they can easily confiscate any winnings. This is an issue of huge concern. Please edit and show us the email in question. I am sure many players will want answers from Sloto.
- Joined
- Jun 20, 2001
Any casino has the absolute right to close a player's account for any reason they see fit, along with bonus banning and any other type of restriction. In fact, it's in the terms of just about every casino (and service business for that matter) on the planet.
Confiscation of winnings is a totally different issue Chu, and I think you know that. I really hope you aren't creating drama where there isn't any to enforce your POV, as you often accuse others of similar behaviour. What I mean is, that nobody from here has had any winnings confiscated AFAIK, so to suggest they might "by the same token easily confiscate any winnings" is putting 2 and 2 together and getting 97.
You've been around long enough to know that there ARE circumstances where confiscation and closure IS warranted. Sloto group do not have a reputation of doing this willy-nilly. I know you are on their case at the moment, which is your choice, but at least you could stick to the facts and not rely on "ifs" and "maybes". Even the most respected casinos have to confiscate and close at times, and Sloto (based on history) are no more likely to do it than any other accredited casino.
- Joined
- Nov 24, 2008
- Location
- UnKnown
Sorry for being DAFT here but I see absolut no difference with Slotocash or Dessert Nights. Also received Freebies Free Spins for Valentines day with same usual requirements and actually nice max withdrawals of quite highly $180 and €180....
I have not seen any change as well in offers no high wager requirements as I have read about..... Is all this discussion only because of that live chat/email issue
And NO I dont wanna go through all 20 pages again. Just wanted to give my input.
I have not seen any change as well in offers no high wager requirements as I have read about..... Is all this discussion only because of that live chat/email issue
And NO I dont wanna go through all 20 pages again. Just wanted to give my input.
Wiccan's accounts being closed for security reasons is mentioned on the first post of this thread. That post is more than 1 year and 3 months old, and there doesn't seem to have been any dramatic mass confiscation of winnings in all that time
terms and conditions
you are totally right I just wanted to know what part I didnt pass like I renewed my lic this year maybe they want updated docs ect.....
you are totally right I just wanted to know what part I didnt pass like I renewed my lic this year maybe they want updated docs ect.....
- Joined
- Oct 14, 2004
- Location
- United Kingdom
Something must have changed, as if these regular checks can suddenly ban a player even though nothing has changed, then the problem is with their checks. Renewing a drivers license should trigger a request for documents, as would a change of address or deposit method. Depositing after a long gap may also trigger a document request, even though the documents they already have are still valid.
By going straight to the ban, rather than asking for documentation or clarification of information, they are being accusatory towards the player, rather than simply "doing admin" by weeding out unproductive accounts.
The problem is also that even if the problem is cleared up by talking to a human, rather than to a robotic automated data processing procedure, it is only cleared up until the next time said automated procedure is run, and there is no way of knowing whether human intervention will again work, or whether it will be a case of "computer says no".
There is a good chance the procedures are creating false positives, but unless the operator has something in place to look into such matters, a player would be better off steering clear of casinos where their own circumstances are prone to triggering these false positives.
At least they have stated this isn't about chargebacks, which in the CM community is a serious accusation that if founded, usually leads to a lifetime ban.
Sloto response
I was wondering can you tell me what part of the security I didnt pass? I did renew my lic this year.
Hi there,
Unfortunately we have no further information.
You will unable to hold an account with our casinos.
Best wishes
Ms Sloto
She/He Said they would be communicating directly with Max regarding this. So I will just wait Max said They've indicated that details will be forthcoming shortly. So I will just have to wait.
I was wondering can you tell me what part of the security I didnt pass? I did renew my lic this year.
Hi there,
Unfortunately we have no further information.
You will unable to hold an account with our casinos.
Best wishes
Ms Sloto
She/He Said they would be communicating directly with Max regarding this. So I will just wait Max said They've indicated that details will be forthcoming shortly. So I will just have to wait.
- Joined
- Jan 20, 2004
- Location
- Pictland
FWIW just yesterday I heard back from the casino in detail regarding this case. While the delays here have certainly been longer than one would expect there appears to have been some justification for this. I'm now going through the info I've received and will comment further here when that is done.
- Joined
- Jan 20, 2004
- Location
- Pictland
Ok, the info I've received pretty much confirms that Wiccan has a record of multiple accounts and unjustified chargebacks at a number of merchants, though not necessarily at the casino in question. The bottom line afaict is that the casino's actions are justified and the OP is getting pretty much what he deserves. And no I won't be specifying any of this in further detail.
- Joined
- Jun 20, 2001
So does that mean their membership is forfeit?
You can wonder how that information reached Deckmedia?
Was thinking the same, "unjustified chargebacks" often equals a boot from Bryan. Are there any "justified" chargebacks btw? Isn't all chargebacks unjustified?
