Casino Complaint unexplained ban superiorcasino

[LLIuIIa4]

I don't think this is what is at issue. Your Neteller is "Verified", which means that you have sent documents to Neteller, and completed the procedure to verify a bank account attached to your Neteller account. This indicates documentation is not at issue either, nor the validity of your deposit.

Knowing this is a Rival white label, this leaves only one thing, "bonus abuse" and the player database. This is further proof that this should never have got this far in the first place. The free chip should not have been available in the lobby to start with, let alone you being further strung along by CS into making the pointless deposit.

Further, you should steer clear of Cassava Enterprises, as they too have a similar issue with their white labels, and you will probably have one of them locking your account and/or confisacting your winnings after claiming a bonus they have aggressively marketed to you via email.

переведите пожайлусто. Когда я делал депазит мне и в голову не могло придти ,то что они хотят нажится моими 30$ , и думал что такая компания не станет разводить меня на депозит.. Так же я не нашел их в "черном списке казино" ,То что они решили "продать свою репутацию" за копейки , в голове не укладывается

 

[LLIuIIa4]

Also, the OP`s Neteller account is in English when there is a Russian option........................

I specifically chose the English language that would put a screenshot here. (which would all be clear.) And so I always use the Russian language

 

[vinylweatherman]

Well, the way I saw it was - The cheapest way to load your Neteller account, as you are aware of it costs extra to convert one currency to another when you deposit, so, I done a quick google to see if there could possibly be a Euro connection with a none EU country (hence that link), so Russians can have, and it appears many do so, a Euro currency bank account, which ofc would involve no currency conversion rate when loading your Neteller account via your bank account, with this in mind would casinos see alarm bells when a Russian customer deposits using Euro`s?.

Also, the OP`s Neteller account is in English when there is a Russian option........................

View attachment 32032

Casino's don't care whether it is easier or better for a Russian national to choose the Euro over the Dollar for their Neteller currency. If their terms dictate that a Russian player must play in Dollars, rather than the Euro, then any savings through being able to fund Neteller more cheaply are outweighed by the exchange mark-up applied by Neteller each way when using a Euro denominated Neteller acount to deposit and withdraw into Dollar denominated casino accounts.


It would make more sense for a Russian player to have TWO Neteller accounts, one in Euros, and one in Dollars, but this is against Neteller's terms, so one has to be chosen over the other, and then stuck with long term.

 

[Superior]

I'm still checking into this. Asking someone for details.

But after reading through some of the notes, I can see that you were extremely rude to our employees and threatened to go to the forums even before they were able to investigate it. This is not a good way to start a resolution.

Having said that, I'll get back to you with details as I get them.

 

[Seventh777]

Casino's don't care whether it is easier or better for a Russian national to choose the Euro over the Dollar for their Neteller currency. If their terms dictate that a Russian player must play in Dollars, rather than the Euro, then any savings through being able to fund Neteller more cheaply are outweighed by the exchange mark-up applied by Neteller each way when using a Euro denominated Neteller acount to deposit and withdraw into Dollar denominated casino accounts.


It would make more sense for a Russian player to have TWO Neteller accounts, one in Euros, and one in Dollars, but this is against Neteller's terms, so one has to be chosen over the other, and then stuck with long term.

My query here isn`t what currency he deposits with, it`s what currency he uses to load his account with - USD, he could still load his account with the Euro, and overall it would be cheaper in the long run especially if he uses his e-card at ATM`s.

 

[LLIuIIa4]

I'm still checking into this. Asking someone for details.

But after reading through some of the notes, I can see that you were extremely rude to our employees and threatened to go to the forums even before they were able to investigate it. This is not a good way to start a resolution.

Having said that, I'll get back to you with details as I get them.

I'm rude? this is a joke? I just wrote that they would have explained the reason for locking the account, and I get them a link to the complaint .. so do not lie
Then I warned that if you do not return at least a deposit, I will write in the security department netteler, and today I have already written to them, they also promised to help me with the problem

 

[LLIuIIa4]

переведите пожайлусто . Не надо пользоваться тем что у меня проблемы с английским и выставлять меня тут идиотом , если для вас просьба обьяснить причину блокировки аккаунта , это грубость то мне очень жаль вас

 

[The Dude]

I'm rude? this is a joke? I just wrote that they would have explained the reason for locking the account, and I get them a link to the complaint .. so do not lie
Then I warned that if you do not return at least a deposit, I will write in the security department netteler, and today I have already written to them, they also promised to help me with the problem

Please refrain from being rude. Threatening casinos with bad press (via the forums) is a quick way to have your forum account closed.

Also, please keep the Russian limited to Private Messaging. Even though a large percentage of our members are not native English speakers, it is the language of our forum. Thank you.

 

[LLIuIIa4]

Please refrain from being rude. Threatening casinos with bad press (via the forums) is a quick way to have your forum account closed.

Also, please keep the Russian limited to Private Messaging. Even though a large percentage of our members are not native English speakers, it is the language of our forum. Thank you.

I'm not rude, or do you think that the phrase "Explain to me the reason for my ban" is rude?

 

[SlotMonster]

@ Superior: why the support is unable to tell the player why his account was locked?

I apology for Russian language. The OP will be dealing with me via PMs and will be sending him translated posts.

 

[The Dude]

I'm not rude, or do you think that the phrase "Explain to me the reason for my ban" is rude?

I'm having a bit of Déjà vu here:
https://www.casinomeister.com/forums/threads/manhatten-slots-dont-withdrow.49110/

You've racked up a lot of posts complaining about two casinos. Suggestion: please chill out (calm down). Thank you.

 

[vinylweatherman]

I'm not rude, or do you think that the phrase "Explain to me the reason for my ban" is rude?

The rudeness may be the result of the English that comes out of Google Translate. In reverse, the Russian translation from the CS replies may look obstructive, racist, etc to yourself.

Poor CS often comes from white label casinos, and the lack of a reason for the locking would be a result of lowly CS being the point of contact for the player, but not having proper access to the information needed to answer a query that falls outside their pre prepared scripts.

Poor internal structure, management, and internal communication is what leads to such an issue getting as far as the player being led to make their deposit before they are informed that they are not welcome. It is also possible that CS got it wrong when saying the documents had been verified, and in fact the locked account came as a result of security having the same doubts about the birth date as caused the problems earlier at Club World.

Club world were able to clarify matters after asking for additional information, so there is no reason why Superior can't sort this out.

You need to find out what it is about your documents that is causing these issues. Unless you are the Queen (of the UK), you can only have one birthday.

 

[LLIuIIa4]

why, then, no problem netteler approve my documents? I Have one Dob..

 

[Superior]

Hi,
I had a discussion with accounting. We're going to process your cashout for $80. You will see it in a few days. Good luck to you.

As an FYI to everyone else, we do not use Rival's white label support. We do all of our VIP support in house and work with a long term partner for international support and ironically most of our CS reps are native Russian speakers.

We are always available to assist with player issues, even though we are not very active here (which I guess is a good thing)

Thanks for the heads up Bryan.

 

[LLIuIIa4]

Hi,
I had a discussion with accounting. We're going to process your cashout for $80. You will see it in a few days. Good luck to you.

As an FYI to everyone else, we do not use Rival's white label support. We do all of our VIP support in house and work with a long term partner for international support and ironically most of our CS reps are native Russian speakers.

We are always available to assist with player issues, even though we are not very active here (which I guess is a good thing)

Thanks for the heads up Bryan.

you still did not answer, I want to know the reason for my ban

 

[chuchu59]

@LLIuIIa4: so far we've got native speakers of English and Chinese (sorry Chu if I'm mistaken here) and a Russian speaker all trying to tell you the same thing: get some help with your English. Either we're all SOBs or what we're trying to say has some merit to it. Please consider that possibility before you take (further) offense.

You are not mistaken Max but we have so many dialects in China. I cant speak much Putonghua which is the official language but I can speak Cantonese(dialect) really well. If I were to participate in a say, French or Portuguese forum I would show some respect by trying my best to ensure what I wrote was fully understood while being civil all the time.

 

[maxd]

... If I were to participate in a say, French or Portuguese forum I would show some respect by trying my best to ensure what I wrote was fully understood while being civil all the time.

Yes, me too. Seems that's not everyone's SOP (Standard Operating Procedure) though, and more's the pity IMHO.

 

[SAunnyS72]

You are not mistaken Max but we have so many dialects in China. I cant speak much Putonghua which is the official language but I can speak Cantonese(dialect) really well. If I were to participate in a say, French or Portuguese forum I would show some respect by trying my best to ensure what I wrote was fully understood while being civil all the time.

I hate it when people say do they speak Chinese? or do speak Indian? ... There are no languages called Chinese or Indian ... The main Chinese languages are Cantonese and Mandarin ( am I right chu?) and India has a hundred different dialects as well. People need to travel and educate themselves a bit more lol

Anyway, back to the point, I must say I was watching this thread from an objective point of view and I am not sure why it came across to me as we as a forum, ganged up on the poor guy. Fair enough people here have tried to help and fair enough he seemed rude at times, but I don't believe in kicking a man when he is down and this guy, for whatever reason, was down on his luck.

We need to be a bit more accepting and give people the benefit of the doubt before latching onto one shortfall and jumping on one guy like a pack of wolves. I am a big supporter of the English language but we need to respect there are a LOT of people in the world that don't know how to speak it. We need to take the higher path and help those that are finding it difficult to communicate because we CAN. A very extreme example, if a blind man walking down the street waks you with his stick coz he didn't see you were there, wouldnt you help him? Or will you just wak him back ... This guy doesn't understand he is coming across rude, we know he is coming across rude because of the translations yet we keep carrying on.

Trust me I am not criticizing any 'one' person individually. I am saying this as we collectively look a bit weird.

Good luck all!

 

[chuchu59]

I hate it when people say do they speak Chinese? or do speak Indian? ... There are no languages called Chinese or Indian ... The main Chinese languages are Cantonese and Mandarin ( am I right chu?) and India has a hundred different dialects as well. People need to travel and educate themselves a bit more lol

Anyway, back to the point, I must say I was watching this thread from an objective point of view and I am not sure why it came across to me as we as a forum, ganged up on the poor guy. Fair enough people here have tried to help and fair enough he seemed rude at times, but I don't believe in kicking a man when he is down and this guy, for whatever reason, was down on his luck.

We need to be a bit more accepting and give people the benefit of the doubt before latching onto one shortfall and jumping on one guy like a pack of wolves. I am a big supporter of the English language but we need to respect there are a LOT of people in the world that don't know how to speak it. We need to take the higher path and help those that are finding it difficult to communicate because we CAN. A very extreme example, if a blind man walking down the street waks you with his stick coz he didn't see you were there, wouldnt you help him? Or will you just wak him back ... This guy doesn't understand he is coming across rude, we know he is coming across rude because of the translations yet we keep carrying on.

Trust me I am not criticizing any 'one' person individually. I am saying this as we collectively look a bit weird.

Good luck all!

We dont call it 'mandarin' anymore but rather'putonghua' which sounds more affectionate as it means common language or rather language for the common people. I dont blame people who dont understand just as I sometimes dont understand the cultures of people from other countries.

As for the OP , if he wants to make himself understood he should try his utmost in making us aware of his problems. A week or so ago he started a thread claiming he was being discriminated for being Russian at Club World. This is a serious accusation and he must show us hard evidence to back his claim. In the end, it seems that it stemmed from a language barrier and the casino displayed nothing to indicate this was racial discrimination.

This forum has no love for Rival casinos (with the possible exception of Slotocash) so what most people want is a more vivid description of what happened. I may be wrong but the OP may have been fishing for free chips and most Rivals do offer this while frowning on them through the activation of a negative database. I just hope the OP can come clean on this and we can then try to help him from there.

I think he is a bright individual so he should know that posting in an English forum in Russian would at least be considered rude if not downright wrong.

 

[SAunnyS72]

We dont call it 'mandarin' anymore but rather'putonghua' which sounds more affectionate as it means common language or rather language for the common people. I dont blame people who dont understand just as I sometimes dont understand the cultures of people from other countries.

Thanks Chuchu. I always love learning things about different cultures.

As for the OP , if he wants to make himself understood he should try his utmost in making us aware of his problems. A week or so ago he started a thread claiming he was being discriminated for being Russian at Club World. This is a serious accusation and he must show us hard evidence to back his claim. In the end, it seems that it stemmed from a language barrier and the casino displayed nothing to indicate this was racial discrimination.

This forum has no love for Rival casinos (with the possible exception of Slotocash) so what most people want is a more vivid description of what happened. I may be wrong but the OP may have been fishing for free chips and most Rivals do offer this while frowning on them through the activation of a negative database. I just hope the OP can come clean on this and we can then try to help him from there.

I think he is a bright individual so he should know that posting in an English forum in Russian would at least be considered rude if not downright wrong.

Sorry, I didn't know the back story about the OP posting stuff before. So I apologize if my post offended anyone. I was just trying to say we should be more understanding towards new posters... But I guess in this case I was wrong.

 

[SlotMonster]

Hi,
I had a discussion with accounting. We're going to process your cashout for $80. You will see it in a few days. Good luck to you.

As an FYI to everyone else, we do not use Rival's white label support. We do all of our VIP support in house and work with a long term partner for international support and ironically most of our CS reps are native Russian speakers.

We are always available to assist with player issues, even though we are not very active here (which I guess is a good thing)

Thanks for the heads up Bryan.

I think you missed or ignored my question: why the support is unable to tell the player why his account was locked?

And the player also asked what was the problem with his documents.

[derail]OMG!!! I was THANKED by VWM!!! [/derail]

 

[chuchu59]

I think you missed or ignored my question: why the support is unable to tell the player why his account was locked?

And the player also asked what was the problem with his documents.

[derail]OMG!!! I was THANKED by VWM!!! [/derail]

Hehe. I beat you to being thanked by VWM. It was yesterday or the day before.

Like you, I can never understand these reps. You ask a simple question and they beat around the bush. Next time we should just say 'Answer me dammit'.

 

[butterflyboogie]

harsh

do you think is normal to block my account without any explanation of the reasons?

That depends on the reasons. Seriously, it does. If you have 27 bogus accounts there then I'm surprised they are talking to you at all. If there was no provocation whatsoever and they just didn't like your birthday, or whatever, then maybe you've got reasons to grumble.

If you'd like us to dig into your case for you check out the Pitch-A-Bitch (PAB) service we offer: here. Before you do file a PAB please make sure you read the PAB FAQ and make sure you understand it because, among other things, it defines your responsibilities in the process.

I should warn you though: I am the guy that handles the PABs and I probably won't be too happy with auto-translated PAB details. In fact I'll likely ask you to get an English speaker to help you with your translation. Bet you never would have guessed that.

It's most likely a case of multi accounting anyway. Even in broken English the signs are all there.

Ah, now that's an assumption is it not? I understand where you're coming from but one should give the guy the benefit of the doubt. IMHO.

. Max...aren't you being a little harsh? I don't speak Russian, or Chinese but I can understand what this person is saying. FWIW, haggling them about English surely isn't the answer.

 

[butterflyboogie]

no you were not

We dont call it 'mandarin' anymore but rather'putonghua' which sounds more affectionate as it means common language or rather language for the common people. I dont blame people who dont understand just as I sometimes dont understand the cultures of people from other countries.

Thanks Chuchu. I always love learning things about different cultures.

As for the OP , if he wants to make himself understood he should try his utmost in making us aware of his problems. A week or so ago he started a thread claiming he was being discriminated for being Russian at Club World. This is a serious accusation and he must show us hard evidence to back his claim. In the end, it seems that it stemmed from a language barrier and the casino displayed nothing to indicate this was racial discrimination.

This forum has no love for Rival casinos (with the possible exception of Slotocash) so what most people want is a more vivid description of what happened. I may be wrong but the OP may have been fishing for free chips and most Rivals do offer this while frowning on them through the activation of a negative database. I just hope the OP can come clean on this and we can then try to help him from there.

I think he is a bright individual so he should know that posting in an English forum in Russian would at least be considered rude if not downright wrong.

Sorry, I didn't know the back story about the OP posting stuff before. So I apologize if my post offended anyone. I was just trying to say we should be more understanding towards new posters... But I guess in this case I was wrong.

. I agree with you totally. I felt a lack of compassion for someone that was atleast trying to talk here in the forum. It has to be frustrating wanting someone to understand what you are trying to say.

 

[SlotMonster]

Hi,
I had a discussion with accounting. We're going to process your cashout for $80. You will see it in a few days. Good luck to you.

As an FYI to everyone else, we do not use Rival's white label support. We do all of our VIP support in house and work with a long term partner for international support and ironically most of our CS reps are native Russian speakers.

We are always available to assist with player issues, even though we are not very active here (which I guess is a good thing)

Thanks for the heads up Bryan.

Then why your "Russian speakers" were unable to get back to the player using Russian language and explain everything in details? They obviously saw that he's from Russia (by reviewing his account) and barely speaks English. Instead of this they continued speaking to the player in English, making it even harder for him at least to understand what is going on.

I hope this question is not too hard to be replied, giving the fact that my native language is also Russian, and my English is still far from being good.

I look forward to hearing from you.

 

[maxd]

[apologies in advance for the derail]

. Max...aren't you being a little harsh? I don't speak Russian, or Chinese but I can understand what this person is saying. FWIW, haggling them about English surely isn't the answer.

"Harsh"? "Ganging up on the guy"? WTF?!? Are you people joking? Asking someone to put a little more effort into their attempts to communicate in English is "harsh"? Sorry, but if that is "harsh" then I think the real world is going to come as something of a shock to you.

The point is that my requests that he seek assistance with his English and not assume that a one-second effort on the web (Google Translate) would suffice are, I thought then and I still believe, perfectly reasonable and respectful. "Harsh" would have been to say something like "piss off if you can't be arsed to get a decent translation". That's not what I said, I recommended a perfectly reasonable way forward and, as it happens, I'd do the same again today if a similar situation came up.

As it happens in my job I deal with this and similar issues fairly frequently. A non-English speaker wants assistance from us, an English-speaking site, and they make their first attempt via the web, namely an auto-translator. Unfortunately the fact is that auto-translators are basically shit, they're just not up to the task at hand. Sure, for the simplest most rudimentary stuff they are mediocre, but they can seldom translate anything more complicated that "where is the 'loo?" without botching it up. Yet people get quite pissed-off when you tell them that. In my experience they are getting pissed off because you are asking them to put a bit more effort into it that just hitting the "Translate" button.

The web is a place that encourages a "type fast, click, and don't think twice" approach to things but translating from one language to the other is whole lot more complicated than that. Believe me, I know more than the average person might about such things because (a) my job (see above), (b) I live in a country where I don't speak the local language very well at all, and (c) because my wife does a fair amount of translation work professionally. There's not much point in pretending that translation is as simple as "cut, paste, Translate" because it simply isn't true, regardless of how easy and convenient it is to try that route.

"Harsh"? I don't think so! Harsh is when your face melts off not when someone politely asks you to try again. We're not children here and I see little purpose in proceeding as if we are.

[/derail]

 

[jetset]

And after all of this are we any the wiser as to why the OP was banned...an answer preferably in English from the casino would be nice here at this point.

 

[The Dude]

And after all of this are we any the wiser as to why the OP was banned...an answer preferably in English from the casino would be nice here at this point.

Exactly. C'mon Superior rep, this should have taken a 10-15 minute phone call. You have people hanging here.

 

[butterflyboogie]

[apologies in advance for the derail]

. Max...aren't you being a little harsh? I don't speak Russian, or Chinese but I can understand what this person is saying. FWIW, haggling them about English surely isn't the answer.

"Harsh"? "Ganging up on the guy"? WTF?!? Are you people joking? Asking someone to put a little more effort into their attempts to communicate in English is "harsh"? Sorry, but if that is "harsh" then I think the real world is going to come as something of a shock to you.

The point is that my requests that he seek assistance with his English and not assume that a one-second effort on the web (Google Translate) would suffice are, I thought then and I still believe, perfectly reasonable and respectful. "Harsh" would have been to say something like "piss off if you can't be arsed to get a decent translation". That's not what I said, I recommended a perfectly reasonable way forward and, as it happens, I'd do the same again today if a similar situation came up.

As it happens in my job I deal with this and similar issues fairly frequently. A non-English speaker wants assistance from us, an English-speaking site, and they make their first attempt via the web, namely an auto-translator. Unfortunately the fact is that auto-translators are basically shit, they're just not up to the task at hand. Sure, for the simplest most rudimentary stuff they are mediocre, but they can seldom translate anything more complicated that "where is the 'loo?" without botching it up. Yet people get quite pissed-off when you tell them that. In my experience they are getting pissed off because you are asking them to put a bit more effort into it that just hitting the "Translate" button.

The web is a place that encourages a "type fast, click, and don't think twice" approach to things but translating from one language to the other is whole lot more complicated than that. Believe me, I know more than the average person might about such things because (a) my job (see above), (b) I live in a country where I don't speak the local language very well at all, and (c) because my wife does a fair amount of translation work professionally. There's not much point in pretending that translation is as simple as "cut, paste, Translate" because it simply isn't true, regardless of how easy and convenient it is to try that route.

"Harsh", ha! Harsh is when your face melts off not when someone politely asks you to try again. We're not children here and I see little purpose in proceeding as if we are.

[/derail]

. Alrighty Then!!

 

[P.V.]

Exactly. C'mon Superior rep, this should have taken a 10-15 minute phone call. You have people hanging here.

The rep did suggest they aren't very active here, thought it was a good thing. Didn't they mean here at CM?

We are always available to assist with player issues, even though we are not very active here (which I guess is a good thing)

 

[KasinoKing]

Then why your "Russian speakers" were unable to get back to the player using Russian language and explain everything in details? They obviously saw that he's from Russia (by reviewing his account) and barely speaks English. Instead of this they continued speaking to the player in English, making it even harder for him at least to understand what is going on.

The Superior rep said "We do all of our VIP support in house..."
I would hardly think a player who only just signed up, claimed a free-chip and won would be classed as a "VIP"...
The way he worded that makes me think they use the Rival central support for "normal" players and only use their own support for VIPs.
I could be wrong though...

The rep did suggest they aren't very active here, thought it was a good thing. Didn't they mean here at CM?

I think he meant: Yes, here at CM. He thinks it's good because usually the only time reps get called upon is when there is a problem!
I could be wrong again though...

KK

 

[ksech]

Hi,
We are always available to assist with player issues, even though we are not very active here (which I guess is a good thing)


Thanks for the heads up Bryan.

Personally, I rather took offense to this statement. I used to play at this casino, a very, VERY long time ago. Now I'm very, VERY glad I can no longer play there. Why a rep wouild consider not being active on a casino forum a good thing is beyond me. You would think they would WANT to interact with the players, take the GOOD and the bad (it's not always bad!). The players are the best source for making your casino a better place to play, unless you really don't care what members/gamblers/visitors of the highly recognized Casinomeister site think. At days end, look to see how many people have passed through the cyber portal of meisterland.

Many reps may think this, but geesh, I don't know many who have actually come right out and posted a similar comment....

Oh yeah, how about answering the OP's question...

 

[LLIuIIa4]

Personally, I rather took offense to this statement. I used to play at this casino, a very, VERY long time ago. Now I'm very, VERY glad I can no longer play there. Why a rep wouild consider not being active on a casino forum a good thing is beyond me. You would think they would WANT to interact with the players, take the GOOD and the bad (it's not always bad!). The players are the best source for making your casino a better place to play, unless you really don't care what members/gamblers/visitors of the highly recognized Casinomeister site think. At days end, look to see how many people have passed through the cyber portal of meisterland.

Many reps may think this, but geesh, I don't know many who have actually come right out and posted a similar comment....

Oh yeah, how about answering the OP's question...

Unfortunately they still ignore me, but the security department netteler promised to help me, so I'm waiting until

 

[Superior]

Hello,

The player was banned for promotion abuse. He swept through most other Rivals in the last month and claimed every free offer. We are paying him his deposit plus winnings.

Support reps spoke to him in Russian today. I don't know why it continued in English initially.

We DO NOT use Rival's central support. We have dedicated support with another group (multilingual).

And yes - I meant not being active here is a good thing because we rarely have player problems. Our last login in December was to follow industry news. I can't remember the last time we had to answer a player issue here. I appreciate Bryan contacting me about the issue.

Thanks

 

[LLIuIIa4]

Hello,

The player was banned for promotion abuse. He swept through most other Rivals in the last month and claimed every free offer. We are paying him his deposit plus winnings.

Support reps spoke to him in Russian today. I don't know why it continued in English initially.

We DO NOT use Rival's central support. We have dedicated support with another group (multilingual).

And yes - I meant not being active here is a good thing because we rarely have player problems. Our last login in December was to follow industry news. I can't remember the last time we had to answer a player issue here. I appreciate Bryan contacting me about the issue.

Thanks

OMG I did the first time registered in your casino, (I am in my life was registrated in 3 casinos: in Manhattan Slots Сlub Gold and you casino) I demand proof! . No need to put me here fraudster

Why only after a deposit is blocked, if I cheat on your right you can block, without having to make a deposit. You will not find contradictions in what you say?

Where is the evidence, you start makes me angry, and forced to go and appeal to higher authorities. Believe me, I'll do it
P.s well you're here, "playing to the audience," I doubt very much that you whiwdrow the money, I do not believe you, I need only prove

Why did you start the dialogue in English knowing that I am Russian. you're trying to show that you are "honest company", you have used the fact that I have bad with English ..

 

[vinylweatherman]

Hello,

The player was banned for promotion abuse. He swept through most other Rivals in the last month and claimed every free offer. We are paying him his deposit plus winnings.

Support reps spoke to him in Russian today. I don't know why it continued in English initially.

We DO NOT use Rival's central support. We have dedicated support with another group (multilingual).

And yes - I meant not being active here is a good thing because we rarely have player problems. Our last login in December was to follow industry news. I can't remember the last time we had to answer a player issue here. I appreciate Bryan contacting me about the issue.

Thanks

Eh


My bullshit detector just went off the scale.

If you are TRULY independent, WTF do YOU care what he did at "other Rivals", this is YOUR casino, and YOUR chance to snare him as a customer.

If you REALLY had this info on him, the free chip wouldn't even have been in his lobby, let alone it getting as far as asking him to make a deposit.

Seems YOU are "linked to other Rivals", just as players are sometimes accused of being "linked to other accounts", or you are lying, and you ARE "just another Rival white label", all run by Solverstone/BonneChance, or whatever they call themselves now, with all the money coming out of one central pot, which makes what a player does "at other Rivals" relevant, as it is taking money from the same people running the white label empire behind the scenes.

Imagine Jackpot Factory saying my winnings are at risk, or locking me out, just because in the past month I took the freebies and welcome bonuses at, say, GoWild, 32Red, Lucky Emperor, and coming on here with the explanation; "this player was banned for promotion abuse, in the past month he has gone through a number of other Microgaming casinos, taking only the welcome offers, and then moving on".

This would NEVER happen, because unlike Rival white label casinos, these are REALLY independent of each other, and just don't care what playing strategy was used at a competitor, judgement will have been made ONLY from the playing strategy at THIS casino when it came to locking out.

The truth is you ARE using the centralised Rival support and player tracking system, and not very well either, as it SHOULD have ensured the OP had NO free chips or any other welcome offer available in the lobby.

It seems you have "crippled" the systems so that you only act when a player WINS, but is not driven away from LOSING by finding a lobby devoid of promotions.

I would also like to see a link to the part of the terms and conditions that says players may not have the free chip at Superior if they have already had a similar offer at a given number of other Rival casinos.


THIS is why Rival white labels often get a "beating" on the forum, they seem to want to have it both ways, or have their cake and eat it, yet when PLAYERS want the same, they are branded frauds and abusers.

If you believe a new player is only going to play the free chip and move on, just don't offer it to them, don't let them take it, lure them to deposit, and THEN start accusing them of all sorts of things as reason not to pay.

I realise you DID pay in this case, but not willingly.

The whole white label model is a deception, it tricks players into seeing a number of casinos that just happen to rent the same software, so they rightly believe that they can have one account at each, obey the terms at each, and not have any problems. In reality, they are separate entry points to the same underlying casino, and having an account at each is similar to having multiple accounts at one casino, so it DOES cause problems after a relatively small number of accounts has been opened.

NO operator, nor Rival themselves, has agreed to say how many accounts an individual is allowed across the whole Rival franchise, if anything, they have misleading implied that an individual can play at ALL of them, because they are not related to each other. You can certainly LOSE at all of them, no problem, but dare to win at just ONE, and the rest will drop you like a hot potato because they believe that if you won elsewhere, you are CERTAIN to win EVERYWHERE run by Rival. In a truly independent operation, if Jackpot Factory found out I had just won big at one of their competitors, far from locking me out, they would try to persuade me to play at THEIR casino with some of the winnings, rather than play it back where I won it.

This flawed "chase away the winners" policy might be why so many Rival white labels went bust. It has lead to big payouts from Rival casinos being played back at casinos with alternative software, as all the other Rival white labels have made the player feel unwelcome at any of them.

This leaves Rival with mostly free chip hunters, and net losers, as they have driven away the winners. Despite this, they continue to rely on the free chip model, to drive their player base higher.

The simplest solution is to admit the connection, and have the term "one free chip only at any one Rival casino as an introduction to the software" incorporated into the terms at each, and enforced through the centralised player database at the point of account registration. Being transparent about the true structure of Rival white labels would also mean that players would know where they stand, and be less shocked when a win at one causes bonuses to reduce or disappear at the others.

 

[Nifty29]

OMG I did the first time registered in your casino, (I am in my life was registrated in 3 casinos: in Manhattan Slots Сlub Gold and you casino) I demand proof! . No need to put me here fraudster

My bullshit detector just went off here too.

Superior CAN get details of your accounts at other Rival casinos....so they wouldn't say you had "swept" through many Rival casinos in the past month if they didn't have solid proof.

Making threats and posting 3 or 4 times in a row and shaking your fist usually indicates something dodgy, and people who lie about this kind of thing generally lie about other stuff as well.

Players like you who just cruise the net milking free chips make me ill. You're part of the reason why there are so many restrictions these days.

 

[LLIuIIa4]

My bullshit detector just went off here too.

Superior CAN get details of your accounts at other Rival casinos....so they wouldn't say you had "swept" through many Rival casinos in the past month if they didn't have solid proof.

Making threats and posting 3 or 4 times in a row and shaking your fist usually indicates something dodgy, and people who lie about this kind of thing generally lie about other stuff as well.

Players like you who just cruise the net milking free chips make me ill. You're part of the reason why there are so many restrictions these days.

My God are you Sherlock Holmes? explain one more time specifically for people like you I do not care for these penny before I start playing at the casino, I must ensure they withdrow the money or not (I'm playing on manhettanslots still make deposits, 'cause I was convinced that they pay me) in the second even if I've registered it in other casino Riva. There is nowhere written that I should get a bonus once a network of Riva.
you think you here the most intelligent? Empty your "guesses" there is not anyone interesting. Be kind to provide evidence, or do not write more

 

[vinylweatherman]

My bullshit detector just went off here too.

Superior CAN get details of your accounts at other Rival casinos....so they wouldn't say you had "swept" through many Rival casinos in the past month if they didn't have solid proof.

Making threats and posting 3 or 4 times in a row and shaking your fist usually indicates something dodgy, and people who lie about this kind of thing generally lie about other stuff as well.

Players like you who just cruise the net milking free chips make me ill. You're part of the reason why there are so many restrictions these days.

Granted, they can, and this is well known.

However, the casino are trying to claim they DON'T, and even when pressed, resist explaining to the player that the reason they got banned was because they were cruising the Rivals for the free chips. The fact that they can and do get this information means that they should never have offered the OP the free chip, and should certainly NOT have carried on the pretence that his winnings and play were legit just to get him to deposit, probably in the hope that he would break his habit and play the lot back. The claim they "don't use Rival central support" is not entirely true either, as they DO defer to Rival "central support" when it comes to player ratings and acting on their behaviour at other Rivals. Independent, and truly competing, casinos NEVER share this level of information between them, only that relating to fraud is ever shared via a central processor controlled database, and this is because in return they get information on fraudsters shared back by other operators.

In effect, Rival are treating smart play as fraud, and sharing the information in the same manner as information about fraud would be.

If casinos don't want players to go round playing the free chips, they shouldn't market them so heavily, often to the exclusion of mentioning any other reason for becoming a loyal player beyond taking the free chip and any welcome offers.

 

[chuchu59]

My God are you Sherlock Holmes? explain one more time specifically for people like you I do not care for these penny before I start playing at the casino, I must ensure they withdrow the money or not (I'm playing on manhettanslots still make deposits, 'cause I was convinced that they pay me) in the second even if I've registered it in other casino Riva. There is nowhere written that I should get a bonus once a network of Riva.
you think you here the most intelligent? Empty your "guesses" there is not anyone interesting. Be kind to provide evidence, or do not write more

He may not be Sherlock Holmes but you are no slouch either. There is nothing wroing in making a wild guess as there were many similar incidents in the past where players took every free chip on offer and caused a furore at the forums. Nifty cannot evidence of course and if you are in denial we give you the benefit of the doubt unless proven otherwise.

 

[vinylweatherman]

He may not be Sherlock Holmes but you are no slouch either. There is nothing wroing in making a wild guess as there were many similar incidents in the past where players took every free chip on offer and caused a furore at the forums. Nifty cannot evidence of course and if you are in denial we give you the benefit of the doubt unless proven otherwise.

If there is nothing in the terms forbidding it, this should not be a problem. It is the CASINO that has the problem through not having thought through their marketing strategy properly, yet decide to flood the internet with a deluge of white label casinos, each designed to appear to be independently run.

Free chips in particular are a bad marketing ploy because a player need never deposit, or not at least till the win. 100% welcome bonuses are bad enough, but at least there is a reasonable chance of the casino winning some money, as well as the player.

Rather than misrepresent the offer, they should make the free chip available by some kind of draw, where it is clearly stated that some players will NOT win a free chip for registering. The casinos could then justify offering free chips to some, and not to others, and could simply use the player ratings database to inform the "lucky draw" process that determines what, if any, free chip a new player gets. So long as the draw is not advertised as "random", they would not be doing anything wrong, and players who don't happen to win a free chip can be pointed to this rule as an explanation as to why not.

This would stop players from taking too many free chips across the Rival casinos, but in an honest manner that would leave free chip hunters nothing to complain about.

The problem is currently that there is no set number of free chips that a player can have, and they are not just there on the site, they are actively spammed and marketed to players regardless of whether or not they are the kind of players a casino would want to offer a free chip to.

Free chip hunters are out to make as much money as they can, JUST like the casino is. Some players use "legal" (within the terms), but questionable, tactics in pursuing this aim, JUST like the casino does.

 

[Superior]

I've had more time to review this and after speaking with our accounting department, I am of the opinion that this player should not have been banned for this reason and I am going to lift the ban until his cashout is completed. I decided within minutes of seeing this case that the player deserved to be paid so I am not sure how some people saw this as a 'reluctant' cashout.

Normally, a player should either be banned before (fraud, or internally linked accounts) or after the depositing and cashout process (for some other reason). Not during the process and when the the terms of the promo were not violated. This was an error and I have asked them to be careful in the future.

The other points of the case stated by me in earlier posts remain.

Thanks

 

[LLIuIIa4]

I've had more time to review this and after speaking with our accounting department, I am of the opinion that this player should not have been banned for this reason and I am going to lift the ban until his cashout is completed. I decided within minutes of seeing this case that the player deserved to be paid so I am not sure how some people saw this as a 'reluctant' cashout.

Normally, a player should either be banned before (fraud, or internally linked accounts) or after the depositing and cashout process (for some other reason). Not during the process and when the the terms of the promo were not violated. This was an error and I have asked them to be careful in the future.

The other points of the case stated by me in earlier posts remain.

Thanks

I certify that the account is unlocked, but the money is not paid (the money will go to my e-wallet, I will write here). It is a pity that I had to go to such measures, I would like all mutually decide, (but after the event with a casino eldaradlpeleys I do once I will not trust the casino) but the actions of the casinos have seemed suspicious to me ..In any case, I am grateful casinomeister site, and those who supported me, I hope the next time we meet with you not in the "complaints".I will actively participate in the forum, look for friends here and at the same time learning English

 

[chuchu59]

I certify that the account is unlocked, but the money is not paid (the money will go to my e-wallet, I will write here). It is a pity that I had to go to such measures, I would like all mutually decide, (but after the event with a casino eldaradlpeleys I do once I will not trust the casino) but the actions of the casinos have seemed suspicious to me ..In any case, I am grateful casinomeister site, and those who supported me, I hope the next time we meet with you not in the "complaints".I will actively participate in the forum, look for friends here and at the same time learning English

All Rivals take 2-5 business days for a cashout , even to an e-wallet. Since its the weekend now you are realistically looking at Thursday to receive your money. The sum is relatively small and since they promised to pay you in the forum you will definitely get it dont worry.

 

[vinylweatherman]

I've had more time to review this and after speaking with our accounting department, I am of the opinion that this player should not have been banned for this reason and I am going to lift the ban until his cashout is completed. I decided within minutes of seeing this case that the player deserved to be paid so I am not sure how some people saw this as a 'reluctant' cashout.
Normally, a player should either be banned before (fraud, or internally linked accounts) or after the depositing and cashout process (for some other reason). Not during the process and when the the terms of the promo were not violated. This was an error and I have asked them to be careful in the future.

The other points of the case stated by me in earlier posts remain.

Thanks

This may be YOUR opinion, but the point of contact for players is CS, and it clearly was not THEIR opinion that this player should be paid, nor even that any review of this decision was necessary. CS also claimed to not know the reason for the ban, they were just "following orders". Sounds very much like Rival central CS to me, and if this was indeed your own in-house team as you claimed earlier, they hardly seem any better.

If this player had not found you via this forum, would this decision have been reviewed through "normal channels" and the player paid?

Something must have caused this mistake in the first place, it didn't happen for no reason. Again it seems that what the Rival central database says is taken as the absolute arbiter of what action the casino takes, with it being a real effort to get such an automatic decision reviewed by a human being. This has always been one of the biggest problems with the white label Rival casinos, yet years later, they all blindly forge ahead with a flawed system, rather than each casino thinking for itself.

It has been corrected in this case, but the system that caused it is still in place, and I doubt a "be more careful in future" directive to CS is going to make much difference, after all, it didn't before, or the time before that, etc. Marketing for Rival will still push out these free chips as though they are the ONLY means to attract new players.

 

[Nifty29]

I certify that the account is unlocked, but the money is not paid (the money will go to my e-wallet, I will write here). It is a pity that I had to go to such measures, I would like all mutually decide, (but after the event with a casino eldaradlpeleys I do once I will not trust the casino) but the actions of the casinos have seemed suspicious to me ..In any case, I am grateful casinomeister site, and those who supported me, I hope the next time we meet with you not in the "complaints".I will actively participate in the forum, look for friends here and at the same time learning English

Are you going to apologize for the way you mistreated the customer service reps?

Seems you have a habit of getting nasty with anyone who doesn't agree with you.

 

[butterflyboogie]

I am so glad this casino admitted doing wrong towards this person. So many times it is assumed that the player is up to no good therefore it was good to see that this person was honest, the casino acknowledged their wrong doing rectified the problem and this site is here to help with situations like this. This was a win win for everyone...I like it!! BTW whether I agree with all if you all of the time doesn't matter, however I do respect the knowledge that you guys bring to the table. It certainly has made me more aware of situations...like never bet over $6.25 when using a bonus

 

[Nifty29]

I am so glad this casino admitted doing wrong towards this person. So many times it is assumed that the player is up to no good therefore it was good to see that this person was honest, the casino acknowledged their wrong doing rectified the problem and this site is here to help with situations like this. This was a win win for everyone...I like it!! BTW whether I agree with all if you all of the time doesn't matter, however I do respect the knowledge that you guys bring to the table. It certainly has made me more aware of situations...like never bet over $6.25 when using a bonus

The casino paid the player as they didn't breach any terms. Fair enough.

It doesn't mean the person is honest....in fact they have proven otherwise by denying they had other rival accounts, and been quite nasty to other members and the casino staff.

The comment you made about respecting but not always agreeing was a lovely thing to say. I love your attitude

 

[butterflyboogie]

I am so glad this casino admitted doing wrong towards this person. So many times it is assumed that the player is up to no good therefore it was good to see that this person was honest, the casino acknowledged their wrong doing rectified the problem and this site is here to help with situations like this. This was a win win for everyone...I like it!! BTW whether I agree with all if you all of the time doesn't matter, however I do respect the knowledge that you guys bring to the table. It certainly has made me more aware of situations...like never bet over $6.25 when using a bonus

The casino paid the player as they didn't breach any terms. Fair enough.

It doesn't mean the person is honest....in fact they have proven otherwise by denying they had other rival accounts, and been quite nasty to other members and the casino staff.

The comment you made about respecting but not always agreeing was a lovely thing to say. I love your attitude

. Nifty, I have always tried to trust people and give them the benefit of the doubt...sometimes I don't see the persons true reflection. I really don't understand the having other rival accounts; wouldn't you have that if you played several rival casinos? Maybe this person will apologize if an apology is warranted. We are only as good as our actions

 

[chuchu59]

It does seem that the op is a bonus hunter and he is actually very conversant with the casino rules. Technically speaking, any player who abides by the casino terms should be paid. The player may no longer be wanted but they must pay out. The true nature of bonus hunters is that they never return after casing out on a freebie so I suspect that if one cries foul over a locked account or something else like discrimination its actually a distraction over the true issue ie getting paid. The last post from the op reveals his true colours. The account was unlocked but he remained unpaid!(as yet that is). These people are good at psychology and keep tugging at people's hearts and let 'benefit of the doubt' get into play. I am stubborn and will only believe the op if he continues to use his own money to deposit and play. Otherwise, the casinos have only themselves to blame for offering these free chips and Rival in particular.