Very disappointed with Slots Magic

[spintee]

The ONLY casino I've joined yet never made a deposit at.

These sort of threads are like a 'pat on the back' to myself

here you go, Post #366 https://www.casinomeister.com/forums/threads/slotsmagic-was-jackpot-party.62154/

 

[spintee]

Yeah your right, There slots are very slow spinning from my experiences on both download and instant play, Its the same with all SkillsOnNet Casinos. The main thing they had going for there casino were the deposit bonuses, And lots of them daily. However with the amount of BS Rules and terms involved in these deposit bonuses. There is just no point taking them as its very more then likely you will break one of there terms, And void the whole bonus.

Fiking hell mate, back on the same level back in 2014 when they past, we siad there was things wrong

https://www.casinomeister.com/forums/threads/slotsmagic-was-jackpot-party.62154/

 

[lotusch]

It was already bad but I see they have lost the plot completely now.
That's why my account was closed shortly after I signed up with Slots Magic as I was sick of the laggy non working WMS slots.
Tried DrueckGlueck when they got accredited but basicly had the same issues with them too.

Will never go back to that lot.

 

[lockinlove]

here you go, Post #366 https://www.casinomeister.com/forums/threads/slotsmagic-was-jackpot-party.62154/

Im not sure of the situation but why were they accredited when so many members voted no?

 

[dunover]

To be honest I dropped the 4 SlotsMagic/Redkings/Drueck/EUcasino in their group from my sites a while back. Recruited tens of players and never seemed to earn anything, plus when I did they wouldn't pay me unless I had a minimum of 500e whereas everywhere else it's 100e. Krystal did help me by paying my <500e balance into my player a/c and letting me withdraw it that way, but after that I stopped promoting them. They DO pay within 24 hours usually, sometimes faster but I felt there were too many (including me!) people getting hacked-off with the suffocating bonus rules.

I also found that on the FS promos I won 45 quid once from that Flapjack game and I too found I couldn't use it on the Rhino. They also have those fucking awful html5 versions of Twin Spin and other Gnatents so I closed my accounts as I had no reason to carry on playing there.

I don't see any issue with them being accredited as bonuses are purely voluntary on the casinos' behalf and don't really come into the criteria for accreditation unless they try and rip players off with them. They don't try to, they're just shite like in some other accredited casinos and have restrictive terms as far as games go.

I stopped taking bonuses ages ago now (aside from the SkyVegas ones I earn which either have 1x or 5x WR) so am losing touch TBH with all the BS that goes on.

 

[spintee]

Bonus is voluntary, But does not make it right what they do, Make there own shit up, Put it in writing or not at all,
i personally think its bang out of order to not note games , Obvious you had clicked on to what they do wrong, if not promote them no more ,,
On the other hand promo are voluntary but does not make the invisible, I lways got respect for you work but come on I put in the fact here?? Even viking said he will play as 25x wager But we both found out that a bouns on his occasiion is 60x, Also where is the not allowed games

To be honest I dropped the 4 SlotsMagic/Redkings/Drueck/EUcasino in their group from my sites a while back. Recruited tens of players and never seemed to earn anything, plus when I did they wouldn't pay me unless I had a minimum of 500e whereas everywhere else it's 100e. Krystal did help me by paying my <500e balance into my player a/c and letting me withdraw it that way, but after that I stopped promoting them. They DO pay within 24 hours usually, sometimes faster but I felt there were too many (including me!) people getting hacked-off with the suffocating bonus rules.

I also found that on the FS promos I won 45 quid once from that Flapjack game and I too found I couldn't use it on the Rhino. They also have those fucking awful html5 versions of Twin Spin and other Gnatents so I closed my accounts as I had no reason to carry on playing there.

I don't see any issue with them being accredited as bonuses are purely voluntary on the casinos' behalf and don't really come into the criteria for accreditation unless they try and rip players off with them. They don't try to, they're just shite like in some other accredited casinos and have restrictive terms as far as games go.

I stopped taking bonuses ages ago now (aside from the SkyVegas ones I earn which either have 1x or 5x WR) so am losing touch TBH with all the BS that goes on.

 

[AnnaTS]

I see the rep has been in and read the thread but hasn't responded.

 

[spintee]

I see the rep has been in and read the thread but hasn't responded.

As per, If it was a BBF thread or can they come in then it would be reps galore to exp;lain shit, No where acreedited they think it does not matter? We will see as its bang outa orda

 

[dunover]

Bonus is voluntary, But does not make it right what they do, Make there own shit up, Put it in writing or not at all,
i personally think its bang out of order to not note games , Obvious you had clicked on to what they do wrong, if not promote them no more ,,
On the other hand promo are voluntary but does not make the invisible, I lways got respect for you work but come on I put in the fact here?? Even viking said he will play as 25x wager But we both found out that a bouns on his occasiion is 60x, Also where is the not allowed games

I think they had a general term stating bonus was 30x or whatever it was back then, BUT only on the Green Valley slots, it was 40x on the rest - IF you could play them! A bit misleading as GV Games are about 1% of what they offer in total, so to claim a bonus WR of X% when that doesn't apply to 99% of slots is plain ridiculous and dishonest IMO.

It seems what they've done in your example here is make the 30x include deposit so effectively 60x just weasel-wording really.

I agree in this instance it's very misleading and plain lazy of them.

 

[TheAddict]

Term 409,2318 part iii .
Also many slot games are excluded and how to tell is once when you have given us your money you open up all your favourite slot games, cross your fingers and await your suprises. Please do not contact support prior to depositing as we will point you to this term.

The exact reason i never deposited at DruekG, when it got the thumbs up here. Must be a ball ache for CS who would likely otherwise be able to deal with normal querys more efficiently, if the excluded games were actually listed. Wouldn't be shocked if the 12 hour wait for the reply was only because your query was thrown under a 6000 pile of other bonus related queries that take up 3/4 of the available space where customer emails are sent.

Maybe they can do an xmas promo, where some extra games have been removed from exclusion, and how to tell is deposit a minimum of £100, open up your favourite games and see if they have been included.

 

[spintee]

I think they had a general term stating bonus was 30x or whatever it was back then, BUT only on the Green Valley slots, it was 40x on the rest - IF you could play them! A bit misleading as GV Games are about 1% of what they offer in total, so to claim a bonus WR of X% when that doesn't apply to 99% of slots is plain ridiculous and dishonest IMO.

It seems what they've done in your example here is make the 30x include deposit so effectively 60x just weasel-wording really.

I agree in this instance it's very misleading and plain lazy of them.

30x? rules States 25x when they put on 60x

Unless you see diffrent, I will com back bate as just about to go out, Meet some fresh,


But rules are pointed ouyt, X60 and games disaloowed

 

[Jono777]

30x? rules States 25x when they put on 60x

Unless you see diffrent, I will com back bate as just about to go out, Meet some fresh,


But rules are pointed ouyt, X60 and games disaloowed

Best part of this thread I've read

 

[The Viking]

30x? rules States 25x when they put on 60x

Unless you see diffrent, I will com back bate as just about to go out, Meet some fresh,


But rules are pointed ouyt, X60 and games disaloowed

just found out the 60x today its part of todays promo
the 50% bonus comes with the 25x but todays offer was deposit 3 times then claim 1 deposit back,
that one deposit back comes with 60x rollover
i just had a look and i have had 25x on the bonus,for few months now.

 

[orion]

I have been playing at SM for months since it was one of the few casinos still accepting italians.

Bonus terms are pretty bad in my opinion, and sometimes it gets very complicated to understand them (in english).

The casino tried to translate the terms in italian but this was getting their understanding even more complicated. So that I gave up about their bonuses.

I went on playing without any bonus, and I must admit that the w/l payments were done in a decent timing (max 24h).

Also, once I became a VIP player (not difficult to get), I had a Chat Operator dedicated to my account which was really doing her best. I did appreciate her efforts to make me happy.

Sometimes, some games were running a bit laggy.

Recently, also SM and sisters were restricting italians so that I quit playing there, unfortunately.

but hey, still I can play a lot of amazing ".it" casinos !

exciting.

 

[EGO]

Hi All,

As previously announced in another thread, based on the feedback received here and that of other members, the “excluded games” term will be removed (should take place next week). https://www.casinomeister.com/forums/threads/slotsmagic-updates.67316/

This will help avoid any misunderstanding in the future and exclude the necessity of adding a game list.

As for the games currently mentioned, I can confirm that Flip Flap & Hot Wheels are not excluded games.

With regards to Lost Vegas, the game was not restricted but we did have a temporary issue in adding the free spins to it, which has now been resolved.

Either way, the free spins carry no wagering requirements, meaning the winnings, can be played on any game afterwards.

Lastly with regards to the wagering requirements of 60X mentioned in a few posts here, the only bonuses subject to this term, are strictly free bonuses.
Since the deposit you get back is a free bonus of the equivalent amount, it’s subject to the wagering of 60X.

Bonuses in conjunction with deposits are subject to only 25 times wagering which is fully in line with our terms.

 

[EGO]

for reference the previous thread was here...

https://www.casinomeister.com/forums/threads/slotsmagic-updates.67316/

Hi All,

As previously announced in another thread, based on the feedback received here and that of other members, the “excluded games” term will be removed (should take place next week).

This will help avoid any misunderstanding in the future and exclude the necessity of adding a game list.

As for the games currently mentioned, I can confirm that Flip Flap & Hot Wheels are not excluded games.

With regards to Lost Vegas, the game was not restricted but we did have a temporary issue in adding the free spins to it, which has now been resolved.

Either way, the free spins carry no wagering requirements, meaning the winnings, can be played on any game afterwards.

Lastly with regards to the wagering requirements of 60X mentioned in a few posts here, the only bonuses subject to this term, are strictly free bonuses.
Since the deposit you get back is a free bonus of the equivalent amount, it’s subject to the wagering of 60X.

Bonuses in conjunction with deposits are subject to only 25 times wagering which is fully in line with our terms.

 

[AnnaTS]

Hi All,

As previously announced in another thread, based on the feedback received here and that of other members, the “excluded games” term will be removed (should take place next week). https://www.casinomeister.com/forums/threads/slotsmagic-updates.67316/

This will help avoid any misunderstanding in the future and exclude the necessity of adding a game list.

As for the games currently mentioned, I can confirm that Flip Flap & Hot Wheels are not excluded games.

With regards to Lost Vegas, the game was not restricted but we did have a temporary issue in adding the free spins to it, which has now been resolved.

Either way, the free spins carry no wagering requirements, meaning the winnings, can be played on any game afterwards.

Lastly with regards to the wagering requirements of 60X mentioned in a few posts here, the only bonuses subject to this term, are strictly free bonuses.
Since the deposit you get back is a free bonus of the equivalent amount, it’s subject to the wagering of 60X.

Bonuses in conjunction with deposits are subject to only 25 times wagering which is fully in line with our terms.

That isn't true about Flip Flap and Hot Wheels because last time i deposited because there was so many games i couldn't play i actually tried to play them and my whole balance wasn't showing so they were restricted because i don't mind Flip Flap and Hot Wheels.

You didn't even answer why all the slots i had played a couple of days before were suddenly banned without even sending out a notification that the casino had done so, If i would of known i wouldn't have deposited, this is one one thing i was hoping i would get an answer about because it wasn't just 1 or 2 slots it was alot of slots that suddenly got banned when using a bonus.

 

[brianmon]

Is that even 'legal', especially with a UKGC licence? and shouldn't it affect their CM accreditation?

If a game is not playable with a bonus. it should be listed.
They can't seriously expect customers to make a deposit to find out what games can and can't be played.

The 75% wagering contribution of the majority of their slots is sneaky enough, without this shite.

I for one, will never be depositing again

And I'm sure they'll be losing plenty more customers, when they realise the situation

 

[babyjoker]

I remember when drueckglueck was first released and CM's were invited to play there, I made a cashout from all 3 test deposits with a bonus and freespins and I can 100% say I went through EVERY game playing with the bonus, it was one of those sessions where every game you open you hit a bonus and could do no wrong, that was why I gave my thumbs up for accreditation.

If the terms have changed this drastically then maybe a rethink is in order as it sounds terrible reading this thread

 

[brianmon]

Hi All,

As previously announced in another thread, based on the feedback received here and that of other members, the “excluded games” term will be removed (should take place next week). https://www.casinomeister.com/forums/threads/slotsmagic-updates.67316/

This will help avoid any misunderstanding in the future and exclude the necessity of adding a game list.

There should still be a list of games, which aren't playable with a bonus.
Is the list so large, that it's an embarrassment to the casinos? Or is it constantly being added to?

Do you really expect customers to make a 'blind' deposit?
And when they've made that deposit, then find out that their favourite games are excluded. You're being optimistic, if you expect any repeat deposits from those customers.

It's one thing for a customer to ignore T&C's. But quite another thing for the casino to not be upfront about T&C

 

[brianmon]

I don't know about Slots Magic. But one of the sister sites, Drueck Glueck, have apparently solved the problem by not restricting play on ANY games, while playing with a bonus

Although the wagering has increased to 30xB. Which is actually 40xB (unless you play CGV games), since the vast majority of their slots only count 75% towards wagering.

 

[SlotGrinder]

Can't they just create a tab in the software called "Bonus Games" which contains all the games you ARE allowed to play whilst on a bonus... they have a tab for new games and favourites and 20 line slots etc etc so it can't be very hard to implement

Casinoroom and StanJames do this . Makes it less stressful to not have to keep checking the list all the time in case you might have accidentally slipped up by playing some game which is inexplicably excluded like SteamTower ?!?!

 

[AnnaTS]

I don't know about Slots Magic. But one of the sister sites, Drueck Glueck, have apparently solved the problem by not restricting play on ANY games, while playing with a bonus

Although the wagering has increased to 30xB. Which is actually 40xB (unless you play CGV games), since the vast majority of their slots only count 75% towards wagering.

View attachment 72994

I forgot to reply to this thread, I got the same email yesterday so i deposited last night played loads of different slots it was actually my best slot session ever, I also made a withdrawal but i made it really early this morning about 6 am ish and it still hasn't been processed.

I'm glad they changed their bonus terms because i love to change slots a lot just disappointed they are taking a while to process the withdrawal which means it's still reversable.

 

[spintee]

I don't know about Slots Magic. But one of the sister sites, Drueck Glueck, have apparently solved the problem by not restricting play on ANY games, while playing with a bonus

Although the wagering has increased to 30xB. Which is actually 40xB (unless you play CGV games), since the vast majority of their slots only count 75% towards wagering.

All 3 of them have, I didn't see the 30x wager I wonder if when you sign in you have to tick updated terms than to find out wager has gone up ???

But there going in the right direction

 

[TNY]

I came across Drueck Gluek the other day offering a "extra special deal" Get 100% up to 50 Free Spins! Given the industry standard of first deposit bonus is 100% match, i reasonably expected this bonus to mean 100% + 50 free spins which is a good first deposit bonus but not out of the ordinary in any stretch of the imagination. After depositing, i noticed my balance did not immediately double so tried to work out if there were a place to activate in account settings without success. Having not used the casino before and experiencing some difficulty navigating the complex layout and unfortunate color scheme began playing. Shortly after i began having issues with the game play (TS2) becoming frozen mid spin and cutting out. This trend in game play continued over the next 10 mins where i noted my balance continuing to reduce despite interrupted game play. Quite concerning, the game then made the sound of a big win however, game play continued to spin, not crediting anything for the sound of big win. I understand game play can sometime be interrupted however, as a paying customer, I expect this to be minimal so i ceased my session until later in the day. Not sure if anyones had the sound of a big win on a slot and not receive any credits but to me this was unusual and therefore worth asking about. Unfortunately, chat simply said the game froze and needed to be unlocked but provided no additional info as to the sound. I further advised i was heading out for a few hours and my deposit bonus was yet to be added thinking it would be there on my return.

On recommencement of my session I noticed the deposit had still not been added, despite my repeated requests to do so in chat and by email. After a short time my funds run out so I asked chat if they could now add my deposit bonus and direct me to where my free spins were located in the complicated lobby system. After another lengthy delay chat returned to advise that my bonus did not include a deposit bonus which is the industry standard but was actually a 100% of 50 free spins bonus, if there is such a thing. At this stage, i believed logic and common decency would prevail and i would receive my deposit bonus, however as the time went by I stopped becoming so sure.

Leaving the previous incidents of interrupted game play behind I posed the obvious question of "what the **** is 100% bonus of 50 free spins and why dont they use the standard non-complicated terms of 100% deposit bonus and the amount of free spins issued. Given my promotion claimed to be a "very special promotion" it was still my reasonable expectation this was a misunderstanding and the deposit bonus would be added + the 50 free spins. I further asked if this is some kind of typo however, just like the "big win" sound on the slot hours earlier, was not provided an explanation.

Over the day, I believed i had now lost approximately half my gaming time due to game failure, chat queries and the complicated lobby system. This, in corroboration with the bazaar bonus offer making absolutely no sense and of a lesser value than the industry standard (also making no sense given this one was meant to be a "very special deal") i thought the depo bonus would be credited and the free spins awarded at any moment.

Then came the decision that no further bonus was to be added due to already accepting the clever worded 100% of 50 free-spins non existent bonus terminology. I must admit i was quite astounded and could not help but wondering "wow - what the **** has just happened". To be honest up to now I was thought common sense would previal and i may just perhaps (unlikely as it is) receive an apology for the confusing promo and my wasted time from sensitive game-play and constant liaising with chat. Im mean ****, i did pay for this horrible service nonetheless.

After this, im the first to acknowlege I was a little pissed off and wanted to track down that clever little **** that came up with 100% of some stupid spins and give him/them 100% of left-right. However, i calmed myself in order to seek further clarification as to the meaning of 100%of 50 spins and why it could not be referred to in a normal manner like every other reasonable person was using. I mean **** to me 50 spins is 50 spins and 100% is 100% match, but, 100% of 50 spins - now thats just **** ridiculous or even worse, misleading. Unfortunately, the silence and steadfast arrogance was maintained with no admissions made as to wordings confusion or deceitfulness.

I guess it really begs the question that what the **** happened to customer service? Im sure in any other business the customer would not have to spend half the day advocating for themselves in the interest of consumer fairness, it would just be expected. It seems in this industry though, the customer has to be wary of misleading promotions, put up with substantive performing products, advocate for his/her fairness and train staff about the rights of the consumer. I mean ****, isnt this their job?

After reporting my experience to the rep the day after i waited a further 2 days to be offered 10 free-spins to smooth it over. Unfortunately, still no admission from their behalf of causing any confusion with their very clever promotional wording. To be honest, this would have been much more valuable than 10 free-spins. Interestingly though, i noticed these 10 spins were called exactly that 10 free-spins. Which begs the question, why the other ones were referred to as 100% of 50 free-spins. Do the 10 not deserve the 100% too or was that just something to confuse people? Good joke guys, good joke.

Hilariously, i thought, **** it may as well go play my free spins only to find they were not there. After a quick fumble around the ridiculous lobby i got the **** out of there and will 100% not be returning for those 10 spins or anytime after that.