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The joke that is Betfair.

Discussion in 'Casino Complaints - Non-Bonus Issues' started by Non_Partisan_77, Apr 12, 2016.

    Apr 12, 2016
  1. Non_Partisan_77

    Non_Partisan_77 Dormant account

    Occupation:
    Consulting
    Location:
    UK
    Hi,

    After an incident yesterday, I googled around and found you. I felt compelled to write this. Please read below.

    I am an experienced gamer. I actually like Betfair's Exchange. I also play their Casino Games. How I wished I had known of you and your 'rogue' rating of Betfair.

    Please refer to the attachments below. I played Hold-Em. I obtained a Full House with my hole cards and the first three cards, i.e. flop. Betfair basically cheated me. I'd even say that they were racist.

    1.
    I had a Full House with my hole cards and the flop. Only a stupid idiot would fold. This was the initial excuse given. I feel that that they came up with this BS excuse because I am 'Asian'. Even if I lost the hand to a, say, Royal Flush, I would still get 30-1 for the Ante. It would make no sense to "fold". Unless... Betfair hinted that I am a "stupid Asian".

    2.
    I note that this happened as soon as I upped my bet amount. See attachments. I was wagering £5 games. The minuted I played £10, I obtained a Full House. Then, the BS excuse.

    3.
    Note the game time-stamps. More time was taken on the final game, the Full House hand. I was chuffed and made sure I played correctly. If Betfair want to lie further and say that I was "careless", this would not wash.

    I play this game often. I know the rules of the game. The initial "you folded" excuse was a joke and as I have made my feelings clear - I thought it to be racially prejudiced.

    I asked to have my account closed. The lies and perceived prejudice sickened me. Was on hold for 24 minutes. Then, 19 minutes. Was told that I would get a call-back. Nothing was forthcoming.

    This morning, I went on Live Chat to make sure that my account was closed. I was given a different 'excuse'. I suppose they realised just how foolish an excuse "I folded" was. But see their new excuse:
    John: I can assure you that not one of our team are racist in any way and treat all equally. I appreciate how frustrating this must all have been for you however if a disconnection prevents a hand from being played in this instance we are limited as to what we can assist you with if this was not confirmed at our end.

    Now, they say 'disconnection'. If so, why not continue from where left off? If "not confirmed", why not resume game?


    Betfair is indeed a rogue casino. They merged with Paddy Power and are bigger now. A more reputable name. But they behaved like this?

    I have lost all confidence in online gaming.
     

    Attached Files:

  2. Apr 12, 2016
  3. dionysus

    dionysus can turn wine into water CAG MM

    Occupation:
    n/a
    Location:
    I'm a Canucklehead
    I wouldn't lose all confidence in online gaming quite yet.
    While Betfair may be rogue, there's plenty of reputable casinos to be found here.

    Check the accred list, do due diligence in your research, ask Qs and abide by Ts and Cs and you'll be right as rain. Gl. :thumbsup:
     
  4. Apr 12, 2016
  5. ricky

    ricky Experienced Member

    Occupation:
    banking
    Location:
    london
    Who are we to believe

    a random internet nobody ?

    A billion dollar company who shares their software with many other casinos?

    And playing the race card? considering they have a macau section on their site???

    Get lost and next time gamble only when you have full mental capacity
     
  6. Apr 12, 2016
  7. lockinlove

    lockinlove Staring into the sun PABaccred

    Occupation:
    I work :D
    Location:
    Canada
    I dont get the racist stuff at all but ok
     
    1 person likes this.
  8. Apr 12, 2016
  9. dionysus

    dionysus can turn wine into water CAG MM

    Occupation:
    n/a
    Location:
    I'm a Canucklehead
    I'm not saying we need believe every detail of the op's post.
    But as to who to believe?
    How about Bryan who put Betfair in the rogue pit:
    http://www.casinomeister.com/rogue/index.php
     
    2 people like this.
  10. Apr 12, 2016
  11. ricky

    ricky Experienced Member

    Occupation:
    banking
    Location:
    london
    that was due to a certain issue, bryan required all happy hour'ers to be paid, the cost to betfair of paying them >>>>the cost of being in the rogue pit

    And abusers hammering that offer is what led to that issue in the first place, so dont abuse a promo and youll most likely be fine at betfair.
     
  12. Apr 12, 2016
  13. dionysus

    dionysus can turn wine into water CAG MM

    Occupation:
    n/a
    Location:
    I'm a Canucklehead
    Bryan puts a bit more thought and weight into his decisions than 'a certain issue'.
    Play and defend if you'd like - just remember, you'll have little (read: no) recourse here if you get screwed over.

    ps - advertising dollars does not a good casino make.
     
  14. Apr 12, 2016
  15. ricky

    ricky Experienced Member

    Occupation:
    banking
    Location:
    london
    definitely true but my belief is that the only way the casino side of betfair would stay afloat would have been to deny winnings to the AP/abusers.

    Pretty much everywhere that rates them low describes the happy hour promo

    i also dont see genuine complaints like i do with other casinos, even accredited casinos? or are complaints about rogue casinos banned?
     
  16. Apr 12, 2016
  17. dionysus

    dionysus can turn wine into water CAG MM

    Occupation:
    n/a
    Location:
    I'm a Canucklehead
    Not banned, as evident by the one above.
    I'd wager you don't see many complaints here as cm members, knowing Betfair isn't inclined to work with the forum to resolve issues, don't touch them with a barge pole.
     
    1 person likes this.
  18. Apr 12, 2016
  19. Non_Partisan_77

    Non_Partisan_77 Dormant account

    Occupation:
    Consulting
    Location:
    UK


    1.
    A "random internet nobody" who can provide screenshots and Live Chat messages.

    2.
    Having moved into contracting, I have the mental capacity to earn a 4-figure daily rate... on multiple contracts.

    3.
    Of course it's prejudice. What else could it be? LOL! "folded" changed to "internet connection error"? If my name was John Doe, they'd investigate. properly.

    4.
    This was not a promotion. I have been with Betfair for years.

    5.
    Who loses? They do! I enjoy a game and a punt. I can afford to. Betfair knows this. They now lose my custom.

    6.
    Yes! Again, they were racially prejudiced. If it was John Doe, they would have investigated and when I called (Live Chat and e-mail yielded nothing), even the person on the other end felt that it was really odd - lol - to "fold with Full House" - and put down a note on my account to have it looked at. But I was having none of it. The Live Chat person was an a-hole. In my line of work, if you treat customers so horribly, even when it can be proved that it was Betfair's fault (c'mon! fold? then disconnected? why can't resume if disconnected?), you will readily lose clients.

    7.
    As mentioned by someone, Betfair is a rogue casino.
     
  20. Apr 12, 2016
  21. dionysus

    dionysus can turn wine into water CAG MM

    Occupation:
    n/a
    Location:
    I'm a Canucklehead
    I see nothing to indicate racial prejudice.
    Regardless, your best bet now is to let your wallet talk and play where you feel valued in regards to customer service.
     
  22. Apr 12, 2016
  23. Non_Partisan_77

    Non_Partisan_77 Dormant account

    Occupation:
    Consulting
    Location:
    UK
    True. But you'd expect the likes of Betfair/Paddy Power to be reputable.

    They have not denied that I did get a Full House, etc. They claim that "I folded". Only a f**king idiot would fold. The Hold Em game is as such, even if the dealer had AA, and the last 2 cards came out AA, i.e. Aces 4-of-a-kind, I would still win 30-1 on the Ante bet. I feel that when they realised just how foolish the excuse was, they changed it to "connection error". This is another joke. If connection problem, then why was the game not resumed?

    When you remove all that is impossible, whatever remains, no matter how improbable, must be the truth.
     
  24. Apr 12, 2016
  25. petro

    petro Dormant account, per user request PABnoaccred2 PABaccred

    Occupation:
    N/A
    Location:
    Narnia
    It's not a rational business decision for Betfair to be racist considering that Asians have a reputation for being some of the highest spending gamblers in the world.
    I think that deflects from the issue.

    From what I've read, it seems Betfair said OP disconnected and that folded his hand and OP seems to deny this happening.
    I think it's a simple case of he said she said and can't be decided.

    That's an interesting question: should Betfair's word outweigh OP's word. And I don't know the answer to that.
     
  26. Apr 12, 2016
  27. Non_Partisan_77

    Non_Partisan_77 Dormant account

    Occupation:
    Consulting
    Location:
    UK

    Pietro,

    Not entirely true.

    1.
    At first, the first Live Chat soon after it happened yesterday, Betfair said that "I folded". I pointed out that it was simply ridiculous for a person to "fold", when it was a 30-1 winning hand irrespective of the dealer's cards.

    2.
    As you can see from the screenshots, the wager was £10 + £10. If I did not have enough of a balance to deal, i.e. another £20, the game would not have allowed me to place the £10 + £10 bet in the first place. There was simply no way for me to lose. Why would anyone "fold" when it was a dead-cert winning hand? Betfair knows this!

    3.
    Had a conf call with Singapore this morning. Saw that there was still no e-mail response from Betfair. My account was still active and not closed with my personal details expunged. So, I went on Live Chat again. I requested again that my account be closed and cited the issue at hand. Having realised just how stupid their initial excuse was, Betfair Live Chat said this morning that is was a disconnection. I challenged this new BS, stating that a disconnection should not cancel a game, but return the game to the state before disconnection. If disconnection = fold = lose, Betfair can rake it in by simply having games disconnected. Their excuses are revolting - an insult to my intelligence.

    3.
    I am a terribly accomplished consultant. Before cancer struck lat year, I travelled the world on client engagements. I know what prejudice is all about and the initial BS of "I folded" reeks of racial prejudice, as though I am some 'stupid Asian'. I agree that it is not a "rational business decision", but you cannot regulate human behaviour.

    4.
    A quick check would show that I deposited £300 yesterday. Funnily enough this is the same amount which the system refused to pay out, i.e. 30-1 on £10. They lose.
     
  28. Apr 12, 2016
  29. Non_Partisan_77

    Non_Partisan_77 Dormant account

    Occupation:
    Consulting
    Location:
    UK
    I add...

    Logic dictates that no 'rational' system would allow a player to 'fold' on a Full House, without some sort of prompt to warn against this. It makes no sense.
     
  30. Apr 12, 2016
  31. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    4 people like this.
  32. Apr 12, 2016
  33. SpinUk

    SpinUk Senior Member MM PABnonaccred

    Occupation:
    Marketing
    Location:
    London
    Hilarious. The Op giving it big time with their £10 table stakes (big whoop) and then we find its a duplicate account to give another self-aggrandising non-sensical rant about a bookmaker. I don't think gambling agrees with you my friend, maybe take up another hobby.

    "...you cannot regulate human behaviour". Oh the irony;)
     
  34. Apr 12, 2016
  35. Non_Partisan_77

    Non_Partisan_77 Dormant account

    Occupation:
    Consulting
    Location:
    UK
    Yup, it is me. I tried to post with that old one. But it was not active. So made a new one.
     
  36. Apr 12, 2016
  37. Non_Partisan_77

    Non_Partisan_77 Dormant account

    Occupation:
    Consulting
    Location:
    UK
    Betfair has a f**ked up system. But somehow, it's 'my fault' that their system messed up.

    LOL! I 'folded' when I was sure of getting a return of 30-1 on a £10 wager.

    LOL! You just can't make this up.
     
  38. Apr 12, 2016
  39. Non_Partisan_77

    Non_Partisan_77 Dormant account

    Occupation:
    Consulting
    Location:
    UK
    A quick check of my bank statement shows that I deposited some £3k+. Which is about right, as I don't lose more than a day's rate. You tell me? Who loses?

    Seriously, how can they say that the software "disconnected" and thus folded?

    Why can't they just be truthful for once? The wanted to return the £20 as a "goodwill gesture". Told them to keep it.
     

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