17 pages and I don't have a clue what this thread is all about except a bunch of "to and fro" about some support controversy - backed up by some unreadable chat screenshots, troll posts, cross posts, and other tangents. WTF?
When posting a complaint in this forum, you are REQUIRED, as per the forum rules, to give the forum reps a heads up so that they are aware of the thread. I became aware of this thread on Saturday while I was in London via the "report a post" troll complaints. I mentioned this thread to one of the Deck Media reps at the LAC conference, he had no clue this was an ongoing issue (whatever it was). And now the weekend is over, and I see that Sloto has been made aware of this issue(??).
I would appreciate it if someone could explain in one properly constructed paragraph - no longer than three sentences - what the actual complaint is. It better not be frivolous nor convoluted, or I'm gonna be pissy.
Bullshit. It's outright fraud. At the moment, we have one ex-member of our forum that is looking at criminal charges being filed against him for pending charge-backs. I would recommend backing off from suggesting that players are able to charge back their deposits. That is a violation of our forum rules "inciting fraudulent player activity".
The problem is that when it comes to the USA, the casino will not follow this through as they too could face detention the minute they send a representative to contest the case. Here in the UK, this is a real risk for anyone lying to their card provider about their claims against a casino.
The initial problems seem to have stemmed from a slow-pay situation suddenly being experienced by members throughout the world, not just the US. Support were claiming that the problems were down to them having had problems with their processor. Understandable when it comes to the US, but not so when the rest of the world is affected.
The OP in this case was charged twice for a number of deposits, and was not too pleased about it. After a war of escalation between himself and a rude, threatening, and unprofessional chat host, the OP made it clear that if the casino did not correct the issue, he would take it up with his bank (or to put it another way, initiate a chargeback). His grievance stems from the fact that this issue was quickly sorted out by Georgina, a rep here, last year, after which all was fine, and Georgina more or less accepted it was their processor at fault, but could not investigate further as this processor had disappeared, no longer working for the casino, and unable to be contacted by the casino.
Suddenly, the OP is locked out afresh over this same old issue, and is pretty annoyed about it. When trying to deal with the issue, it seemed that new people had taken over, and the earlier decision made by Georgina was overturned, and the OP was told not to pay attention over what an employee said earlier, the new decision would be final. As before, the OP didn't just roll over and accept this, he fought back, and hard - hence this thread.
The doubts over ownership seem to have stemmed from a bigger emerging picture of a negative step change for many players, familiar agents and hosts suddenly "no longer available" and no explanation, forwarding, and allocation of new hosts in sight. It's a different answer every time as to what is going on, and this confusion has created the impression that there has been a serious meltdown at the group, which along with the onset of slow play, has been interpreted as a Rushmore style financial meltdown.
It seems odd that a previously well run casino would suddenly descend into chaos without there having been something pretty serious happening behind the scenes. If merely a reorganisation, an accredited casino would have been expected to have dealt with it in an orderly manner, keeping players well informed of the changes that would be affecting them such as new hosts, new contact details, and new terms and conditions.
Casinos have to remember that so many players have been burned by believing what they are being told by a sinking casino operator that they are now pretty jumpy, and any series of inconsistencies can have them fearing the worst, and running for the exit.
I always believed the original Ms Sloto was actually the OWNER, not a mere employee. It now seems that this account is in the name of an employee, and used by several employee reps, and there has been a sex change along the way as the profile lists Ms Sloto as "Male".