VERY INTERESTING!!!!!

[jinnia]

Oh No spearmaster, there isn't going to be any charge backs, I don't do that, and don't care for people who does. That in itself is dishonest.

In my opinion, charge backs are done by people who has made legit deposits and lost it, then wants the money back.

That's not my case. These are 'unauthorized' charges. Money that was stolen, NOT by me making deposits, but by phony, illegal charges made against my bankcard.

I'll persue this in a legal way to recover such monies. Not by charge backs.

 

[linda7]

Dear Jinnia,

I feel so sorry that you are going through such a stressful time. I can tell you that I have definitely heard of casinos putting through unauthorized charges using people's bankcards/creditcards. Atlantic Interbet (a casino that disappeared overnight) did it to a friend of mine and her mortgage check as well as all of her bill checks bounced. It was a nightmare! I will be praying for you that this should be resolved and not cause you anymore stress than you have already endured. (((hugs)))

Linda

 

[schankwart]

Well Mr. Prism,

I have made my recent post in this thread to give YOU a final CHANCE to explain Prism's rogueness!

If you are not willing to answer this case is now closed for me since I have been paid...

....And my opinion about your Casino has NOT changed!

 

[jinnia]

linda7,

Atlantic Interbet? When did this happen?

Sorry to hear about your friend.

Same here, I only deposit what I am able to lose and still make my monthly payments, having all those 'unauthorized' charges hit and the bank fees, it hurt real bad, has slacken a bit, but still hurting to a degree.

It's still going to be a long road ahead on this issue, for I'm not giving up til I find exactly who has done the thefts.

Thank You linda7

 

[jinnia]

I was reimbursed $758.00, $190.00 and $167.00 from my bank. This doesn't include the bank fees.

Total lost (as of Aug 18) is $2840.32 that includes bank fees. So I'm still behind on this theft.

But by receiving this money from the bank, it don't stop there, not for me, not now!

The thief (thieves) will be known and told about before this is over.

 

[caruso]

If you don't want to send the statement to Prism, why not send it to Bryan as suggested? It'll obviously be secure in his hands, and if, after he's rubber-stamped it, they still refuse to refund the charges, then persue the matter as you see fit - and Prism will be in absolutely NO position to continue claiming you refuse to accept the proferred olive branch.

It seems to me it'd be a good idea to attempt to resolve the matter in the most stress-free mnner possible first.

Shanky - Email the man and post his reply.

 

[schankwart]

"Shanky - Email the man and post his reply."

-None of my ~10 emails to this address has been answered and I certainly won't give myself the hassle of composing another email to nowhere.

I'm done with this "Casino".

 

[mrracetrack]

Shanky stated "-None of my ~10 emails to this address has been answered and I certainly won't give myself the hassle of composing another email to nowhere.."

jinnia also stated "no response" from RTG head bozo Michael Staw, or his CSR manager.

What IS it with RTG casinos? Why is answering an e-mail so difficult for anyone associated with this company?

Pitboss John has time to post here... Why can't you bother replying to customers? The promo spam always seems to get sent out promptly.

Seems rather obvious where the "Top Priority" is with RTG casinos.

FYI John... I sent 3 e-mails to Prism over a 3 day period. 6 weeks have gone by... still NO RESPONSE!!

 

[jinnia]

FYI caruso,

recall this post??

Posted on Sunday, August 24, 2003 - 05:08 am:

----------------------------------------------
prismpitboss,

My BANK (my card is a Bankcard, NOT credit card, which access my checking account) which is a federal institution, THEY said for me not to send my bank statements to you or anyone.

BUT, if the meister wants, which I doubt, I'll log into my bank account, d/l the month of June and this month, and email to the meister along with ALL the snap shots of each casino's History account I have made deposits with and see if he wants to take two weeks going through it and marking off all the legit deposits and see what are left which will be the 'unauthorized' charges. Meisters choice, all he needs to do is say, that is if YOU will accept his findings? And the meister agrees not to upload and/or send the information he receives from me anywhere or to anybody, it all stays with him.

When something is said, it's expected to be done, or then it's a lie told. And contracts takes time to do, I agree, but I recall in the conversation you and I had on the phone, you said we are emailing you a contract in a little while, and if I agree, sign it, mail it back and then lets put an end to all this. I agree'd, then nothing more.

Not expected to be kept informed every minute, nor every hour, but every couple of days would be nice, to hear something.

Thank You
-----------------------------

See the area in bold type? Ok, I received no response.

 

[jinnia]

((mrracetrack ...Seems rather obvious where the "Top Priority" is with RTG casinos.))

It's not obvious to me, would you mind explaining?? grin

 

[spearmaster]

Ah... correct, not chargebacks, since you did not make these charges in the first place.

Tell your bank they cannot close your accounts until the unauthorized charges have been removed from your account. This I believe they have no choice but to agree to.

I don't believe in chargebacks either - but in some very extreme cases, where there is no where else to go, that is the only option available.

 

[linda7]

Hi Jinnia,
When Atlantic Interbet put through all the unauthorized charges my friend kept writing to them and they kept giving excuse after excuse for not reimbursing her. However, she continued to play there which I thought was ridiculous. Then AIB started not paying players and I quit playing there. I wish I knew the outcome of her situation but we lost contact with each other. I just wanted you to know that YES rogue casinos have been known to put through unauthorized charges. If I can help in any way at all, please do not hesitate to contact me. My email addy is
Desiderata9116@aol.com. My heart and thoughts are with you my friend.
Linda

 

[prismpitboss]

mrracetrack, E-mail me at john@prismcasino, I'll reply.

Thanks,

John

 

[prismpitboss]

opps, john@prismcasino.com

Thanks,

John

 

[jinnia]

spearmaster,

Correct! I Did Not make these deposits. They were 'unauthorized' charges.

 

[jinnia]

linda7,

Thank you. I'll keep your email at hand. We might be able to help each other on problems.

It would be interesting in knowing if she ever got her money back.

I'll get all money back from bank before I close my accounts.

And I am contacting an attorney about all this. See what, if anything, can be done legally, and I will follow through.

 

[Casinomeister]

Hi all,

Just for the record: John called me last week to see if I could get jinnia to send Prism her bank statements. I said I could ask, but it's strictly up to her. So far, her bank has advised her not to. In doing so I hope that since her bank is this concerned, that it will pick up the ball and carry it through to the finish line. It is absurd that a customer has to go through this amount of work to undo what has been done.

I don't understand why Prism won't just give her back her money and put this thread to rest.

Jinnia claims these were unauthorized deposits, and what I'm reading is that John from Prism agrees that this is so as well.

What's the problem? Please explain.

 

[jinnia]

Hi casinomeister,

My bank will have to pick up the pace and finish their investigation before I close any account with them. They didn't say I had to, they are asking me to. So, at this point, it'll be up to me if I close or not, but since they are asking me to close, I'm going to do what I can to push them along.

 

[mrracetrack]

"..mrracetrack, E-mail me at john@prismcasino.com, I'll reply..."

John, it was an account related question I was inquiring about. Obviously something "support" should have. and could have. answered.

After 3 e-mails, and NO RESPONSE, 6 weeks later, do you really think I care anymore??

Would I ever consider depositing money with a casino that has the "track record" that Prism has?

Very simple answer... NO!!

Can you give me ONE intelligent reason that you think I should?

After all the complaints I've seen just on THIS board, much less on all the other forums that are filled with "Prism horror stories", it would be
really hard to justify having ANYTHING to do with Prism Casino.

 

[murder1]

Jinnia Why Don't You Just Wipe Out Your Bankin Account # and Other Personal information? And just send in a copy that shows the disputed charges but have all ur personal information wiped out.

 

[jinnia]

murder1,

If they got the statement, they would have the dates, and the amounts of each and every
'unauthorized' charge to go into their data base and set up these charges as if they were legit ones.

 

[Casinomeister]

Perhaps they can send what records they have of you to me, and you could send your bank statement to me as well.

All would be held confidential, of course.

 

[jinnia]

casinomeister,

Bank send you.....?

and I'll be more than happy to send you the snap shots of my accounts History at Prism, and any other casino, and copies of the bank statement(s) showing these charges..

Let me know what all you want by ways of email to me, so I can hit 'reply' and send it.

Thank You!!

 

[prismpitboss]

casinomeister, just tell me what you need.

mrracetrack, did you get a auto reply from your E-mail?


Thanks,

John

 

[mrracetrack]

"mrracetrack, did you get a auto reply from your E-mail?.."

No. Not a response of any kind. I e-mailed support@prismcasino.com

But the "promo's" always manage to get to me...