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Wiccan VS Slotocash/Desert Nights

Discussion in 'Online Casinos' started by Wiccan, Nov 8, 2012.

    Nov 8, 2012
  1. Wiccan

    Wiccan Banned User - player fraud

    Occupation:
    Retired
    Location:
    USA
    I would be careful depositing at these casinos. I signed up at Desert Nights and all was good at first. Then I had done 10 transactions but was informed by my financial institute that there were 15 charges done. Every time I would make a deposit int the cashier I would get a 000034 unknown error or page cant be displayed and have to refresh page. I would go to chat everytime and all they would say is try again in a hour. So I contacted chat about my charges and sent over a copy of my statement showing the 15 charges and was told by Tiffany someone would get back to me in a few hours. Well heard nothing and contacted them again in chat and told them my bank could speak to them on a 3 way call and give them the transaction numbers so that they could take care of this I was told no need. A day later Anna calls me and tells me no problem charges will be returned that day and no worries. And gives me 30.00 in free play. Well make a long story short I hear nothing and decide to post my grip on there facebook page. A few hours later my posts are gone and am blocked from there page and cant log into my casino account I go to chat and here is were I am threatened.


    Dan: Welcome to Casino Support. My name is Dan. How may I assist you today?
    you: sorry lost connection
    you: why cant i log into casino
    Dan: May I please have your account username (login) or email address?
    you: wiccan
    you: oh by the way here this is for your info
    you: How do I stop people from posting on my timeline? To prevent your friends from posting to your timeline: Open the account dropdown menu in the top right corner of Facebook and click Privacy Settings Find the Timeline and Tagging section and click Edit Settings From the dropdown menu next to Who can post on your timeline choose No One Note: Your friends will still be able to comment on posts they can see, including posts on your timeline. If you want to restrict certain people from posting to your timeline and commenting on posts from others, you need to also limit them from seeing friends' posts on your timeline.
    Dan: one moment please
    you: and if you look at the pic I sent it shows what i posted and its no where on time line now
    you: even has time and wherre on timeline i posted it
    you: u all are to funny
    Dan: I'm sorry Mark but really I can't help you with Facebook
    Dan: You should write to them
    Dan: Since they put the block
    you: i did and they sent this
    you: Based on the privacy settings of the person you're trying to contact, this message could not be delivered. Try sending them a Friend Request, wait until they accept it, and then try sending your message again.
    Dan: Mark, I'm not dealing with such stuff
    you: whatever no biggie why cant i sign into casoino
    you: says that I am not allowed
    you: can we deal with that
    Dan: For security reasons you are not allowed to enter your casino account
    you: I had no problem earlier
    you: anna even gave me 30.00 in chips
    Dan: That's not the point Mark,I wish to inform that your situation is very serious
    you: she just said that the credit card feature would be missing till they put it back
    you: weird I was able to sign in not less than an hour ago
    Dan: Until the issue will be solved your account will reamin blocked
    you: and who blocked it
    you: cause james is sleeping right
    Dan: the account will remain closed until the issue is fixed. And if we will refund the deposits your account will be closed and never for reopen
    Dan: This is a Management decision and it is Final.
    you: Oh really ok I tried I was willing to wait
    you: no problem
    Dan: What Happened Mark?
    Dan: Do you actualy know how serious is your problem?
    you: fool me once shame on you fool me twice shame on me
    Dan: Do you know if someone is disputing transactions with us he can go to jail?
    you: I know we have transaction numbers showing fifteen charges when only 10 were suppose to be done
    Dan: Mark, Stop.
    you: and I know that anna said yes she see them also
    Dan: I told you to wait
    Dan: Until James will come
    you: wait it doesnt matter my account is closedc regardless
    Dan: Yes it is closed
    you: thats what you said even if you all return the double charges
    Dan: For your own security
    you: its closed for good
    you: and never for reopen
    Dan: Mark, what happened? we agreed that you will wait?
    you: yes
    you: I was but now you are telling me that even when you return the double charges that was a mistake on your end my acccount is closed and will never be reopend
    you: well since I cant have an account ever I might as well get all charges back then
    Dan: ok Mark
    you: and have my bank do it
    Dan: You are forcing me to take now legal actions
    Dan: Let me explain how we proceed in these cases
    you: do it and explain 10 charges turning into 15
    Dan: Mark listen
    Dan: don't make me a fool
    Dan: and listen good please
    you: I'm not you are trying to fool me
    you: I'm listening
    you: head to screen
    Dan: Mark, when someone is disputing or just threat us with a chargeback wi immediately close account and all the personal details are passed to a global data base. A negative data base which affect your account, and your future on gambling sites. Usually we put a note on your credentials that for fraudulent activities we closed your account and the next casino you will register will see this note and will not allow you to play. After we take all the chats and phone conversation and attach to a file which we send to your bank as a proof of your ilegal actions. You can have real troubles with your credit bank.
    Dan: We also send a request to your local police and local debt agency to recover all the amount which you have been refunded.
    Dan: And we make sure that the full amount is recovered,
    you: Ok and when they can show you 15 transaction numbers for 10 charges what does that do
    Dan: i told you twice today that you will receive the money!!!!!!!!!!!!!!
    you: and as far as banning me please I am a 10yr member of 3 casinos
    Dan: Believe me Mark, if we bann we bann for life
    you: and you also said my account will be closed forever even when I get the double charges back
    you: is that ban forever
    you: or life I should say
    Dan: For the moment no
    you: u just said
    Dan: But if you will continue threatning us you will need to accept the consequences.
    Dan: Mark, I'm trying to help you but you are not cooperative.
    you: I didnt threaten once
    Dan: Mark, I told you to wait
    Dan: why you came back?
    Dan: to start to argue?
    Dan: why?
    you: Dan: the account will remain closed until the issue is fixed. And if we will refund the deposits your account will be closed and never for reopen Dan: This is a Management decision and it is Final.
    you: thats what you said to me read it
    Dan: HYes
    Dan: COrrect
    you: so its closed forever
    Dan: not now Mark
    you: your confusing me
    Dan: Are you drunk Mark<
    you: no
    you: read it
    you: account will be closed and never for reopen
    Dan: will be
    Dan: correct
    Dan: not now
    Dan: it is just deactivated
    Dan: but not closed forever
    you: you didnt say tha
    you: t
    you: anywhere in this chat
    Dan: Now you know.
    Dan: will you come back again in 30 minutes to ask something about facebook or any kind of issues that James will help you tommorow
    you: well expect me to read what you are thinking I just see what you aare typing could have been more clear
    you: nope
    info: Your chat transcript will be sent to This email is not visible to you. at the end of your chat.
    you: have a good nite
    Dan: Will you be patient until James will write or call you?
    Dan: Thank you
    you: till tomarrow I said
    you: I say what I mean
    Dan: Have a pleasant time today


    Needless to say still have heard nothing

    Well I have even posted a screen shot of the block they did to me on there facebook page.
    Wiccan VS Slotocash/Desert Nights: facebookblk.jpg,Nov 8, 2012
     
  2. Nov 8, 2012
  3. harrys99

    harrys99 Dormant account

    Occupation:
    Bar Business/Office Management
    Location:
    Wherever I Want
    duplicate post?
     
  4. Nov 8, 2012
  5. dionysus

    dionysus can turn wine into water CAG MM

    Occupation:
    n/a
    Location:
    I'm a Canucklehead
    That was really bizarre and fun reading lol
     
    1 person likes this.
  6. Nov 8, 2012
  7. dionysus

    dionysus can turn wine into water CAG MM

    Occupation:
    n/a
    Location:
    I'm a Canucklehead
    Why are you posting twice?
     
  8. Nov 8, 2012
  9. harrys99

    harrys99 Dormant account

    Occupation:
    Bar Business/Office Management
    Location:
    Wherever I Want
    Why do you keep starting a new thread on the same post?
     
  10. Nov 8, 2012
  11. dionysus

    dionysus can turn wine into water CAG MM

    Occupation:
    n/a
    Location:
    I'm a Canucklehead
    Dude we get it, enough with the posting
     
  12. Nov 8, 2012
  13. Wiccan

    Wiccan Banned User - player fraud

    Occupation:
    Retired
    Location:
    USA
    Sorry

    didnt mean to didnt know were to post this
     
  14. Nov 8, 2012
  15. harrys99

    harrys99 Dormant account

    Occupation:
    Bar Business/Office Management
    Location:
    Wherever I Want
    I reported it so that the mods can fix for you.
     
  16. Nov 8, 2012
  17. Wiccan

    Wiccan Banned User - player fraud

    Occupation:
    Retired
    Location:
    USA
    Thank you

    Thanks Harry
     
    1 person likes this.
  18. Nov 8, 2012
  19. harrys99

    harrys99 Dormant account

    Occupation:
    Bar Business/Office Management
    Location:
    Wherever I Want
    Welcome:thumbsup:
     
  20. Nov 8, 2012
  21. Nifty29

    Nifty29 Dormant account

    Occupation:
    PAID CASINO SHILL
    Location:
    Turn right, then right. then right again
    You've been a member 5 years and you "didn't know where to post this"?

    Sorry, but I'm calling BS. You just wanted to get extra attention for your "plight" to force the casinos hand.

    Sounds like you have threatened chargebacks, or you have actually instigated them already. Both of these will get you exactly nowhere here at CM.....to the point where your membership can be in jeopardy.

    FWIW you are going about your problem exactly the wrong way....and you know that being around as long as you have.
     
    1 person likes this.
  22. Nov 8, 2012
  23. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    Paranoid overreaction.

    This starts because for some reason 15 charges were made for 10 deposits. The fault is either their end, or with their processors. When you ask for the matter to be investigated, they close ranks and accuse you of fraud and threaten to put you in jail (an empty threat, actually. The LAST thing they are going to do is inform your local police that you have tried to claim back charges from an online casino). Obviously, they have to lock your account whilst this is being looked into to stop the problem being compounded by even further failed deposits. Rather than tell you this, they indicate your account is locked because you have shown an intent to defraud them. This just escalates the situation to one where you are far more likely to take the formal route of disputing the charges with your bank.

    From the chat, it seems they want to deal with this internally by returning just the additional charges, but they have an odd way of putting this over to you. Why the hell would they even consider a 3 way conference call with your bank!!! This would only make the bank suspicious of all 15 charges, and the last thing they want is the bank digging deeply enough to expose their processor.

    Lastly, they say that if they do agree to refund the extra charges, they will do so in "bad spirit" by giving you a life ban and listing you as a fraud on global databases.

    This attitude is going to bite them in the ass, as it will encourage other players into believing that casinos are not prepared to deal with such issues internally, giving players the option of eating the loss, or disputing the charges. It seems casinos now expect US players to suffer the odd "theft" by processors as the penalty of playing online, and in order to continue to play online, to NOT make any attempt to retrieve the misapplied charges outside of dealing direct with the casino.

    They need a non confrontational approach, one that reassures players that the casino will take full ownership of the problem, and that the player will get what is due without having to involve their card issuers.

    It is not a sign if them sinking, but one of paranoia where they believe EVERY time a US player asks for an investigation into charges that didn't end up being credited to their casino accounts, it is the prelude to a fraud attempt by that player.


    Had their CS not said "try again in an hour", which is the WORST advice possible in such a situation, there would only have been ONE extra charge.

    The correct procedure is NOT to try again until you have managed to show that the charge was not taken from the card. Where the charge does show as having been taken, it is down to the casino to find it, pull it in, and credit it to the players account. Until such time as this has been done, or the charge has dropped rather than having been fully charged to the card, the player should NOT make any further deposits to the casino.

    I have suffered the same bad advice from CS over Neteller deposits that throw an error. Although the screen says "try again", and CS says the charge failed and to try again. I FIRST log into Neteller to see whether the deposit has been taken out, and if so, it becomes a problem for the casino to find the deposit and pull it through to my casino account.

    US players should be equally paranoid when this happens, and not make any further attempt to deposit until they have managed to determine what happened, and have any money left in limbo returned either to the source, or to their casino account.
     
    4 people like this.
  24. Nov 8, 2012
  25. maxd

    maxd Complaints (PAB) Manager Staff Member

    Occupation:
    The PAB Guy
    Location:
    Saltirelandia
    @Wiccan: I'm going to suspend your posting rights until you have had a chance to (re)read our Posting Rules. Please pay particular note to the bit about "cross posting". Send me a Private Message (here) when you're read and understood them. We'll take things from there.
     
    2 people like this.
  26. Nov 8, 2012
  27. Brooklyn

    Brooklyn Dormant account

    Occupation:
    Mommy, Make-up Artist, Writer.
    Location:
    On the Hot Mess Express
    Someone should have told them to seek out that ice berg before they left. :oops:

    I don't know wtf you wrote cuz my eyes started to bleed about three lines in.

    Can someone break it down for me?
     
  28. Nov 8, 2012
  29. JAMES50

    JAMES50 Experienced Member

    Occupation:
    air conditioning contractor
    Location:
    Florida
    Wiccan you are haveing a bad day..Banned from a casino and barred from posting here.... Sorry for your trouble :confused:
     
  30. Nov 8, 2012
  31. Nifty29

    Nifty29 Dormant account

    Occupation:
    PAID CASINO SHILL
    Location:
    Turn right, then right. then right again

    FFS vinyl. :rolleyes:

    The casino AGREED to refund the extra charges AND gave him a bonus.

    I hardly think they're being "paranoid".

    Given that, amongst other things, the op said this:

    "well since I cant have an account ever I might as well get all charges back then"

    ....the casino is trying to protect itself from threats of fraud. It has every right to do that.

    PLUS...we don't know what the op was posting on their public facebook page. Obviously it was inappropriate or they wouldn't have banned them.

    Whichever way you slice it, the op is behaving like a child and trying to blackmail the casino. Any honest player should be offended by such tactics, as these people are the reason WHY casinos are so hard on verification etc and potentially touchy when it comes to chargebacks.

    I'm amazed that you found an angle where the casino is at fault in all of this....well maybe not actually. I think sometimes you just read what you want to read.

    If the casino had REFUSED the refund or to accept it was at their end, MAYBE I could accept the op discussing their options to recover the funds, but NO casino is going to refund anything once you bring that up, so the op has crapped in their own nest here.
     
  32. Nov 8, 2012
  33. Brooklyn

    Brooklyn Dormant account

    Occupation:
    Mommy, Make-up Artist, Writer.
    Location:
    On the Hot Mess Express
    Ahh the old blackmail trick.

    "Mommy, if you don't get me that toy I am gonna tell Daddy you used his credit cards."

    That's what blackmail sounds like to me.

    OP. I feel ya and your frustration but you can't just go around threatening chargebacks to a casino!

    They are pretty strong as a group, well they were not so sure about now but me thinks they are...and to post that three different times is unnecessary.


    Yikes.

    Edit:
    :lolup:

    To be honest though the chat is a little confusing. Some parts Dan speaks clear well written English, the next he sounds like the OP.

    *Puttin my detective pants on*
     
    Last edited: Nov 8, 2012
    1 person likes this.
  34. Nov 8, 2012
  35. Mousey

    Mousey Ueber Meister Mouse CAG

    Occupation:
    Pencil Pusher
    Location:
    Up$hitCreek
    I'm sorry, but I never made it through the original post(s), but let me say this to everyone that deposits online.

    1. NEVER deposit immediately following a 'failed', or 'did not complete' deposit. Wait a few hours, and check your bank/ewallet/card account online to make sure the deposit really did in fact 'fail'. Then if it doesn't show up, you can try again later. If it DID in fact come out of your banking account but did not show up in your casino account, contact the casino immediately. Thas happens, and has happened, off and on during the many years I've played online.

    2. NEVER use a household account for gambling in case double or 'pending' charges put your account into the red.

    End of Mousey sermon for the day....
     
    3 people like this.
  36. Nov 8, 2012
  37. dionysus

    dionysus can turn wine into water CAG MM

    Occupation:
    n/a
    Location:
    I'm a Canucklehead
    lol, I just use pre-paid mastercards
    1. noone can overcharge me; only what's on it can be used
    2. I can't be tempted to overspend; what's on it is on it and it can't be reloaded
     
  38. Nov 8, 2012
  39. Wiccan

    Wiccan Banned User - player fraud

    Occupation:
    Retired
    Location:
    USA
    I agree in part

    I agree with ya nifty I shouldnt have said that but when your told

    Dan: the account will remain closed until the issue is fixed. And if we will refund the deposits your account will be closed and never for reopen
    Dan: This is a Management decision and it is Final.

    I didnt know what to say all I could get is when we refund you from the mistake the account will remain closed.
     

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