Non_Partisan_77
Dormant account
- Joined
- Sep 21, 2012
- Location
- UK
Hi,
After an incident yesterday, I googled around and found you. I felt compelled to write this. Please read below.
I am an experienced gamer. I actually like Betfair's Exchange. I also play their Casino Games. How I wished I had known of you and your 'rogue' rating of Betfair.
Please refer to the attachments below. I played Hold-Em. I obtained a Full House with my hole cards and the first three cards, i.e. flop. Betfair basically cheated me. I'd even say that they were racist.
1.
I had a Full House with my hole cards and the flop. Only a stupid idiot would fold. This was the initial excuse given. I feel that that they came up with this BS excuse because I am 'Asian'. Even if I lost the hand to a, say, Royal Flush, I would still get 30-1 for the Ante. It would make no sense to "fold". Unless... Betfair hinted that I am a "stupid Asian".
2.
I note that this happened as soon as I upped my bet amount. See attachments. I was wagering £5 games. The minuted I played £10, I obtained a Full House. Then, the BS excuse.
3.
Note the game time-stamps. More time was taken on the final game, the Full House hand. I was chuffed and made sure I played correctly. If Betfair want to lie further and say that I was "careless", this would not wash.
I play this game often. I know the rules of the game. The initial "you folded" excuse was a joke and as I have made my feelings clear - I thought it to be racially prejudiced.
I asked to have my account closed. The lies and perceived prejudice sickened me. Was on hold for 24 minutes. Then, 19 minutes. Was told that I would get a call-back. Nothing was forthcoming.
This morning, I went on Live Chat to make sure that my account was closed. I was given a different 'excuse'. I suppose they realised just how foolish an excuse "I folded" was. But see their new excuse:
John: I can assure you that not one of our team are racist in any way and treat all equally. I appreciate how frustrating this must all have been for you however if a disconnection prevents a hand from being played in this instance we are limited as to what we can assist you with if this was not confirmed at our end.
Now, they say 'disconnection'. If so, why not continue from where left off? If "not confirmed", why not resume game?
Betfair is indeed a rogue casino. They merged with Paddy Power and are bigger now. A more reputable name. But they behaved like this?
I have lost all confidence in online gaming.
After an incident yesterday, I googled around and found you. I felt compelled to write this. Please read below.
I am an experienced gamer. I actually like Betfair's Exchange. I also play their Casino Games. How I wished I had known of you and your 'rogue' rating of Betfair.
Please refer to the attachments below. I played Hold-Em. I obtained a Full House with my hole cards and the first three cards, i.e. flop. Betfair basically cheated me. I'd even say that they were racist.
1.
I had a Full House with my hole cards and the flop. Only a stupid idiot would fold. This was the initial excuse given. I feel that that they came up with this BS excuse because I am 'Asian'. Even if I lost the hand to a, say, Royal Flush, I would still get 30-1 for the Ante. It would make no sense to "fold". Unless... Betfair hinted that I am a "stupid Asian".
2.
I note that this happened as soon as I upped my bet amount. See attachments. I was wagering £5 games. The minuted I played £10, I obtained a Full House. Then, the BS excuse.
3.
Note the game time-stamps. More time was taken on the final game, the Full House hand. I was chuffed and made sure I played correctly. If Betfair want to lie further and say that I was "careless", this would not wash.
I play this game often. I know the rules of the game. The initial "you folded" excuse was a joke and as I have made my feelings clear - I thought it to be racially prejudiced.
I asked to have my account closed. The lies and perceived prejudice sickened me. Was on hold for 24 minutes. Then, 19 minutes. Was told that I would get a call-back. Nothing was forthcoming.
This morning, I went on Live Chat to make sure that my account was closed. I was given a different 'excuse'. I suppose they realised just how foolish an excuse "I folded" was. But see their new excuse:
John: I can assure you that not one of our team are racist in any way and treat all equally. I appreciate how frustrating this must all have been for you however if a disconnection prevents a hand from being played in this instance we are limited as to what we can assist you with if this was not confirmed at our end.
Now, they say 'disconnection'. If so, why not continue from where left off? If "not confirmed", why not resume game?
Betfair is indeed a rogue casino. They merged with Paddy Power and are bigger now. A more reputable name. But they behaved like this?
I have lost all confidence in online gaming.