Casino Complaint unexplained ban superiorcasino

[LLIuIIa4]

Are you going to apologize for the way you mistreated the customer service reps?

Seems you have a habit of getting nasty with anyone who doesn't agree with you.

You must be kidding? In the last complaint aplogized (since I was wrong) and I can once again aplogize, I'm not proud. And before that deceitful representative I am not going to apologize, let himself apologizing for a ban and how he said it is their fault. Then he tries to show "what they are good casino" but in fact it is false. I am 100% sure that if it were not for this site they would not have even returned the deposit. I will post the complaint on all Russian-speaking forums, to encourage people to bypass the network by Riva. Cause they like to confiscate winnings, and blatantly lie to the players

P.S Here is the link to the last complaint, which I apologized

 

[Slotaholic]

I read this post and i dont get it.

The account was closed beacuse he is accused of playing at other casinons that arn´t linked to this casino.

First,is this not allowed?,if it isnt then it should be in the t&c.
And they should be able to prove what he has been accoused of.

If it is,why do the give a rats ass if he playes at another casino and then whants to try this one?

If he was rude or not doesnt matter in this case becasue the account wasn´t locked because he was rude,it was locked because he was accoused of winning.

And beeing rude doesnt help solving the matter.

/slotaholic

 

[KasinoKing]

I read this post and i dont get it.

The account was closed beacuse he is accused of playing at other casinons that arn´t linked to this casino.

First,is this not allowed?,if it isnt then it should be in the t&c.
And they should be able to prove what he has been accoused of.

If it is,why do the give a rats ass if he playes at another casino and then whants to try this one?

This case really is quite straight forward IMO.
Someone at Rival made the mistake of blocking the players account at the wrong time - it was simple human error.

The normal sequence of events with Rival casinos is this:
* Player joins the casino and takes the free-chip.
* Player wins, makes his deposit and cashes out his winnings.
* Rival pay the player and then assess him - if they think he's won too much from bonuses, they globally bonus-ban him across their network.
* If they suspect the player is fraudulent in any way, they block all his Rival accounts until they have thoroughly investigated.
Personally I don't see anything wrong with any of that.

Like I said, I think this was a simple mistake by someone blocking his account between his deposit & withdrawal when this should have been done after his withdrawal.

KK

 

[vinylweatherman]

This case really is quite straight forward IMO.
Someone at Rival made the mistake of blocking the players account at the wrong time - it was simple human error.

The normal sequence of events with Rival casinos is this:
* Player joins the casino and takes the free-chip.
* Player wins, makes his deposit and cashes out his winnings.
* Rival pay the player and then assess him - if they think he's won too much from bonuses, they globally bonus-ban him across their network.
* If they suspect the player is fraudulent in any way, they block all his Rival accounts until they have thoroughly investigated.
Personally I don't see anything wrong with any of that.

Like I said, I think this was a simple mistake by someone blocking his account between his deposit & withdrawal when this should have been done after his withdrawal.

KK

So, if you finally get bonus banned by Ladbrokes for winning too much, it would be fine with you to find that you are automatically bonus banned globally by Microgaming?
Similarly, if one MGS casino casts doubt on your account and begins an investigation, a global lockdown of all your accounts across the MGS network pending the outcome of the investigation is OK with you?

This is how independently run Rival casinos operate cooperatively together, and if it is OK for Rival to do this, it should be OK for any other software supplier to offer a similar network service to it's licensees.

 

[vinylweatherman]

I read this post and i dont get it.

The account was closed beacuse he is accused of playing at other casinons that arn´t linked to this casino.

First,is this not allowed?,if it isnt then it should be in the t&c.
And they should be able to prove what he has been accoused of.

If it is,why do the give a rats ass if he playes at another casino and then whants to try this one?

If he was rude or not doesnt matter in this case becasue the account wasn´t locked because he was rude,it was locked because he was accoused of winning.

And beeing rude doesnt help solving the matter.

/slotaholic

Rudeness can take many forms, it is not just about being abusive to another.

It is equally rude to be polite, but treat someone like trash, or even to "stonewall" them at every turn when they are trying to resolve a disagreement. Rudeness can lead to reciprical rudeness, not necessarily of the same form. The politely rude attitude by CS in this case lead to some pretty IMpolite rudeness from the player.

"Big business" has itself to blame for much of this. Many treat their customers as an irritating inconvenience, rather than their sole reason for existing. This predisposes customers to expect that every business they encounter has the same distain beneath the veneer of polite promises. This can lead to rapid escalation to rudeness when even the slightest thing goes wrong, even though it is unjustified.

CS agents are generally trained to deal with this, and to control their emotions when dealing with a customer that is losing control of theirs. Customers on the other hand, have had no such training, so are often the first to lose control and use rudeness, even threats, to get the business to "see sense". In some cases, investigations by regulators and other bodies has shown that the "big business" INTENTIONALLY tried to screw the customers, and in many of the other cases, serious incompetence has been a major factor in simple problems becoming giant unresolvable ones.

The bottom line is that this case was down to a casino enforcing a term that does not exist, the invisible term that prohibits players from not depositing at the Rival casino they have just had the free chip from before claiming a similar offer at any other Rival casino, whether independent from the first or not.

The error can't have been at Rival, as the rep assured us that they don't use Rival central support, but have their own in-house team.

 

[KasinoKing]

So, if you finally get bonus banned by Ladbrokes for winning too much, it would be fine with you to find that you are automatically bonus banned globally by Microgaming?
Similarly, if one MGS casino casts doubt on your account and begins an investigation, a global lockdown of all your accounts across the MGS network pending the outcome of the investigation is OK with you?

Yes, it would be fine with me if Microgaming adopted that bonus policy.
Bonuses are a privilege, not a right. Any casino is free to remove bonus offers from any of their players - as you yourself already know.
As long as it is administered fairly, I don't see the problem. i.e. Pay the player then bonus-ban him.

Let me make this 100% clear though - I would not be HAPPY about it!
I am absolutely NOT happy that Rival do this either - but it's their loss because I just go and play on a different casino where I do still get bonuses.

KK

 

[vinylweatherman]

Yes, it would be fine with me if Microgaming adopted that bonus policy.
Bonuses are a privilege, not a right. Any casino is free to remove bonus offers from any of their players - as you yourself already know.
As long as it is administered fairly, I don't see the problem. i.e. Pay the player then bonus-ban him.

Let me make this 100% clear though - I would not be HAPPY about it!
I am absolutely NOT happy that Rival do this either - but it's their loss because I just go and play on a different casino where I do still get bonuses.

KK

This would not be possible if other software vendors implemented this policy.

The other problem is in how often casinos get it wrong. It deprives the customer of the ability to take that custom elsewhere. They either have to continue as a "second class customer", or quit.

This seems unique to the online casino business, and even to only a couple of software suppliers. Normally, any business would LOVE the chance to gain a customer who has become disillusioned at the service they have received at a competitor.

Hopefully, the online casino industry will wake up to the fact that the arbitrary and secret nature of the current operation of this kind of policy is going to cost them in the long term. This will not only be through the loss of disillusioned current customer, but it being harder to lure new customers who steer clear because they have heard of such things happening to others, and for no obvious reason.

Openness is the best policy, and many casino groups are open about having "one bonus across the whole group" policies, and it is clear in such cases that taking a free chip or SUB at one casino in the group means that you are not eligible for similar offers at any of the other casinos in the group.

All Rival need to do is have an open "one free chip per player across all Rival powered casinos", and have this made a prominent term in the terms for the free chip. They could even extend this to some of the deposit bonuses, although for existing players, these seem to be managed by the lobby.

What is wrong is the current "bait and switch" approach of letting players have as many free chips as they want, and then setting the ban only when they win, often refusing to say why, and sometimes even confiscating that win.

It seems Rival want a software wide policy, but do not want players to know too much about it, else they would voluntarily limit their play to just one or two Rival casinos, leaving new entrants less chance of getting these players to try a third, fourth, etc Rival casino.

 

[Tirilej]

What Rivals and other casinoowners don't get is if I play 10 free chips at 10 different casinos, and manage to win and cash out from one of them, where do you think I will become a customer?
If it's the free bonuses that attracts customers, then it's the winnings that makes them stay.
So banning a player after he wins is a smart move? I don't think so...
I don't have a single Rival I want to play at now and that is sad because I do love their games.

 

[Seventh777]

What Rivals and other casinoowners don't get is if I play 10 free chips at 10 different casinos, and manage to win and cash out from one of them, where do you think I will become a customer?
If it's the free bonuses that attracts customers, then it's the winnings that makes them stay.
So banning a player after he wins is a smart move? I don't think so...
I don't have a single Rival I want to play at now and that is sad because I do love their games.

Agreed 100% hun, but, here`s the kicker, there is a very good chance that say 1 in 10/15 people will win on that free chip, so, if you get the same person starting accounts at the relevant amount of casinos they are going to win sooner or later, they overcome the obstacle of solo casinos giving a free chip by becoming 10-15 different people, these sort of people make a living out of this hun, they rarely deposit after a free cashout.

 

[Tirilej]

Agreed 100% hun, but, here`s the kicker, there is a very good chance that say 1 in 10/15 people will win on that free chip, so, if you get the same person starting accounts at the relevant amount of casinos they are going to win sooner or later, they overcome the obstacle of solo casinos giving a free chip by becoming 10-15 different people, these sort of people make a living out of this hun, they rarely deposit after a free cashout.

Now you're speaking that kind of english again that I don't understand
There is not 1 in 10/15 that wins from a free chip. It's not that easy.
It's impossible to live on it since you soon will run out of casinos to play at.
If it's fraudsters you are talking about then that maybe is a problem, but still a different story...ehh

 

[Seventh777]

Now you're speaking that kind of english again that I don't understand
There is not 1 in 10/15 that wins from a free chip. It's not that easy.
It's impossible to live on it since you soon will run out of casinos to play at.
If it's fraudsters you are talking about then that maybe is a problem, but still a different story...ehh

Okay, a challenge, go make accounts at some of the Virtual casino group, or better still, just make one account, i`m sure there are plenty of free chip coupons that still work at any given one, now as you are never going to deposit there or request a cashout, keep redeeming coupons till you make the w/r and see how many chips it takes .

There are more free chips here than you will ever need (yep I get bored sometimes lol)........

You do not have permission to view link Log in or register now.

My last birthday I had 15-20 free chips and cashed out just under £500 from the two I received from GoWild, i`m sure Gia would verify this and has my permission to do so if needed .

 

[Tirilej]

Okay, a challenge, go make accounts at some of the Virtual casino group, or better still, just make one account, i`m sure there are plenty of free chip coupons that still work at any given one, now as you are never going to deposit there or request a cashout, keep redeeming coupons till you make the w/r and see how many chips it takes .

There are more free chips here than you will ever need (yep I get bored sometimes lol)........

You do not have permission to view link Log in or register now.

My last birthday I had 15-20 free chips and cashed out just under £500 from the two I received from GoWild, i`m sure Gia would verify this and has my permission to do so if needed .

Seventh, I suddenly felt the need to ask you if you maybe are blonde?

 

[Seventh777]

Seventh, I suddenly felt the need to ask you if you maybe are blonde?

I am at weekends, but, that`s a whoooooooooooooooooole different story .

 

[vinylweatherman]

Agreed 100% hun, but, here`s the kicker, there is a very good chance that say 1 in 10/15 people will win on that free chip, so, if you get the same person starting accounts at the relevant amount of casinos they are going to win sooner or later, they overcome the obstacle of solo casinos giving a free chip by becoming 10-15 different people, these sort of people make a living out of this hun, they rarely deposit after a free cashout.

So, why do Rival have 15 or more versions of what is essentially the same casino run by the same people. Only with this setup would a player have 15 or more chances to win from the SAME company. If it is 15 independent casinos, the risk of paying out on a customer that is never going to deposit is shared, and the cost of doing so is outweighed by the benefit of being able to use such an offer, as well as the good PR obtained by paying out on the chip without quibble, as a means to attract customers who WILL go on to deposit.

Most casino groups have responded to the loss of the US market and the world recession by cutting the number of sister portals on offer, Rival on the other hand has gone for an expansion spree, this is despite the fact that so many of it's casinos have gone bust when they DID take US players. Now, more Rival casinos than ever are chasing fewer customers than ever. Even without the attentions of free chip hunters, this leaves insufficient money coming in from players to support such a large number of "clone" Rival casinos.

It is quite likely that further Rival casinos will go bust, or simply disappear without trace, leaving players reliant on the promise from Rival that they will bail out the players, but with affiliates maybe not so lucky.

One has already gone bust this year, vanishing without trace, along with players' and affiliates' money. It was a minor one targetting the French market, and clearly too "niche" to survive. This is AFTER Rival have supposedly learned the lessons from before, when a raft of white labels simply vanished with players' money and stopped communicating with anyone.

 

[butterflyboogie]

Ok I may be right, I may be wrong but here goes. IMO if a casino offers a free chip and a person takes it, then that is that. If he or she wins fine, if they don't then that's fine too. Years ago when I first started online casinos I accepted free chips from several casinos, I did not know that this was a "no no". I just merely wanted to see which one "felt" right for me. To me it is ludicrous to offer someone a bonus, they win, and the casino sends a red alert to not let this person get a bonus or better yet an account. To me it's not logical; if that is the case just don't offer a bonus chip, wouldn't this make more sense? I know I don't understand all the criteria but some things I just can't wrap my brain around it and I think of.myself as fairly intelligent

 

[Seventh777]

So, why do Rival have 15 or more versions of what is essentially the same casino run by the same people. Only with this setup would a player have 15 or more chances to win from the SAME company. If it is 15 independent casinos, the risk of paying out on a customer that is never going to deposit is shared, and the cost of doing so is outweighed by the benefit of being able to use such an offer, as well as the good PR obtained by paying out on the chip without quibble, as a means to attract customers who WILL go on to deposit.

Probably for the same reason casino rewards and the Virtual group do, ask yourself why only one identical bonus is allowed at the casino rewards group out of any that share the same bonus, Rival, you have to deposit before you can withdraw, not to sure about MGS but i`m kinda certain that before any withdrawal to a preferred withdrawal method, you must have deposited using it. RTG have the only one NDB allowed between deposits rule in force

Most casino groups have responded to the loss of the US market and the world recession by cutting the number of sister portals on offer, Rival on the other hand has gone for an expansion spree, this is despite the fact that so many of it's casinos have gone bust when they DID take US players. Now, more Rival casinos than ever are chasing fewer customers than ever. Even without the attentions of free chip hunters, this leaves insufficient money coming in from players to support such a large number of "clone" Rival casinos.

This is a time of a bleak economy and ofc the knock on affect of losing a huge slice of the online gambling customers (the USA), some are trying to cope with this by using unethical work practices including the once staunch MGS and Playtech brands to name but two, they need customers, they need lower outgoings, it seems many have resorted to predatory standards to accomplish this.

It is quite likely that further Rival casinos will go bust, or simply disappear without trace, leaving players reliant on the promise from Rival that they will bail out the players, but with affiliates maybe not so lucky.

One has already gone bust this year, vanishing without trace, along with players' and affiliates' money. It was a minor one targetting the French market, and clearly too "niche" to survive. This is AFTER Rival have supposedly learned the lessons from before, when a raft of white labels simply vanished with players' money and stopped communicating with anyone.

Couldn`t agree more with this, I look at some of the power houses of Rival owners - Vegas Regal springs to mind, and look how they went.

 

[Seventh777]

Ok I may be right, I may be wrong but here goes. IMO if a casino offers a free chip and a person takes it, then that is that. If he or she wins fine, if they don't then that's fine too. Years ago when I first started online casinos I accepted free chips from several casinos, I did not know that this was a "no no". I just merely wanted to see which one "felt" right for me. To me it is ludicrous to offer someone a bonus, they win, and the casino sends a red alert to not let this person get a bonus or better yet an account. To me it's not logical; if that is the case just don't offer a bonus chip, wouldn't this make more sense? I know I don't understand all the criteria but some things I just can't wrap my brain around it and I think of.myself as fairly intelligent

And here lies the whole problem hun, ofc it is nice to receive a free chip and maybe win for nothing, but, some people out there throttle this to they do win, it stands to reason, any deposit into your casino account is a deposit, it does not matter whether it is a free chip or not, it is still casino currency, as we all know, between our many deposits that we do not withdraw on, every now and then we hit a payout streak, but we have used our own money, these bonus abusers are basically doing the same but using the casino`s cash and not theirs, they have made the whole scenario what it is today with their blatant bonus beating ethics.

 

[chuchu59]

What Rivals and other casinoowners don't get is if I play 10 free chips at 10 different casinos, and manage to win and cash out from one of them, where do you think I will become a customer?
If it's the free bonuses that attracts customers, then it's the winnings that makes them stay.
So banning a player after he wins is a smart move? I don't think so...
I don't have a single Rival I want to play at now and that is sad because I do love their games.

I can broadly classify new players into 2 groups, one which cleans up every ND bonus available and creates a furore on different forums if they hit some obstacles in getting paid. The other group consists mainly of innocent player intent on locating an online casino worth their long-term patronage. They want to test casino support and the games and should they win the casinos should pay them without hassles and gain a customer. Sadly, the op seems to be in the former category. He is not excited about the games and though he claims to have issues with support staff with account closure and in the other thread (racial discrimination) he is more concerned about getting paid off free chips. At least after the unlocking of his account that's the first thing he expressed dismay at. He seems to distract us all from the real issue - being paid off a free chip. Without doubt, the casino should pay and they only have themselves to blame for offering freebies and then not honouring payment. Honestly, I doubt players from the first category are of any value to the casinos. Just a swarm of locusts if I may say so.

 

[Tirilej]

I can broadly classify new players into 2 groups, one which cleans up every ND bonus available and creates a furore on different forums if they hit some obstacles in getting paid. The other group consists mainly of innocent player intent on locating an online casino worth their long-term patronage. They want to test casino support and the games and should they win the casinos should pay them without hassles and gain a customer. Sadly, the op seems to be in the former category. He is not excited about the games and though he claims to have issues with support staff with account closure and in the other thread (racial discrimination) he is more concerned about getting paid off free chips. At least after the unlocking of his account that's the first thing he expressed dismay at. He seems to distract us all from the real issue - being paid off a free chip. Without doubt, the casino should pay and they only have themselves to blame for offering freebies and then not honouring payment. Honestly, I doubt players from the first category are of any value to the casinos. Just a swarm of locusts if I may say so.

I agreed with you at first when I read this, but then I remembered how it was for me when I first started playing.
I also believe that many of us started like me, and still do for that matter, since that was what I was tought in the forum where I started.
I was signing up to every casino I could find that had a free chip. In rogues casinos too since I didn't understand what that was at the time. It wasn't so much about winning or cashing out. It was more the thrill of playing.
When I finally won some, in a Rival, of a free chip I started complaining in that forum for them not paying me for two weeks
That's how we are in the beginning. Maybe not everyone but I know that if I remember how it was for me and how I reacted, it's a lot easier to have patience with someone coming here to complain.
If he will continue to play he will learn. I'm sure of that.

I did and I have learned a lot on the way. Am I making money on gambling? Nope! But I only give to those casinos that deserve my money.

 

[chuchu59]

I agreed with you at first when I read this, but then I remembered how it was for me when I first started playing.
I also believe that many of us started like me, and still do for that matter, since that was what I was tought in the forum where I started.
I was signing up to every casino I could find that had a free chip. In rogues casinos too since I didn't understand what that was at the time. It wasn't so much about winning or cashing out. It was more the thrill of playing.
When I finally won some, in a Rival, of a free chip I started complaining in that forum for them not paying me for two weeks
That's how we are in the beginning. Maybe not everyone but I know that if I remember how it was for me and how I reacted, it's a lot easier to have patience with someone coming here to complain.
If he will continue to play he will learn. I'm sure of that.

I did and I have learned a lot on the way. Am I making money on gambling? Nope! But I only give to those casinos that deserve my money.

Taking all free chips in the market does not imply that the player in question abuses them. If I may say so, it may just mean that he/she prefers to exercise caution and tests a casino's support and the software before using his/her own hard-earned money for a flutter. Indeed, if you are not satisfied with the service you never visit the casino again regardless of whether you won or not on the free chip.

Complaining about not getting winnings from a free chip is one thing but continuously bashing a host of casinos for not paying whilst not using one's own money to deposit is another. You have subsequently proven yourself to be in the 2nd category I stated in my previous post by depositing at various casinos and being actively engaged in forum-talk. There are others who just engage in a one or twice-visit stand to coerce the casinos into paying them and then disappear forever. Only time will tell as to who the genuine players are.

 

[butterflyboogie]

Ok I may be right, I may be wrong but here goes. IMO if a casino offers a free chip and a person takes it, then that is that. If he or she wins fine, if they don't then that's fine too. Years ago when I first started online casinos I accepted free chips from several casinos, I did not know that this was a "no no". I just merely wanted to see which one "felt" right for me. To me it is ludicrous to offer someone a bonus, they win, and the casino sends a red alert to not let this person get a bonus or better yet an account. To me it's not logical; if that is the case just don't offer a bonus chip, wouldn't this make more sense? I know I don't understand all the criteria but some things I just can't wrap my brain around it and I think of.myself as fairly intelligent

And here lies the whole problem hun, ofc it is nice to receive a free chip and maybe win for nothing, but, some people out there throttle this to they do win, it stands to reason, any deposit into your casino account is a deposit, it does not matter whether it is a free chip or not, it is still casino currency, as we all know, between our many deposits that we do not withdraw on, every now and then we hit a payout streak, but we have used our own money, these bonus abusers are basically doing the same but using the casino`s cash and not theirs, they have made the whole scenario what it is today with their blatant bonus beating ethics.

. I understand this now and it does make sense. I would always deposit after the chip but I see now how someone could take advantage of this. Thank you

 

[Seventh777]

. I understand this now and it does make sense. I would always deposit after the chip but I see now how someone could take advantage of this. Thank you

You`re welcome .

 

[LLIuIIa4]

I can broadly classify new players into 2 groups, one which cleans up every ND bonus available and creates a furore on different forums if they hit some obstacles in getting paid. The other group consists mainly of innocent player intent on locating an online casino worth their long-term patronage. They want to test casino support and the games and should they win the casinos should pay them without hassles and gain a customer. Sadly, the op seems to be in the former category. He is not excited about the games and though he claims to have issues with support staff with account closure and in the other thread (racial discrimination) he is more concerned about getting paid off free chips. At least after the unlocking of his account that's the first thing he expressed dismay at. He seems to distract us all from the real issue - being paid off a free chip. Without doubt, the casino should pay and they only have themselves to blame for offering freebies and then not honouring payment. Honestly, I doubt players from the first category are of any value to the casinos. Just a swarm of locusts if I may say so.

if they blocked me before deposit, I would not write the complaint, and they wanted to cash in like rats $ 30 it's actually a very blasphemous. (Why are they not blocked me immediately if they were my documents? Can you explain to me so smart? Chchu59.Once again, blame me, I too will start to blame you, understand? Between checking documents and deposit 3 days have passed, and then they asked for a deposit and then blocked account. Do you think it's just a coincidence? What the hell did not they just blocked me, who can explain to me? may be their representative? or is he just knows how to slander?)

 

[P.V.]

if they blocked me before deposit, I would not write the complaint, and they wanted to cash in like rats $ 30 it's actually a very blasphemous.

I don't see anything blasphemous going on here IMO. " Sacrilegious against God or sacred things"

Didn't I read where the Rep. reviewed this again and re-opened your account, you're going to get paid?

If so alls good, no need for the back and forth as this one seems to be heading south quickly.

Calm down, move forward you'll sleep better and be a happier person. Go hug someone.

 

[Nifty29]

I can broadly classify new players into 2 groups, one which cleans up every ND bonus available and creates a furore on different forums if they hit some obstacles in getting paid. The other group consists mainly of innocent player intent on locating an online casino worth their long-term patronage. They want to test casino support and the games and should they win the casinos should pay them without hassles and gain a customer. Sadly, the op seems to be in the former category. He is not excited about the games and though he claims to have issues with support staff with account closure and in the other thread (racial discrimination) he is more concerned about getting paid off free chips. At least after the unlocking of his account that's the first thing he expressed dismay at. He seems to distract us all from the real issue - being paid off a free chip. Without doubt, the casino should pay and they only have themselves to blame for offering freebies and then not honouring payment. Honestly, I doubt players from the first category are of any value to the casinos. Just a swarm of locusts if I may say so.

I agree with Chu.

It's really about the intent of the player. It's not a crime to claim every free chip on offer, but genuine players don't claim ten chips from ten casinos each day for weeks until they exhaust every option. A player like this is just trying to supplement their income and many of them are from poor or lowly-paid areas of the world, and hence won't generally become a regular player at any casino ever.....again, not a crime, but it means genuine players who actually have regular casinos they deposit at, and play free chips whenever funds are low or a new casino opens, are subjected to draconian rules to protect the casinos against the freebie whores.

People who say that nobody should say anything about these freebie sharks and what they do is perfectly OK are not looking at the bigger picture.

I have seen remarks like "well don't offer freebies then" or "its the casinos fault for offering them". Well, I'm sure many of these people would be the first to complain when casinos stop giving free chips. I've seen many, many rants about people being pissed because they don't get enough freebies, so the casinos are damned either way. A lot of players won't even signup at a casino unless they get a freebie to try them out, so the casinos feel they have to offer them.

The OP needs to stop dissing everyone who doesn't agree with them....its getting very tiresome. Forget the language barrier..this guy is a nasty piece of work IMO.