The joke that is Betfair.

[Non_Partisan_77]

Hi,

After an incident yesterday, I googled around and found you. I felt compelled to write this. Please read below.

I am an experienced gamer. I actually like Betfair's Exchange. I also play their Casino Games. How I wished I had known of you and your 'rogue' rating of Betfair.

Please refer to the attachments below. I played Hold-Em. I obtained a Full House with my hole cards and the first three cards, i.e. flop. Betfair basically cheated me. I'd even say that they were racist.

1.
I had a Full House with my hole cards and the flop. Only a stupid idiot would fold. This was the initial excuse given. I feel that that they came up with this BS excuse because I am 'Asian'. Even if I lost the hand to a, say, Royal Flush, I would still get 30-1 for the Ante. It would make no sense to "fold". Unless... Betfair hinted that I am a "stupid Asian".

2.
I note that this happened as soon as I upped my bet amount. See attachments. I was wagering £5 games. The minuted I played £10, I obtained a Full House. Then, the BS excuse.

3.
Note the game time-stamps. More time was taken on the final game, the Full House hand. I was chuffed and made sure I played correctly. If Betfair want to lie further and say that I was "careless", this would not wash.

I play this game often. I know the rules of the game. The initial "you folded" excuse was a joke and as I have made my feelings clear - I thought it to be racially prejudiced.

I asked to have my account closed. The lies and perceived prejudice sickened me. Was on hold for 24 minutes. Then, 19 minutes. Was told that I would get a call-back. Nothing was forthcoming.

This morning, I went on Live Chat to make sure that my account was closed. I was given a different 'excuse'. I suppose they realised just how foolish an excuse "I folded" was. But see their new excuse:
John: I can assure you that not one of our team are racist in any way and treat all equally. I appreciate how frustrating this must all have been for you however if a disconnection prevents a hand from being played in this instance we are limited as to what we can assist you with if this was not confirmed at our end.

Now, they say 'disconnection'. If so, why not continue from where left off? If "not confirmed", why not resume game?


Betfair is indeed a rogue casino. They merged with Paddy Power and are bigger now. A more reputable name. But they behaved like this?

I have lost all confidence in online gaming.

 

[dionysus]

I wouldn't lose all confidence in online gaming quite yet.
While Betfair may be rogue, there's plenty of reputable casinos to be found here.

Check the accred list, do due diligence in your research, ask Qs and abide by Ts and Cs and you'll be right as rain. Gl.

 

[ricky]

Who are we to believe

a random internet nobody ?

A billion dollar company who shares their software with many other casinos?

And playing the race card? considering they have a macau section on their site???

Get lost and next time gamble only when you have full mental capacity

 

[lockinlove]

I dont get the racist stuff at all but ok

 

[dionysus]

Who are we to believe

a random internet nobody ?

A billion dollar company who shares their software with many other casinos?

And playing the race card? considering they have a macau section on their site???

Get lost and next time gamble only when you have full mental capacity

I'm not saying we need believe every detail of the op's post.
But as to who to believe?
How about Bryan who put Betfair in the rogue pit:
https://www.casinomeister.com/rogue-casinos/

 

[ricky]

I'm not saying we need believe every detail of the op's post.
But as to who to believe?
How about Bryan who put Betfair in the rogue pit:
https://www.casinomeister.com/rogue-casinos/

that was due to a certain issue, bryan required all happy hour'ers to be paid, the cost to betfair of paying them >>>>the cost of being in the rogue pit

And abusers hammering that offer is what led to that issue in the first place, so dont abuse a promo and youll most likely be fine at betfair.

 

[dionysus]

that was due to a certain issue, betfair advertise all over the uk, casino included, heck its one of the biggest online gambling sites in the world

Bryan puts a bit more thought and weight into his decisions than 'a certain issue'.
Play and defend if you'd like - just remember, you'll have little (read: no) recourse here if you get screwed over.

ps - advertising dollars does not a good casino make.

 

[ricky]

Bryan puts a bit more thought and weight into his decisions than 'a certain issue'.
Play and defend if you'd like - just remember, you'll have little (read: no) recourse here if you get screwed over.

ps - advertising dollars does not a good casino make.

definitely true but my belief is that the only way the casino side of betfair would stay afloat would have been to deny winnings to the AP/abusers.

Pretty much everywhere that rates them low describes the happy hour promo

i also dont see genuine complaints like i do with other casinos, even accredited casinos? or are complaints about rogue casinos banned?

 

[dionysus]

definitely true but my belief is that the only way the casino side of betfair would stay afloat would have been to deny winnings to the AP/abusers.

Pretty much everywhere that rates them low describes the happy hour promo

i also dont see genuine complaints like i do with other casinos, even accredited casinos? or are complaints about rogue casinos banned?

Not banned, as evident by the one above.
I'd wager you don't see many complaints here as cm members, knowing Betfair isn't inclined to work with the forum to resolve issues, don't touch them with a barge pole.

 

[Non_Partisan_77]

Who are we to believe

a random internet nobody ?

A billion dollar company who shares their software with many other casinos?

And playing the race card? considering they have a macau section on their site???

Get lost and next time gamble only when you have full mental capacity

1.
A "random internet nobody" who can provide screenshots and Live Chat messages.

2.
Having moved into contracting, I have the mental capacity to earn a 4-figure daily rate... on multiple contracts.

3.
Of course it's prejudice. What else could it be? LOL! "folded" changed to "internet connection error"? If my name was John Doe, they'd investigate. properly.

4.
This was not a promotion. I have been with Betfair for years.

5.
Who loses? They do! I enjoy a game and a punt. I can afford to. Betfair knows this. They now lose my custom.

6.
Yes! Again, they were racially prejudiced. If it was John Doe, they would have investigated and when I called (Live Chat and e-mail yielded nothing), even the person on the other end felt that it was really odd - lol - to "fold with Full House" - and put down a note on my account to have it looked at. But I was having none of it. The Live Chat person was an a-hole. In my line of work, if you treat customers so horribly, even when it can be proved that it was Betfair's fault (c'mon! fold? then disconnected? why can't resume if disconnected?), you will readily lose clients.

7.
As mentioned by someone, Betfair is a rogue casino.

 

[dionysus]

I see nothing to indicate racial prejudice.
Regardless, your best bet now is to let your wallet talk and play where you feel valued in regards to customer service.

 

[Non_Partisan_77]

I wouldn't lose all confidence in online gaming quite yet.
While Betfair may be rogue, there's plenty of reputable casinos to be found here.

Check the accred list, do due diligence in your research, ask Qs and abide by Ts and Cs and you'll be right as rain. Gl.

True. But you'd expect the likes of Betfair/Paddy Power to be reputable.

They have not denied that I did get a Full House, etc. They claim that "I folded". Only a f**king idiot would fold. The Hold Em game is as such, even if the dealer had AA, and the last 2 cards came out AA, i.e. Aces 4-of-a-kind, I would still win 30-1 on the Ante bet. I feel that when they realised just how foolish the excuse was, they changed it to "connection error". This is another joke. If connection problem, then why was the game not resumed?

When you remove all that is impossible, whatever remains, no matter how improbable, must be the truth.

 

[petro]

It's not a rational business decision for Betfair to be racist considering that Asians have a reputation for being some of the highest spending gamblers in the world.
I think that deflects from the issue.

From what I've read, it seems Betfair said OP disconnected and that folded his hand and OP seems to deny this happening.
I think it's a simple case of he said she said and can't be decided.

That's an interesting question: should Betfair's word outweigh OP's word. And I don't know the answer to that.

 

[Non_Partisan_77]

It's not a rational business decision for Betfair to be racist considering that Asians have a reputation for being some of the highest spending gamblers in the world.
I think that deflects from the issue.

From what I've read, it seems Betfair said OP disconnected and that folded his hand and OP seems to deny this happening.
I think it's a simple case of he said she said and can't be decided.

That's an interesting question: should Betfair's word outweigh OP's word. And I don't know the answer to that.

Pietro,

Not entirely true.

1.
At first, the first Live Chat soon after it happened yesterday, Betfair said that "I folded". I pointed out that it was simply ridiculous for a person to "fold", when it was a 30-1 winning hand irrespective of the dealer's cards.

2.
As you can see from the screenshots, the wager was £10 + £10. If I did not have enough of a balance to deal, i.e. another £20, the game would not have allowed me to place the £10 + £10 bet in the first place. There was simply no way for me to lose. Why would anyone "fold" when it was a dead-cert winning hand? Betfair knows this!

3.
Had a conf call with Singapore this morning. Saw that there was still no e-mail response from Betfair. My account was still active and not closed with my personal details expunged. So, I went on Live Chat again. I requested again that my account be closed and cited the issue at hand. Having realised just how stupid their initial excuse was, Betfair Live Chat said this morning that is was a disconnection. I challenged this new BS, stating that a disconnection should not cancel a game, but return the game to the state before disconnection. If disconnection = fold = lose, Betfair can rake it in by simply having games disconnected. Their excuses are revolting - an insult to my intelligence.

3.
I am a terribly accomplished consultant. Before cancer struck lat year, I travelled the world on client engagements. I know what prejudice is all about and the initial BS of "I folded" reeks of racial prejudice, as though I am some 'stupid Asian'. I agree that it is not a "rational business decision", but you cannot regulate human behaviour.

4.
A quick check would show that I deposited £300 yesterday. Funnily enough this is the same amount which the system refused to pay out, i.e. 30-1 on £10. They lose.

 

[Non_Partisan_77]

I add...

Logic dictates that no 'rational' system would allow a player to 'fold' on a Full House, without some sort of prompt to warn against this. It makes no sense.

 

[The Dude]

Hi,

After an incident yesterday, I googled around and found you...

Eh? Isn't this you?
https://www.casinomeister.com/forums/threads/giving-up-on-online-casinos.52777/

 

[SpinUk]

Hilarious. The Op giving it big time with their £10 table stakes (big whoop) and then we find its a duplicate account to give another self-aggrandising non-sensical rant about a bookmaker. I don't think gambling agrees with you my friend, maybe take up another hobby.

"...you cannot regulate human behaviour". Oh the irony

 

[Non_Partisan_77]

Yup, it is me. I tried to post with that old one. But it was not active. So made a new one.

 

[Non_Partisan_77]

Betfair has a f**ked up system. But somehow, it's 'my fault' that their system messed up.

LOL! I 'folded' when I was sure of getting a return of 30-1 on a £10 wager.

LOL! You just can't make this up.

 

[Non_Partisan_77]

A quick check of my bank statement shows that I deposited some £3k+. Which is about right, as I don't lose more than a day's rate. You tell me? Who loses?

Seriously, how can they say that the software "disconnected" and thus folded?

Why can't they just be truthful for once? The wanted to return the £20 as a "goodwill gesture". Told them to keep it.

 

[The Dude]

Yup, it is me. I tried to post with that old one. But it was not active. So made a new one.

Why did you lie and claim you found his site by Googling it? You were already a member. You have a history here - and if an account is dormant, you simply ask that it be reopened. Or make a post acknowledging the other account. It also states clearly in the rules not to open additional accounts:

1.9 - Do not register an account fraudulently. Fraudulent accounts are defined as accounts created specifically to flame others (hiding behind a mask of anonymity), or accounts opened primarily to spam the board, act as shills, trolls, sock puppets, or any other anti-social behavior. Do not register more than one account in the forum. Additional accounts will be deemed as bogus, and you may find yourself out on the sidewalk lying on your back staring at the stars. If you share a computer with another member (boyfriend, girlfriend, pet goldfish...), please let us know so that we won't suspect you of being dodgy.

To come in here acting like some newbie is treating the membership like a bunch of chumps.

You are not a newbie, you knew what you are doing. I couldn't care less if you have a problem at Betfair - you should have known better. And you should not have lied to me or to the community.

Your veracity and trustworthiness = 0.

 

[Non_Partisan_77]

The best joke?

I just called to make sure that my account was closed. They won't expunge my details though, e.g. remove my card details, etc. When I asked why, the person commented that it's because of the amounts that I have played. LOL! This is exactly why I want my details removed! Looks like I need to cancel and get replacement cards.

 

[vinylweatherman]

Irrespective of whom the OP might be, a disconnection should NOT cause a player to lose an in-play guaranteed winning wager. Normally, the game state is saved and can be continued from where play left off. This is basic good practice since the internet is inherently unstable, and the occasional disconnection is inevitable. In a player vs casino situation, there is no excuse for not resuming other than having software from the 1990's. An acceptable alternative would be to use "basic strategy" to complete a game on behalf of the player, which in this case would not be to "fold".

I play Microgaming, and the NORM with this software has always been to preserve the game state and allow completion after reconnection, and the original software WAS written in the 1990's.

Bumbling and incompetent CS at Betfair has lead to the current escalation where the OP feels they are being mocked by initially being told they had chosen to fold, and this has been taken as a racist slur as the alternative would be that the CS agent was stupid enough to accept that one of it's players would choose to fold such a hand rather than accept the possibility that Betfair's own software had malfunctioned and needed investigation.

It's not the first time that failure to invest in adequate CS has made a casino look stupid, as from the players' point of view the CS agent speaks for the company, so if a CS agent comes out with some remark that shows a lack of understanding of even the basics of the games they offer, it reflects that lack of understanding off the company as a whole.

Returning the stake is an insult. They should manually restore the game and play it through using basic strategy on behalf of the player, and this should be the outcome of the wager. They should then fix whatever bug in this game can't handle disconnections properly.

 

[Jono777]

Forgive me but I cannot see where the confirmation of racism has come into this matter.

ANY poorly trained CS agent could have spoken to ANYONE like that, not that it is great or I condone it but unless they type during chat or say over the phone racist statements that I think its more a case of either poor assumption or paranoia!

 

[Non_Partisan_77]

Why did you lie and claim you found his site by Googling it? You were already a member. You have a history here - and if an account is dormant, you simply ask that it be reopened. Or make a post acknowledging the other account. It also states clearly in the rules not to open additional accounts:




To come in here acting like some newbie is treating the membership like a bunch of chumps.

You are not a newbie, you knew what you are doing. I couldn't care less if you have a problem at Betfair - you should have known better. And you should not have lied to me or to the community.

Your veracity and trustworthiness = 0.

I did google! To find out about Betfair. That's when I found out that you have listed them as rogue!

But yes, reading back, it can be construed as though I am a newbie. Poor choice of words. I just wanted to get my screenshots up. I also have the full Live Chat messages.

To be clear...

The sportsbook bit is OK. Place £10k on odds of 1.15, get back a tidy sum. Or a double or treble on really low odds.

The Games are a different story! This is the 2nd time now that the 'casino games' have caused problems. Disconnection and fold? If disconnected, why was the game not returned to point of disconnection? Why would anyone 'fold' on a dead-cert Full House winner? Why are such issues always the fault of the player?

When I saw Casinomeister's rating of BF come up after googling, I tried to use old login details, since I remembered that I get a lot of messages from Casinomeister. Have not used it for a long time, it was dormant. if I wanted to 'hide', I would not have used same IP address (e.g. you can easily see that I am typing this from an IP address in the South West). A simple reboot of home WiFi hub = different address. Or I could have VPN'ed into my other home (different region), where I have home network set up, so I can readily access data for client engagements. Or used a mobile dongle.


I now have to cancel my cards and I have e-mailed Skrill (I recommend them and their VIP programme) to block BF. This is how much I distrust them.

 

[colinsunderland]

As much as i think you are right about the game, I can't stand people who play the racism card just because they don't get their own way.
Wheres the screenshot of the live chat of them being racist to you?

 

[maxd]

Get lost and next time gamble only when you have full mental capacity

I see you are a newbie at Casinomeister so I'll assume you haven't had time to familiarize yourself with the Posting Rules. Please take the time because (a) it's part of your responsibility as a forum member and (b) you're in violation of those rules (see 1.1, 1.14, and 1.18). In other words another comment like the above will likely see you introduced to the ban hammer.

 

[Non_Partisan_77]

As much as i think you are right about the game, I can't stand people who play the racism card just because they don't get their own way.
Wheres the screenshot of the live chat of them being racist to you?

Colin,

Consider this. You lost money from your bank account. The bank says you purposely gave your card and PIN to someone else. You know for a fact that this excuse was used because of your background.

What would you do?

Of course, the first course of action would be to close you account and have no further dealings with them. After that?


No screenshot of chat. But a cut-and-paste of the the entire Live Chat conversation. I will publish in due course.

When you remove the impossibles, all that remain, no matter how improbable, must be the truth.


Edit:

P.S. I know exactly what I am talking about. My ability to suss ppl out is a key strength of my success, both in consulting and in industry. This is because, as a 'mongrel', I am 'sensitive' and easily pick up 'vibes', ably assisted by fluency in a number of languages. Lol. many a time I have heard myself being the butt of jokes, they not realising that I spoke the local language.

 

[Deeplay]

Casino problem aside playing the racist card is pathetic. IM sorry but I dont believe it for one minute!

If they were being racist show proof ?

It is a pretty serious allegation.

My take its all in your head. Many up face the problem what ever it is and stop hiding behind the totally anal excuse
that somehow a company as big as betfair will discriminate based on a name!

 

[colinsunderland]

Colin,

Consider this. You lost money from your bank account. The bank says you purposely gave your card and PIN to someone else. You know for a fact that this excuse was used because of your background.

What would you do?

Of course, the first course of action would be to close you account and have no further dealings with them. After that?


No screenshot of chat. But a cut-and-paste of the the entire Live Chat conversation. I will publish in due course.

When you remove the impossibles, all that remain, no matter how improbable, must be the truth.

But thats not what happened, and I can assure you 100% what I wouldn't do would be post on a forum saying someone is racist because I didn't get the answer I wanted.

 

[Non_Partisan_77]

A quick google search states that the average UK household spend on gaming is £166 a year. Let's call it £200. Betfair (BF) will confirm that I easily spend £400 a month, a round figure, as one City contract is £800 a day, so half a day's work. In essence, I spend some 25 times the average. £400 is conservative, it can be of a different order of magnitude.

I think most in my social/professional circle are the same. If I can convince them to leave BF - and convince just 10 - that's a loss of revenue equaling 250 people spending the average.

BF lost the minute they gave me BS excuses, which I maintain, was tinged with racial prejudice.


It is now clear to me. Only online sportsbook is OK.

 

[vinylweatherman]

A quick google search states that the average UK household spend on gaming is £166 a year. Let's call it £200. Betfair (BF) will confirm that I easily spend £400 a month, a round figure, as one City contract is £800 a day, so half a day's work. In essence, I spend some 25 times the average. £400 is conservative, it can be of a different order of magnitude.

I think most in my social/professional circle are the same. If I can convince them to leave BF - and convince just 10 - that's a loss of revenue equaling 250 people spending the average.

BF lost the minute they gave me BS excuses, which I maintain, was tinged with racial prejudice.


It is now clear to me. Only online sportsbook is OK.

Even this isn't all that much. The average is heavily skewed because of all the non gamblers and those who might only bet on the Grand national or buy the odd lottery ticket or scratchcard are included. It may not be enough to get yourself a dedicated VIP host, who unlike the regular CS are usually better trained, and also trained to care far more about causing a VIP high rolling customer to be lost to the competition.

Places like Betfair are primarily aimed at the sports bettor, and the casino is something of a sideline. If you want a better casino experience, it's best to sign up somewhere that is primarily a casino, perhaps with a sideline in sports betting.

For example, a Microgaming casino version of this game would NEVER have folded such a hand just because there was a disconnection, it would have been stored half played until you next logged in. The length of time such an incomplete bet is stored with Microgaming is pretty much until it is resolved, or the account is closed and wiped from the servers. I have sometimes found long stored bets from months ago who's incomplete state has been down to a disconnection after I had sent the bet, but before the client told me it had even been accepted - making me think I didn't manage to make it.

If anything, the disconnection argument may simply be their way of backing down from their initial assumption that you had deliberately folded, something merely said to humour you even though they still believe you did fold, hence why the disconnection excuse is just as bizarre as the "you folded" one from earlier.

Unfortunately, being Betfair they probably won't come along to respond to the allegation that it's standard for their software to fold such hands simply because there is a disconnection, but this claim itself is yet another reason to avoid their casino - it folds winning but incomplete bets whenever the internet has a wobble.

If you played this bet from the UK, you would be covered by their UK licence, and could even force them to explain this sorry tale in court.

 

[dunover]

1.
A "random internet nobody" who can provide screenshots and Live Chat messages.

2.
Having moved into contracting, I have the mental capacity to earn a 4-figure daily rate... on multiple contracts.

3.
Of course it's prejudice. What else could it be? LOL! "folded" changed to "internet connection error"? If my name was John Doe, they'd investigate. properly.

4.
This was not a promotion. I have been with Betfair for years.

5.
Who loses? They do! I enjoy a game and a punt. I can afford to. Betfair knows this. They now lose my custom.

6.
Yes! Again, they were racially prejudiced. If it was John Doe, they would have investigated and when I called (Live Chat and e-mail yielded nothing), even the person on the other end felt that it was really odd - lol - to "fold with Full House" - and put down a note on my account to have it looked at. But I was having none of it. The Live Chat person was an a-hole. In my line of work, if you treat customers so horribly, even when it can be proved that it was Betfair's fault (c'mon! fold? then disconnected? why can't resume if disconnected?), you will readily lose clients.

7.
As mentioned by someone, Betfair is a rogue casino.

Sounds like you have a real chip on your shoulder. You can't prove a negative.
Show me the live chat where you were called a 'stupid Asian'?
The only thing that pisses me off more than racists are those whom assume racism where none has been shown to exist.

Or did Nick Griffin get a job on Betfair CS when he lost his MEP seat last year?

If there's a game error then the terms will state the bet is void anyway.

 

[colinsunderland]

The only thing that pisses me off more than racists are those whom assume racism where none has been shown to exist.

snap

 

[lotusch]

Betfair = BAD NEWS
We all know that here.
I wouldn't deposit 1 penny there.

But for some reason I think OP is not entirely straight forward either.
Coming on here bragging about his 4 figure deals,the money he makes.
Well for you!!!! So you can easily take the missed winnings from this hand.
What's all the fuss about.

You say you are a smart guy.
Well then I suggest,take your loss and never deposit a penny there anymore.
That would be smart.

 

[ricky]

Irrespective of whom the OP might be, a disconnection should NOT cause a player to lose an in-play guaranteed winning wager. Normally, the game state is saved and can be continued from where play left off. This is basic good practice since the internet is inherently unstable, and the occasional disconnection is inevitable. In a player vs casino situation, there is no excuse for not resuming other than having software from the 1990's. An acceptable alternative would be to use "basic strategy" to complete a game on behalf of the player, which in this case would not be to "fold".

I play Microgaming, and the NORM with this software has always been to preserve the game state and allow completion after reconnection, and the original software WAS written in the 1990's.

Bumbling and incompetent CS at Betfair has lead to the current escalation where the OP feels they are being mocked by initially being told they had chosen to fold, and this has been taken as a racist slur as the alternative would be that the CS agent was stupid enough to accept that one of it's players would choose to fold such a hand rather than accept the possibility that Betfair's own software had malfunctioned and needed investigation.

It's not the first time that failure to invest in adequate CS has made a casino look stupid, as from the players' point of view the CS agent speaks for the company, so if a CS agent comes out with some remark that shows a lack of understanding of even the basics of the games they offer, it reflects that lack of understanding off the company as a whole.

Returning the stake is an insult. They should manually restore the game and play it through using basic strategy on behalf of the player, and this should be the outcome of the wager. They should then fix whatever bug in this game can't handle disconnections properly.

I can almost 100 % guarantee that your hand isnt played on a bf casino disconnection

Anyone who has a bf account can they please try it out?, because im sure most if not all do the above ,saving your hand

To dunover

bf can just show a disconnection and prove that your hand is saved

OP made a terrible decision and wants his money, thinking that posting on here will somehow get it back

Learn to gamble properly, or play 100% luck games

 

[Jono777]

In the red corner we have 'Newbie Member' and In the Blue Corner we have the 5 times World Champion 'VWM'

Guess the bookies could lose a fortune on this one.....Not

Forgive me it's tired o Clock again and my fingers are in charge not my brain

 

[JackTenOff]

Hilarious. The Op giving it big time with their £10 table stakes (big whoop) and then we find its a duplicate account to give another self-aggrandising non-sensical rant about a bookmaker. I don't think gambling agrees with you my friend, maybe take up another hobby.

"...you cannot regulate human behaviour". Oh the irony

You have to show him respect, he had a super important conference call with singapore!!!!

 

[SpinUk]

You have to show him respect, he had a super important conference call with singapore!!!!

I don't think the he mentioned his daily contracting rate - how much was it again. Oh wait...

 

[petro]

Just reading through the recent posts

What I was going to say has already been said:
VWM: "...a disconnection should NOT cause a player to lose an in-play guaranteed winning wager. Normally, the game state is saved and can be continued from where play left off."

ricky: "Anyone who has a bf account can they please try it out?, because im sure most if not all do the above ,saving your hand"
I will add to what Ricky said; if Betfair's Casino Hold Em acted like that, it's likely that we would have heard about it by now.
I doubt Betfair could operate properly if their software acted like that because it would cause too many complaints.
What OP is saying is too unlikely to be true.

 

[nutnut]

Their is nothing rogue about Betfair, been using them for years. One of safest betting/casino site to use on the net.

As for thread starter, claiming racism was when i stopped reading your comments.

 

[The Dude]

Admin note: accounts merged

Just an admin note that the two accounts Unhappy_Player into Non_Partisan_77 have been merged into the OP's account.