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Casino Complaint unexplained ban superiorcasino

Discussion in 'Casino Complaints - Non-Bonus Issues' started by LLIuIIa4, Mar 15, 2012.

    Mar 15, 2012
  1. LLIuIIa4

    LLIuIIa4 Banned User - PITA and a racist

    Occupation:
    play poker
    Location:
    Russia
    Good day to all .They checked my documents, asked to make a deposit, and then blocked my account without explanation. My advice is go around past the casino.
    this casino should be blacklisted
    P.s sorry for my english use google translater
    site link You must register/login in order to see the link.
     

    Attached Files:

  2. Mar 15, 2012
  3. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    So, what was the reason?
     
  4. Mar 15, 2012
  5. LLIuIIa4

    LLIuIIa4 Banned User - PITA and a racist

    Occupation:
    play poker
    Location:
    Russia
    They have not explained anything to me
     
  6. Mar 15, 2012
  7. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    So your blocked account is unexplained, not unjustified. I'll change the thread title to reflect this.

    I will PM (private message) the casino representative here:
    http://www.casinomeister.com/forums/members/superior.html

    I wouldn't expect much since he hasn't logged in since December.
     
  8. Mar 15, 2012
  9. KasinoKing

    KasinoKing WebMeister & Slotaholic.. CAG MM PABnonaccred webmeister

    Occupation:
    House-Husband and Casino Advisor
    Location:
    Bexhill on sea, England
    When did they lock your account?
    And when did you report it?
    In other words, how long have you given them to come back with an answer?
    Also, have you e-mailed the casino directly?

    KK
     
  10. Mar 15, 2012
  11. LLIuIIa4

    LLIuIIa4 Banned User - PITA and a racist

    Occupation:
    play poker
    Location:
    Russia
    it's been more than a day, e-mail did not come online support says "we do not know the reason" they are being bullied?
     
  12. Mar 15, 2012
  13. chuchu59

    chuchu59 gambling addict CAG PABnonaccred

    Occupation:
    EXECUTIVE
    Location:
    SOMEWHERE IN ASIA
    These Rival casinos have a negative database that blocks some players from claiming bonuses though they dont usually lock the account outright.

    Now was the deposit you made a verification deposit after you won from their no-deposit bonus? I fso, the reasons for locking your account are obvious though at the very least they should return your deposit.
     
  14. Mar 15, 2012
  15. KasinoKing

    KasinoKing WebMeister & Slotaholic.. CAG MM PABnonaccred webmeister

    Occupation:
    House-Husband and Casino Advisor
    Location:
    Bexhill on sea, England
    I'm sorry, but a day is a VERY short time. You need to be MUCH more patient!
    This is especially true for white label casinos like this who use central support and security who are not employed directly by the casino.

    E-mail the casino support or manager directly and give them at least 48 hours to reply.
    If they don't reply, or you don't like the reply - then come back here and I will ask my contact at the casino to look into it for you.

    KK
     
  16. Mar 15, 2012
  17. LLIuIIa4

    LLIuIIa4 Banned User - PITA and a racist

    Occupation:
    play poker
    Location:
    Russia
    I hope at least to a refund of the deposit
     
  18. Mar 15, 2012
  19. LLIuIIa4

    LLIuIIa4 Banned User - PITA and a racist

    Occupation:
    play poker
    Location:
    Russia
    Thanks for your help, I understand everything, but why block the account they could send an email .. but they did not, on the other hand, I assure that nothing illegal, I did not, their behavior is similar to the fraud, I just wanted to warn users casinomeister
     
  20. Mar 15, 2012
  21. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    You haven't warned us about anything except they closed your account and they haven't told you why yet.

    It's a privately owned business and they have every right to choose who they do business with. Apparently, you have been deselected.
     
  22. Mar 15, 2012
  23. LLIuIIa4

    LLIuIIa4 Banned User - PITA and a racist

    Occupation:
    play poker
    Location:
    Russia
    in my place could be any of the users, so I thought it necessary to warn the people, then it is up to you to ignore my warning, or heed.

    that it does not seem to match, first I need to make a deposit, then magically block my account
    Gentlemen, draw conclusions
     
    Last edited: Mar 15, 2012
  24. Mar 15, 2012
  25. maxd

    maxd Complaints (PAB) Manager Staff Member

    Occupation:
    The PAB Guy
    Location:
    Saltirelandia
    @LLIuIIa4: Google Translator is not a good way to communicate in a foreign language. It may be passable saying "hello" and "where is the toilet?" but it's not up to the complexities required to discuss topics such as this. If you wish to pursue this please get an English speaker to help you. Otherwise you're just going to piss everyone off with your auto-translated gobbledy-gook.

    For example, I'm sure this isn't very good Russian:
     
  26. Mar 15, 2012
  27. LLIuIIa4

    LLIuIIa4 Banned User - PITA and a racist

    Occupation:
    play poker
    Location:
    Russia
    Well, sorry I did not literate to your surprise, I found your translation of the phrase.
    Your sarcasm is misplaced in this case ..
     
  28. Mar 15, 2012
  29. Nate

    Nate Ueber Meister CAG webmeister

    Occupation:
    Monster
    Location:
    Cyberspace
    Well said.... :confused:

    Max - You misplaced your Sarcasm somewhere... Please recover it.

    Sorry - The translations are funny and I see exactly where Max is coming from :)

    Nate
     
    3 people like this.
  30. Mar 15, 2012
  31. LLIuIIa4

    LLIuIIa4 Banned User - PITA and a racist

    Occupation:
    play poker
    Location:
    Russia
    Sorry guys, but Google translator all I have) so if you do not like my dialogue, then just ignore it, let's dispense with your jokes and comments ..
    many times on the Red Square, I was approached by foreigners, and they spoke Russian incorrectly, but I, unlike you not to laugh at them ..
     
  32. Mar 15, 2012
  33. Nate

    Nate Ueber Meister CAG webmeister

    Occupation:
    Monster
    Location:
    Cyberspace
    My apologies if I offended you :)

    The translation is funny, so that is not laughing at YOU... Just the translation by Google. Hopefully Max can sort out your problem and Google can translate to an extent that he can understand you.

    Cheers,

    Nate
     
    1 person likes this.
  34. Mar 15, 2012
  35. maxd

    maxd Complaints (PAB) Manager Staff Member

    Occupation:
    The PAB Guy
    Location:
    Saltirelandia
    You've just proven my point with an excellent example: what you just said here makes no sense in English. Sorry, I'm not trying to be be difficult. I'm just trying to let you know that auto-translation seldom is as good as people assume it will be, especially if you don't speak the target language. Trust me, I live in a country where I do not speak the native tongue very well at all. Auto-translation alone is just not up to the task.

    "Sarcasm"? Where was that? No sarcasm intended. :confused:

    FWIW no one is making fun of you. We're trying to tell you that there is a problem here. Maybe _that_ got lost in translation.

    And, if I may say, if you think Google Translate is all you've got then you haven't tried hard enough. Ask here if someone can help you with your English, it certainly wouldn't be the first time someone has asked and got the assistance they needed. You'll probably get more volunteers than you can shake a stick at.
     
  36. Mar 15, 2012
  37. chuchu59

    chuchu59 gambling addict CAG PABnonaccred

    Occupation:
    EXECUTIVE
    Location:
    SOMEWHERE IN ASIA
    For what your assurance is worth frankly it means nothing as we dont know what happened. In fact, through posting a warning without supporting evidence it makes it like you are threatening the casino.

    Actually, even if you cannot communicate too well in English you should try your best to solicit assistance.
     
    1 person likes this.
  38. Mar 15, 2012
  39. maxd

    maxd Complaints (PAB) Manager Staff Member

    Occupation:
    The PAB Guy
    Location:
    Saltirelandia
    @LLIuIIa4: so far we've got native speakers of English and Chinese (sorry Chu if I'm mistaken here) and a Russian speaker all trying to tell you the same thing: get some help with your English. Either we're all SOBs or what we're trying to say has some merit to it. Please consider that possibility before you take (further) offense.
     

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