Casino Complaint unexplained ban superiorcasino

[LLIuIIa4]

I contacted Slotmonster, he promised to help with translation, later on I will write here

 

[LLIuIIa4]

Sorry if I offended anyone ((

 

[SlotMonster]

I'm currently in the process of translation
Will get back shortly.

 

[SlotMonster]

Update

OK, here is the story: player registered at

You do not have permission to view link Log in or register now.

took their No Deposit bonus and cleared the WR (only on Slots). The casino requested documents from the player, which he did send to them, and documents were approved. Then the player was asked to make a deposit of $30, which he also did. Two hours later he found his account blocked, no explanations given. Live Chat refuses to explain anything, no response on player's emails.
I advised the OP to send a PM to casino representative with the link to this thread.

EDIT: Seems like their support blocked Belarus from Live Chat, i.e. if I use my real IP - the support is Offline. But when I turned on UK VPN - it strangely became available...

 

[Superior]

I'll check into this. What is your account username (maybe I missed it in the thread).
Thanks

 

[Casinomeister]

I'll check into this. What is your account username (maybe I missed it in the thread).
Thanks

Check his chat session in his first post - I believe it includes his user name.

Thanks for checking this out

 

[LLIuIIa4]

<snip> ed note: not a good idea to post your account name and email address in public. I'll PM the info for you.

 

[Casinomeister]

...Seems like their support blocked Belarus from Live Chat, i.e. if I use my real IP - the support is Offline. But when I turned on UK VPN - it strangely became available...

Odd. The player is from Russia and you guys are neighbors. Are you able to contact support using a Russian server or IP address?

 

[LLIuIIa4]

possible SlotMonster make mistake, because, I'm from Russia and not Belarus

 

[Casinomeister]

possible SlotMonster make mistake, because, I'm from Russia and not Belarus

We know this. Slotmonster is in Belarus - you are in Russia.

 

[vinylweatherman]

I'll check into this. What is your account username (maybe I missed it in the thread).
Thanks

What I don't like about this story is that you took his deposit and THEN blocked the account. Given that you had his registration details, and had verified his documents, you had the information to hand already that would allow you to determine this player's account should be blocked. It is therefore predatory to get the deposit from him before carrying out what had already been decided from the information to hand, and any Rival player ratings database you had use of. I would go further to suggest that the registration details alone would have been sufficient to run a check against the negative database, and this should have lead to the bonus not even appearing in the lobby.
If it is more to do with a breach of terms, such as the country not being eligible for the bonus, or method of play, this again would have been known BEFORE asking for the deposit.

This sloppy procedure in dealing with players is what gives Rival, particularly their white labels, such a poor reputation.

If you don't want certain players, or player classes, to play the no deposit chips, don't offer them. This is possible by design with the Rival "personalised promotions" system.

 

[LLIuIIa4]

there is evidence that I have done a deposit (if you do not believe)

 

[vinylweatherman]

there is evidence that I have done a deposit (if you do not believe)View attachment 32029

I don't think this is what is at issue. Your Neteller is "Verified", which means that you have sent documents to Neteller, and completed the procedure to verify a bank account attached to your Neteller account. This indicates documentation is not at issue either, nor the validity of your deposit.

Knowing this is a Rival white label, this leaves only one thing, "bonus abuse" and the player database. This is further proof that this should never have got this far in the first place. The free chip should not have been available in the lobby to start with, let alone you being further strung along by CS into making the pointless deposit.

Further, you should steer clear of Cassava Enterprises, as they too have a similar issue with their white labels, and you will probably have one of them locking your account and/or confisacting your winnings after claiming a bonus they have aggressively marketed to you via email.

 

[Seventh777]

I must commend you on your English, I noticed that whilst you were talking in live chat and all your responses here that you have used singular `I` in it`s correct usage, and not `i`, as many others do, just a quick question though, why do you use USD as your default currency in Neteller, and not the Euro?.

 

[vinylweatherman]

I must commend you on your English, I noticed that whilst you were talking in live chat and all your responses here that you have used singular `I` in it`s correct usage, and not `i`, as many others do, just a quick question though, why do you use USD as your default currency in Neteller, and not the Euro?.

Russia is not in the EU, so a Russian player CANNOT use the Euro in many casinos under their terms and conditions. Since Neteller limit players to one account, the obvious choice is the US Dollar, even for a Russian. Almost all casinos allow ANY player to use the US Dollar instead of their home currency, or any proscribed by the casino for their particular country.

 

[Seventh777]

Russia is not in the EU, so a Russian player CANNOT use the Euro in many casinos under their terms and conditions. Since Neteller limit players to one account, the obvious choice is the US Dollar, even for a Russian. Almost all casinos allow ANY player to use the US Dollar instead of their home currency, or any proscribed by the casino for their particular country.

You do not have permission to view link Log in or register now.

 

[LLIuIIa4]

I don't think this is what is at issue. Your Neteller is "Verified", which means that you have sent documents to Neteller, and completed the procedure to verify a bank account attached to your Neteller account. This indicates documentation is not at issue either, nor the validity of your deposit.

Knowing this is a Rival white label, this leaves only one thing, "bonus abuse" and the player database. This is further proof that this should never have got this far in the first place. The free chip should not have been available in the lobby to start with, let alone you being further strung along by CS into making the pointless deposit.

Further, you should steer clear of Cassava Enterprises, as they too have a similar issue with their white labels, and you will probably have one of them locking your account and/or confisacting your winnings after claiming a bonus they have aggressively marketed to you via email.

I barely understood what you wrote,I will ask slotmaster to translate it . and then i will ask u

 

[SlotMonster]

What I don't like about this story is that you took his deposit and THEN blocked the account. Given that you had his registration details, and had verified his documents, you had the information to hand already that would allow you to determine this player's account should be blocked. It is therefore predatory to get the deposit from him before carrying out what had already been decided from the information to hand, and any Rival player ratings database you had use of. I would go further to suggest that the registration details alone would have been sufficient to run a check against the negative database, and this should have lead to the bonus not even appearing in the lobby.
If it is more to do with a breach of terms, such as the country not being eligible for the bonus, or method of play, this again would have been known BEFORE asking for the deposit.

This sloppy procedure in dealing with players is what gives Rival, particularly their white labels, such a poor reputation.

If you don't want certain players, or player classes, to play the no deposit chips, don't offer them. This is possible by design with the Rival "personalised promotions" system.

Translate:

Что мне НЕ нравится, так это то, вы приняли его депозит, а ЗАТЕМ заблокировали аккаунт. Если учесть, что у вас были все регистрационные данные, и вы аппрувили их, то вам следовало заранее заблокировать игрока. Это грабительское поведение, что вы взяли его депозит до того как проверили. Одних только регистрационных данных должно было быть достаточно чтобы проверить игрока уже на начале регистрации, соответственно вы не должныб были давать этот бонус.

Если проблема в термсах а не в стране игрока, вам следовало заранее известить его об этом.

Именно из-за такого отношения к игрокам, у всех Rival white labels такая хреновая репутация.

Если вы не принимаете игроков, или не хотите их видеть в лице своих клиентов - просто не предлагайте им бонусы. Это можно сделать, если учитывать систему персональнх бонусов.

 

[LLIuIIa4]

Russia is not in the EU, so a Russian player CANNOT use the Euro in many casinos under their terms and conditions. Since Neteller limit players to one account, the obvious choice is the US Dollar, even for a Russian. Almost all casinos allow ANY player to use the US Dollar instead of their home currency, or any proscribed by the casino for their particular country.

это тоже пожайлусто переведи

 

[SlotMonster]

I don't think this is what is at issue. Your Neteller is "Verified", which means that you have sent documents to Neteller, and completed the procedure to verify a bank account attached to your Neteller account. This indicates documentation is not at issue either, nor the validity of your deposit.

Knowing this is a Rival white label, this leaves only one thing, "bonus abuse" and the player database. This is further proof that this should never have got this far in the first place. The free chip should not have been available in the lobby to start with, let alone you being further strung along by CS into making the pointless deposit.

Further, you should steer clear of Cassava Enterprises, as they too have a similar issue with their white labels, and you will probably have one of them locking your account and/or confisacting your winnings after claiming a bonus they have aggressively marketed to you via email.

Translate:

Я не думаю что проблема в этом. Твой Нетеллер аккаунт - проверенный, что значит что ты отправил документы Нетеллеру и они их проверили. Так что проблема не в твоем аккаунте и не в твоих документах

Зная что это Rival, остается предполагать только одно - "bonus abuse". Это еще одно доказательство того, что бездепозитный бонус никогда не должен был быть выдан, и его даже не должно было быть в лобби. Это означает, что тебе также не следовало идти на поводу и делать депозит, так как это было бесполезно.

Тебе также следует держать подальше от Cassava Enterprises, потому что у них бывали подобые случаи, так что они могут заблокировать твой аккаунт, забрать выигрыш после того как ты взял бонус который ОНИ ЖЕ настойчиво тебе предлагали.

 

[SlotMonster]

Russia is not in the EU, so a Russian player CANNOT use the Euro in many casinos under their terms and conditions. Since Neteller limit players to one account, the obvious choice is the US Dollar, even for a Russian. Almost all casinos allow ANY player to use the US Dollar instead of their home currency, or any proscribed by the casino for their particular country.

Translate:

Россия не в евросоюзе, поэтому российский игрок не может использовать евро во многих казино. Так как Нетеллер ограничивает использование счетов до одного, самый очевидный выбор - доллар США, даже для русского. Почти все казино разрешают игрокам использовать доллар США вместо их местной валюты.

 

[vinylweatherman]

You do not have permission to view link Log in or register now.

Neteller is not a savings product, but one designed to fund online gambling. It is the acceptance of the Euro from non-EU players by casinos that would sway Russian players to select the Euro, rather than the Dollar, as their Neteller currency.

I have seen many casinos where the terms limit the use of the UK Pound to UK residents, and the Euro to countries within the EU, and where presumably their countries have adopted the Euro.

Given the above, for Russian savers at least, the Euro looks less safe than the US Dollar, which itself isn't necessarily the safest currency around.

Until casinos accept a wider range of currencies, many players are faced with choosing an alternative for their home currency, and whether this is the Euro or the US Dollar, it is a decision for them, and nothing suspicious should be read into it.

However, if a Russian player chose to play in the UK Pound, this WOULD be suspicious, but only in the sense that it suggests the player is out to "whore" the bonuses, rather than play "recreationally".

 

[LLIuIIa4]

напши , спасибо я учту твои советы

 

[Borgie]

напши , спасибо я учту твои советы

Thanks for your advice - I really should learn to speak another language. Hope you get sorted.

 

[Seventh777]

Neteller is not a savings product, but one designed to fund online gambling. It is the acceptance of the Euro from non-EU players by casinos that would sway Russian players to select the Euro, rather than the Dollar, as their Neteller currency.

I have seen many casinos where the terms limit the use of the UK Pound to UK residents, and the Euro to countries within the EU, and where presumably their countries have adopted the Euro.

Given the above, for Russian savers at least, the Euro looks less safe than the US Dollar, which itself isn't necessarily the safest currency around.

Until casinos accept a wider range of currencies, many players are faced with choosing an alternative for their home currency, and whether this is the Euro or the US Dollar, it is a decision for them, and nothing suspicious should be read into it.

However, if a Russian player chose to play in the UK Pound, this WOULD be suspicious, but only in the sense that it suggests the player is out to "whore" the bonuses, rather than play "recreationally".

Well, the way I saw it was - The cheapest way to load your Neteller account, as you are aware of it costs extra to convert one currency to another when you deposit, so, I done a quick google to see if there could possibly be a Euro connection with a none EU country (hence that link), so Russians can have, and it appears many do so, a Euro currency bank account, which ofc would involve no currency conversion rate when loading your Neteller account via your bank account, with this in mind would casinos see alarm bells when a Russian customer deposits using Euro`s?.

Also, the OP`s Neteller account is in English when there is a Russian option........................