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Discussion in 'Online Casino and Poker Complaints - old section' started by jinnia, Aug 19, 2003.

  1. jinnia

    jinnia Dormant account

    Ok, let me do this clearly.

    I've been calling 1-866-968-7946 all last week communicating with a Saundra (Sandra). This is the number given to me from eztp.net to ProcMoney (Proc-Money--Process Money).

    She was out Friday due to Mothers day, so called a few minutes ago to see what information she had found out. The other 5 times I called, a female answered, put me right through to Saundra, even first call today the lady told me Saundra was in a meeting. Now I call, a male answers, said he didn't know a Saundra, I asked if this was Proc-Money, he said No, this is Virtual casino.

    Ok then, I misdialed. So hung up, recalled, same guy answers. He tried telling me I had the wrong number again, I argued with him telling him this is the EXACT number I called 5 last week and got Saundra, and even earlier today and was told she was in meeting to call back in 10 minutes.

    He tried telling me that wasn't correct. Bullshit I say, to dial a number wrong once, ok, but not twice to put Saundra on the phone. He then said she may work in accounting and they all just got out of a meeting, to call back in 10 minutes.

    Hmmm? Prism not a Virtual casino? According to what just took place on the phone, I say, Yes, they are, and I'm getting nothing but a run around since they know what my issue is about.

    I'll be getting in touch with my bank first thing in the morning and point them in that direction for investigation and giving them phone numbers, names, and addresses anything I can think of giving.

    Maybe that'll help them get this taken care of faster.

    I'm going to try Saundra one more time here in a minute, if I get a run around again, or no information, it's time for better business, Attorney General, anybody and everybody I can think of contacting, and will even talk to my attorney about this.

    I'm truly PISSED now!!

    All is needed for this to stop is, STOP stealing my money, STOP lying, and give back every damn penny already stolen which is : $1074.32 in debits alone, and then, $1420.00 (72 debits at $20.00 O/D each), that's not including the $3.00 a day charge for being over drawn.
  2. jinnia

    jinnia Dormant account

    The (censored) !!

    Called back just now, put me on hold for 5 minutes, reyrned, said hello, then hung up.

    to hell with them all. No more battles, the war is on, win or lose!!
  3. bewitch

    bewitch Dormant account

    I just did a search on google.com with phone nuber: 866-968-7946
    There are A LOT of casino using it as customer support phone number or account department phone number.
    Did EZTP.NET 888-357-2727 give you this number?
    Things became very "interesting" here.

    (Message edited by bewitch on August 19, 2003)
  4. jinnia

    jinnia Dormant account

    Yes bewitch, it was eztp.net who gave me the phone number, said charges came from ProcMoney/Prism.
  5. jinnia

    jinnia Dormant account

    Hi y'all,

    I'll have some more on this issue later on, may be a few days though. Will wait to see exactly what will happen with an event that just happened.

    And if it all works out well, I'll be posting exactly how more than fair someone is being. And at that time will also post what was said.

    Til then, take care everyone.
  6. bewitch

    bewitch Dormant account

    Jinnia, a few days??? You are killing me here. It's hard not being a curious woman here. LOL.

    Things are doing fine here. Still checking ALL my credit card (old and new) and bank account everyday to make sure no "surprise". (sigh) What a nerve break situation. I took kids to farm today and we had a great time.

    Have to say I do miss this hobby. That's why I am still visiting forum here. PLEASE keep me update ASAP.

    (Message edited by bewitch on August 19, 2003)
  7. jinnia

    jinnia Dormant account

    Hi bewitch,

    Nothing better than getting out in country (farm). Love those animal smells....smile

    Yes, a few days, I'm not saying what event took place.. isn't curiosity a 'b'? ha ha

    I truly believe at this point though, that someone is truly working hard at correcting things.

    I'm waiting to see the outcome and then y'all will know.

    Take a valium bewitch and relax ..lol
  8. jetset

    jetset Ueber Meister CAG

    Hey Prism-Virtual - you don't want to mess with Jinnia - she's the female version of Caruso the Terminator!
  9. jinnia

    jinnia Dormant account

    Ok jetset, you've lost me. Caruso the Terminator??????

    I'm just a person who finally gets tired of BS, and the way things went with that phone call to Saundra (Sandra) yesterday, that was enough for me.

    My Indian temper just came out.
  10. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    This is one of the major problems with the Virtual Casino group. They have spawned x amount of casinos and try to establish them as individual casinos even though the only difference is the "name". By doing this, they give the implication that they feel players are stupid sheep who either don't care or don't know better.

    Unfortunately, they are right in many cases.

    These CRs are trained in deception tactics; they use fake names and hand out disinformation by the bucket full. But I have been ensured that these shortcomings are being taken care of.

    Only time will tell...
  11. jetset

    jetset Ueber Meister CAG

    Jinnia - Caruso is a veteran player and poster here and elsewhere who just wont stand for being ripped off. He has admirable determination and tenacity, most recently demonstrated in a six month tussle with Angelciti which he won. And through his efforts other less vocal players won as well.
  12. jinnia

    jinnia Dormant account

    Ahhh, ok jetset. Thank you.

    I received an email answering that for me a little earlier, but was referred to as "bulldog" determination >,>,smile<,<,.

    And I apologize to all of you here for letting anger out where you all was exposed to it, but that guy whose actions are that of an idiot I spoke with on the phone today, he triggered something in me that all I saw was red for awhile.

    I may be crazy, but don't treat me like I'm stupid!!
  13. spearmaster

    spearmaster RIP Ted

    You go, Jinnia.... LOL...
  14. jinnia

    jinnia Dormant account

    Hi spearmaster,

    jinnia went alright, over the edge that is!!

    I still growl when think I of him.
  15. jinnia

    jinnia Dormant account


    when you searched google for the number 866-968-7946, did you look at the pages of the casinos web site that was listed? Did you click on the Similar Pages link with that listing?

    I did, and it all leads to (this is only one):

    You must register/login in order to see the link.
    and that one leads to:
    You must register/login in order to see the link.

    (so on, and so on)

    Virtual Casino, Process Money Online is what it says.

    So another lie, this one from the guy at THAT number when I asked, "is this ProcMoney or Process Money?" He answered, No it isn't, this is Virtual Casino. Same number to both!!
  16. bewitch

    bewitch Dormant account

    Bingo! Here you go!
    You are right. I didn't. Gee, it's really no fun at all.
    I didn't get my $500 back on my Citi bank yet. The bank mess up the dispute 3 times and never told me. And they closed those dispute without inform me either. So I have to open another dispute and got "promised" it will be different this time. I start to wonder maybe it's bank....Who knows? Can't really trust anyone about money these day. (even myself. LOL)

    However, I called EZTP AGAIN and talked to David (the surpervisor) and he told me they "just" refund me on 8/5 and I should see it in 14 days. If not, go ahead to dispute the $500. #x?x@#?

    Don't forget your "upcoming story". I am a curious cat after all.

    (Message edited by bewitch on August 20, 2003)
  17. jinnia

    jinnia Dormant account

    Well, lets see, Monday, August the 18th at 9:30pm (my time) I performed what was asked of me. It is now Wednesday August 20th, 6:20am (my time). That's almost 33 hours, and not one word.

    I just hope the event that took place wasn't just another tactic to delay what I was going to do yesterday (Tuesday) morning at my bank?

    I say, 48 hours will be ample time given to do what was said.

    That will be at 9:30pm this evening (my time...Wed. Aug. 20). I'll not be able to go to bank then for they will be closed, but first thing Thursday morning, Aug. 21, I'll be there doing as I said I was going to do.

    I'll post what ever the outcome of this ends up to be.

    I have already prepared a text file with what I am posting on, Oh, about 20 different forums I have signed on to.

    No more bullshitting me, this is the beginning of the end. Time to get it overwith, once and for all, good or bad.

    Just an acknowledgement of receiving the information would have helped, not the auto reply either, one directly from a human!
  18. jinnia

    jinnia Dormant account


    I knew you were on here looking, so posted a little something a couple of minutes ago, just for your reading .. ha ha

    If eztp refunded on the 5th of this month and to give it 14 days, I say that the 14 days was up Yesterday!!??

    You know, I'm not even mad any longer, and that is bad, for me to stop feeling at all about someone or a situation, for that means I have truly had enough. I'm just going to do what needs to be done, and should have been done sometime ago with no delays.

    Same here, curious kitty all the way .. grin .. so keep the information coming from you situation.

    And I wish you all the luck with it!!

    For me, I'll take it as it comes!!
  19. bewitch

    bewitch Dormant account

    LOL! Same here. I saw your post, too.

    Did I said 8/5? Gee. 8/8 . Anyway, the newest dispute will be mailed to me in 10 days, so I will go ahead to dispute if I don't see it by then. Eztp changed their story with me here. Only time will tell.

    I know what you mean about "not even mad any longer". Me, too. Enough is enough. I am soooo tired of this and just wish I can "bewitch" to zip everything back to normal again.

    It's another beautiful day here. We are going to the zoo in 1 hour.

    Have a good one to you all. I only visit land casino 2 times and played few slots. You are right. They can't touch your account only your wallet! LOL
  20. jinnia

    jinnia Dormant account

    Too much to keep straight, isn't it? grin

    That's why I take snap shots and keep a text file on things. Don't have to think as much that way .. smile

    Aug 8th? That'll .. Ah, Friday will be 14 days .. no money, gotta wait til week-end is over to do anything then.

    All it amounts to is a delay tactic. Don't allow that to keep happening, don't butt heads any longer with them, 'Lock Horns' and go at it!!

    It could be a win/lose situation for you, but, it will for sure be a lose/lose situation for them, in the long run, if you take it all the way.

    Post everywhere, file forms anywhere possible. Send emails, whatever it takes.

    Have a great time at the zoo.

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