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Slots wagering on table games bonus

Discussion in 'Casino Complaints - Bonus Issues' started by slafs, Apr 5, 2010.

    Apr 5, 2010
  1. slafs

    slafs Dormant account

    Occupation:
    Professional computer geek
    Location:
    ˈnɔrweɪ
    I took a bonus at one of the more reputable casinos around and instinctively started playing slots. After a good hit early on I checked how my wagering was doing only to find out that it hadn't gone down at all. Upon further investigation it turned out that it was a table games only bonus with games such as Baccarat, Blackjack and 3CP allowed.

    Naturally, I cleared the wagering requrements playing these games and requested a cashout, but just as naturally, my cashout was denied and bonus, winnings and even my deposit was confiscated. :what: Sure, I had broken the T&Cs, but I was nevertheless playing slots when I could have been playing Blackjack, and it didn't even count towards my wagering!

    Looking at my history I could see that I had taken similar bonuses at least three times before only to lose it all playing the same slots. No one had any objections to the way I was playing then.. :rolleyes: I guess my main felony was winning instead of their preferred losing. (And not reading the full T&Cs before starting to play :oops:)

    SO.. I was just wondering what the general consensus is when situations like this occur. Is it OK to play slots when you should have been playing Blackjack? And should a reputable casino confiscate "the lot" when you do? I am wondering if it's worth making a fuss about.
     
  2. Apr 5, 2010
  3. silcnlayc

    silcnlayc Just one more spin pleez! CAG MM PABnonaccred PABaccred

    Occupation:
    IT Director of Operations
    Location:
    Left Hungary
    No
    Yes
    No

    Sorry....
     
    4 people like this.
  4. Apr 6, 2010
  5. Tengil

    Tengil Senior Member

    Occupation:
    -
    Location:
    Finland
    Well you should demand your deposit back ASAP.

    My opinion on the issue in general depends on what the exact T&Cs were.
     
    1 person likes this.
  6. Apr 6, 2010
  7. slafs

    slafs Dormant account

    Occupation:
    Professional computer geek
    Location:
    ˈnɔrweɪ
    OK, thanks for your replies. Would it have been different if I played through the required wagering first and then played slots? Was unsure of what to think of it, so glad that you at least are clear about your answers! :thumbsup: Guess I'll just have to wake up and start reading T&Cs instead of assuming that slots is always on the list.

    I think I'll ask for my deposit to be returned, as the terms just states: "Any play on an excluded game will result in the bonus and all winnings being rendered null and void."
     
  8. Apr 6, 2010
  9. deucebag

    deucebag Experienced Member PABnononaccred PABnonaccred PABaccred

    Occupation:
    Engineer
    Location:
    cyberspace
    At the very least they should return all your deposits that were played on these bonuses, including those that were lost.
     
    2 people like this.
  10. Apr 6, 2010
  11. slafs

    slafs Dormant account

    Occupation:
    Professional computer geek
    Location:
    ˈnɔrweɪ
    That was my initial thought, but looking at their terms it looks like playing slots is only a "felony" if you win while playing them. Loosing money is always OK! I popped them an email asking about my deposit, I'll give you an update on the result.
     
  12. Apr 6, 2010
  13. Simmo!

    Simmo! Moderator Staff Member

    Occupation:
    Web Dev.
    Location:
    England
    Strictly speaking the rules is the rules. But I know a number of casinos that would refund the deposit as a goodwill gesture as no one in their right mind would deliberately try to take advantage of a table games bonus playing slots with a Blackjack WR :D
     
    1 person likes this.
  14. Apr 6, 2010
  15. Pinababy69

    Pinababy69 RIP Lisa

    Occupation:
    Crusader
    Location:
    Toronto, Ontario - Canada
    I'm pretty much in agreement with everyone else here. While I don't believe the casino is "obligated" to return your deposit...I think the really good ones should at least consider the request. Give you another go at it, so to speak. I would hope you do get it back, for a second chance.

    And in the future, read the T&C's carefully. If a bonus is slots only, then play only slots, even after WR are complete. If it is table games...ditto. Do not give any casino an excuse to confiscate your funds.
     
  16. Apr 6, 2010
  17. Tengil

    Tengil Senior Member

    Occupation:
    -
    Location:
    Finland
    IMO the deposit must be refunded. There shouldnt even be any discussion about it.

    The only groups which tend to confiscate your deposit is Cassava and sometimes William Hill.
     
  18. Apr 7, 2010
  19. SlotMonster

    SlotMonster SoftSwiss Representative webmeister

    Occupation:
    Manager
    Location:
    Somewhere in eternity
    I agree with the statement that the OP should request their deposit to be sent back to e-wallet. Yes, it was player's fault for violating T&C but the initial deposit must be returned.
     
  20. Apr 7, 2010
  21. elscrabinda

    elscrabinda Experienced Member PABnorogue PABnoaccred

    Occupation:
    jvonsofdmpvs
    Location:
    Oxford
    Its ridiculous that any casino would disallow slots on a table games bonus, and any player who chooses slots over blackjack is one they should value and not enforce their illogical rules on.

    Email the rep here and the manager. Between them, one may have some sense.
     
    1 person likes this.
  22. Apr 7, 2010
  23. cheetahwind

    cheetahwind Dormant account

    Occupation:
    Wind Blade Maker
    Location:
    Iowa
    See here to me this is where it gets sticky with casinos.
    I will agree yes it was a blackjack and I'm assuming a table games bonus.
    Yet...
    To me if your playing a blackjack bonus with oh say a 40X WR and you decide to switch to slots. I'm still not getting how this could be a bad thing. Considering that pretty much your taking the worse of the two games and actually attempting to make some headway.
    Now I've always understood why you can't take a slots bonus then play table games. Just be the WR are always lower just because your odds aren't as good. Yet it always baffles me when a casino gets all greedy and says. Even though the WRs are higher and it was a blackjack bonus. We can't pay you just because the bonus wasn't meant for slots.
     
  24. Apr 7, 2010
  25. KasinoKing

    KasinoKing WebMeister & Slotaholic.. CAG MM PABnonaccred webmeister

    Occupation:
    House-Husband and Casino Advisor
    Location:
    Bexhill on sea, England
    Yep, agree with most people above - they should definitely return your deposit.

    No casino should have the right to keep your deposit if you play the wrong games - and especially not an accredited one!

    I hope that you will "name and shame" this casino, because it's just not on. :(

    KK
     
  26. Apr 7, 2010
  27. slafs

    slafs Dormant account

    Occupation:
    Professional computer geek
    Location:
    ˈnɔrweɪ
    Thanks for the support all!:thumbsup:

    Got an answer yesterday on my email, they are still not budging:

    Strangely enough, the deposit part is nowhere to be seen in the terms they quoted before.. Guess it would be nice if I didn't notice. :rolleyes:

    I have pretty much given up their "normal" support. Gonna alert their forum rep about this thread to see if it makes a difference.
     
  28. Apr 8, 2010
  29. all4greed

    all4greed Now we can do business.

    Occupation:
    Misc.
    Location:
    Pacific NW
    Doesn't make any sense to me why they would keep your deposit. Besides the transaction fees, they shouldn't be out anything...
     
  30. Apr 8, 2010
  31. heador112

    heador112 Experienced Member PABnononaccred3

    Location:
    Germany
    Name and shame the Casino:eek:
     
  32. Apr 8, 2010
  33. kakata

    kakata Banned User - hyper flamming PABnonaccred PABnoaccred PABaccred

    Occupation:
    sales
    Location:
    miami fl
    .....dear casino...... whoever you are.
    would you have sent him an e-mail if had lost ?:rolleyes:
    why dont they just disallow games that are not allowed in the bonus?
    A simple pop up message when a forbidden game is attempted....
    we will probably never know :confused:
     
    1 person likes this.
  34. Apr 11, 2010
  35. slafs

    slafs Dormant account

    Occupation:
    Professional computer geek
    Location:
    ˈnɔrweɪ
    Sorry for being a bit unresponsive the last days, it just reflects the response I've been getting from the casino - none! :mad:

    No reply on my last email to support asking about a term justifying confiscation of my deposit.
    No response from their forum rep, even though she has been online since I PM'ed her.
    In fact, only reaction I got was a two day waiting period instead of the usual 24h when withdrawing my remaining balance there. (Not complaining about their withdrawal times though, just noticed the extra day)

    So I guess it's time to "name and shame" them for those of you who are wondering - It's the glorious Lock Casino :machinegu

    Needless to say, they won't get much action from this player from now on. I guess I'm stuck back at iNetBet.
     
  36. Apr 12, 2010
  37. same_old

    same_old Dormant account PABaccred webmeister

    Occupation:
    12th man
    Location:
    Australia
    That will never happen unfortuantelly KAK,

    this option works so much in the casino's favour.

    I Mean, we all know that a lot of peopple DO play restricted games and most of them will lose and not think anythin of it so the casino wins that money..
    On the other hand the client DOES win on the bonus and has played restricted games and requests a cashout the casino will deny it on the grounds of " restricted games"

    This is a coplete win-win for a casino and I will assure you wont change anytime soon.
     
  38. Apr 12, 2010
  39. maxd

    maxd Complaints (PAB) Manager Staff Member

    Occupation:
    The PAB Guy
    Location:
    Saltirelandia
    There is a lot about this story the OP isn't saying here that is completely relevant to the decision taken by Lock. I've asked them for an update and will report back soon.

    If this pans out the way I'm anticipating it will the OP will be proven guilty of gross distortion and manipulation of this situation. Speak bullshit, expect pain.
     
    1 person likes this.

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