Hi,
I'm new here, so please excuse me when this is not the right "section" in the forum.
This isn't really a complaint, at least not yet, but more of a question.
I won 3.5k on Bet Sofa and while I was playing I saw that my First Name on my profile was wrong. I then checked my account and saw that (due to a Google autofill, I assume, since there is no other explanation) my name and birthdate were wrong.
Furthermore, I informed the casino which asked me for my ID and Birth certificate which i provided.
I did the first step here and informed them that something went wrong and i would like to change my name and birthdate. This was before winning anything.
They answered me that this case is under review, and they will contact me in 7 days.
My question is: Should i be afraid that the casino will keep my money?
As I said, it was a Google autofill mistake. I deposited from my Bank account. Provided them with a picture of the bank transfer and that indeed i was the one who deposited and no one else.
This is the only account on their site. No one else is playing casino in my family, so I am the only one who could open and opened an account on this site.
My E-Mail address as well as my normal name and the name which autofill accidentally entered are not used in any way on this casino whatsoever. Despite the account I just made ofcourse.
So the only thing from preventing me to cashout is the First Name and Birth Date error.
Again for easier understanding:
E-Mail: Correct
Phone Number: Correct
Last Name: Correct
Complete Address: Correct
First Name: Wrong
Birth Date: Wrong
Is this enough for the casino to keep my money? Or is this only a typo which happens from time to time and can be solved easily? Is there anything I can do more, except for the documents i emailed them?
I am very afraid that they will use this as a loophole despite the fact that i was the one who told them that a mistake was made on my site, so that there was no fraudulent behavior.
I'm new here, so please excuse me when this is not the right "section" in the forum.
This isn't really a complaint, at least not yet, but more of a question.
I won 3.5k on Bet Sofa and while I was playing I saw that my First Name on my profile was wrong. I then checked my account and saw that (due to a Google autofill, I assume, since there is no other explanation) my name and birthdate were wrong.
Furthermore, I informed the casino which asked me for my ID and Birth certificate which i provided.
I did the first step here and informed them that something went wrong and i would like to change my name and birthdate. This was before winning anything.
They answered me that this case is under review, and they will contact me in 7 days.
My question is: Should i be afraid that the casino will keep my money?
As I said, it was a Google autofill mistake. I deposited from my Bank account. Provided them with a picture of the bank transfer and that indeed i was the one who deposited and no one else.
This is the only account on their site. No one else is playing casino in my family, so I am the only one who could open and opened an account on this site.
My E-Mail address as well as my normal name and the name which autofill accidentally entered are not used in any way on this casino whatsoever. Despite the account I just made ofcourse.
So the only thing from preventing me to cashout is the First Name and Birth Date error.
Again for easier understanding:
E-Mail: Correct
Phone Number: Correct
Last Name: Correct
Complete Address: Correct
First Name: Wrong
Birth Date: Wrong
Is this enough for the casino to keep my money? Or is this only a typo which happens from time to time and can be solved easily? Is there anything I can do more, except for the documents i emailed them?
I am very afraid that they will use this as a loophole despite the fact that i was the one who told them that a mistake was made on my site, so that there was no fraudulent behavior.