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What if this were you ?

Discussion in 'Online Casinos' started by I BEEN THERE, Apr 14, 2009.

    Apr 14, 2009
  1. I BEEN THERE

    I BEEN THERE Dormant account

    Occupation:
    ^%%%*&*^
    Location:
    Keep Sniffin ~!
    I would like HONEST opinions please to this important question.

    What if you were a very strong supporter ( By that I mean frequent depositor & player ) and you emailed to ask for a bonus & BY MISTAKE the site sent you an email that was meant for someone else's eyes that said " Could you please help me with this irritating woman ? " & it was in reference to you ?

    The reason they think I am irritating is because as some of you know from my post, I speak my OWN mind & told them what I thought about a few things.

    My own feelings on this matter is: I don't care how irritating or nice ANY player is, they should ALL be treated with respect since they do support you with their deposits. NONE would not stay in business if not FOR ALL PEOPLE.
    To call someone irritating that is paying your check is not smart business !

    PS : YES THEY APOLOGIZED ( well not the sender ) AND YES THEY STILL DO NOT APPRECIATE MY BUSINESS LIKE SOME OTHERS DO !!

    Now before you decide. Please take note: This is probably one of the very few MG site(s) that still pays off halfway decent & some of the support staff are fine but...................................... the email and knowing now how they truly feel...

    Do you stay or do you go ?

    LOOKING FORWARD TO ANY REPLIES !! THANKS !!

    I BEEN THERE
     
    5 people like this.
  2. Apr 14, 2009
  3. Pinababy69

    Pinababy69 RIP Lisa

    Occupation:
    Crusader
    Location:
    Toronto, Ontario - Canada
    I'd be gone before you could blink your eyes....and I'd love to know which casino this is. This is indicative of what exactly is wrong with the industry in general....zero respect for players, the bread and butter, and the ones who put food on the tables of employees, webmasters and affiliates. I realize that this can't be applied to every casino and their staff....but I'd guess it goes on a whole lot more than what we think. Makes me sick.
     
    11 people like this.
  4. Apr 14, 2009
  5. rockycatt

    rockycatt meistercatt CAG MM

    Occupation:
    carpenter
    Location:
    Boston
    it was only one person's view at the time and he/she was actually trying to enlist another in there view at the time
    id blow it off like a traffic thingy like when some one makes a hand gesture

    to let that take any quality from your life would be a insult to all your cherished dreams

    elaphant skin is good ... rockycatt
     
    2 people like this.
  6. Apr 14, 2009
  7. gloria460

    gloria460 Meister Member

    Occupation:
    nurse
    Location:
    Florida
    That might have been the opinion of just one person one can't really know. I suspect most of them probably say this from time to time about all players but we're none the wiser.

    Since you said it's one of the few casinos that pay decent then I wouldn't cut off my nose to spite my face. I'd get an apology from the person who wrote it and ask for him not to handle any request from me again.
     
    1 person likes this.
  8. Apr 14, 2009
  9. Jasminebed

    Jasminebed Closer to 100 than Birth

    Occupation:
    Not in workforce
    Location:
    Ontario
    Since all MG casinos pay back the same returns, unless you have awfully good bonuses or loyalty privileges, I'd walk. I'd let them know why too.

    No staff, any industry, should talk about their customers with disrespect, especially with a paper trail, let alone be deliquent enough to send same to the customer in error.

    Did the apology come with a ND free chip?

    Trezz had a similar issue with receiving an internal email by mistake...http://www.casinomeister.com/forums/online-casinos/29126-casinoshare-gives-incompitances-whole-new-meaning.html
     
    4 people like this.
  10. Apr 14, 2009
  11. I BEEN THERE

    I BEEN THERE Dormant account

    Occupation:
    ^%%%*&*^
    Location:
    Keep Sniffin ~!
    Thanks for your opinion but this is 1 major of a FEW IMPORTANT THINGS that matter to me. I just wanted an opinion on this first and I thank you all for sharing them.

    I BEEN THERE
     
    Last edited: Apr 14, 2009
  12. Apr 14, 2009
  13. I BEEN THERE

    I BEEN THERE Dormant account

    Occupation:
    ^%%%*&*^
    Location:
    Keep Sniffin ~!

    LMAO ARE YOU KIDDING ?? THERE BONUS'S IF YOU ARE LUCKY ENOUGH TO GET ONE AFTER GIVING THEM 5K IS 20 BUX WITH 30X WR. I GOT NOTHING FROM THEM AT ALL BUT A WE ARE SORRY !


    I BEEN THERE
     
  14. Apr 14, 2009
  15. Pinababy69

    Pinababy69 RIP Lisa

    Occupation:
    Crusader
    Location:
    Toronto, Ontario - Canada
    Couldn't agree more Jazzy, especially with the bolded part. I worked as a bartender off and on for ten years, and let me tell you that dealing with lecherous, drinking men is no barrel of monkeys (some of the time, lol). But if there were times when someone got out of hand, I would try (politely at first) to explain to them why their behaviour was unacceptable. If that didn't work, I'd get a bit more forceful. And then there were the very few times when someone really got out of line, and there's a good chance that I called him an asshole to his face, and had a doorman escort him from the premises. But 99% of the time, I could handle any situation that arose, and still keep a smile on my face, the customer happy and the tips flowing into my jar.

    In this case, it doesn't even sound like the OP was rude to them...just voiced an opinion. And this particular employee chose to see the OP as a pain in the ass, and too much trouble to deal with in a proper manner. Totally unacceptable IMO. Nothing to do with it letting it affect you OP....I just wouldn't deal with a casino whose staff have this type of attitude, and where it is obviously tolerated.
     
    3 people like this.
  16. Apr 14, 2009
  17. vegetagirl2008

    vegetagirl2008 Mafia Wars Level 472

    Occupation:
    No Job Here..
    Location:
    Brooklyn, New York, United States
    It seems these people are not professional. When you conduct business you must act professional and your e-mails are to be written professionally as well. When you do or say evil things they have a tendency of biting you in the ass. Yes they apologized but things like that hurt. You have a personal relationship with these people and for them to say things like that makes me wonder what is done behind the scenes.
     
    1 person likes this.
  18. Apr 14, 2009
  19. bb28

    bb28 Meister Member

    Occupation:
    Customer Service
    Location:
    US
    I'm with Pina on this.........I'd walk but if you are considering staying with this casino, I'd ask how they plan to deal with the CS rep and I'd also ask them how they plan to make it up to you. (Kiss your ass)

    As a former customer service rep there have been times when I've said something that I shouldn't have but in all honesty I tried my best to treat everyone with the respect that we all deserve and have every right to expect. In my experience I've found that 98% of folks are reasonable and nice even if they are angry or frustrated at that particular moment. There is almost always some way to satisfy or correct the issue. Sometimes all it takes is to ask the customer themselves "how would you like this to be resolved?" Usually they know what they want and the request is not unreasonable.

    Bottom line is it shouldn't have been said at all.....and worse it was emailed to you by mistake.
    Oh and you have every right to feel bad about it....it was hurtful.


    BTW........I think you should name and shame. ;);):D
     
    Last edited: Apr 14, 2009
    6 people like this.
  20. Apr 14, 2009
  21. NicolasJohnson

    NicolasJohnson Dormant account

    Location:
    A Place
    from the operator side.

    I can understand this happening. Sometimes CS reps misbehave and it is hard for management to control this. :eek2:

    Having said, that, this is no excuse. I'm an American. I believe in Customer Satisfaction; the customer is always right. If I was in charge, I would contact you as an upper management representative of the establishment, apologize, offer you a free play, and explain that this person's behaviour was WAY out of line, and they will be punished accordingly. :notworthy

    As a customer I except no less, regardless of the establishment. Whether it is my regular restaurant, the regular beach hotel I go to, or any other place. If I get an apology from management + a freebie, I would let it go.

    I would also let you know that the person who wrote this will not be allowed to answer ANY emails from you.
     
    15 people like this.
  22. Apr 14, 2009
  23. slotheadlizard

    slotheadlizard Senior Member

    Occupation:
    Movie mercandiser/Researcher
    Location:
    The Nati USA
    Unacceptable

    I think what that rep did was unacceptable. To voice this opinion about a valued player is one thing, but to actually put it in writing is quite another. The fact that it happened tells me that it was said in such a way that makes me believe that they communicate about their customers like this all of the time. They must have been sending it to someone that could approve or disapprove a bonus like a supervisor. Is this type of communication ok with upper management? They don't actually value the paying customer, and you are in fact just a number!

    I would not be too concerned that the rep did not apologize. It could be whoever trained them is at fault. I know when I was in CS, if we ever even hinted at disrespecting a customer, we would repremanded, and retrained, or even let go. The customer pays our salary.

    If this is a good casino that has paid in the past I would accept the apology and move on. I would also know in my heart that they don't really care about me, just my money.


    My 2Cents is all.
     
    4 people like this.
  24. Apr 14, 2009
  25. love2winalot

    love2winalot Dormant account

    Occupation:
    Roulette Player
    Location:
    Philippines/Visiting Las vegas
    Hiya: Well, since you ask for our honest opinion, here is mine. When people in any sort of customer service position, from Gambling, to a teller at a bank, to tec support, to Apartment Management, it is the same. You see different people at different times, and sometimes they are great to talk to, and other times they are always upset about something. But you only have to deal with them once, or maybe twice.

    Then, once in a while you run into, for the lack of a better term, The Customer from hell".
    "Why is my bank account short by $1"?
    "Why was there an emergency water shut off, without prior notice"?
    "Why is my Bonus winnings not processed in less than an hour"?
    and so on......."not saying this is you".

    This is the person you see coming, and instantly think, "Oh Man, Now What"?

    In person, it is much easier to bite your lip, and suck it up, and say, "Hi, how may i help you,.........again". hehe

    But on the internet, it is so much easier to type whatever you feel like. And Every one of US, has at some point, typed something in anger, that we later kind of wish we had not". The most common, regarding internet gambling would be, "Thanks for taking all my money with your cheating software, Jerks".

    In your case it was the rep from the Casino doing it to you, in an indirect way. So, what to do? It is as simple as this. Is what happened the actions of, "One Person", acting on their own, or it is the actions of, "The Casino" as a whole? The answer tells you what to do.
     
    1 person likes this.
  26. Apr 14, 2009
  27. bb28

    bb28 Meister Member

    Occupation:
    Customer Service
    Location:
    US
    IMO, The customer service person who was rude reflects badly on the casino as a whole, even though it was the act of one person, who might just have been having the day from hell, but.........excuses really don't cut it.

    I think the casino should kiss ass.....really big kiss ass if they want to keep the player.
    Even then it doesn't make it all okie dokey.
     
    4 people like this.
  28. Apr 14, 2009
  29. Pinababy69

    Pinababy69 RIP Lisa

    Occupation:
    Crusader
    Location:
    Toronto, Ontario - Canada
    To steal a line from Richard Gere in Pretty Woman:

    Those salesgirls FLEW around the store.....because that's the way you treat customers who spend money in your establishment. You don't have to like them, you can even curse them in your mind....but you cater to them, and you are never, ever rude (unless there were extreme circumstances ie. someone spit in your face, etc.).

    BTW, Ilovetowin...some of those examples you give are valid complaints...nobody's bank account should be short by a dime, a dollar...nothing. Having your water shutoff without notice certainly deserves at the very least a polite, reasonable explanation. And yeah, I expect CS reps to reply to ALL my queries promptly, politely and with a relevant answer. It's called customer service, and that's what they are paid for (via us the players).
     
    3 people like this.
  30. Apr 14, 2009
  31. zebedy

    zebedy No!!!! Im Spartacus MM webmeister

    Occupation:
    brain stergeon
    Location:
    Up a Tree
    the first thing i would be doing was to demand to speak to someone from management and see what they had to say and do about it, then take it from there,
    if i was satisfied with there solution then i would probably keep playing but i would take a break and play elsewhere for a while,
    if i was unsatisfied with what they were going to do about it id tell them to go #### themselves :D,
     
    1 person likes this.
  32. Apr 14, 2009
  33. Nifty29

    Nifty29 Dormant account

    Occupation:
    PAID CASINO SHILL
    Location:
    Turn right, then right. then right again
    I hate customers.

    Im glad Ive never been one.
     
  34. Apr 14, 2009
  35. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    Just to be the devil's advocate, why is it acceptable for players to anonymously chastise, berate, and beat up casinos in a most public way, yet if a casino's CSR makes a comment to another staff that's not okay? Posting emails, chat sessions, and other private correspondence seem to be totally acceptable by some; I think this should be a two way street.

    It wasn't like this comment was directed at this player directly, it was a comment made about this player to another staff member.

    Just like there are casinos from hell; there are players who fall into the same category :p
     
    3 people like this.
  36. Apr 14, 2009
  37. Balky

    Balky Senior Member

    Occupation:
    Translator
    Location:
    Croatia
    There is no way for any CS representative to be rude towards a depositing loyal player. Players that deposit and (mostly) lose money to a casino, have the right to be decently treated. A player is buying something from the casino - he is buying entertainment and a chance to win something. If you went to a shop and heard the staff naming you "an annoying person", would you consider to continue buying in that shop?!? Friendly customer support is one of the most important reasons for me in choosing the OC i play at.

    Cheers Balky
     
    3 people like this.
  38. Apr 14, 2009
  39. Pinababy69

    Pinababy69 RIP Lisa

    Occupation:
    Crusader
    Location:
    Toronto, Ontario - Canada
    Bloody hell, no coffee yet this morning Bryan? :D :laugh:

    In answer to the first paragraph, I personally don't think it's okay to publicly berate a casino for no reason, or for frivolous reasons. I've always been of the mind that if the complaint or beef is legit or valid, then it should be open for discussion. The casinos are in business to serve us, the players....we are not here to please them. They (meaning the employees) earn their living from us. If that means catering to our every whim and fancy, so be it...suck it up and do your job....and do it with a smile on your face, or find another line of work. JMO.

    As to posting (private) chats, emails or PM's....an absolute no no in my book, for player or casino. Posting a transcript of a live chat I don't see as a huge transgression if it is being used to highlight a glaring deficiency in CS or casino policy, etc.

    Second paragraph...I'm truly shocked that you would think a comment of this sort is acceptable in any way. Like I said, curse the customer to hell and back in your mind, under your breath...whatever. But you do not ever voice that opinion out loud. And as Jazzy said, for Christ's sakes, don't be silly enough to record your thoughts on "paper".

    Agreed on the players from hell statement....no doubt in my mind. I can be a royal pain in the ass....ask Pat or Enzo. :laugh:

    But neither of them or any of their staff has ever indicated in any way, shape or form that I am anything other than wonderful. They all make me feel like I'm the most important customer they have. Maybe they're rolling their eyes at me in private, but I'll never know it. And I can guarantee that if one of their staff acted that way to a customer, there'd be hell to pay.

    I also have to agree with the person who said that it "seemed" that message was meant for possibly a supervisor/manager, in the way they asked for help in dealing with this annoying woman. If a CS rep feels comfortable enough talking to a superior in this fashion regarding a paying customer, that tells me this is pretty acceptable behaviour all around at this establishment. It's totally unacceptable in my book.

    All JMO you understand. :D
     
    3 people like this.

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