Wiccan VS Slotocash/Desert Nights

[Diane]

It seems like since Georgina has left things are going down hill for deckmedia.... Rep doesn't seem to sign in or answer PMs and they dont answer e-mails either. Maybe Casinomeister can reach someone to answer all these complaints that are mounting up.

Georgina is still responding to my PM's as late as last week. So I am confused by your comment.

Did she leave in the last few days?

I have also had different people besides Georgina respond to PM's sent to "Sloto" so I do think that depending upon the nature of the question, different people monitor the account and respond. When it was a w/d question, I have had PM's from Louise with a title of Finance Manager.

I find that I do get the best response from PM's through this forum than I do from sending emails to support or VIP email addresses.

FWIW,
Diane

 

[Diane]

I hope people understand that a rep is only as good as the organization will allow him/her. Even if Georgina hadn't left it is obvious that the group is plagued by financial problems. Guys, we have seen enough for the past couple of weeks. Jump ship if you hadn't done so already. Its only going to get worse, not better.

Let's give them a chance to respond knowing that many were probably at the conference this last week. I am confident that Bryan and Max are looking into this on our behalf since there have been so many concerned posts about an accredited casino.

I *know* first hand how hard it is to be patient when waiting for a w/d ----- but the group was accredited for a good reason. Let's have this play out and get a response from someone either representing DeckMedia or CM.

We have all seen accredited casinos drop from favor because of problems..............if it needs to happen Bryan et alia will review and decide. Let's not jump there without more information and investigation from the people we trust that run CM. It is good that we share our concerns as a kind of "early warning system" here on CM, but let's not condemn the group until we have more details and a review by CM. Those that are concerned should not deposit if it bothers you..............but I am not giving up on them.

I truly hope it is just a temporary glitch like other groups have seen occasionally. I like the Deck Media group because they have so many different software platforms to play on - willing to give them more time.

FWIW,
Diane

 

[chuchu59]

Georgina is still responding to my PM's as late as last week. So I am confused by your comment.

Did she leave in the last few days?

I have also had different people besides Georgina respond to PM's sent to "Sloto" so I do think that depending upon the nature of the question, different people monitor the account and respond. When it was a w/d question, I have had PM's from Louise with a title of Finance Manager.

I find that I do get the best response from PM's through this forum than I do from sending emails to support or VIP email addresses.

FWIW,
Diane

Diane,

If Georgina is only answering pms selectively this is not a good sign as the group hopes to milk loyal customers who have not seen the light. Beware!

 

[Diane]

Diane,

If Georgina is only answering pms selectively this is not a good sign as the group hopes to milk loyal customers who have not seen the light. Beware!

Chu,

I don't know the nature of the other PM's or the "tone" perhaps that determines which ones get answered or in what order of priority. Maybe my VIP status gets more attention. I would hope all properly written business appropriate inquiries get responded to by the site, regardless of status. Plus I am sure that there are plenty of VIP status players with Deck Media besides me and much higher status than me. (especially given other threads about how many different types of VIP status that there are across casinos.

My pending w/d is also taking longer than usual so so I am not hiding my head in the sand, nor do I appear to be getting preferential treatment. But I am keeping lines of communication open and giving them time to sort it out.

"loyal customers who have not seen the light"?? I doubt there is anyone on CM who could possibly be unaware given the huge amount of threads/posts on this casino group. Per my earlier post ----let's see what happens now that the conference is over and people from Deck Media and CM are back to a normal business mode in the next few days. If its bad, then its bad. But I am not there yet.

Thanks,
Diane

 

[maphesto]

I really don't think that Deckmedia group have cash problems. I think they have grown and can earn a lot of money without these "super fast withdrawals". US market is big, and those customers don't require a NetEller withdrawal in 60 minutes.

There is something strange going on, I can see that. I wonder why. Deckmedia have their own support, and they even have other casinos who uses their CS. They spare a lot of money on these smart organisations. Comparization with Rushmore is not doable. Rushmore never had that kind of good reputation, not by affiliates either.

What I'm afraid of, is that they have been sold. I hope we can receive some answers soon. KK? Bryan? Georgina?

 

[Wiccan]

Georgina gone

I was told by kizzy and emma in chat Gorgina is no longer with company. That someone named Yasmeen is now answering Casinomeister pms. Was just told Stephen is gone as well by Sandy at least I think so...

Please wait for a site operator to respond.
You are now chatting with 'Sandy'
Sandy: Welcome to our live chat service. How may I help you today?
you: Hello Sandy is Stephen Vaughn still with Company?
you: I know Georgina is no longer
you: longer
you: with company so was wondering if
you: he has left as well
Sandy: Thank you for contacting us.
Sandy: I apologize for the delayed response. May I please ask, what company are you referring to?
Sandy: Also, do you require assistance?
you: Deckmedia slotocash and desert nights he was vip host
Sandy: May I please ask, are you requesting particular personal details from Mr. Vaughn?
you: no when trying to send him e-mail its saying not valid with his personal e-mail
Sandy: I understand.
you: that he gave me like a year ago
you: So was wondering if he had left as well cause I know deckmedia was going through changes
Sandy: Please note, as you have been a customer service representative I assume you understand that this is not the Channel for such; however, you can provide me with your email address.
Sandy: In the event he is available, he will be updated.
Sandy: I also, suggest you Google or Facebook.
you: So he is still there
you: ?
Sandy: I cannot confirm.
you: ???
you: you do know who he is?
you: Vip host
Sandy: As requested earlier, please provide me with your personal details.
you: greg1342@wizard.com
Sandy: In the event he is reachable by us, your message will be delivered.
Sandy: Thank you.
Sandy: May I also have your first and last name?
you: Greg Larson
Sandy: Thank you for your cooperation Mr. Larson.
Sandy: Rest assured, once reachable by us, your message will be delivered.
you: no one has posted on facebook since Jan 10th
Sandy: If you do not have an update within 24-48, hours, I suggest you try Google of Facebook.
you: no one has posted on facebook since Jan 10th
Sandy: I understand; however, I was referring to his personal account.
you: on either slotocas page or desert nights page
you: I dont have his facebook page just the casinos
Sandy: I understand.
Sandy: Is there anything else I can help with?
you: I just have his e-mail address that came back invalid
you: sort of says he may be gone and if so wanted to know who is now VIP host
you: Yasmeen or emma
you: or kizzy
you: ect
Sandy: Please note, such information cannot be relayed.
you: Cant get name of new vip host
you: ???
Sandy: Your request will be forwarded accordingly.
you: whats that about
Sandy: That will not be possible.
you: hmmmmmmm maybe casinomister should see this chat
you: well I will let the casinomister forums take a look at this
you: thanks for your time
Sandy: You are welcome.
Sandy: Have a great night.

 

[Nifty29]

I was told by kizzy and emma in chat Gorgina is no longer with company. That someone named Yasmeen is now answering Casinomeister pms. Was just told Stephen is gone as well by Sandy.

Is it just a coincidence that "Yasmeen" is also the rep for Jackpot Capital Group? I wouldn't think it was a very common name.

If it IS the same person, it might solve some mysteries, no?

 

[Wiccan]

Dont even want account back

I dont want account back if I cant even get the name of a employee. When you are a customer. It just tells me something smells foul..And when ever I give chat my real name and e-mail they just hang up the chat on me.

 

[Wiccan]

BIG NEWS ON DECKMEDIA

Nifty you were right just out of curiosity I called Lucky Club casino Charlene answered phone and I asked for Sandy and was told yes she is in. I then asked about Slotocash and she said may I get your user name and password. I then said so you all now run slotocash and desert nights and she said yes we do support for slotocash and desert nights and miami club......................

 

[Wiccan]

BIG NEWS ON DECKMEDIA

Is it just a coincidence that "Yasmeen" is also the rep for Jackpot Capital Group? I wouldn't think it was a very common name.

If it IS the same person, it might solve some mysteries, no?

Nifty you were right just out of curiosity I called Lucky Club casino Charlene answered phone and I asked for Sandy and was told yes she is in. I then asked about Slotocash and she said may I get your user name and password. I then said so you all now run slotocash and desert nights and she said yes we do support for slotocash and desert nights and miami club......................



Please wait for a site operator to respond.
You are now chatting with 'Charlene'
Charlene: Welcome to our live chat service. How may I help you today?
you: Hey Charlene do you all plan on tell the casinomister people that jackpot capital is now running slotocash desert nights and miami club??????
Charlene: I will be more than happy to assist with your query.
you: I was just wondering is it suppose to be a secret
Charlene: Can you please provide the name of the casino you are playing/
you: slotocash
you: and desert nights
you: ????
Charlene: Can you please provide your user name.
you: xxxxxxxx
Charlene: How can I help you tonight xxxxx.

Dont know when they were planning on telling us........

 

[Wiccan]

BIG NEWS DECKMEDIA SLOTOCASH/DESERT NIGHTS ECT.......

JACKPOT CAPITAL IS NOW OWNER OF DECKMEDIA


Please wait for a site operator to respond.
You are now chatting with 'Charlene'
Charlene: Welcome to our live chat service. How may I help you today?
you: Hey Charlene do you all plan on tell the casinomister people that jackpot capital is now running slotocash desert nights and miami club??????
Charlene: I will be more than happy to assist with your query.
you: I was just wondering is it suppose to be a secret
Charlene: Can you please provide the name of the casino you are playing/
you: slotocash
you: and desert nights
you: ????
Charlene: Can you please provide your user name.
you: xxxxxxxx
Charlene: How can I help you tonight xxxxx.

 

[Wiccan]

BIG NEWS DECKMEDIA SLOTOCASH/DESERT NIGHTS ECT.......

Please wait for a site operator to respond.
You are now chatting with 'Charlene'
Charlene: Welcome to our live chat service. How may I help you today?
you: Hey Charlene do you all plan on tell the casinomister people that jackpot capital is now running slotocash desert nights and miami club??????
Charlene: I will be more than happy to assist with your query.
you: I was just wondering is it suppose to be a secret
Charlene: Can you please provide the name of the casino you are playing/
you: slotocash
you: and desert nights
you: ????
Charlene: Can you please provide your user name.
you: xxxxxxxx
Charlene: How can I help you tonight xxxxx.




Dont know when they were planning on telling us........

 

[jetset]

Please wait for a site operator to respond.
You are now chatting with 'Charlene'
Charlene: Welcome to our live chat service. How may I help you today?
you: Hey Charlene do you all plan on tell the casinomister people that jackpot capital is now running slotocash desert nights and miami club??????
Charlene: I will be more than happy to assist with your query.
you: I was just wondering is it suppose to be a secret
Charlene: Can you please provide the name of the casino you are playing/
you: slotocash
you: and desert nights
you: ????
Charlene: Can you please provide your user name.
you: xxxxxxxx
Charlene: How can I help you tonight xxxxx.




Dont know when they were planning on telling us........

That doesn't sound like a confirmation to me, Wiccan - where did your information come from originally?

 

[Wiccan]

Called Lucky club casino

That doesn't sound like a confirmation to me, Wiccan - where did your information come from originally?

I first called lucky club casino were charlene answered and ask to speak to sandy who was on the slotocash chat then I asked about slotocash she asked for user name and said yes we now do support for deckmedia then went back to slotocash chat and poof charlene answered. Also you can see more at non bonus complaints were I am told yasmeen is answering casinomister pm for slotocash now and she answers jackpot capitol pms. Also I say Hey Charlene do you all plan on tell the casinomister people that jackpot capital is now running slotocash desert nights and miami club?????? And you see her answer she never says we dont or anything just what casino and user name. So that is jackpot capital.

 

[PaaskeDenmark]

Have you been drinking?

 

[Nifty29]

IMO

It's counterproductive to make "announcements" based on circumstantial evidence. It's really up to CM or Max to make such announcements after contacting the management of these groups.

Not only that, you've been around long enough to know that posting multiple times the same content and using CAPS to get attention is frowned upon.

You might be right in the end, but this isn't the right away to go about it.

 

[Nifty29]

I dont want account back if I cant even get the name of a employee. When you are a customer. It just tells me something smells foul..And when ever I give chat my real name and e-mail they just hang up the chat on me.

Since you seem to be continually clogging up the chat, I'm not surprised and I don't blame them.

 

[Wiccan]

I just wanted answer on e-mail

Since you seem to be continually clogging up the chat, I'm not surprised and I don't blame them.

well when you send 5 e-mails and get no answer what would you do???

 

[Wiccan]

is this proof enough

IMO

It's counterproductive to make "announcements" based on circumstantial evidence. It's really up to CM or Max to make such announcements after contacting the management of these groups.

Not only that, you've been around long enough to know that posting multiple times the same content and using CAPS to get attention is frowned upon.

You might be right in the end, but this isn't the right away to go about it.

I was just trying to help those that are getting no response send pms to someone that isnt there now they can maybe send it to the proper person. And facebook people getting no answers to e-mails as well. But thats fine I wont help no more.

 

[Wiccan]

just trying to help others

Have you been drinking?

no just try to help others that are getting no response on issues and this could be why. When you are sending PMs to someone that is gone now we know why were not gettin an answer.

 

[Nifty29]

View attachment 45017

Well, actually, no it is not conclusive proof.

A number of casinos share support, but are independently owned. Ever heard of an Indian Call Centre?

My advice....leave the "announcements" etc to the moderators, who WILL be able to find out exactly what's happening. It's Sunday...give them some time.

Oh, and continuing to badger the support staff won't help...they probably know as much as the rest of us in regards to ownership. In fact, it is just causing delays for players with immediate legitimate play issues, and it quite childish to boot.

 

[Wiccan]

no problem

Well, actually, no it is not conclusive proof.

A number of casinos share support, but are independently owned. Ever heard of an Indian Call Centre?

My advice....leave the "announcements" etc to the moderators, who WILL be able to find out exactly what's happening. It's Sunday...give them some time.

Oh, and continuing to badger the support staff won't help...they probably know as much as the rest of us in regards to ownership. In fact, it is just causing delays for players with immediate legitimate play issues, and it quite childish to boot.

My mistake.... I guess they share PMs as well since yasmeen is answering slotocash pms.... And If I asked for stephen bryan lauren georgina in chat and have no problem being transferred to them. But I should of known better then to try to help...So sorry to bother all those having issues.

 

[P.V.]

Well, actually, no it is not conclusive proof.

A number of casinos share support, but are independently owned. Ever heard of an Indian Call Centre?

Which tribe's are you referring too?

 

[Nifty29]

My mistake.... I guess they share PMs as well since yasmeen is answering slotocash pms.... And If I asked for stephen bryan lauren georgina in chat and have no problem being transferred to them. But I should of known better then to try to help...So sorry to bother all those having issues.

Look....don't go off playing the victim. Nobody has suggested you weren't trying to help. You just went too far and made announcements that weren't yours to make (and may be inaccurate).

"So sorry to bother..." and "should have known better than to try to help"....come on...this isn't elementary school. Honestly.

 

[Wiccan]

Well I dont see how it can be inaccurate when i spoke to ashley yesterday and ask is Yasmeen now answering the slotocash private messages now that georgina is gone and she yes she is come on honestly. Couldnt a company have both accredited and unaccredited casinos as long as no one knows that you have anything to do with it? Cause the slotocash facebook page and desert nights facebook page posted all the time all stopped jan 10th no answers no more trivia contests nothing.