Casino Complaint unexplained ban superiorcasino

[LLIuIIa4]

Good day to all .They checked my documents, asked to make a deposit, and then blocked my account without explanation. My advice is go around past the casino.
this casino should be blacklisted
P.s sorry for my english use google translater
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[Casinomeister]

So, what was the reason?

 

[LLIuIIa4]

So, what was the reason?

They have not explained anything to me

 

[Casinomeister]

So your blocked account is unexplained, not unjustified. I'll change the thread title to reflect this.

I will PM (private message) the casino representative here:
https://www.casinomeister.com/forums/members/

I wouldn't expect much since he hasn't logged in since December.

 

[KasinoKing]

When did they lock your account?
And when did you report it?
In other words, how long have you given them to come back with an answer?
Also, have you e-mailed the casino directly?

KK

 

[LLIuIIa4]

When did they lock your account?
And when did you report it?
In other words, how long have you given them to come back with an answer?
Also, have you e-mailed the casino directly?

KK

it's been more than a day, e-mail did not come online support says "we do not know the reason" they are being bullied?

 

[chuchu59]

These Rival casinos have a negative database that blocks some players from claiming bonuses though they dont usually lock the account outright.

Now was the deposit you made a verification deposit after you won from their no-deposit bonus? I fso, the reasons for locking your account are obvious though at the very least they should return your deposit.

 

[KasinoKing]

it's been more than a day, e-mail did not come online support says "we do not know the reason" they are being bullied?

I'm sorry, but a day is a VERY short time. You need to be MUCH more patient!
This is especially true for white label casinos like this who use central support and security who are not employed directly by the casino.

E-mail the casino support or manager directly and give them at least 48 hours to reply.
If they don't reply, or you don't like the reply - then come back here and I will ask my contact at the casino to look into it for you.

KK

 

[LLIuIIa4]

These Rival casinos have a negative database that blocks some players from claiming bonuses though they dont usually lock the account outright.

Now was the deposit you made a verification deposit after you won from their no-deposit bonus? I fso, the reasons for locking your account are obvious though at the very least they should return your deposit.

I hope at least to a refund of the deposit

 

[LLIuIIa4]

I'm sorry, but a day is a VERY short time. You need to be MUCH more patient!
This is especially true for white label casinos like this who use central support and security who are not employed directly by the casino.

E-mail the casino support or manager directly and give them at least 48 hours to reply.
If they don't reply, or you don't like the reply - then come back here and I will ask my contact at the casino to look into it for you.

KK

Thanks for your help, I understand everything, but why block the account they could send an email .. but they did not, on the other hand, I assure that nothing illegal, I did not, their behavior is similar to the fraud, I just wanted to warn users casinomeister

 

[Casinomeister]

Thanks for your help, I understand everything, but why block the account they could send an email .. but they did not, on the other hand, I assure that nothing illegal, I did not, their behavior is similar to the fraud, I just wanted to warn users casinomeister

You haven't warned us about anything except they closed your account and they haven't told you why yet.

It's a privately owned business and they have every right to choose who they do business with. Apparently, you have been deselected.

 

[LLIuIIa4]

in my place could be any of the users, so I thought it necessary to warn the people, then it is up to you to ignore my warning, or heed.

that it does not seem to match, first I need to make a deposit, then magically block my account
Gentlemen, draw conclusions

 

[maxd]

@LLIuIIa4: Google Translator is not a good way to communicate in a foreign language. It may be passable saying "hello" and "where is the toilet?" but it's not up to the complexities required to discuss topics such as this. If you wish to pursue this please get an English speaker to help you. Otherwise you're just going to piss everyone off with your auto-translated gobbledy-gook.

For example, I'm sure this isn't very good Russian:

Google Translator не является хорошим способом общения на иностранном языке. Это может быть достаточно, чтобы сказать "привет" и "где туалет", но это не до сложностей, необходимо обсудить такие темы, как эта. Если вы хотите продолжать эту пожалуйста английского языка, чтобы помочь вам. В противном случае вы только собираетесь пописать все с Вашим авто-перевод gobbledy-Гук.

 

[LLIuIIa4]

@LLIuIIa4: Google Translator is not a good way to communicate in a foreign language. It may be passable saying "hello" and "where is the toilet?" but it's not up to the complexities required to discuss topics such as this. If you wish to pursue this please get an English speaker to help you. Otherwise you're just going to piss everyone off with your auto-translated gobbledy-gook.

For example, I'm sure this isn't very good Russian:

Well, sorry I did not literate to your surprise, I found your translation of the phrase.
Your sarcasm is misplaced in this case ..

 

[Nate]

Well, sorry I did not literate to your surprise, I found your translation of the phrase.
Your sarcasm is misplaced in this case ..

Well said....

Max - You misplaced your Sarcasm somewhere... Please recover it.

Sorry - The translations are funny and I see exactly where Max is coming from

Nate

 

[LLIuIIa4]

Sorry guys, but Google translator all I have) so if you do not like my dialogue, then just ignore it, let's dispense with your jokes and comments ..
many times on the Red Square, I was approached by foreigners, and they spoke Russian incorrectly, but I, unlike you not to laugh at them ..

 

[Nate]

Sorry guys, but Google translator all I have) so if you do not like my dialogue, then just ignore it, let's dispense with your jokes and comments ..

My apologies if I offended you

The translation is funny, so that is not laughing at YOU... Just the translation by Google. Hopefully Max can sort out your problem and Google can translate to an extent that he can understand you.

Cheers,

Nate

 

[maxd]

Well, sorry I did not literate to your surprise, I found your translation of the phrase.
Your sarcasm is misplaced in this case ..

You've just proven my point with an excellent example: what you just said here makes no sense in English. Sorry, I'm not trying to be be difficult. I'm just trying to let you know that auto-translation seldom is as good as people assume it will be, especially if you don't speak the target language. Trust me, I live in a country where I do not speak the native tongue very well at all. Auto-translation alone is just not up to the task.

"Sarcasm"? Where was that? No sarcasm intended.

FWIW no one is making fun of you. We're trying to tell you that there is a problem here. Maybe _that_ got lost in translation.

And, if I may say, if you think Google Translate is all you've got then you haven't tried hard enough. Ask here if someone can help you with your English, it certainly wouldn't be the first time someone has asked and got the assistance they needed. You'll probably get more volunteers than you can shake a stick at.

 

[chuchu59]

Thanks for your help, I understand everything, but why block the account they could send an email .. but they did not, on the other hand, I assure that nothing illegal, I did not, their behavior is similar to the fraud, I just wanted to warn users casinomeister

For what your assurance is worth frankly it means nothing as we dont know what happened. In fact, through posting a warning without supporting evidence it makes it like you are threatening the casino.

Actually, even if you cannot communicate too well in English you should try your best to solicit assistance.

 

[maxd]

@LLIuIIa4: so far we've got native speakers of English and Chinese (sorry Chu if I'm mistaken here) and a Russian speaker all trying to tell you the same thing: get some help with your English. Either we're all SOBs or what we're trying to say has some merit to it. Please consider that possibility before you take (further) offense.

 

[LLIuIIa4]

do you think is normal to block my account without any explanation of the reasons?
or are you just kidding on about me? Once again, I made ​​a deposit after 2 hours blocked the account, it took more than a day and the answer is no. If you want to play in these casinos then this is your decision, I wrote this not to discourage people that play there .. so keep in mind

 

[Nifty29]

Why is everyone bothering to help someone who clearly refuses to help themselves?

It's most likely a case of multi accounting anyway. Even in broken English the signs are all there.

 

[maxd]

do you think is normal to block my account without any explanation of the reasons?

That depends on the reasons. Seriously, it does. If you have 27 bogus accounts there then I'm surprised they are talking to you at all. If there was no provocation whatsoever and they just didn't like your birthday, or whatever, then maybe you've got reasons to grumble.

If you'd like us to dig into your case for you check out the Pitch-A-Bitch (PAB) service we offer: here. Before you do file a PAB please make sure you read the PAB FAQ and make sure you understand it because, among other things, it defines your responsibilities in the process.

I should warn you though: I am the guy that handles the PABs and I probably won't be too happy with auto-translated PAB details. In fact I'll likely ask you to get an English speaker to help you with your translation. Bet you never would have guessed that.

It's most likely a case of multi accounting anyway. Even in broken English the signs are all there.

Ah, now that's an assumption is it not? I understand where you're coming from but one should give the guy the benefit of the doubt. IMHO.

 

[LLIuIIa4]

where did you get it from a multi-accounts? Why are not they explaining why the ban, you conspired all here? Trying to make you a better you "gang up" on me .. Well ignore me and play there if you do not have your money the road
Also a huge thank you "for help", I had a better opinion of you ..

They sent me a letter that is already checked and approved the documents ..

 

[maxd]

Dude did you come here looking to make new friends or new enemies? Seems you are terribly predisposed to taking offense at every little thing, or at least taking it the wrong way .. and then taking offense. Cool off a bit, most of us are actually trying to help you.