Slots wagering on table games bonus

[slafs]

Think what you like: when someone redeems a given coupon 48 times they know very well what they are doing.

Sure, and so was the casino. The redeemals you are referring to was their "We don't want you once, we want you for life" original LOCKNLOAD bonus. As far as I remember, there was no cap on the number of times it could be redeemed. In fact, I actually lost quite a bit while taking them as well. I got the bonuses I wanted - the casino got a losing player.

The previous issue was related to that. I'm not sure how much I can/should divulge about this issue as it was sorted out "in private" with their forum rep.

However:This topic is about their BOND bonus(es).

When that someone repeatedly ignores the casino's attempts to set them right and then threatens to go to the forums when the casino finally decides they've had enough they also know what they are doing. None of this was even hinted at in your description of events here.

I never ignored anything coming from the casino, in fact I have replied to every email and PM I have gotten, responding to everything they presented me. They are the one ignoring me, not the opposite.

Also: I have never threatened to "go to the forums". That is a blatant lie! The only time I even mentioned the forums was when I informed their rep about this thread.

If I understand correctly you are further claiming that there are "different issues" here. I say these events are directly connected so we're not talking about a "different issue" at all, it's one issue prolonged over a series of events. I don't see any separation and neither does the casino. You can call it what you like but I call what you've done here manipulation and distortion, hence I believe my 'accusations' are quite appropriate and yes, said with great care.

Well, I still belive they are separate issues. The bonus code differs, the reason for confiscation differs and one of them has been resolved! Also, I must have made at least 10 deposits without any trouble in between the two. Their email support are treating them as different issues as well, in fact you are the only one telling me they are related.

(1) I seriously doubt that and (2) you've heard from the casino repeatedly and in detail. I believe you used the "reputable casino" ruse as a means to get this out on the boards and encourage debate on it before you dropped the casino name for maximum effect: this is more manipulation. And you are completely misrepresenting the fact that the casino had been in frequent and repeated contact with you regarding this issue: more distortions.

Once again, I have been in contact with the casino several times but never got an answer to why they confiscated my deposit in addition to my winnings, except from the slightly modified T&C from their email support. They have stopped answering my emails abourt it and the rep didn't respond when I pointed out the thread. I waited 3 days for any sort of acknowledgement before by requests in the thread posting the casino name. It's all in the thread, nothing is left out.

I've got a bunch of material to go through in deeper detail before making a final decision but the consequences of your actions here are forthcoming.

I'll accept you apology later.

Wow. Must be a record for a RTG casino considering most void out after 1 use...

Not really, CW and its like offer unlimited bonuses all the time. It is fairly easy for an RTG casino to set the number of times a coupon can be redeemed, as well as if they want a series of coupons to be redeemed in sequence etc. The original LOCKNLOAD coupon didn't have those limits.

 

[maxd]

As indicated earlier the facts of this situation are considerable more complicated than the OP let on when they posted this thread.

In the first place the OP had a considerable history with the casino, including having taken the original LOCKNLOAD bonus four dozen (48) times. The casino management had always intended to let players reuse the bonus a few times but the OP wouldn't stop: whereas the casino cap was set at $2800 the OP pushed it until he had received $5200. At this point the casino told the OP that enough was enough and they would deny the player further attempts to take the bonus. All accounts were settled at this time. At this point the OP took a break and stopped playing at the casino.

Some time later the OP returned to the casino and "instinctively typed in" (his words) the LOCKNLOAD code without reading the Terms and started to play again. As it happened the bonus Terms had changed during his absence and he was now in violation of several clauses in the new bonus Terms including eligibility for the bonus (new players only) not to mention the fact that the casino had already made it clear that he was no longer welcome to use this bonus.

As it happened the OP won but the winnings were confiscated per the casino's previous "enough is enough" ruling. The OP complained, saying that if their actions were in violation of the Terms then the casino software should not have allowed him to take the bonus. He said the bonus had been redesigned as "a trap for me to walk into" and that the casino had deliberately done this to take his money. During their discussions he made at least two separate threats to take the issue to Casinomeister but said they would prefer to "continue to do business together". In the end they reached an agreement and the winnings were paid.

The player then moved on to another bonus and promptly violated it's Terms. The casino confiscated his winnings and his deposit per the Terms. He again complained that the software shouldn't have allowed him to do things prohibited by the Terms and again threatened to use Casinomeister against them. This is when he started the current thread. A few days later he returned to Support, directed them to this thread and invited them to settle with him again. The casino stood firm in it's decision against the player.

I believe the player has acted in bad faith throughout this process. They clearly abused the original bonus until that was no longer an option and then moved on to something else.

Although the casino has (IMHO) been overly generous to the player and thereby encouraged his abusive and manipulative behavour that doesn't excuse the fact that throughout this the OP has repeatedly violated the casino's Terms and repeatedly tried to use his Casinomeister membership as a weapon against the casino. I believe he willfully misrepresented his case here in this thread in order to press that effort. We are not here to be abused in this way or used as part of a player's extortion attempts against a casino.

The player's account has been suspended for 30 days. If the player returns and repeats this type of activity the next ban will be permanent.

I expect readers will ask "why didn't the casino simply block the player from receiving further instances of the bonus?" or other questions of that sort. Apparently that was not an option available to the casino at that time. In any case the casino made it clear to the player what they expected him to do and he ignored it precipitating the sequence of events described above.

I'll accept you apology later.

Dream on.

 

[Shyguy]

Brilliantly handled Max - very professional!

 

[heador112]

Finally the know the full story

 

[Scooter7]

Very nice-take the bonus over and over again, dump it all on one or two roulette numbers-eventually hit a big win and grind out the WR.
Not original and definitely not in the 'spirit' of the bonus.
More often than not, payment issues are the fault of the casino and I always lament the fact that there isn't enough protection for honest players. In this case, it really shows you just how equally and brutally dishonest/disreputable players can be. I'm sure this is at least part of the reason why the number of decent bonus incentives for real players are rapidly dwindling.

Thanks for the additional details, Max.

 

[all4greed]

Looking at my history I could see that I had taken similar bonuses at least three times before only to lose it all playing the same slots.

At least 3 times equals 48? Guess there was more to the story...

 

[maxd]

At least 3 times equals 48?...

Yes, that being one of several items of "creative interpretation" of the actual events.

 

[Nifty29]

You know, ya can smell 'em a mile away sometimes....and this one was putrid from the get go.

Nice work Max.

 

[Tengil]

At least 3 times equals 48? Guess there was more to the story...

He obviously meant the "BOND" coupon.

They indeed had a term which allows them to confiscate ("steal") the deposit which is at least enough for me to stay away.

The casino was overly "generous" because they tought the player would keep losing.

 

[vinylweatherman]

Confiscation of a DEPOSIT should NEVER be allowed. The "removal of winnings" due to term violations is merely "voiding the wager(s)". Where wagers are void, the casino HAS NOT WON the wager, it has been cancelled, therefore the deposit must be returned.

I have trouble believing the casino, an RTG one, was unable to block specific players from taking the coupon; after all, Club World, SAME SOFTWARE have made coupons account specific. I know this FOR A FACT, being one of the "bonus banned" there.

Although the casino contacted the player with regard to this numerous times, this is NOT proof the player received these, because spam filters are increasingly trapping VALID communications from casinos to their players. This is the fault of the INDUSTRY, because of their past lack of control of spam, the ISPs and filter programs are now doing it for them, but bluntly.

I find MOST of my inbound communications from casinos rejected as spam, even though they are perfectly valid. IF my ISP did NOT offer me the option to switch off the supplied filter (as is the case with the likes of Yahoo and Gmail), I would NOT receive my offers.
Even WITH the filter switched off, I am STILL not receiving emails that casinos claim they have sent me.

In this case, why has this player ONLY been banned for a mere 30 days, why not for LIFE, given that his intent is now clear, regardless of whether he received the communications from the casino or not. After 30 days, surely he would AGAIN look for a similar "loophole" in another code, and push it to the limit again.