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Very disappointed with Slots Magic

Discussion in 'Online Casinos' started by AnnaTS, Nov 17, 2016.

    Nov 17, 2016
  1. AnnaTS

    AnnaTS Experienced Member MM

    Occupation:
    N/A
    Location:
    England
    Hello

    I kept going backwards and forwards wheither i should write this post but i finally came to the decision i will, The other night i decided to deposit at Slots Magic it's actually the same night i got my rhino win from the video i posted on here, So i deposited £200 and got a 50% bonus and i go to play the slots and slots that i had played previously just a couple of days before this have all of a sudden been banned and i was only left with Rhino and Montezuma, I made myself play some NYX slots that i don't particular like.

    So i don't know what happened from the previous time i deposited because only 2 days past, most of the WMS slots are banned, Every single Netent slot i opened was banned and same for the Microgaming slots the strange thing is Lost vegas which you couldn't play that was part of the offer get 50% and 25 free spins on lost vegas, they don't even tell you that they have banned games when using a bonus so if i would have just gone off what i was playing the other day and not checked i would have then broken one of the terms and conditions.

    The next day i checked about 4 times if they had been added and each they hadn't so i sent an emal to support which took them 12 hours to reply too and i got a message back saying.

    Please be informed that I can see that you received the Bonus indeed however not the Free Spins.

    I would like to offer you to add the Free Spins on Hot Wheels or Wild Crystal Arrows if you wish.

    So they didn't even give me my 25 free spins on Lost Vegas for some reason but want to offer me ones for slots i am not keen on that crystal arrow is rubbish but hot wheels can be ok, I didn't contact them back i don't want them.

    All i can say if you're thinking of taking a bonus at Slots Magic you might want to think about it and go elswhere you will be resticted on what slots you can and i mean restricted, I was going to write the list of slots down but it would have taken me ages, If someone asked me a while back could you recommened a casino to play slots at i would have said Slots Magic but seems it has changed since i stopped playing
     
  2. Nov 17, 2016
  3. spintee

    spintee Meister Member webby mm2

    Occupation:
    gambler :)
    Location:
    Northants
    Wow so they just decided to not allow to play load of games while having a bonus? The terms state Excluded Games: Excluded games are all table games*, all live casino games and all video poker games*. Also some slot games are excluded games and how to tell is when you enter a slot game, if you see that the available balance to play includes only your real money balance this means the slot is an excluded game. It is very important you read clause 40 which details the consequences of playing excluded games while having an active bonus.
    *if the bonus wagering group is Mixed or Special Mixed Wagering (see clause 27) you are allowed to play table games and video poker games.


    So there is not an actuall list of disallowed games and have to find out your self, After the deposit is made, Another rule I just seen,


    Unless stated otherwise if the last bonus received by a player was a free bonus, a deposit needs to be made first before the player is eligible to use any further free bonuses, even if it was marketed to the player. Any breach of this term can result in blocking from future bonuses and/or removing any winnings that might have been the result of the use of any free bonus.

    So instaed of having things in place to stop you claiming two free bonus in a row, You will only find out once you withdraw or find yourself bonus banned, I can understand that people canot expect bonus after bonus without deposit, But one This rule is normally kept to the RTG sites or rouge's
     
  4. Nov 17, 2016
  5. AnnaTS

    AnnaTS Experienced Member MM

    Occupation:
    N/A
    Location:
    England
    Yes when you open a slot if all your balance isn't showing that means you can't play the slot, it's the bonus you recieved that will not be showing, I always check but if i had just gone and played which slots i was playing 2 days before i would have broken a term because every slot except from montezuma and rhino had been banned.

    Every microgaming slot i opened had been banned like Lost Vegas, Lucky Zodiac, Immortal Romance, Thunderstruck 2, Jungle Jim, Dragonz, Lucky Leprechaun and others they are the only ones i can remember but it looked like they were all banned because i didn't play a microgaming slot, but the ones i just mentioned i had played these 2 days before and they weren't banned then.

    Netent slots like Flowers, Mystic Maiden, Wild Water, Steam Tower, Drive, Gonzo, same with these slots i had played these in the last week and they have all of a sudden been banned, all the others netent slots were already banned not sure why.

    WMS slots that i know are banned are Ruby Slippers, Wizard of OZ, Bruce Lee, Black knight.

    I even opened some Green Valley Game slots like Flip Flap and Hot Wheels they were banned too

    So i spent most of time on Rhino, Montezuma and some NYX slots which i am not very keen on that's why my Rhino bet was £1.60 in the video i posted, I had got so pissed off that i put my bet up to that i didn't care if i busted because there wasn't much choice of slots i could play.
     
  6. Nov 17, 2016
  7. spintee

    spintee Meister Member webby mm2

    Occupation:
    gambler :)
    Location:
    Northants
    Well if thats the case it pretty appalling to be honest, How can they even ban a game which you receive free spins on lol? I checked today when I seen your post and said there is free spins for a deposit on the hot wheels,

    Seems like something is not right here, And even do not show disallowed games, It looks like theer are picking and choosing when it suits them, If thats the case than that is real bad, Thats even worse than sites adding games to the excludded list as at least you can see what games are dissalowed,

    I wold like to know what the rep has to say as only being allowed to play a hand full of games is wrong, Better still its easy to open up a game and not relies and have a spin,

    Nothing worse than treading on egg shells when playing, Checking the balance, checking the dissalowed games (in this case not even knowing what games) making sure you do not hit that max button that sits on top of the start button,

    When they first took over another casino they was terrible, Than they added games rewrite there terms and they was on the right track, Now they do seem to be sliding again,

    How on earth can a site NOT state disallowed games???
     
  8. Nov 17, 2016
  9. lockinlove

    lockinlove Staring into the sun PABaccred

    Occupation:
    I work :D
    Location:
    Canada
    This is probably one of the worst run casinos around. Read all the threads here. Im surprised they are even in business. There are soooo many other casinos out there so not sure why you chose this outfit...guess you didnt know.

    I dont know what to tell you but I would play elsewhere
     
  10. Nov 17, 2016
  11. interlog

    interlog Senior Member MM webmeister

    Occupation:
    Manager
    Location:
    London
    I find it hard to believe that all of the Netent and most of the WMS and Microgaming games are bonus banned. This looks more of a technical glitch than it being on purpose to me.

    Surely?
     
  12. Nov 17, 2016
  13. kou187

    kou187 Senior Member MM

    Occupation:
    Supervisor
    Location:
    A Ham Sandwich Wrapper
    No point playing here anymore then.

    So many rules and unclear rules. So many better websites available online with all the same games and deposit bonuses.
     
  14. Nov 17, 2016
  15. AnnaTS

    AnnaTS Experienced Member MM

    Occupation:
    N/A
    Location:
    England
    I have been a member of this casino since it took over from jackpot party casino i have never had a problem before until now.
     
  16. Nov 17, 2016
  17. spintee

    spintee Meister Member webby mm2

    Occupation:
    gambler :)
    Location:
    Northants
    lso have you noticed how slow the sites run? and there web based,

    I think there might be a glich but as Kou said there are so many unclear rules
     
  18. Nov 17, 2016
  19. dunover

    dunover Unofficial T&C's Editor Staff Member CAG PABnononaccred PABnonaccred PABinit mm3 webmeister

    Occupation:
    International Money Launderer
    Location:
    the bus shelter, opposite GCHQ Benhall
    Nope, did it to me when I played there. You get free spins on those awful Green Valley Gaming slots like Ninja, Hot Wheel and Flip Flops. You can't play most games you'd want to with a bonus. Same on sister sites EU Casino, Drueck Glueck and Redkings.
     
  20. Nov 17, 2016
  21. AnnaTS

    AnnaTS Experienced Member MM

    Occupation:
    N/A
    Location:
    England
    Well the other day it was 50% bonus with 25 freespins on Lost Vegas and that game was banned and i never got my freespins for that game the day after i deposited i did contact support which took them 12 hours to reply saying that would give me free spins on a different game but i didn't bother replying back.

    They probably can't be bothered writing the list of banned games down because it's so long or they think it would put people off depositing i don't know.
     
  22. Nov 17, 2016
  23. spintee

    spintee Meister Member webby mm2

    Occupation:
    gambler :)
    Location:
    Northants
    Well surley that the free spins winnings can only be played on certain slots,? As it states free spins winnings are wager free, No where I can find any disallowed games menu so I think they are choosing when they feel like it,

    Terrible if this is the case, I agree then Green valley games games are something else,
     
  24. Nov 17, 2016
  25. spintee

    spintee Meister Member webby mm2

    Occupation:
    gambler :)
    Location:
    Northants
    They probably do not write a list as its constantly changing, But I would go after them free spins as there wager free,

    Also states in rules that free spins MUST be played before playing any game? Theses are the sort of rules RTG sites have, but the problem is if the free spins are wager free than whats the problem when you play?

    I know why, as if you have a wager than you cannot save them untill you bust out, Another rule rouge casino have
     
  26. Nov 17, 2016
  27. interlog

    interlog Senior Member MM webmeister

    Occupation:
    Manager
    Location:
    London
    Well that is awful. Even more awful that they don't make the list available prior to making that deposit match bonus. I would be hacked off depositing with a bonus and not being able to play my favourite games.

    I wonder what the response from the rep is on this, if they are ever going to respond of course.
     
  28. Nov 17, 2016
  29. spintee

    spintee Meister Member webby mm2

    Occupation:
    gambler :)
    Location:
    Northants
    I would be more than pissed of if theer was only a hand full of slots I could play after the fact of a deposit,

    I stated my above post, They bang on about wager free spins but you have to use theses free spins first, So if you take a bonus than the wager free spins are pointless if you have a wager and can not use them a nother time
     
  30. Nov 17, 2016
  31. lockinlove

    lockinlove Staring into the sun PABaccred

    Occupation:
    I work :D
    Location:
    Canada
    Oh I wasnt aware they had supporters or regs. My bad
     
  32. Nov 17, 2016
  33. The Viking

    The Viking Ueber Meister MM

    Occupation:
    chef
    Location:
    Faroe Islands
    i do play there on a regular bases, and take the bonus as its only 25x bonus
    withdrew few times from it,
    i dont think i have as many restricted games as you but like you said they should list them
    vent of to play Red Flag Fleet the other day only after few spins did i notice the bonus balance wasnt there.
    meaning it was an excluded game, didnt make a withdraw that time, but if i did could have been forfeited.
    is a good casino me thinks but need to address 2 thinks
    name the games excluded.
    quicker response to emails.
     
  34. Nov 17, 2016
  35. spintee

    spintee Meister Member webby mm2

    Occupation:
    gambler :)
    Location:
    Northants
    Thats the problem, Would it of been forfeited? if you tried a cash out only to find out your stuffed, But as you did not have they wiped it under the carpet? An EM's trick

    Also someone pointed out that the rules are not clear, Well there not and also albeit this rule I am about to say does state in the promo but the 25x wager you mentioned, Well todays promo it has a 60x wager, So again adding what they want when they like, Its not right as if rules was not bad enought across sites already
     
  36. Nov 17, 2016
  37. kou187

    kou187 Senior Member MM

    Occupation:
    Supervisor
    Location:
    A Ham Sandwich Wrapper
    Yeah your right, There slots are very slow spinning from my experiences on both download and instant play, Its the same with all SkillsOnNet Casinos. The main thing they had going for there casino were the deposit bonuses, And lots of them daily. However with the amount of BS Rules and terms involved in these deposit bonuses. There is just no point taking them as its very more then likely you will break one of there terms, And void the whole bonus. :(
     
  38. Nov 17, 2016
  39. spintee

    spintee Meister Member webby mm2

    Occupation:
    gambler :)
    Location:
    Northants
    I always respect a casino when doing the right thing, i also have my say if there not, This is what this cominity is all about,

    I am going to point a few things from there terms now, The viking stated 25x wager, Fair enough so whats this rule for todays bonus :what: 60x

    Very disappointed with Slots Magic: ssss.PNG,Nov 17, 2016


    Than there is a 2nd rule, ALL SLOTS COUNT TOWARDS WAGER so why bonus not showing on most games


    Very disappointed with Slots Magic: ss.jpg,Nov 17, 2016

    Not only this but only 5% or £5 is max bet when a bonus is active lower one of them rules the other, So if deposit 20 and take a bonus of 20% the max bet is 40p :eek2:

    Now the site is on the blink lol

    Edit:: I have nothing against this group nor have they done me wrong in any way, But I have to point out the unfair rules and different terms, This is a accredited site remember, I would do the same for anycasino if I thought things are wrong

    Edit again, Its states in rules FREE BONUS, Its not FREE the free deposit will be issued as a free bonus work that one out including the 60x wager
     

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