Sloto cash changed?

marcsudbury

Dormant Account
Joined
Jan 29, 2010
Location
sudbury ontario
Sloto cash has new chat support it is more multiple casinos.. I don't know if that good or bad. But the lobby also changed, does this mean something bad? Like when casino titan changed and went to hell..?
 
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marcsudbury

Dormant Account
Joined
Jan 29, 2010
Location
sudbury ontario
Also forgot to mention when I open the casino today I couldn't log on.. Had to uninstall it and install it back. Now everything changed... Bonuses r different...
 

chuchu59

gambling addict
PABnonaccred
CAG
PABinit
Joined
Sep 26, 2004
Location
SOMEWHERE IN ASIA
My early prediction for next year's CM awards: Fall from Grace for slotocash. For me, they sneakily tampered with the settings so that I could not play any of their tournies. Well, they for sure didn't like my stance in this forum. I maintain my view that they are real slow-payers nowadays. They always churn out the excuse that there is a problem with their processor.
 

anniemac

Ueber Meister
PABnoaccred
MM
Joined
Jan 30, 2007
Location
Texas, USA
I was going to log in to see if cashier was working and couldn't log in either.

Don't know what going on. Haven't received any email offers in about a week. Very odd.
 

marcsudbury

Dormant Account
Joined
Jan 29, 2010
Location
sudbury ontario
The chat operator asked me to hold for less than minute.. I waited about 4 then she said this for waiting, can u hold less than minute again... Lol

So I said no and left... Different box comes up now for chat... Reminded me off titan and win palace when they changed and went downhill.. Sucks because I just started there I liked their bonuses for an accredited rtg.. Now those bonuses were gone.

Some things up there.
 

chayton

aka LooHoo
webmeister
PABnonaccred
CAG
Joined
Jun 5, 2006
Location
Edmonton Canada
I actually got an email yesterday (or was it today?) that they were going to be changing the lobby and chat and websites and everything - got one from desert nights (rtg) too.

EDIT: Found the one from Desert Nights still in my trash, I got it on the 29th.

Dear chayton,

We are improving Desert Nights Casino! To do this, the casino will be under maintenance from approximately 9AM EST to 1PM EST on Thursday, January 30th!

All information will be stored and secure during this period. We apologize for the inconvenience and look forward to seeing you back soon!

If you have any questions or need assistance, feel free to get your own support agent 24/7 by clicking HERE.

obviously the changeover has some wrinkles to be ironed out?
 

LRDell

Experienced Member
PABaccred
Joined
Feb 25, 2004
Location
East Coast, USA
Weird chat with Slotocash this morning

I logged in to my account this morning since I knew I should have some cash back available from my weekend play. Was informed by chat operator that my account was no longer eligible for these bonuses (but they recommened playing with deposit bonuses to "extend my playing experience"). I couldn't get a straight answer about anything, and no supervisor was available. Don't know what's going on . . .
 

mrmark21

Dormant Account
Joined
Nov 13, 2012
Location
australia
Maybe this reflects some changes having been made (or cuts). I don't play at any of their casinos (I was never a fan of money gobbling games). What I did notice when I used to play there was the lengthy delays with their customer support. There was also the fact that CS would always try to talk me out of closing my accounts and they were really really pushy as well (not a good sign). From what I've seen recently on CM there seems to be something a bit unusual going on. I hope they can get themselves sorted though as they have always been one of the better USA casino groups :)
 

john39

Senior Member
PABnonaccred
Joined
Dec 31, 2013
Location
dfw
tried contacting them regrading a withdraw and they told me they are having issues with thier processor, hope it gets resolved this week

Also they told me there 2 separate chat one with the green button that says live chat, and the one on the left the live chat evidently with the green button goes to a different group
 

john39

Senior Member
PABnonaccred
Joined
Dec 31, 2013
Location
dfw
theres something going on....

my chat


03:41:35 Thank you for contacting us. An operator will be with you shortly...
03:41:51 Operator Jason joined the chat
03:41:57 Jason: Hello, John how are you?
03:42:30 xxx: im good seems like there 2 different chats\
03:42:49 xxx: anyway was wondering if there still processing issues on withdraws
03:44:06 Jason: Hello John and you are right regarding the chats. Unfortunately due to technical updates in the chat section I am unable to check your account because I do not have the access to it in the system. Please try to restart the casino and access the chat from the cashier. The next support agent will be able to assist you
03:44:37 xxx: thanks
 

Vilma1

Dormant account
Joined
Oct 13, 2009
Location
New Haven
Your Telling Me There is something not right with Sloto/Desert

They are not the same casinos anymore i believe they changed and are not saying that. They never have a 112X playthrough and also a 99X playthrough with two different live chat and now no more messages with codes you have to ask them what they are, and they are not good with those play through times which makes me think they are now part of some other group that might not be worth playing at. What do you think CASINOMEISTER CAN YOU CHECK this for us players we want to know the truth and what is going on? I was also getting disconnected every time i asked a question regarding there casino. Very strange. HHHHHMMMM????
 

maphesto

Dormant account
Joined
Jun 5, 2009
Location
Sweden
Isn't HE still a SHE?

I think it's always said "he" in the profile and it's always has been a she. At some point a while back members said it was another "she" who replied to pm:s as "sloto".

Now I don't know. Something seems to happen.
 

Tirilej

Still a Lady
CAG
MM
Joined
Apr 18, 2009
Location
Sweden
I think it's always said "he" in the profile and it's always has been a she. At some point a while back members said it was another "she" who replied to pm:s as "sloto".

Now I don't know. Something seems to happen.

I always thought that Georgina had something to say in that company, even though I didn't know what roll she had.
Now I read in another thread that she was just an employee and that what she said didn't matter.
That feels scary and I would be careful now too about playing there.
I closed my account already last year and I probably made the right decision. It's just sad I don't have any Rival to play at now.
 

chuchu59

gambling addict
PABnonaccred
CAG
PABinit
Joined
Sep 26, 2004
Location
SOMEWHERE IN ASIA
I believe they are going downhill rapidly somewhat akin to Rushmore. No official word from Max yet as there is probably insufficient evidence for him to offer a stern warning. However, I would rather play safe and refrain from depositing in the meantime.
 

Diane

Ueber Meister
Joined
Dec 20, 2009
Location
WI
If you send a PM to Sloto ------ I believe multiple employees monitor the account since I have had responses from a variety of different people. It may be based on the nature of the question.

Sometimes "Louise, Finance Manager" responds

Sometimes "Georgina" responds. Georgina has been the most helpful to me and prompt in her follow up. I do not know her official capacity with them, but she does make things happen and is able to cut through problems quickly with solutions and creativity. She has been a strong advocate for the players when problems inevitably arise.

FWIW,

Diane
 

john39

Senior Member
PABnonaccred
Joined
Dec 31, 2013
Location
dfw
I will be meeting the Sloto rep at LAC today or tomorrow, I'll see if I can glean any info. (Hope he's not reading this thread!)

KK

thanks so much, have a pending withdraw....had to cancel and resubmit with a different bank since the first bank did not have a swift code, and does not show WU as an option for me...
 

Googobucs

Dormant Account
Joined
Sep 18, 2013
Location
Florida, USA
I had some issues with Slots Capital about a month ago. CS & finance dept was just piss poor. MS Sloto was helpful in finally resolving the issues, but I sensed a feeling of frustration in the tone of her conversation.
I uninstalled all my deck media casino's after that. I get the impression they have processor issues.
 

Vilma1

Dormant account
Joined
Oct 13, 2009
Location
New Haven
More Confusing/Sloto/Desert

Yesterday i went back in just to see if i get weird answers to my questions and sure enough i did. I strongly believe these two casinos are under some new management and now belong to a different group which i smell very fishy. Yesterday i was told that i am no longer a VIP which i always was and then i was told that the weekend daily300 bonus is 4000X playthrough yes your reading this correctly 4000X then i was told that VIPWEEKLY which i play every week but now am being told is only for VIP which by the way i am is now112X playthrough when it was always 30X, these are not the regular playthrough folks something is very wrong here. Just a warning watch out.
 
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