What if this were you ?

[love2winalot]

Real Life Example

Hiya: About 7 years ago, i went to the Horseshoe to play Roulette. The Dealer looked like something was bothering him, but i just ignored it. I was just flat betting 2 dozens, with $5 chips. I was not making any money, and i was not losing any money. I was the only one at the table.

After several bets bets like this, The Dealer just blurted out after i made the same bet again, " Jesus @%*#@*^ Christ". Wow. So i cashed out. I was going to just leave and thought, "No, I did not deserve that, so i am going to make a complaint. And I did. I was walking around a little bit in the Casino after i turned my complaint in, and guess what happened?

The Dealer walked up to me and said, "I am really sorry, my wife crashed our car last night, and the other driver had no insurance, and i was late to work today, and i took all my frustration out on you". "Can you please pull your complaint, as i will lose my job otherwise"

Well, since he was Man enought to say sorry, i will be Man enough to cancel the complaint, and i did.

After that, whevever i would go there to play Roulette, he would yell at me if i was at another table, saying, "Hey, this table is hot, come play here", and things like that. We actually got to know each other very well, and i always played at his table after that. So, sometimes forgiving is in everyones best interest.

 

[Casinomeister]

FTR - I was making a general comment and not directing it toward anyone

 

[winbig]

I would like HONEST opinions please to this important question.

What if you were a very strong supporter ( By that I mean frequent depositor & player ) and you emailed to ask for a bonus & BY MISTAKE the site sent you an email that was meant for someone else's eyes that said " Could you please help me with this irritating woman ? " & it was in reference to you ?

The reason they think I am irritating is because as some of you know from my post, I speak my OWN mind & told them what I thought about a few things.

My own feelings on this matter is: I don't care how irritating or nice ANY player is, they should ALL be treated with respect since they do support you with their deposits. NONE would not stay in business if not FOR ALL PEOPLE.
To call someone irritating that is paying your check is not smart business !

PS : YES THEY APOLOGIZED ( well not the sender ) AND YES THEY STILL DO NOT APPRECIATE MY BUSINESS LIKE SOME OTHERS DO !!

Now before you decide. Please take note: This is probably one of the very few MG site(s) that still pays off halfway decent & some of the support staff are fine but...................................... the email and knowing now how they truly feel...

Do you stay or do you go ?

LOOKING FORWARD TO ANY REPLIES !! THANKS !!

I BEEN THERE

Apology or not, unless that person was fired, I would close my account there and never look back. I know of plenty of companies that would fire them on the spot, and this should be no different. The problem isn't that they got caught, it's that they said it in the first place.

I think it's worse that while they offered an apology, it wasn't directed from the person that called you irritating.

The only thing that might change my mind about continuing to play there is a PERSONAL apology, by PHONE, from the culprit. Then I'd decide whether or not they were sincere and go from there.

And no, I'm not above the law...years ago I worked in a technical support position, and was responsible for dealing with customers both over the phone and via email. Sure, there's a number of times that I've wanted to say the same things, and did, but NEVER via email to anyone. I can remember a number of times I'd have to put someone on hold for that reason..

 

[Marie2473]

If you went into a shop and asked for help and got treated like that face ti face - would you still buy something in that store?

 

[I BEEN THERE]

If you went into a shop and asked for help and got treated like that face ti face - would you still buy something in that store?

lol, NO ! & I would probably not leave without letting everyone know around me why I was not buying from that store as I was walking toward the exit.

I BEEN THERE

 

[Alexander]

Just My Opinion

The World is FULL OF ASSHOLES, and sometimes I'M one ofum!!!!!!!!!!!!!!!!
If you can't get around it,and you can't get under it, you may as well get OVER it.
What anyone thinks of me, or says about me is really none of my business.
I play the casino, not the ignorance of an employee(Who Fits in the Category Mentioned Above). If I'm being treated right for the most part, getting paid on time when I withdraw, and all the other various asundries that are offered by the casino, then I'm pretty much a HAPPY CAMPER.
That's not to say that I condone this individuals actions, by no means, but he is just a miniscule piece of the whole, and IMO you have every right to request that he not conduct any business with you in the future.
You like the casino overall, so don"t cut off your nose to spite your face.
Thanks for letting me share..................
Alex

 

[Jasminebed]

Just to be the devil's advocate, why is it acceptable for players to anonymously chastise, berate, and beat up casinos in a most public way, yet if a casino's CSR makes a comment to another staff that's not okay? Posting emails, chat sessions, and other private correspondence seem to be totally acceptable by some; I think this should be a two way street.

It wasn't like this comment was directed at this player directly, it was a comment made about this player to another staff member.

Just like there are casinos from hell; there are players who fall into the same category

Who said it was okay? Customers should behave in a civilized manner as well. Namecalling has no place in business dealings. Or personal dealings for that matter.

The so-called "private correspondence" failed to remain private through carelessness on the part of the employee. A serious breach, even if she has said "lovely Mrs. I'vebeenthere has an issue I lack the authority to resolve for her."

 

[WagerWitch]

I am with the "SERIOUS BREACH" crowd.

This is also a point of view:

CASINOS ARE BASED ON ENTERTAINMENT

The player DEPOSITS money - and purchases time and chance from them

Casinos are a business, whereas your average player is not.

I don't think it's ok to openly bash a casino - unless they have created unfair practices or have issues that need to be dealt with - and even then, in the most polite, politically correct way.

To be felt that the staff truly dislikes you - personally - is INAPPROPRIATE in any setting.

You would NEVER return to a hairdresser that you found out thought that you were annoying.

You would NEVER revisit any business that you found out that they talked about you behind your back.

The business should be chastised - they should try to bend over backwards - and issue a severe bonus.

If they did not offer some sort of condolences in a bonus form or service form, then they probably all have the same concept of what they believe you - the customer to be...

Which means they probably feel their average customer is just there to give them money.

It is a greedy - and corrupt way of thinking - and I would boycott them incredibly.

First - they took business to a personal level.

Your average player complaining about a business --- well that's going to happen.

But a Business complaining about a customer/player --- and allowing that information to be processed by the player...

I think you should spank their hands - and PRODUCE the email in a PAB.

I agree that not every complaint by a person against a casino is justified - but I do think that businesses who provide horrid customer service ought to be exposed.

If it had happened to me, I would have been shocked, hurt and angry.

But they would not receive ONE RED CENT from me - and I would have posted it everywhere - because if they are talking about YOU --- that way ---- HOW ARE THEY TALKING ABOUT THE REST OF THEIR CUSTOMERS?

Customer service is an extremely important art - one that the casinos online have seemed to have forgotten.

My apologies to the way that must have made you feel inside.

WW

 

[chayton]

Actually something similar to the OPs situation happened to me - not at a casino but while dealing with a software issue. I'd been dealing with a tech support person who was absolutely no help and was escalated to a senior tech and inadvertently saw part of the email that I was unreasonable and unable to follow directions etc. So what I did was actually quote the part I shouldn't have seen in my next email to the senior tech. "I don't mean to be "UNREASONABLE" and I'm pretty intelligent and work with computers every day "AND KNOW HOW TO FOLLOW DIRECTIONS" etc" And that was it - they never apologized for the slip and I never made more of a fuss about it, they were very VERY polite and I did eventually get my issue resolved.

I don't know, if I was the OP and this was the only issue I had with the casino I'd let it go - it's not like they called you a really bad name, and it's not like this is a person you'll have to deal with every day. I have never gotten the same support person more than once at any MG casino.

But everyone's different - if you have other issues with them or if it's something that really bothers you, you may feel more comfortable playing somewhere else.

Also I agree that the CS AND the person who forwarded the mail should get a spanking - someone should have been more careful.

 

[chayton]

You would NEVER revisit any business that you found out that they talked about you behind your back.

What about if they talked about you behind your back and you never found out about it? What about if they were nice and polite to your face and called you names as soon as you walked out the door? Is it ok as long as you don't hear it?

Chances are that's happened to all of us, even at our favorite stores/casinos/restaurants...they say "Have a nice day, come back again!" and as soon as I leave they say "oh she's such a pain, I wish she'd go somewhere else."

lol - or maybe I'm just paranoid.

 

[Luigi810]

If you like the casino games, like most of the workers, if you get paid when your suppose to, and have decent wins, then I would continue to play, BUT, I would give that SOB a piece of my mind and never deal with that person again..One person should not ruin a place you like to play..

 

[Manny Calavera]

Having slogged through, and tried to decipher the OP's posts, I can say I am 100% on the CSR's side. People shouldn't have to put up with having to work out and respond to such badly written garbage.

 

[vegetagirl2008]

Yes it works on both sides of the coin. I've read some of the stories here and I must say that some members have said some nasty things to CSR's because they get frustrated on how their situation is being handled.

But in order to get results you must maintain a cool attitude and not fly off the handle so easily as many of us do. When doing so people are reluctant to help and immediately shut down because of it. We must not lose it. Customer Service should do the same. We all must be the bigger person whether right or wrong.

 

[deltoid]

my two cents..

boy it's hard to find good help nowadays That being said, everybody has a bad day. But.. a casinos number one job is having a good relationship with their players. If they don't want the player at the casino, they should close the account, not be rude about them behind their back.

The casino really needs to step up and send you a full apology, with a generous bonus (I'm thinking no less than $100 free, 1x wagering). Don't worry about judging the guy who said what he said, we've all said stupid stuff before, but you still have the right to judge the casino on how they react to this and how they make up for it. If they don't react properly, you know you should definitely go somewhere else. There are plenty of other places that know how to treat their clients properly!

Delts

 

[Pinababy69]

Having slogged through, and tried to decipher the OP's posts, I can say I am 100% on the CSR's side. People shouldn't have to put up with having to work out and respond to such badly written garbage.

And I see you missed your charm school lessons. Any of the ladies here want to kiss this toad and turn him back into the Prince Charming we all know he is?

You're rude....and totally deserved what I just said to you. But then again, you don't pay my salary...so I can pretty much say what I want. CS reps CAN'T!!

 

[I BEEN THERE]

Having slogged through, and tried to decipher the OP's posts, I can say I am 100% on the CSR's side. People shouldn't have to put up with having to work out and respond to such badly written garbage.

It was not badly written garbage at all. In fact, it was very detailed and thorough( to the casino support ). The very sad thing is and probably the clear & cut truth in most cases with many CS staff, they don't read it thoroughly. ! They simply get aggravated and pass the buck hoping someone can do their job for them because someone alittle more educated asked a too complicated question.
Just as the case for you apparently.

I BEEN THERE

 

[vegetagirl2008]

And I see you missed your charm school lessons. Any of the ladies here want to kiss this toad and turn him back into the Prince Charming we all know he is?

You're rude....and totally deserved what I just said to you. But then again, you don't pay my salary...so I can pretty much say what I want. CS reps CAN'T!!

Sorry I don't kiss toads they have warts..

 

[winbig]

Having slogged through, and tried to decipher the OP's posts, I can say I am 100% on the CSR's side. People shouldn't have to put up with having to work out and respond to such badly written garbage.

I take it that you have a job where you're not working with the public? This post was a joke, right?

If CSR's think the same way you do, then they're in the wrong line of work.

 

[I BEEN THERE]

What about if they talked about you behind your back and you never found out about it? What about if they were nice and polite to your face and called you names as soon as you walked out the door? Is it ok as long as you don't hear it?

Chances are that's happened to all of us, even at our favorite stores/casinos/restaurants...they say "Have a nice day, come back again!" and as soon as I leave they say "oh she's such a pain, I wish she'd go somewhere else."

lol - or maybe I'm just paranoid.

WHAT IF ? Clearly I am absolute proof it does happen. Pretty obvious it is not a first from some of the other post as well.
I am certain none of us want to give our money to ANY business that is tossing daggers at us behind our backs regardless of the situation.
Chances are very very good it happens daily to someone but it is unacceptable to come from someone with one hand in your pocket and one with the dagger attached to your back !
By reading thousands upon thousands of posts here, there and everywhere, it is very safe to assume that MOST of us would NEVER stand for it !

I THANK YOU ALL FOR YOUR HONEST OPINIONS ~~!
I am a little more clear that I am not doing something hasty now in my decision to leave since this is NOT the only thing that has happened there recently. However, that was the only thing that happened to me on a personal level and I thought that was appaulling to say the least. I was a fool to believe those feelings were those of just the CS that sent it. I have since had fallout from them all probably because she did get a spanking, however she is still there and she does still answer some of my mail. I guess I was wrong ( in their eyes ) to become upset with her feelings towards me because it went downhill very fast from the entire staff since.

I know in my heart I cannot support a site any longer that has such disrespect for such a strong supporter. And, If I continued I would always wonder who's dagger should I be watching out for now, among other things.

AGAIN THANK YOU FOR YOUR OPINIONS, I APPRECIATE THEM ALL !

I BEEN THERE

 

[Nifty29]

In a PROFESSIONAL operation all communications should be just that - PROFESSIONAL.

Whilst I accept some of Bryans points about players being abusive and rude etc, coming from a Customer Service background (Ive copped that kind of thing more times than Ive had hot dinners) it is incumbent upon the CS staff and management to rise above it and deal with the ISSUES and not allow personal feelings to interfere in that process. Sure, have a bitch and moan in the lunchroom and make voodoo dolls at home, but there is NO excuse for referring to a customer like that in an email and maybe it's a good thing it has become public knowledge. In many organisations this would be a dismissable offence.

@ I Been There - take your business elsewhere and let them know you will tell your friends. Losing a few customers might wake them up.

 

[Jasminebed]

In a PROFESSIONAL operation all communications should be just that - PROFESSIONAL.

Whilst I accept some of Bryans points about players being abusive and rude etc, coming from a Customer Service background (Ive copped that kind of thing more times than Ive had hot dinners) it is incumbent upon the CS staff and management to rise above it and deal with the ISSUES and not allow personal feelings to interfere in that process. Sure, have a bitch and moan in the lunchroom and make voodoo dolls at home, but there is NO excuse for referring to a customer like that in an email and maybe it's a good thing it has become public knowledge. In many organisations this would be a dismissable offence.

@ I Been There - take your business elsewhere and let them know you will tell your friends. Losing a few customers might wake them up.

I am a little more clear that I am not doing something hasty now in my decision to leave since this is NOT the only thing that has happened there recently. However, that was the only thing that happened to me on a personal level and I thought that was appaulling to say the least. I was a fool to believe those feelings were those of just the CS that sent it. I have since had fallout from them all probably because she did get a spanking, however she is still there and she does still answer some of my mail. I guess I was wrong ( in their eyes ) to become upset with her feelings towards me because it went downhill very fast from the entire staff since.
I know in my heart I cannot support a site any longer that has such disrespect for such a strong supporter. And, If I continued I would always wonder who's dagger should I be watching out for now, among other things.

AGAIN THANK YOU FOR YOUR OPINIONS, I APPRECIATE THEM ALL !

I BEEN THERE

I think you should start by telling us here which casino has treated you this way. That it has now spread to other staff indicates a managerial problem beyond an individual employee.

Name and Shame.

 

[jas2587]

I think you should start by telling us here which casino has treated you this way. That it has now spread to other staff indicates a managerial problem beyond an individual employee.

Name and Shame.

IMO I agree with the Name an Shame if 1 CSR does it an it was no surprise who is to say the whole staff doesnt do it

Even if the CSR that said that in the email gives a apoligy you wont know if it is really from them or some one higher up that I am sure is following this thread

we can all as a group show that CSR an the Casino how we as a Group feel about 1 of ours being treated with utter disrespect

by taking our cash elseware

Good Luck in what ever you decide the CSR was wrong 1000%

Cindy

 

[AussieDave]

In this thread peeps have given their opinion to the first thread question asked by I BEEN THERE.

Maybe I BEEN THERE wanted validation & would then decide if pulling the pin was justified. Obviously I can't answer this because I'm not I BEEN THERE.

However it's also brought to the surface general customer support issues, which IMO, has developed into a really good thread

Respect is a two way street. One street where I treat people how I like to be treated. However if I get attitude or disrespected then I mirror the type of treatment back.

I can be a real pain in the ass too. But I only go this way when I'm told obvious BS. Or if I'm told something that turns out to be crapola. IMHO it's not much to ask especially when I'm supporting a casino with my loyal deposits.

I find it hard to understand why other casinos can't be like 32red...If others could take one leaf out of the (32red) book they'd be on the road to sartorial customer service which IMHO would cut the negative forum posts.

Cheers
T

 

[gloria460]

Thanks for your opinion but this is 1 major of a FEW IMPORTANT THINGS that matter to me. I just wanted an opinion on this first and I thank you all for sharing them.

I BEEN THERE

you're welcome

 

[Manny Calavera]

I take it that you have a job where you're not working with the public? This post was a joke, right?

If CSR's think the same way you do, then they're in the wrong line of work.

At the moment I do not work with the public, but I have before and probably will again. I, like my colleagues, was the epitome of politeness whilst dealing with the customer. However in internal communication, we were able to be honest about exactly what we thought about them. The CSR in question has accidentally sent an internal message to I BEEN THERE, but people make mistakes and it doesn't change the fact that, based on her posts so far, I am pretty sure the internal communication was valid.