VERY INTERESTING!!!!!

[jpm]

None that I can think of jinnia. They imposed that rule after the fact and ex post facto laws cannot be enforced.

Besides, what can they do? Keep your money?? Post it for all to see.

 

[jinnia]

Ok jpm, I'll do just that tomorrow then.

Question ... what casino (software) was hacked into by Russian hackers here recently? I guess recently.

 

[jinnia]

Never mind on the last question above, I re-located the article here:

You do not have permission to view link Log in or register now.

 

[schankwart]

Prismpitboss,
starting this wekend I will start to give your "Casino" the worst publicity you could only imagine!

I am dead-sick of your lies and lies and lies.

Your bad deeds will come back to you now!

-Promise!!!

 

[jinnia]

schanlwart,

if you need links to other gamblimg forums, contact me, I have several I can send without you looking them for them.

 

[schankwart]

No need to worry about that, Jinnia.
I have some relations and know my ways of how to get a Casino like Prism the reputation it earns...

-The only problem here is that Prism already is blacklisted everywhere.
My task will be to make sure that their "black" will not change it's color on any list!

Crazy scammers, they are!

 

[jinnia]

Ok schankwart,

Good Luck!!

 

[prismpitboss]

schankwart, you know why your funds were returned to you and your account was locked.
If you call me and speak with me, I'll send your $610.00 with in 1 hour.

Thanks,
John

 

[prismpitboss]

jinnia, what is so hard about sending a fax to us with your statement?
You can black out everything else but the charges to the casino. Thats all we need to see.
If you do this the problem is over.
Are we asking for too much?

Thanks,

John

 

[jinnia]

Well well, I just received a phone call, was called a liar. How about that. We'll see who is lying.

prismpitboss, your answer above will be answered next....

I called my bank today, asked them again about faxing my statement to Prism, I was told NO, not to, and if Prism wanted to contact my bank, to give them the phone number and talk with them. But this phone call I just got, the person would NOT listen, he was too busy trying to sound mean and calling me a liar. It was said, that all I do is post but won't do anything else.

Well, I have the right to post what has been going on, and will do so until the bank has concluded their investigation, at which time, I'll post what was found out and what happens.

Then I'll be through with it, at that time only.

 

[schankwart]

John,
why do you keep repeating that I "would know" the reason for my non-payment?!? I-DO-NOT!!!!

A portion of my previous withdrawal has been reversed and I talked to one of your CSRs who said I could cash-out any winnings of this money. I then played Video Poker as per rules and won the $700 that I have never received and my account got locked! WHY????

If you at least had replied to one of the two emails I sent you last week (after you requested them) I would already be stunned...... -After I have not received a single answer on the dozens of previous ones to your Casino.

Once more... Pay me or please give me an explanation of the "problem" and I will provide you with an answer!

 

[prismpitboss]

schankwart, Check your nettler account in two hours, we are sending you $610.00.
$90.00 was removed as to our bonus rules.
Please post when you get the money.

Thanks,

John

 

[prismpitboss]

jinnia, if you want your money just send the statment. We have nothing else to discuss untill we see this fax from you, I'm sorry it has to come to this, but I can no longer help you.
Also, please feel free to charge back the money in question, if your bank will let you do this, which they should if you have the charges on your account.

Thanks,

John

 

[jinnia]

prismpitboss,

I say GOOD to your statement above about not having nothing else to discuss.

So lets not!!

I'll wait for my bank to finally trace through the tracks left behind from where these
'unauthorized' charges originally came from.

And don't be so foolish as to think I am one of those players who do charge backs, charge backs are done mainly from legit deposits that a player has made and realized they lost all, lost too much, I am not like that. If and when I make a legit deposit and lose it, so be it, that's the chance one takes.

But to have deposits debited against your account that you never made, those are 'unauthorized' charges and are illegal.

When you called me earlier, I told you the bank said to give you their phone number to call and they'd talk with you, but you were not interested in doing so, so we'll let the banks fraud department handle it their way.

I'll post statements, and you can reply to them if want, but not directed to me, only give your opinion of the issue at hand.

This is the end of you and I communicating on this issue.

Thank You!

 

[mrracetrack]

I don't see a post here yet from Schankwart.

Another "song & dance" from the Prism Pitboss??

Yeah, John... I can see "Real Improvement" in the way Prism is handling things here. NOT!!

People... Remember that a leopard doesn't change it's spots. :uhoh:

 

[schankwart]

U-N-B-E-L-I-E-V-A-B-L-E
Prism has seriously paid me $610 last night!!!

...Now I would only still like to get an explanation of why this has taken almost 8 months, my account got locked, all emails and mediators ignored and what happened to the remaining $90 of my withdrawal?

After all the effort I "put into my payment" this is part of a serious resolution!

Mr. Prism,
please send me an email or post the answers on those questions here. Once this happened with a reasonable explanation I will just let you go and never come back......

 

[schankwart]

Edit: Double post.

(Bryan, there is something messed up here, whenever I am trying to post I keep getting an error message but my post then suddenly appears after 15 minutes or so?)

(Message edited by Schankwart on August 30, 2003)

 

[jinnia]

Ah, there is schankwarts post mrracetrack .. grin

Congratulations schankwart, I am truly happy to see you finally get to relax from this crap.

((and what happened to the remaining $90 of my withdrawal?))

Believe me, I am not siding here in any way, just pointing out that the $90.00 was removed as to Prism's bonus rules.

schankwart, don't spend it all at one casino .. smile

 

[caruso]

PrismPitBoss:

You said "Schankwart, you know why your funds were returned to you and your account was locked."

OK, you do, but we don't - can you clarify? What was the problem? And, if there was a legitimate problem/wrongdoing, why did you pay?

 

[jinnia]

I sent this email to Michael Staw after the unpleasant phone call I received yesterday::

----- Original Message -----
From: jinn
To: Staw--rtg
Sent: Friday, August 29, 2003 4:46 PM
Subject: Unpleasant and Upsetting Phone Call!!


Dear Mr. Staw,

I received a very upsetting phone call from John Shepard, pitboss of Prism Casino about an hour and 20 minutes ago.

He immediately said I was lying about these 'unauthorized' charges for I would not send him my bank statement that shows them.

I tried explaining to him my bank told me No, not to send any papers/forms to anyone, to give Shepard their phone number and for him to call them and they would talk with him. He didn't seem to want to do this for he started again on saying I was a liar.

I would appreciate you informing him to not ever call my home number again until he can talk civilized.

He can post anything he has to say to me in the forum for which he keeps watch on. And there he can vent his hostility, not on the phone in my ear, NEVER again!!

I would submit my bank statement to him but again, I was told not to by my bank.

So if you and/or he wants to talk with my bank, let me know, by posting so in that forum, Shepard knows the one,, or sending me email, and I'll get their number to who ever.

Or just wait for the bank to conclude their investigation into this issue.

This theft has happened to me, not to him, and whether it was Prism or the e-processors, I'll post about it.


Thank You
xxxxxxx xxxxx - jinnia
[email protected]


I also sent similar email to Tom Brailey at same time.
Have I heard one word from either of them? As you all already know .. NO!!

 

[prismpitboss]

schankwart, I'm glad you received your funds.
Please send an e-mail to [email protected]
with any questions you may have.


Thanks,

John

 

[prismpitboss]

jinnia,
Send the statement to the casinomeister, and if he thinks there is a problem, we will pay you.

Thanks,

John

 

[jinnia]

Hello y'all,

Just wanted to say that I will wait for the fraud department to recover the money stolen. That way there will be a better chance for charges to be filed, if the bank decides they want to do that.

I'll get my money reimbursed from the bank, then they'll recover theirs back from who ever stole it.

If there is anyone here that can promise and keep to their promise, to keep all information to themself and not post, copy, or email it to anyone else. I have no problem with sending SOME of the information on the 'unauthorized' charges, just to make it known I am not lying on what has happened, I will not do anything that will jeapordize the investigation that is now in progress.

Just so it be known, I am not looking for any money to be returned to me personally from Prism or the e-processor used. That is being taken care of by my bank, they will recover it.

 

[jinnia]

Well people, I was pissed, but the feelings within me right now goes way beyond words. No words could possibly come close to explain them.

I recieved a letter from my bank today (Saturday Aug 30) telling me due to 'Risky Behavior' they don't want to be a part of, they requested I close all accounts with them within 45 days.

I'll be contacting them Tuesday for a definition of 'Risky Behavior' and the reason for saying this.

May be just from using my bankcard for online gaming, may be they have discovered something during their investigation over the
'unauthorized' charges? I have no idea at this point.

I have been thinking things over all day and night, and I am going to retain an attorney to get to the bottom of everything. That way I'll have names of companies, people, every piece of information, given to me. The bank won't release this, but my own attorney will.

This is FAR from even being close to an end. I've lost too much, I've had nothing but stress over all this. And now having to close out my accounts, and go open new accounts with another bank.

Keep watching, everything will be posted, and I mean EVERYTHING!!

 

[spearmaster]

I think they just don't like chargebacks, especially when they have to do with online gaming.

Either/or probably would have been okay - but the combination rang warning bells with them.

Really sorry to hear that - but tell your bank they had better complete the chargebacks first.

 

[jinnia]

Oh No spearmaster, there isn't going to be any charge backs, I don't do that, and don't care for people who does. That in itself is dishonest.

In my opinion, charge backs are done by people who has made legit deposits and lost it, then wants the money back.

That's not my case. These are 'unauthorized' charges. Money that was stolen, NOT by me making deposits, but by phony, illegal charges made against my bankcard.

I'll persue this in a legal way to recover such monies. Not by charge backs.

 

[linda7]

Dear Jinnia,

I feel so sorry that you are going through such a stressful time. I can tell you that I have definitely heard of casinos putting through unauthorized charges using people's bankcards/creditcards. Atlantic Interbet (a casino that disappeared overnight) did it to a friend of mine and her mortgage check as well as all of her bill checks bounced. It was a nightmare! I will be praying for you that this should be resolved and not cause you anymore stress than you have already endured. (((hugs)))

Linda

 

[schankwart]

Well Mr. Prism,

I have made my recent post in this thread to give YOU a final CHANCE to explain Prism's rogueness!

If you are not willing to answer this case is now closed for me since I have been paid...

....And my opinion about your Casino has NOT changed!

 

[jinnia]

linda7,

Atlantic Interbet? When did this happen?

Sorry to hear about your friend.

Same here, I only deposit what I am able to lose and still make my monthly payments, having all those 'unauthorized' charges hit and the bank fees, it hurt real bad, has slacken a bit, but still hurting to a degree.

It's still going to be a long road ahead on this issue, for I'm not giving up til I find exactly who has done the thefts.

Thank You linda7

 

[jinnia]

I was reimbursed $758.00, $190.00 and $167.00 from my bank. This doesn't include the bank fees.

Total lost (as of Aug 18) is $2840.32 that includes bank fees. So I'm still behind on this theft.

But by receiving this money from the bank, it don't stop there, not for me, not now!

The thief (thieves) will be known and told about before this is over.

 

[caruso]

If you don't want to send the statement to Prism, why not send it to Bryan as suggested? It'll obviously be secure in his hands, and if, after he's rubber-stamped it, they still refuse to refund the charges, then persue the matter as you see fit - and Prism will be in absolutely NO position to continue claiming you refuse to accept the proferred olive branch.

It seems to me it'd be a good idea to attempt to resolve the matter in the most stress-free mnner possible first.

Shanky - Email the man and post his reply.

 

[schankwart]

"Shanky - Email the man and post his reply."

-None of my ~10 emails to this address has been answered and I certainly won't give myself the hassle of composing another email to nowhere.

I'm done with this "Casino".

 

[mrracetrack]

Shanky stated "-None of my ~10 emails to this address has been answered and I certainly won't give myself the hassle of composing another email to nowhere.."

jinnia also stated "no response" from RTG head bozo Michael Staw, or his CSR manager.

What IS it with RTG casinos? Why is answering an e-mail so difficult for anyone associated with this company?

Pitboss John has time to post here... Why can't you bother replying to customers? The promo spam always seems to get sent out promptly.

Seems rather obvious where the "Top Priority" is with RTG casinos.

FYI John... I sent 3 e-mails to Prism over a 3 day period. 6 weeks have gone by... still NO RESPONSE!!

 

[jinnia]

FYI caruso,

recall this post??

Posted on Sunday, August 24, 2003 - 05:08 am:

----------------------------------------------
prismpitboss,

My BANK (my card is a Bankcard, NOT credit card, which access my checking account) which is a federal institution, THEY said for me not to send my bank statements to you or anyone.

BUT, if the meister wants, which I doubt, I'll log into my bank account, d/l the month of June and this month, and email to the meister along with ALL the snap shots of each casino's History account I have made deposits with and see if he wants to take two weeks going through it and marking off all the legit deposits and see what are left which will be the 'unauthorized' charges. Meisters choice, all he needs to do is say, that is if YOU will accept his findings? And the meister agrees not to upload and/or send the information he receives from me anywhere or to anybody, it all stays with him.

When something is said, it's expected to be done, or then it's a lie told. And contracts takes time to do, I agree, but I recall in the conversation you and I had on the phone, you said we are emailing you a contract in a little while, and if I agree, sign it, mail it back and then lets put an end to all this. I agree'd, then nothing more.

Not expected to be kept informed every minute, nor every hour, but every couple of days would be nice, to hear something.

Thank You
-----------------------------

See the area in bold type? Ok, I received no response.

 

[jinnia]

((mrracetrack ...Seems rather obvious where the "Top Priority" is with RTG casinos.))

It's not obvious to me, would you mind explaining?? grin

 

[spearmaster]

Ah... correct, not chargebacks, since you did not make these charges in the first place.

Tell your bank they cannot close your accounts until the unauthorized charges have been removed from your account. This I believe they have no choice but to agree to.

I don't believe in chargebacks either - but in some very extreme cases, where there is no where else to go, that is the only option available.

 

[linda7]

Hi Jinnia,
When Atlantic Interbet put through all the unauthorized charges my friend kept writing to them and they kept giving excuse after excuse for not reimbursing her. However, she continued to play there which I thought was ridiculous. Then AIB started not paying players and I quit playing there. I wish I knew the outcome of her situation but we lost contact with each other. I just wanted you to know that YES rogue casinos have been known to put through unauthorized charges. If I can help in any way at all, please do not hesitate to contact me. My email addy is
[email protected]. My heart and thoughts are with you my friend.
Linda

 

[prismpitboss]

mrracetrack, E-mail me at john@prismcasino, I'll reply.

Thanks,

John

 

[prismpitboss]

opps, [email protected]

Thanks,

John

 

[jinnia]

spearmaster,

Correct! I Did Not make these deposits. They were 'unauthorized' charges.

 

[jinnia]

linda7,

Thank you. I'll keep your email at hand. We might be able to help each other on problems.

It would be interesting in knowing if she ever got her money back.

I'll get all money back from bank before I close my accounts.

And I am contacting an attorney about all this. See what, if anything, can be done legally, and I will follow through.

 

[The Dude]

Hi all,

Just for the record: John called me last week to see if I could get jinnia to send Prism her bank statements. I said I could ask, but it's strictly up to her. So far, her bank has advised her not to. In doing so I hope that since her bank is this concerned, that it will pick up the ball and carry it through to the finish line. It is absurd that a customer has to go through this amount of work to undo what has been done.

I don't understand why Prism won't just give her back her money and put this thread to rest.

Jinnia claims these were unauthorized deposits, and what I'm reading is that John from Prism agrees that this is so as well.

What's the problem? Please explain.

 

[jinnia]

Hi casinomeister,

My bank will have to pick up the pace and finish their investigation before I close any account with them. They didn't say I had to, they are asking me to. So, at this point, it'll be up to me if I close or not, but since they are asking me to close, I'm going to do what I can to push them along.

 

[mrracetrack]

"..mrracetrack, E-mail me at [email protected], I'll reply..."

John, it was an account related question I was inquiring about. Obviously something "support" should have. and could have. answered.

After 3 e-mails, and NO RESPONSE, 6 weeks later, do you really think I care anymore??

Would I ever consider depositing money with a casino that has the "track record" that Prism has?

Very simple answer... NO!!

Can you give me ONE intelligent reason that you think I should?

After all the complaints I've seen just on THIS board, much less on all the other forums that are filled with "Prism horror stories", it would be
really hard to justify having ANYTHING to do with Prism Casino.

 

[murder1]

Jinnia Why Don't You Just Wipe Out Your Bankin Account # and Other Personal information? And just send in a copy that shows the disputed charges but have all ur personal information wiped out.

 

[jinnia]

murder1,

If they got the statement, they would have the dates, and the amounts of each and every
'unauthorized' charge to go into their data base and set up these charges as if they were legit ones.

 

[The Dude]

Perhaps they can send what records they have of you to me, and you could send your bank statement to me as well.

All would be held confidential, of course.

 

[jinnia]

casinomeister,

Bank send you.....?

and I'll be more than happy to send you the snap shots of my accounts History at Prism, and any other casino, and copies of the bank statement(s) showing these charges..

Let me know what all you want by ways of email to me, so I can hit 'reply' and send it.

Thank You!!

 

[prismpitboss]

casinomeister, just tell me what you need.

mrracetrack, did you get a auto reply from your E-mail?


Thanks,

John

 

[mrracetrack]

"mrracetrack, did you get a auto reply from your E-mail?.."

No. Not a response of any kind. I e-mailed [email protected]

But the "promo's" always manage to get to me...