Resolved Soft SOW request from Kwiff after withdrawal request.

[Valhalla]

Made a nice withdrawal last night from Kwiff, logged in today to documents request and "employment information" (how are you funding your account?) request, whilst my withdrawal now remains pending.

I've sent ID, address proof, and filled in the account funding part. But what if they aren't satisfied? I'm really reluctant to send them bank statements (which I assume is the next step). Can they simply close my account and refuse the withdrawal/delete the balance? I've played in good faith and won fairly, and sent them the documentation they asked for but this is a first for me and now I'm concerned the shine will be taken off an otherwise nice win.

It's annoying they didn't ask for these details before I won and made that withdrawal

Detailed and honest review of Kwiff Casino found here

 

[justdoit]

i did SOW before both refuse, one they just paid me and close my account, another casino they try to scare me blablabla 10 days later they paid me and close my account, one was for £1300 another one for £600

 

[Valhalla]

i did SOW before both refuse, one they just paid me and close my account, another casino they try to scare me blablabla 10 days later they paid me and close my account, one was for £1300 another one for £600

This one is in the middle (£950). It's not life changing money but still, I haven't broken any rules, terms, or conditions. I'd like to think worst case scenario they pay me and close my account.

 

[justdoit]

This one is in the middle (£950). It's not life changing money but still, I haven't broken any rules, terms, or conditions. I'd like to think worst case scenario they pay me and close my account.

is your option if you want to send they cant force you, I am sure @maxd will help you

 

[Valhalla]

is your option if you want to send they cant force you, I am sure @maxd will help you

That’s my main question tho - if I don’t want to send sensitive financial information can they simply confiscate the winnings and close my account, or are they duty bound to pay me first?

Kwiff are accredited here now so I’m at least more confident this would be resolved without any genuine trouble. Hopefully I don’t even have to bother maxd ?

 

[maxd]

@Kwiff Affiliates , any comments? Perhaps you could offer a little guidance here.

@Valhalla , As you know we're happy to help if you need it.

- Max

 

[Valhalla]

@Kwiff Affiliates , any comments? Perhaps you could offer a little guidance here.

@Valhalla , As you know we're happy to help if you need it.

- Max

Thanks mate, well aware I can use your services if needs be but hopefully won't lead to that. I've only today uploaded documents and answered the question they asked (how am I funding my account), so I have to at least give them time to review

 

[satchnz]

@Valhalla - out of interest, what was the time difference between your deposit and withdrawal request? Was it the same day or a few days apart? Also, what was the size of your deposit?

I totally understand if you don’t want to disclose this info.

 

[L&L-Jan]

i did SOW before both refuse, one they just paid me and close my account, another casino they try to scare me blablabla 10 days later they paid me and close my account, one was for £1300 another one for £600

Time to SOW you with all those winnings you hacker

FYI: The withdrawal didnt trigger the SOW request. Most likely sum of total deposits. If there was no withdrawal, you would still got the request.

 

[pekka55]

Time to SOW you with all those winnings you hacker

FYI: The withdrawal didnt trigger the SOW request. Most likely sum of total deposits. If there was no withdrawal, you would still got the request.

I find that hard to believe. I have never been asked for sow without conveniently having a withdrawal pending. And I've probably had 10 sows over the years. You'd think at least one of these by chance would've happened when not having a withdrawal pending, but no.

See, it's bad for business sowing people that have no incentive to produce said documents. Most players will just play elsewhere after that.

 

[L&L-Jan]

I find that hard to believe.

Let me rephrase:

We send request based on deposits, not a withdrawal or withdrawal volume. The only request on a withdrawal occurs when the amount is above £1k in a single transaction on an electroically verified account, there we require docs. That request is also within the rules of LCCP, as how could we know upfront you were going to withdrawal above 1k Besides that, all requests by us are made on deposit thresholds.

 

[pekka55]

Let me rephrase:

We send request based on deposits, not a withdrawal or withdrawal volume. The only request on a withdrawal occurs when the amount is above £1k in a single transaction on an electroically verified account, there we require docs. That request is also within the rules of LCCP, as how could we know upfront you were going to withdrawal above 1k Besides that, all requests by us are made on deposit thresholds.

Sorry, I still don't buy that. Maybe you do it like that, but in my experience and from what 99% of people are saying it really is only on withdrawals that these sows magically appear.

I have never in 11 years on any online casino had a document request at the deposit stage. Only at the withdrawal stage. And we all know why this is.

 

[L&L-Jan]

@pekka55 ok in that case I guess you know more about our written procedures as i do or how I system works

What I said is: The deposit threshold triggers the request. Not a withdrawal request. The request (at least on our end) is after the deposit threshold is reached. Online you only read the stories of customers who managed to request a withdrawal after meeting the deposit threshold. You dont read the stories of those who did receive the request, witouth a withdrawal request.

 

[SpinUk]

But would you withhold funds if any paperwork requested was refused Jan? And if so all of it or just the amount over the client’s deposits? What are your written procedures for that? Genuine question.

 

[L&L-Jan]

But would you withhold funds if any paperwork requested was refused Jan? And if so all of it or just the amount over the client’s deposits? What are your written procedures for that? Genuine question.

no, up to .... sorry cant remember exact about but lets say 1k/2k will be released fairly fast. Above that, it takes longer and depends on each individual case.

 

[pekka55]

@pekka55 ok in that case I guess you know more about our written procedures as i do or how I system works

What I said is: The deposit threshold triggers the request. Not a withdrawal request. The request (at least on our end) is after the deposit threshold is reached. Online you only read the stories of customers who managed to request a withdrawal after meeting the deposit threshold. You dont read the stories of those who did receive the request, witouth a withdrawal request.

I don't know about YOUR written procedures or how YOUR system works.

However, I do know how most cases go. I mean I'm a pretty big depositor. It's not that unusual for me depositing 2k€ or above into a casino. And none of the dozens of casinos where I have deposited large sums of money have ever asked for anything before a withdrawal.

I've had 2 cases where I deposited about 20k€ into casinos and never heard a peep until I wanted to withdraw a larger sum of money. And these were two very known casinos that seem to have a very good rating on Casinomeister.

So yeah, my own experience is that casinos in general do not give a shit unless you're about to withdraw.

I also have nothing against sow in general. All my documents are in order and I've always been paid in the end. I just don't like it when they drag out for weeks or sometimes even months. That's not cool.

 

[L&L-Jan]

I've had 2 cases where I deposited about 20k€ into casinos and never heard a peep until I wanted to withdraw a larger sum of money.

Good one! What time frame please? Was that one session?

 

[pekka55]

Good one! What time frame please? Was that one session?

No, not one session. I'm not that rich.

It was about a month in which I deposited the 20k€.

 

[L&L-Jan]

@pekka55 got you, yeah it depends where, each operator has different thresholds. You would be limited on our end before that deposited amount, withdrawal or not

 

[AndrewPearson]

@L&L-Jan If I signed up to your Casino, today, All British, could I do all SOW / KYC before I do anything and then there would be no reason to delay any deposits or withdrawals going forward? Once EDD is complete what limits are assigned?
Lets say 61k a year salary
20k in the bank.

 

[L&L-Jan]

@L&L-Jan If I signed up to your Casino, today, All British, could I do all SOW / KYC before I do anything and then there would be no reason to delay any deposits or withdrawals going forward? Once EDD is complete what limits are assigned?
Lets say 61k a year salary
20k in the bank.

Im sure you can do it upfront, send me a PM with email you use to login. And Ill ask team whats required. Pretty sure its not a SOW process but more Responsible Gambling/Disposible income process, and as a result you get SOW verified! Its all a mixture now a days, dont ask me about it I personally just want to hit a spin button

 

[AndrewPearson]

What are the deposit limits that trigger EDD? Is it £2000 a month?

 

[Valhalla]

Still waiting on them to verify my documents.
Contacted live chat yesterday and "Joel" told me the relevant people will get to it soon "hopefully"...
This is getting a bit silly really, withdrawal was requested on 29th January.

 

[pekka55]

Still waiting on them to verify my documents.
Contacted live chat yesterday and "Joel" told me the relevant people will get to it soon "hopefully"...
This is getting a bit silly really, withdrawal was requested on 29th January.

Nothing more aggravating than a casino dragging their heels when it comes to verifying documents. Every casino that has done this to me has always lost me as a customer.

When there's dozens of reputable casinos that can verify you sometimes in even minutes or hours, then you can easily figure which ones actually care about their customers and which ones don't.

 

[Valhalla]

@pekka55 if I didn’t have a nice withdrawal pending I would have already closed my account and went elsewhere.